Most popular
What to know about
After ticket's issuance, it is not possible to make a name change.
However, certain changes are allowed, provided that the change is substituted by an official document, either physically or by fax or by email, proving that the name change refers to the same person:
reservation was made on husbandʼs family name instead of maiden name, or vice versa
the Greek name was mistyped in Latin characters, i.e. HARALABOS versus CHARALAMPOS
passenger has a double name and the second name needs to be added, due to the fact that during reservation time only one name was entered
confusion of family name/first name, i.e. GEORGE/ PAPADOPOULOS instead of PAPADOPOULOS/ GEORGE
mistyping errors for up to three characters maximum in First or Family name for tickets on domestic/ international itineraries (including passenger type MR iso MRS, MRS iso MR) provided that the new name after the change is not a different valid name e.g. change is permitted from ISMNNI to ISMINI but is not permitted from ISMINI to IRINI.
ticketed infant re-associated to adult with different Family name. For example, PAPADOPOULOU/ MARIA/ INF needs to be associated to PAPADOPOULOS/ NIKOLAOSMR
reservation was created under the diminutive and not the full name (e.g. Tom instead of Thomas, Jon instead of Jonathan, Giota instead of Panagiota etc.)
passenger forgot to include the middle name in the booking
Notes:
The abovementioned name changes can be completed, either via our call center at (+30) 210 6261000 or at any AEGEAN contracted Airport Ticketing Office, with a charge of EUR 23,00. In case the original fare value and/or the amount of the paid taxes have been modified, fare and tax difference may apply upon name change modification.
For codeshare flights (a flight that is marketed by one carrier and operated by another), name changes are not allowed.
If your ticket is issued from a Travel Agency, please contact directly the sales point of your ticket.
Was this answer helpful?
You may change your seat at any time. In case the new seat’s price is higher, the difference will be charged. Please note that charges already paid for seat reservations cannot be reimbursed if there are no equivalent seats available for reservation on the changed flight (i.e. same type and with the same characteristics).
You can change your existing seat reservation under "My Booking" section or via call center at (+30) 210 6261000.
Was this answer helpful?
Online booking
Choose between "One way/ Round trip" and "More options" and book your flight ticket now.
Find the lowest prices available for your trip by using the Low Fare Calendar! Choose a destination and search for the dates with the lowest prices up to 11 months ahead!
If you need an invoice to be issued, check the relevant box and fill in the required fields in Latin characters only. The invoice will be sent to your e-mail address.
Other booking methods
Apart from booking your flights through AEGEAN’s digital channels, you may also:
contact our call center at (+30) 210 6261000 *
address your request at any AEGEAN contracted Airport Ticketing Office* or
make your booking through your local Travel Agent
* Please note that booking charges in this case may be higher than the online booking fee.
Was this answer helpful?
Login to your Miles+Bonus account and select "My Profile - Change Password".
Was this answer helpful?
You can change your booking either online via "My Booking" service, through all AEGEAN and Olympic Air digital channels, or by contacting our call center at (+30) 210 6261000, which operates on a continuous basis, 24/7.
The following transactions can be performed only through our Call Center*:
Changes on partially used tickets.
For return tickets or tickets with multiple segments, in case of not showing up at the first flight's departure, any changes to the subsequent flights.
Reroutings (changing the points of departure and/or destination).
Individual modifications in a party reservation.
Booking cancellations.
Changes can be made (either online or via our Call Center) any time as long as:
- You request changes before check-in of the original flight closes. See check-in times.
- The departure time of the new flight is at least 1 hour after the time of change.
* For each transaction via the AEGEAN Call Center, there is a service fee of 23 EUR (per ticket).
** For codeshare flights, the fare rules and terms of transfer of the Airline operating the corresponding flight apply.
Read more about changes & cancellations.
Click <rn:answer_xref anchor="" answer_id="2388" contents="here" style="" target="" title=""/> to see what changes are available online.
Was this answer helpful?
Before flight
What to know about ...
