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Miles+Bonus
What you want to know
Award Miles are the Miles that every Member collects in order to redeem, by exchanging them with the award of his choice, i.e. products and services offered by the Program. Award Miles are accumulated from flights with AEGEAN, Olympic Air, Star Alliance member-airlines and products and services of the Programs partners. Award Miles do not expire.
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There are many ways to earn tier miles:
- Travel with AEGEAN / Olympic Air or other Star Alliance airlines.
Check here how many miles you can earn from each flight with AEGEAN / Olympic Air and choose the fare that will give you the miles you need. If you’re flying with Star Alliance airlines, see the corresponding mileage accrual charts here.
*Depending on the fare & booking class of your ticket, the miles you earn may vary, and some may not be eligible for miles.
- Purchase the missing tier miles before the expiration date of your current tier status. See more details here.
- Apply for AEGEAN credit cards through our partnership with ALPHA BANK. When you activate the AEGEAN Bonus Visa card, you earn welcome tier miles, depending on the type of card you choose.
- Apply for the AEGEAN Mastercard from the Bank of Cyprus. When you activate the card, you earn welcome tier miles.
- If you are an AEGEAN Bonus Visa Premium cardholder, you can convert award miles into tier miles at a 20:1 ratio.
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All Miles+Bonus members may accrue miles to their accounts every time they fly with AEGEAN, Olympic Air or any Star Alliance member airline, simply by registering their frequent flyer number upon reserving their ticket.
To register miles, the following criteria must be met:
the Miles+Bonus account is in active status
the corresponding activity is executed by the Member him/herself
the Member data completely match the passenger’s
the flight is operated by AEGEAN, Olympic Air or any Star Alliance* member carrier and not by other collaborating airline company (code-share flights)
the booking class of the ticket is included in the relevant Fare Earning Chart of each airline carrier operating the flight (operating airline carrier)
* Individual Star Alliance member-carrier’s may also exclude mileage accrual on certain flight-ranges.
** Miles+Bonus Partners With Emirates. Learn more.
Ticket coupons or receipts, boarding passes, and/or any other relevant documentary evidence should be retained by the Member until the Miles appear in his/her account.
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Earn miles and enjoy various benefits and discounts on our growing network of partners, such as car rental, credit cards, hotels, restaurants, shopping and other leisure activities.
To register miles, the following basic conditions must be met:
the corresponding reservation and activity is carried out by the Member him/herself
the Miles+Bonus account is in active status and it is declared upon booking
the Member’s data match the client’s, as cited in the transaction
Here you will find information about the specific terms of each Partnership. Just, select the partner of your interest.
Any relevant document (receipts, booking confirmations, contracts etc) must be retained until the Miles are credited to your account.
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Yes! See how many miles you earn flying with AEGEAN and Olympic Air and discover where your miles can take you!
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You may redeem your award miles either online after you login to your Miles+Bonus account, without any transaction fee, or by calling our call center at (+30) 210 6261000, 24 hours a day, seven days a week, with a transaction fee of 23 euros, for domestic and international direct flights. Redemption tickets cannot be issued by Travel Agencies. The Ticket is issued simultaneously with the reservation, and the corresponding Award Miles are automatically deducted from the Member's Account.
Notes:
See how many miles you need for your travel!
Here you may find more information about the issuance, change and cancellation policy. Just, select the Chapter 12: AEGEAN/ OLYMPIC AIR FLIGHΤ
- Don't forget that you can reduce the cost of your flight and save money by using Miles+Cash, the service of Miles+Bonus, at the "Payment" step!
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You may redeem your award miles either online after you login to your Miles+Bonus account, or by calling our call center at (+30) 210 6261000, on a continuous basis, 24 hours a day, seven days a week. Redemption tickets issued through the AEGEAN Call Center are subject to service fees amounting to 23 Euros.
Taxes, airport duties, insurance surcharges, as well as any additional charge or fee (all together hereinafter "Charges") imposed by any Public Authority, are payable by the Member and are due upon issuing the Ticket.
Notes:
Redemption tickets cannot be issued by Travel Agencies.
The Ticket is issued simultaneously with the reservation, and the corresponding Award Miles are automatically deducted from the Member's Account.
Tickets cannot be issued for specific black-out periods, as defined by each airline company and published on their official websites.
Tickets for infants cannot be issued for the below airlines: THAI, Shenzhen Airlines, TAP Portugal, Singapore Airlines, EVA Air, ANA, Air China, Air India. At any case, members should contact the airlines directly in order to proceed with the infant ticket issuance.
See the miles needed for your travel!
Here you may find more information about the issuance, change and cancellation policy. Just, select the Chapter 13: AEGEAN PARTNERSHIP WITH AIRLINE COMPANIES-MEMBERS OF STAR ALLIANCE
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Enjoy the benefits and services of our Business Class, by choosing one of the below options:
Take part in the Aegean Upgrade Challenge, make your offer and upgrade your ticket.
Upgrade your existing booking via "My Booking" section. The fare rules and conditions of your initial paid ticket apply.