Security Fast Track is a dedicated lane at the airport security control enabling you to reach your departure gate quickly.
You can purchase security Fast Track, directly from the following:
When making your online flight booking through all AEGEAN digital channels
Through "My Booking" section after ticket purchase, and up to one (1) hour before scheduled departure
Through our AEGEAN call center at (+30) 210 6261000. If you wish to pre-purchase security Fast Track through AEGEAN’s Call Centre after your ticket has been issued, a service fee of 8 EUR per passenger will apply. It is possible to make a purchase up to 2 hours before departure
View the airports with Fast Track security and the applicable charges.
Was this answer helpful?
You can book your parking online!
Once you complete your reservation, you will receive a confirmation email with a Booking Reference Number and a barcode that confirms all your details. You should print this email and bring it with you to the airport.
You can also view your parking reservation via “My Booking” section.
AIA Frequently Asked Questions
Was this answer helpful?
You do not have to re check it in, as long as you hold a single ticket (one ticket number for all your flights) and a customs clearance is not required. In case a customs clearance is required, even though your baggage may be through-labeled, you have to collect it and re check it in.
Was this answer helpful?
A "Connection Ambassador" is the AEGEAN representative who will provide you guidance on how to board onto your connecting flight upon your arrival in Athens International Airport. Our representative will give you all the necessary informtion regarding the formalities such as Immigration, offer you updated gate information and help you reach the gate faster.
You will easily identify him by his blue high visibility vest with the related sign "Connection Ambassador".
Was this answer helpful?
Head to the airport gate, at least 30 minutes before the departure time of your flight. At the gate you will have to present your ID or passport, as well as your boarding card.
Was this answer helpful?
You can find the terminal of your flight:
on your booking confirmation email
via the section "My Booking", after your ticket's issuance
from the airport guide
With my "My Notifications" service you can receive automatic notifications about the gate of your upcoming flight. Just, check in through the Aegean App or fill in your mobile phone number or email during the check-in process and start receiving notifications regarding the gate number, changes of the departure gate, the time when the gate opens and possible delay of your flight's departure.
Was this answer helpful?
You may add extra baggage or carry overweight baggage up to 2 hours before scheduled departure, in one of the following ways:
Through "My Booking", after ticket's purchase
Through our call center at (+30) 210 6261000. If you wish to pre-purchase baggage through the Call Centre after your ticket has been issued, a service fee of 8 EUR per passenger will apply
Read about the Liability for the Transport of baggage
Was this answer helpful?
The staff of the AEGEAN Business Lounges (Athens, Thessaloniki and Larnaka) will welcome you to travel in the world of AEGEAN, paying particular attention to your requirements so as to leave the room relaxed and refreshed.
Was this answer helpful?
Here you will find the available Lounges! Just enter the city or the airport your departure is from, the airline carrier and the cabin class you are travelling.
Was this answer helpful?
All AEGEAN Business Lounges are non-smoking.
Was this answer helpful?
Urns with human ashes/ bones may be accepted as unchecked baggage in the passenger cabin, provided that a death certificate (which may be required by the local authorities of departure, transfer and destination), cremation certificate and a bone disinfection certificate* accompanies them.
There is no need for a reservation in advance; however, prior communication with the Call Center is advised so that the passenger can be informed about the documents required for travel.
Please ensure that the urns are securely packaged and do not exceed the cabin baggage allowance. The urn has to pass security control.
* Required only if urns include bones.
Was this answer helpful?
Baggage allowances, fees, and dimensions vary based on your flight, fare family (Light, Flex, Family, Comfort Flex & Business), and fare class (Economy or Business). The maximum weight for checked baggage is 32 kg—anything exceeding this must be sent via Cargo.
Find out about Baggage Allowance Policy
Was this answer helpful?
Baggage allowances, fees, and dimensions vary based on your flight, fare family (Light, Flex, Family, Comfort Flex & Business), and fare class (Economy or Business). The maximum weight for checked baggage is 32 kg—anything exceeding this must be sent via Cargo.