Seat upgrade award with miles redemption. To redeem miles against an Upgrade Award, please contact AEGEAN's call center at (+30) 210 6261000,, on a continuous basis, 24 hours a day, seven days a week. View the Terms&Conditions - Chapter 12: AEGEAN/ OLYMPIC AIR FLIGHTS.
Access your Miles+Bonus account online, click on "My Coupons" and get benefit of your coupons for complimentary seat upgrade on AEGEAN and Olympic Air operating flights. View the Terms&Conditions - for Silver or Gold Miles+Bonus members - AEGEAN Benefits - SEAT UPGRADE.
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Miles earned for travel using upgrade will be based on the original fare. Miles do not change upon upgrade.
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To redeem miles against an upgrade award, please contact AEGEAN’s call center at (+30) 210 6261000, on a continuous basis, 24 hours a day, seven days a week.
The upgrade award shall be issued for any direct destination, either domestic or international, within the AEGEAN/ Olympic Air scheduled flights network and only on flights where the Business class of service is available. It can be booked up to 2 hours prior to the respective flight departure and the reservation must be ticketed, under the Saver, Flex or ComfotFlex fare category to be eligible for upgrade award (Booking classes eligible: Y, B, M, H, Q, V, W, L, K, S).
See the Terms and Conditions here (Chapter 12: AEGEAN/ OLYMPIC AIR FLIGHTS)
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Yes! Login to your Miles+Bonus account, go to "Miles redemption" and select "Star Alliance Upgrade". The corresponding award miles are automatically deducted from your account.
Notes:
The Star Alliance Upgrade Award is provided only on flights where the Business class and First Class of service is available and can be booked up to 24 hours prior to the respective flight departure.
The Ticket must be issued under specific fares* depending on the Star Alliance member-carrier in which the Member wishes to travel.
Each Star Alliance Upgrade Award request is for max. 4 passengers and 2 flight segment per Miles+Bonus Account.
See the miles needed for your Seat Upgrade!
Here may find more information about the eligible fares*, the issuance, change and cancellation policy. Just, select the Chapter 13: AEGEAN PARTNERSHIP WITH AIRLINE COMPANIES-MEMBERS OF STAR ALLIANCE
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The time needed for the miles accrual depends on your activity (flight activity or use of products/ services from our partner's network).
The miles from AEGEAN and Olympic Air operated flights are credited within 72 hours, after the completion of the flight activity.
The miles from Star Alliance member carriers and Emirates are credited within 7 days, after the completion of the flight activity.
The miles from the rest non-air partners are credited within one to five weeks, depending on the partner. Here you will find information about the terms and conditions of each Partnership. Just, select the partner of your interest.
* Any relevant document (boarding pass, receipts, booking confirmations etc) must be retained until the Miles are credited to your Miles+Bonus account.
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Yes. Tickets cannot be issued in the following black-out periods: from 1/1 up to 8/1 each year, the Clean Monday period each year, the Holy Week period both for the Orthodox and the Catholic Easter each year, the 1st May each year, the Pentecost period, the period from 12/8 to 18/8 each year, the period from 25/10 to 28/10 each year, the March 25th (Independence Day) period each year and the period from 23/12 to 31/12 (inclusive) each year.
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The miles from the points conversion from your purchases with your Aegean Bonus Visa are posted to your Miles+Bonus Account every end of the month or at the beginning of the next one.
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Yes, you may redeem your award miles at a ratio of 200 award miles = 1€:
Extra Baggage
Sports equipment
Travelling with pets
Security Fast Track
The redemption is available during your online flight booking through all AEGEAN and Olympic Air digital channels and through:
The "My booking" section after ticket purchase;
Our call center at (+30) 210 6261000.
Check the Terms & Conditions of the service.
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Redemption tickets do not include taxes, airport duties, A.I.A. (Athens International Airport) charges, insurance surcharges, as well as any additional charge or fee (all together hereinafter "Charges") imposed by any Public Authority Charges are payable by the Member and are due upon issuing the Ticket.
Tickets issued electronically through the AEGEAN website, are not subject to transaction fees. Redemption tickets issued either through the AEGEAN Call Center are subject to transaction fees amounting to 23 Euros for domestic or/ and international flights.
Here you may find more information about miles redemption.
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With our Miles+Cash service, when you book your flights, you can redeem your miles to pay for any amount of your ticket’s value you wish, and therefore pay less for your trips!
What’s even more great with Miles+Cash? You will still earn the full amount of tier & award miles attributed to your flight!
Find more here!
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With Miles+Cash service you can reduce the cost of your ticket every time you travel with AEGEAN and Olympic Air by redeeming a part of the ticket's cost with miles. You just need to have at least 1.500 redemption miles available in your Miles+Bonus account and travel yourself. Here you will find more information about Miles+Cash service.
On the contrary, when redeeming miles via your Miles+Bonus account, you can issue tickets for either yourself or anyone else you wish by redeeming the full fare of the ticket (excluding taxes) with a certain number of redemption miles. You may spend your miles on flights with AEGEAN and Olympic Air, as well as flights with the rest of the Star Alliance network. Tickets issued by redeeming Miles are subject to award seat availability. Here you will find more information about redemption tickets.
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The letter displayed on the boarding pass represents the travel class such as Economy, Premium Economy, Business, or First Class.
Y or M letters are commonly used for the Economy Class and C letter for the Business Class.
These letters do not necessarily match with the booking class of your ticket, based on which the miles are earned.
You can find your ticket’s booking class at the booking confirmation you received after your ticket’s purchase.
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To register miles to your account the corresponding activity must be executed by the Member him/herself and the Member data must completely match the passenger’s.
However, you may create a Together account, adding up to 5 members, and thus collect together with the other members all the redemption miles in a common account.
Here you will find more information about the miles accrual.
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The miles are automatically credited to your Miles+Bonus account within the time period as defined by each partnership with the Miles+Bonus Program.
In case they have not been registered yet, you can send us your request for retroactive credit of miles here, attaching the relevant receipt (booking confirmation, contract, receipt, invoice, etc.).
Check your Miles+Bonus account one last time before requesting retroactive credit.
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In the “Missing air miles tracker” of your Account, you can see the rejection code for your request along with a brief explanation of the reason for the rejection.
Select the rejection code corresponding to your request to see more information:
33 or 95 or 188:
If you have received one of the above error codes, please confirm the following:
a. That the flight details (flight number and date) are correct. If any of the information was incorrect, please resubmit your request with the correct details.
b. That the name on your ticket exactly matches the name in your Miles+Bonus profile. If you need to update your full name in your Miles+Bonus profile, please contact us, attaching a copy of your ID/passport and your boarding pass.
c. That you have actually traveled on the respective flight. If you have completed the flight and all the above data are correct, please contact us, attaching your boarding pass.
94 or 92:
The above error codes mean that you are a member on another Loyalty Program. Please check your other Account(s), as the respective flight must have been credited to a different Program. In this case, you will not be able to credit them to your Miles+Bonus Account. For more information, please contact the relevant Loyalty Program, where the miles have been actually credited to.
90 or 189:
The above error codes indicate that the flight number may be incorrect. Please resubmit your request with the correct flight number.
If this is an AEGEAN flight, please ensure that the flight number includes only up to 3 digits. For example, if your flight is A3 602, you should enter only "602" in the flight number field.
If you are traveling on a codeshare flight, please make sure to submit the flight number of the operating carrier.
302 or 35 or 31 or 28:
The above error codes indicate that either the booking class, the fare, or the flight itself may not be eligible for mileage accrual. Please check the relevant mileage accrual tables here, based on the operating airline.
If, based on them, the booking class or fare of your ticket should be eligible for miles, please contact us, attaching your boarding pass and ticket confirmation.
Important note: The class shown on the boarding pass may reflect the cabin class, not the booking class (e.g. Y and M are commonly used for Economy Class, while C is used for Business Class).
96:
Please check the flight number / routing and submit your request again.
If this is an AEGEAN flight, please ensure that the flight number includes only up to 3 digits. For example, if your flight is A3 602, you should enter only "602" in the flight number field.
If you are traveling on a codeshare flight, please make sure to submit the flight number of the operating carrier. If the submitted details are correct, please contact us, attaching your boarding pass and ticket confirmation.
43:
Please make sure that the ticket number you submitted is the one that was actually used. If you rebooked your flight, ensure that you have entered the final ticket number associated with the flight you took and resubmit your request.
91:
Please check your flight date and resubmit your request with the correct flight date. In case of an overnight flight, please make sure that you should fill the date of the flight's departure.
68:
The above error code indicates that your ticket may not be a full-fare ticket and may have been issued through a redemption. In this case, miles cannot be credited. Please check here to see which booking classes are eligible for mileage credit on the airline you travelled with.
834:
If you receive the above error, please contact us and attach your ID or passport, as additional checks on the passenger's details are necessary.
Other:
If the error code you received is not included in the above list, please contact us, attaching your boarding pass and ticket confirmation.
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New members may claim their miles retroactively, for flights that took place up to twelve (12) months prior to their registration. (exception: Air New Zealand, LOT Polish, South Africa Airways and TAP Portugal, for which retro-claim is viable for flights taken place up to 6 months prior to retro-claim request).
Login to your Miles+Bonus account and select "Claim miles" - "Claim missing miles”. Your request will be processed maximum within 14 working days.
In order for your request to be succesfully entered to the system, you need to fill in correctly the below mandatory fields of the request form:
operating airline
flight number and date
route
ticket number
* The "name on ticket" field must be filled in only if there is a difference between your ticketed and your Miles+Bonus name.
* Only one missing miles claim can be submitted for the same flight number, date and route.
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Normally the miles are credited automatically within 60 hours from the flight activity for flights operated by AEGEAN and Olympic Air, while for flights operated by any Star Alliance member carrier the miles are credited within 7 working days.
In the event that earned miles do not appear in your Account, you may submit a missing miles claim. Login to your Miles+Bonus account and select "Claim miles" - "Claim missing miles”. Your request will be processed maximum within 14 working days.
A missing miles claim is feasible for flights that took place up to 12 months prior to your retro-claim request (exception: Air New Zealand, LOT Polish, South Africa Airways and TAP Portugal, for which retro-claim is viable for flights taken place up to 6 months prior to retro-claim request).