Find out about Baggage Allowance Policy
Was this answer helpful?
You may carry with you in the cabin liquid items which must be placed in containers with a maximum capacity of 100ml each. All containers must be included in a transparent, re-sealable, plastic bag with a maximum capacity of 1 litre. You may carry only one sealed bag and should deliver it separately to Security Screening, for further examination.
Necessary liquids for medical or dietary purposes and baby food can be carried also. However, you may be requested to prove that those liquids are essential for you to have them on board. Passengers with chronic conditions that require medication will need to provide a relevant medical certificate, upon request.
Products purchased from Duty Free Shops are also allowed; however, should be included in special sealed bags, provided by the respective shops. Do not open such bags before you pass through Security Screening; otherwise, the corresponding content might be confiscated at the Checkpoint. It is noted that all those liquids are additional to the quantities included in the re-sealable bag (already mentioned above).
The Security Screening Staff is obliged to request so as you dispose of any liquids which do not comply with the terms specified by the new European Regulation. The particular products shall then be sent for recycling.
To find out about the terms and conditions that apply to baggage and carry-on baggage on code-share flights operated by partner companies, please check their respective websites.
Read more about Cabin Baggage here.
Was this answer helpful?
If your carry-on baggage is within the allowable limits but there is not sufficient space in the cabin, you will be asked to check it for free carriage in the hold. This procedure takes place at the time of boarding the aircraft. You will then be given a baggage claim receipt, you will not be charged and you can collect your bag at the baggage claim carousel at your destination airport. (for Economy - Light Fare Travelers)
Any item that exceeds the carry-on baggage size and weight limits, will be checked-in to your final destination and checked baggage charges will apply. In this case, you will be given a baggage claim receipt and you can collect your bag at the baggage claim carousel at your destination airport.
For both aforementioned cases, make sure to first remove any objects that are unsuitable for transport in the cargo hold (e.g. laptops, cameras, etc.) before checking-in the bag.
*Important Note: The following items should not be placed in checked baggage, but should always be carried with you: medicines, jewellery, cash, insurance policies, keys, sunglasses, eyeglasses, securities, contracts, official papers, deeds, samples and in general any valuables, fragile items and electronic devices (laptops, video cameras, chargers, etc.). AEGEAN assumes no liability for liquids , valuables or items whose loss may cause serious damage such as the list above.
Read more about Baggage Allowance
Was this answer helpful?
Refunds for pre-purchased baggage are possible only in case of:
a flight change due to flight cancellations or delays, or to schedule changes
a baggage loss
In the event of rerouting and reissue of your flight, pre-purchased baggage is included in the new ticket. Please note that if the new baggage’s price is higher, the difference will be charged.
Was this answer helpful?
You can purchase additional baggage or additional kg directly from the following:
When making your online booking via AEGEAN's official digital channels
Through the "My Booking" section after ticket purchase and up to two (2) hours before scheduled departure
During web check-in process
Through the AEGEAN call center at (+30) 210 6261000, which operates on a continuous basis, 24 hours a day, seven days a week. If you wish to pre-purchase baggage through AEGEAN's Call Center after your ticket has been issued, a service fee of €8 per passenger will apply. You can pre-purchase additional baggage up to 2 hours before scheduled departure
From your Travel Agent
Find out more about additional bags and weight.
Was this answer helpful?
On AEGEAN flights all Star Gold members retain the right to carry free of charge one additional piece of baggage*, regardless of the fare family they are traveling with (32kg in Business and 23kg in Economy Class).
Find out more about:
the cabin baggage allowance (carry on)
the checked baggage allowance
the charges for additional bags/ excess baggage weight (23kg - 32kg) and how to add extra baggage to your booking
* The benefit is not available for Gold Star Alliance members travelling with Olympic Air.
Was this answer helpful?
You may bring the stroller used for transporting the infant, which must be handed over at the aircraft entrance at no extra charge.