In order for your request to be successfully entered to the system, you need to fill in correctly the below mandatory fields of the requested form:
operating airline
flight number and date
route
ticket number
* Only one missing miles claim can be submitted for the same flight number, date and route.
Check your Miles+Bonus account one last time before requesting retroactive credit.
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Yes. Tickets cannot be issued in the following black-out periods: from 1/1 up to 8/1 each year, the Clean Monday period each year, the Holy Week period both for the Orthodox and the Catholic Easter each year, the 1st May each year, the Pentecost period, the period from 12/8 to 18/8 each year, the period from 25/10 to 28/10 each year, the March 25th (Independence Day) period each year and the period from 23/12 to 31/12 (inclusive) each year.
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Yes, you may redeem your award miles at a ratio of 200 award miles = 1€:
Extra Baggage
Sports equipment
Travelling with pets
Security Fast Track
The redemption is available during your online flight booking through all AEGEAN and Olympic Air digital channels and through:
The "My booking" section after ticket purchase;
Our call center at (+30) 210 6261000.
Check the Terms & Conditions of the service.
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Yes! Login to your Miles+Bonus account, go to "Miles redemption" and select "Star Alliance Upgrade". The corresponding award miles are automatically deducted from your account.
Notes:
The Star Alliance Upgrade Award is provided only on flights where the Business class and First Class of service is available and can be booked up to 24 hours prior to the respective flight departure.
The Ticket must be issued under specific fares* depending on the Star Alliance member-carrier in which the Member wishes to travel.
Each Star Alliance Upgrade Award request is for max. 4 passengers and 2 flight segment per Miles+Bonus Account.
See the miles needed for your Seat Upgrade!
Here may find more information about the eligible fares*, the issuance, change and cancellation policy. Just, select the Chapter 13: AEGEAN PARTNERSHIP WITH AIRLINE COMPANIES-MEMBERS OF STAR ALLIANCE
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You may redeem your award miles either online after you login to your Miles+Bonus account, without any transaction fee, or by calling our call center at (+30) 210 6261000, 24 hours a day, seven days a week, with a transaction fee of 23 euros, for domestic and international direct flights. Redemption tickets cannot be issued by Travel Agencies. The Ticket is issued simultaneously with the reservation, and the corresponding Award Miles are automatically deducted from the Member's Account.
Notes:
See how many miles you need for your travel!
Here you may find more information about the issuance, change and cancellation policy. Just, select the Chapter 12: AEGEAN/ OLYMPIC AIR FLIGHΤ
- Don't forget that you can reduce the cost of your flight and save money by using Miles+Cash, the service of Miles+Bonus, at the "Payment" step!
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You may redeem your award miles either online after you login to your Miles+Bonus account, or by calling our call center at (+30) 210 6261000, on a continuous basis, 24 hours a day, seven days a week. Redemption tickets issued through the AEGEAN Call Center are subject to service fees amounting to 23 Euros.
Taxes, airport duties, insurance surcharges, as well as any additional charge or fee (all together hereinafter "Charges") imposed by any Public Authority, are payable by the Member and are due upon issuing the Ticket.
Notes:
Redemption tickets cannot be issued by Travel Agencies.
The Ticket is issued simultaneously with the reservation, and the corresponding Award Miles are automatically deducted from the Member's Account.
Tickets cannot be issued for specific black-out periods, as defined by each airline company and published on their official websites.
Tickets for infants cannot be issued for the below airlines: THAI, Shenzhen Airlines, TAP Portugal, Singapore Airlines, EVA Air, ANA, Air China, Air India. At any case, members should contact the airlines directly in order to proceed with the infant ticket issuance.
See the miles needed for your travel!
Here you may find more information about the issuance, change and cancellation policy. Just, select the Chapter 13: AEGEAN PARTNERSHIP WITH AIRLINE COMPANIES-MEMBERS OF STAR ALLIANCE
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To redeem miles against an upgrade award, please contact AEGEAN’s call center at (+30) 210 6261000, on a continuous basis, 24 hours a day, seven days a week.
The upgrade award shall be issued for any direct destination, either domestic or international, within the AEGEAN/ Olympic Air scheduled flights network and only on flights where the Business class of service is available. It can be booked up to 2 hours prior to the respective flight departure and the reservation must be ticketed, under the Saver, Flex or ComfotFlex fare category to be eligible for upgrade award (Booking classes eligible: Y, B, M, H, Q, V, W, L, K, S).
See the Terms and Conditions here (Chapter 12: AEGEAN/ OLYMPIC AIR FLIGHTS)
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Award Miles are the Miles that every Member collects in order to redeem, by exchanging them with the award of his choice, i.e. products and services offered by the Program. Award Miles are accumulated from flights with AEGEAN, Olympic Air, Star Alliance member-airlines and products and services of the Programs partners. Award Miles do not expire.
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Redemption tickets do not include taxes, airport duties, A.I.A. (Athens International Airport) charges, insurance surcharges, as well as any additional charge or fee (all together hereinafter "Charges") imposed by any Public Authority Charges are payable by the Member and are due upon issuing the Ticket.
Tickets issued electronically through the AEGEAN website, are not subject to transaction fees. Redemption tickets issued either through the AEGEAN Call Center are subject to transaction fees amounting to 23 Euros for domestic or/ and international flights.
Here you may find more information about miles redemption.
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With our Miles+Cash service, when you book your flights, you can redeem your miles to pay for any amount of your ticket’s value you wish, and therefore pay less for your trips!
What’s even more great with Miles+Cash? You will still earn the full amount of tier & award miles attributed to your flight!
Find more here!
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With Miles+Cash service you can reduce the cost of your ticket every time you travel with AEGEAN and Olympic Air by redeeming a part of the ticket's cost with miles. You just need to have at least 1.500 redemption miles available in your Miles+Bonus account and travel yourself. Here you will find more information about Miles+Cash service.
On the contrary, when redeeming miles via your Miles+Bonus account, you can issue tickets for either yourself or anyone else you wish by redeeming the full fare of the ticket (excluding taxes) with a certain number of redemption miles. You may spend your miles on flights with AEGEAN and Olympic Air, as well as flights with the rest of the Star Alliance network. Tickets issued by redeeming Miles are subject to award seat availability. Here you will find more information about redemption tickets.
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Enjoy the benefits and services of our Business Class, by choosing one of the below options:
Take part in the Aegean Upgrade Challenge, make your offer and upgrade your ticket.
Upgrade your existing booking via "My Booking" section. The fare rules and conditions of your initial paid ticket apply.
Seat upgrade award with miles redemption. To redeem miles against an Upgrade Award, please contact AEGEAN's call center at (+30) 210 6261000,, on a continuous basis, 24 hours a day, seven days a week. View the Terms&Conditions - Chapter 12: AEGEAN/ OLYMPIC AIR FLIGHTS.
Access your Miles+Bonus account online, click on "My Coupons" and get benefit of your coupons for complimentary seat upgrade on AEGEAN and Olympic Air operating flights. View the Terms&Conditions - for Silver or Gold Miles+Bonus members - AEGEAN Benefits - SEAT UPGRADE.
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To get the new physical card, log in to your account, via the Miles+Bonus section at aegeanair.com and AEGEAN mobile app, and select "Card Issue". Your card will be sent, roughly within a month, to the postal address registered at your profile.
Don't forget that you can always have instant access to your digital card and take advantage of your tier's benefits everywhere. Your digital card is available via the Miles+Bonus section at aegeanair.com and the AEGEAN mobile app.
* Only Silver and Gold Members receive a physical card.
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Log in to your account, via the Miles+Bonus section at aegeanair.com and AEGEAN mobile app, and select "Card Issue". Your baggage tag will be sent, roughly within a month, to the postal address registered at your profile.
* The benefit is offered only to Silver and Gold Members.
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Log in to your account, via the Miles+Bonus section at aegeanair.com and AEGEAN mobile app, and have instant access to your digital card.
The digital card can be used instead of the physical one either by displaying it or scanning the 2D barcode (two-dimensional bar code) that appears on the back side of the card by taping on it.
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Log in to your account, via the Miles+Bonus section at aegeanair.com and AEGEAN mobile app, and select "Card Issue". Your card will be sent, roughly within a month, to the postal address registered at your profile.
Don't forget that you can always have instant access to your digital card and take advantage of your tier's benefits everywhere. Your digital card is available via the Miles+Bonus section at aegeanair.com and the AEGEAN mobile app.
* Only Silver and Gold Members receive a physical card.
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You may request for a new Miles+Bonus plastic card via your online Miles+Bonus account. Just login to your account and select "Card Issue". Your new plastic card will be sent, roughly within a month, to the postal address registered at your profile.
* Only Silver and Gold Members receive a physical plastic card.
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Only Silver and Gold Members receive a physical plastic card.
If you are a Blue member you may use either your digital card or the paper one and take advantage of your Blue tier benefits. To access your digital card or to print it, login to your account, via aegeanair.com or the AEGEAN app, and select "Card Printing".
As soon as your Miles+Bonus account is upgraded from Blue to Silver status, you may get your Silver plastic card. Log in to your Miles+Bonus account and select "Card Issue". Your card will be sent, roughly within a month, to the postal address registered at your profile. The Silver card has the same Member ID and Password as your Blue card did.
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There are many ways to earn tier miles:
- Travel with AEGEAN / Olympic Air or other Star Alliance airlines.
Check here how many miles you can earn from each flight with AEGEAN / Olympic Air and choose the fare that will give you the miles you need. If you’re flying with Star Alliance airlines, see the corresponding mileage accrual charts here.
*Depending on the fare & booking class of your ticket, the miles you earn may vary, and some may not be eligible for miles.
- Purchase the missing tier miles before the expiration date of your current tier status. See more details here.
- Apply for AEGEAN credit cards through our partnership with ALPHA BANK. When you activate the AEGEAN Bonus Visa card, you earn welcome tier miles, depending on the type of card you choose.
- Apply for the AEGEAN Mastercard from the Bank of Cyprus. When you activate the card, you earn welcome tier miles.
- If you are an AEGEAN Bonus Visa Premium cardholder, you can convert award miles into tier miles at a 20:1 ratio.