The stroller must be tagged (either at an AEGEAN check-in counter or at the airport departure gate) and must be fully foldable. For safety reasons, it will be stored in the cargo hold during the flight and will be returned to you upon arrival at your destination. If you wish to transport an infant car seat as well, you must contact our Call Center to add it to your booking as a special baggage item.
A family trip requires organisation and patience! For this reason, we have gathered here all the practical information that you will need so that everything will go as planned.
Was this answer helpful?
Baggage allowances, fees, and dimensions vary based on your flight, fare family (Light, Flex, Family, Comfort Flex & Business), and fare class (Economy or Business). The maximum weight for checked baggage is 32 kg—anything exceeding this must be sent via Cargo.
Find out about Baggage Allowance Policy
Was this answer helpful?
Baggage allowances, fees, and dimensions vary based on your flight, fare family (Light, Flex, Family, Comfort Flex & Business), and fare class (Economy or Business). The maximum weight for checked baggage is 32 kg—anything exceeding this must be sent via Cargo.
Find out about Baggage Allowance Policy
Was this answer helpful?
Additional bags or excess baggage weight cannot be purchased online for the below cases:
Reservation with more than two (2) bounds (e.x. ath - skg 20JUN and skg -her 22JUN and her - ath 24JUN)
Reservation for unaccompanied children (UMNR: Unaccompanied minor)
Reservation which includes more than one ticket for each passenger
The validating airline carrier is other than AEGEAN (stock number 390) or Olympic Air (stock number 050)
Alternatively, you may pre-purchase your additional bag/weight by contacting our call center at (+30) 210 6261000.
* On codeshare flights, additional baggage is purchased from the partner airline. In this case, partner airline's rates apply, and consumers are not entitled to discounts offered by online booking through AEGEAN's website. To find out about the terms and conditions that apply to baggage and carry-on baggage on code-share flights operated by partner companies, please check their respective websites. For additional information, please contact our call center.
Was this answer helpful?
Sports/ special equipment may be carried as cabin and/ or checked baggage. You will need to submit your request for carrying your sports/ special equipment upon ticket issuance through the official digital channels of AEGEAN or the call center at (+30) 210 6261000.
For more information, please check here.
Was this answer helpful?
You may transport your musical instrument on any of our flights, provided it is in a secure hard case. Instruments may be transported either as checked baggage or carried with you in the cabin.
For more information, please check the respective section "Carriage of musical instruments".
Was this answer helpful?
You may carry a TV or PC only within or as a hand baggage and as long as it doesn't exceed the cabin baggage allowance.
If it exceeds the allowed dimensions, please contact our call center at (+30) 210 6261000, so as to reserve an extra seat on board, which will be charged in accordance with the extra seat charging policy.
Alternatively, you can use our Cargo service (different charging policy). Athens Cargo department operates 24 hours a day, 7 days a week, processing phone bookings and taking delivery of cargo consignments for almost all destinations of the company’s network.
For information on flights and freight prices:
Tel.: +30 210 3543700, +30 210 3543 095 / 096 Sales & Operations (Daily 09:00 - 18:30)
During non-working hours, you can contact the following telephone numbers:+30 210 3543098 & +30 210 3543099
Fax: +30 210 3543198
e-mail Supervisor: info-cargo@aegeanair.com
Here you will find more information about Cargo.
Was this answer helpful?
We ask our passengers to respect the ban on carrying the materials and substances listed below, which might cause irreparable damage to your own health and safety, and that of your fellow passengers.
The materials and substances prohibited include:
Any explosive or flammable material which might endanger the health of passengers and crew or the general safety of the aircraft or the personal items being carried on board. Some examples of items in this category would include: any kind of ammunition or munitions or related mechanisms, gases and gas containers, flammable liquid fuels, any kind of firework, paint containers and materials, drinks with an alcohol content exceeding 70%, acetone, etc.
Any chemical or toxic substance, such as: acids and alkalis, corrosive or bleaching substances, disabling or incapacitating sprays, radioactive materials, poisons.