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Yes! See how many miles you earn flying with AEGEAN and Olympic Air and discover where your miles can take you!
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To get the new physical card, log in to your account, via the Miles+Bonus section at aegeanair.com and AEGEAN mobile app, and select "Card Issue". Your card will be sent, roughly within a month, to the postal address registered at your profile.
Don't forget that you can always have instant access to your digital card and take advantage of your tier's benefits everywhere. Your digital card is available via the Miles+Bonus section at aegeanair.com and the AEGEAN mobile app.
* Only Silver and Gold Members receive a physical card.
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Log in to your account, via the Miles+Bonus section at aegeanair.com and AEGEAN mobile app, and select "Card Issue". Your baggage tag will be sent, roughly within a month, to the postal address registered at your profile.
* The benefit is offered only to Silver and Gold Members.
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You may request for a new Miles+Bonus plastic card via your online Miles+Bonus account. Just login to your account and select "Card Issue". Your new plastic card will be sent, roughly within a month, to the postal address registered at your profile.
* Only Silver and Gold Members receive a physical plastic card.
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Log in to your account, via the Miles+Bonus section at aegeanair.com and AEGEAN mobile app, and have instant access to your digital card.
The digital card can be used instead of the physical one either by displaying it or scanning the 2D barcode (two-dimensional bar code) that appears on the back side of the card by taping on it.
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Log in to your account, via the Miles+Bonus section at aegeanair.com and AEGEAN mobile app, and select "Card Issue". Your card will be sent, roughly within a month, to the postal address registered at your profile.
Don't forget that you can always have instant access to your digital card and take advantage of your tier's benefits everywhere. Your digital card is available via the Miles+Bonus section at aegeanair.com and the AEGEAN mobile app.
* Only Silver and Gold Members receive a physical card.
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Only Silver and Gold Members receive a physical plastic card.
If you are a Blue member you may use either your digital card or the paper one and take advantage of your Blue tier benefits. To access your digital card or to print it, login to your account, via aegeanair.com or the AEGEAN app, and select "Card Printing".
As soon as your Miles+Bonus account is upgraded from Blue to Silver status, you may get your Silver plastic card. Log in to your Miles+Bonus account and select "Card Issue". Your card will be sent, roughly within a month, to the postal address registered at your profile. The Silver card has the same Member ID and Password as your Blue card did.
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Check your Miles+Bonus Account's activities any time, via its online management. Simply login and click on "My transactions".
There is no printed statement option.
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Tier Miles have a twelve (12) month lifetime. Award miles do not expire and you may redeem them as long as your Miles+Bonus account remains active.
Learn more about Tier and Award miles.
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Transfer award miles easily online, from your own account to any other member's account. Award miles can be transferred in sets of 1,000 at a fixed transaction fee of 15€, per transfer. You can either transfer or receive up to 50,000 award miles within a period of 12 months.
Simply login to your Miles+Bonus account, go to the section "Miles Redemption" - ''Transfer miles'' and gift your award miles to anyone you wish!
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Login to your account, select "My Profile" and update your personal information.
For any changes to your surname/ name or date of birth, please contact directly our call center at (+30) 210 6261000.
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Login to your Miles+Bonus account and click on "My transactions".
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Select "retrieve member ID" and you will receive it at your email address, within the next minutes.
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Select "Forgot Password". You will soon receive an email with instructions to create a new one.
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Login to your Miles+Bonus account and select "My Profile - Change Password".
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To reset your Miles+Bonus account please contact directly our call center at (+30) 210 6261000.
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We understand that welcoming a new child in your family will change your travel patterns and you might need to take fewer or no flights during this period!
Therefore, we have introduced a new exclusive benefit of tier hold for our Silver and Gold members while they are spending the first year raising their new child, so that they keep their Silver or Gold tier and continue enjoying their tier benefits for one year!
Eligible for tier hold are either the mother or the father of own child. There may be up to one-member parent on tier hold for the same child, at any one time. You may apply once for each child as soon as the child is born and up until the child reaches one year.
Documents: If you are the mother, please send us the child's birth certificate by attaching it to the Contact Form.
If you are the father, send us the child's birth certificate together with an official confirmation from your employer that you have taken parental leave from work for at least 3 months. Such leave must have commenced prior to the date your tier expires or is retained. For us to process the application, you will need to attach both above supporting documents to the Contact Form.
Click here to see the full Terms & Conditions.
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No, miles cannot be transferred from your closed Miles+Bonus account to a new one.
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The Miles balance or your Miles+Bonus status cannot be transferred to any respective frequent flyer program`s cardholder in any other Star Alliance member-airline and vice versa.
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The Tier Miles or your Miles+Bonus status cannot be transferred to any other Miles+Bonus member and vice versa.
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Your loyalty is rewarded by more services and journey essentials, so you can enjoy your trip every step. As you fly more regularly with us and our Star Alliance partners you can step up easily to the next tiers, thus enjoy even greater benefits and exclusive privileges.
Read more about Miles+Bonus Tiers!
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Tier Miles determine the Tier of the Program to which the Member belongs. These are Miles that each Member collects from specific activities cumulatively, in order to become a Blue Cardholder and then Silver and a Gold Cardholder. Tier Miles are accumulated from flights with AEGEAN, Olympic Air and Star Alliance member-airlines and have a twelve (12) month lifetime.
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Thank you for your trust! You may enroll here!
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We have gathered here all the necessary information that you will need when travelling with your baby!
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Members must stay in the account for a minimum of twelve (12) months before they can leave. Upon withdrawal, members will get miles back based on their accrual contribution to the Together account.
It is clarified that members who withdraw, are not eligible to create or participate in a Together account for a period of six (6) months from the withdrawal.
If the Head wishes to withdraw, the Together account will be cancelled, and the Head as well as the members will get miles back based on their accrual contribution to the Together account.
Find more informationhere.
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Activation is quick and easy! If you are 18 years of age or older and have registered at least one flight with AEGEAN, Olympic Air or our Star Alliance airline partners in your Miles+Bonus account, or if you are an Aegean Bonus Visa or Aegean Mastercard cardholder with completed registration, login to your Miles+Bonus account and select “Activate Together account” from the navigation list of your account menu.
You will automatically be assigned as the Head of the Together account and will have the opportunity to invite up to 5 members. As Head, you will exclusively define the miles redemption eligibility of each member as well as their eligibility to check the Together transactions.
Find more here.
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The Bonus points that you have accumulated from all your transactions using the Aegean Bonus Visa, can be converted into miles in the Miles+Bonus program, and thus give you free* trips with AEGEAN, Olympic Air, member-airlines of Star Alliance as well as products and services from the expanding network of Miles+Bonus partners in Greece and abroad.
You may convert any of your Bonus points collected into miles, online through your Miles+Bonus account on www.aegeanair.com or by contacting AEGEAN call center at (+30) 210 6261000, on a continuous basis, 24 hours a day, seven days a week.
To activate the fixed order for converting the Bonus pionts into miles, please contact directly Alpha Bank at 210 3260000.
* Taxes and airport fees are excluded.
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Via telephone by contacting AEGEAN’s call center at (+30) 210 6261000, which operates on a continuous basis, 24 hours a day, seven days a week.
* The final cost depends on your telecommunications’ provider pricing list.
Alternatively, you may submit your request here. As soon as you send us your query, you will receive via email a Unique Identifier Number, for example 211008-000316. Our aim is to address all incoming queries, the latest, within 10 working days. Please note that processing times vary as a result of research or internal investigation.
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Should you no longer wish to receive our latest offers and news, please click here.
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We understand that welcoming a new child in your family will change your travel patterns and you might need to take fewer or no flights during this period!
Therefore, we have introduced a new exclusive benefit of tier hold for our Silver and Gold members while they are spending the first year raising their new child, so that they keep their Silver or Gold tier and continue enjoying their tier benefits for one year!
Eligible for tier hold are either the mother or the father of own child. There may be up to one-member parent on tier hold for the same child, at any one time. You may apply once for each child as soon as the child is born and up until the child reaches one year.
Documents: If you are the mother, please send us the child's birth certificate by attaching it to the Contact Form.
If you are the father, send us the child's birth certificate together with an official confirmation from your employer that you have taken parental leave from work for at least 3 months. Such leave must have commenced prior to the date your tier expires or is retained. For us to process the application, you will need to attach both above supporting documents to the Contact Form.
Click here to see the full Terms & Conditions.
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No, miles cannot be transferred from your closed Miles+Bonus account to a new one.
Was this answer helpful?
The Miles balance or your Miles+Bonus status cannot be transferred to any respective frequent flyer program`s cardholder in any other Star Alliance member-airline and vice versa.
Was this answer helpful?
The Tier Miles or your Miles+Bonus status cannot be transferred to any other Miles+Bonus member and vice versa.
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Tier Miles have a twelve (12) month lifetime. Award miles do not expire and you may redeem them as long as your Miles+Bonus account remains active.
Learn more about Tier and Award miles.
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Your loyalty is rewarded by more services and journey essentials, so you can enjoy your trip every step. As you fly more regularly with us and our Star Alliance partners you can step up easily to the next tiers, thus enjoy even greater benefits and exclusive privileges.
Read more about Miles+Bonus Tiers!
Was this answer helpful?
Tier Miles determine the Tier of the Program to which the Member belongs. These are Miles that each Member collects from specific activities cumulatively, in order to become a Blue Cardholder and then Silver and a Gold Cardholder. Tier Miles are accumulated from flights with AEGEAN, Olympic Air and Star Alliance member-airlines and have a twelve (12) month lifetime.
Was this answer helpful?
Thank you for your trust! You may enroll here!
Was this answer helpful?
The Bonus points that you have accumulated from all your transactions using the Aegean Bonus Visa, can be converted into miles in the Miles+Bonus program, and thus give you free* trips with AEGEAN, Olympic Air, member-airlines of Star Alliance as well as products and services from the expanding network of Miles+Bonus partners in Greece and abroad.
You may convert any of your Bonus points collected into miles, online through your Miles+Bonus account on www.aegeanair.com or by contacting AEGEAN call center at (+30) 210 6261000, on a continuous basis, 24 hours a day, seven days a week.
To activate the fixed order for converting the Bonus pionts into miles, please contact directly Alpha Bank at 210 3260000.
* Taxes and airport fees are excluded.
Was this answer helpful?
Via telephone by contacting AEGEAN’s call center at (+30) 210 6261000, which operates on a continuous basis, 24 hours a day, seven days a week.
* The final cost depends on your telecommunications’ provider pricing list.
Alternatively, you may submit your request here. As soon as you send us your query, you will receive via email a Unique Identifier Number, for example 211008-000316. Our aim is to address all incoming queries, the latest, within 10 working days. Please note that processing times vary as a result of research or internal investigation.
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Yes! All Miles+Bonus Members, regardless of their tier, are eligible to purchase up to 50.000 Award miles within their membership year (twelve consecutive months from their enrollment or last tier upgrade/retain). It is clarified that Members that haven’t registered at least one flight on their Miles+Bonus account, are eligible to purchase up to 30.000 Award miles.
Award miles are sold in sets of thousand (1.000) at the price of 25.00€ per set and are credited to the Member’s Account immediately after the completion of the transaction.
The purchase of Award miles can be realized online, after you login to your Miles+Bonus account.
Here you may find more information about the Purchase of Miles. Just, select the Chapter 5: PURCHASE MILES
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Yes! All active Miles+Bonus members can purchase tier miles.
Blue members may purchase up to 1.000 tier miles per 12 months, starting from their registration date. Silver Members are eligible to purchase up to 2.000 Tier miles within their membership year (twelve consecutive months from the last tier upgrade/retain), while Gold Members are eligible to purchase up to 3.000 Tier miles respectively. Tier miles are sold in sets of five hundred (500) at the price of 50.00€ per set and are credited to the Member’s Account immediately after the completion of the transaction.
The purchase of Tier miles can be realized online, after you login to your Miles+Bonus account.
View the terms and conditions of "Miles Purchase".
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The benefit is exclusively provided on AEGEAN and Olympic Air operating flights, and depends on the availability of seats for upgrade, and not the Business Class seat availability in general.
Login to your Miles+Bonus account and submit your request for free upgrade through the “Free Business Class upgrade” section. You can check the status of your request through your account. You can submit your request for free Business Class upgrade exclusively online through your Miles+Bonus account, up to 2 hours prior the respective flight departure. The free upgrade can be used for yourself or any other person you choose, assuming that they are is in the same booking with you. It is clarified that the benefit that will be used for the upgrade, will be one that is valid on the date that the upgrade takes place. Mileage accrual is applicable according to the fare initially purchased, not the flown (Business Class).
See here in detail the Terms & Conditions of the benefit.
Note: The benefit of free Business Class upgrade is provided upon upgrade or tier renewal and can be used within the period that the tier is valid.
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The benefit of access to the AEGEAN Club Lounges and the seat upgrade is provided on a coupon basis upon your Miles+Bonus account upgrade or tier renewal and can be used within the specific tier period. If you don't use them within that period, they expire and cannot be transferred for use within the next upgrade or tier renewal of your Miles+Bonus account.
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Your loyalty is rewarded by more services and journey essentials, so you can enjoy your trip every step. As you fly more regularly with us and our Star Alliance partners you can step up easily to the next tiers, thus enjoy even greater benefits and exclusive privileges.
Find more here!
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Members must stay in the account for a minimum of twelve (12) months before they can leave. Upon withdrawal, members will get miles back based on their accrual contribution to the Together account.
It is clarified that members who withdraw, are not eligible to create or participate in a Together account for a period of six (6) months from the withdrawal.
If the Head wishes to withdraw, the Together account will be cancelled, and the Head as well as the members will get miles back based on their accrual contribution to the Together account.
Find more informationhere.
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Activation is quick and easy! If you are 18 years of age or older and have registered at least one flight with AEGEAN, Olympic Air or our Star Alliance airline partners in your Miles+Bonus account, or if you are an Aegean Bonus Visa or Aegean Mastercard cardholder with completed registration, login to your Miles+Bonus account and select “Activate Together account” from the navigation list of your account menu.
You will automatically be assigned as the Head of the Together account and will have the opportunity to invite up to 5 members. As Head, you will exclusively define the miles redemption eligibility of each member as well as their eligibility to check the Together transactions.
Find more here.
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The invited members must be active Miles+Bonus members who do not belong to another Together account or have not opted-out or have been removed from a Together account in less than six (6) months.
To start availing of the Together account’s benefits, they should accept the Head’s invitation, with precondition that they have registered at least one flight with AEGEAN, Olympic Air or Star Alliance in their Miles+Bonus account or they are Aegean Bonus Visa or Aegean Mastercard cardholders with completed registration.
Ιf you want to add children to your Together account, you can still add them even if they do not have a Miles+Bonus account yet, just by registering them to Miles+Bonus directly from your account. Please note that children will not receive an invitation from the Head of the Together account.
Find more here.
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The Head of the Together account can redeem miles. The members of the account can also redeem miles, as long as the Head has authorized them as "members with access" to miles redemption.
Find more information here.
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Login to your account, select "My Profile" and update your personal information.
For any changes to your surname/ name or date of birth, please contact directly our call center at (+30) 210 6261000.
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