Infectious or biologically hazardous materials, e.g. contaminated blood, bacteria and viruses.
Read the Full List of Goods which considered as Dangerous.
Was this answer helpful?
Cargo department operates 24 hours a day, seven days a week, processing phone bookings and taking delivery of cargo consignments for almost all destinations of the company’s network.
For information on flights and freight prices:
Tel.: +30 210 3543700, +30 210 3543 095/ 096 Sales & Operations (Daily 09:00-18:30)
During non-working hours you can contact the following telephone numbers:+30 210 3543098 & +30 210 3543099
Fax: +30 210 3543198
e-mail Supervisor: info-cargo@aegeanair.com
For administrative services and complaints:
Tel.: +30 210 3543091, Administration
Fax: +30 210 3543198
e-mail Administration: cargo_admin@aegeanair.com
Was this answer helpful?
You can easily and quickly check-in either from the self check-in kiosks at the airport or electronically (online check-in) using your computer, tablet or smartphone from aegeanair.com or the AEGEAN app.
View the minimum check-in closure time corresponding to your departure airport.
Was this answer helpful?
Yes, it can, and the conditions are identical as for adults (infants, i.e. below 2 years of age, are exempt, unless you would like them to travel in a seat of their own). Please note that for safety reasons, infants/children may not sit on an emergency exit seat or seats located in the row in front and/or behind the emergency exits.
Was this answer helpful?
You may change your seat at any time. In case the new seat’s price is higher, the difference will be charged. Please note that charges already paid for seat reservations cannot be reimbursed if there are no equivalent seats available for reservation on the changed flight (i.e. same type and with the same characteristics).
You can change your existing seat reservation under "My Booking" section or via call center at (+30) 210 6261000.
Was this answer helpful?
For security purposes there are restrictions regarding passengers that can select an exit row seat.
More specifically they must:
be over the age of 15
be able to understand crew instructions and/or convey information verbally to the other passengers
not require a seatbelt extension
not be pregnant or travelling with an infant, pet or service animal
not have reduced mobility, disability or any health conditions which may cause problems or delays in the use of the emergency exit i.e.
disability in arms/hands and/or legs
impaired vision or hearing
use of wheelchair or other mobility aid
use of supplementary oxygen or a portable oxygen concentrator
Notes: Infant seats must not be placed in an aisle seat, in an emergency exit row, in a row forward or after an emergency exit row.
Was this answer helpful?
Because we want you to enjoy every moment of your journey, we try to ensure that your family can all sit together on board, whichever fare category you have chosen. During online check-in, consecutive seats (adjacent seats, front or behind row) will be allocated, subject to availability. Prerequisite is for the family to travel together under the same booking code (pnr).
Here you may find all the relevant information about your family trip that we have collected for you!
Was this answer helpful?
If you wish to book an extra seat for your personal comfort, please contact directly the call center at (+30) 210 6261000. The charge is made upon the same booking class as your ticket (no taxes are included).
Was this answer helpful?
When flying aboard our Airbus fleet type (319, 320, 321) and Turboprop ATR 72-600, you have the chance to choose in advance the seat type you prefer, either an Extra Legroom Seat, Upfront Seat or Standard Seat.
For Flex fares, Standard seat selection is free of charge from the moment of booking. For ComfortFlex fare category Standard and Up Front seats are free of charge. If you do not want to purchase a Seat, you will be assigned a random one during check-in. Business Class seats selection is free at all times.
As a Gold Miles+Bonus member, you are entitled to an exclusive 50% discount for Up Front Seats on domestic and international routes. Please make sure that your booking includes your Miles+Bonus member ID in order to enjoy this exclusive benefit when selecting your seat.
View the charges table.
Was this answer helpful?
Indeed, your seat assignment may change just before the departure of the flight, due to operational reasons, such as:
Curtain change
Aircraft change
Assistance of passengers with special needs
Our system will detect these changes and you will automatically be given an equivalent seat (same type and characteristics). However, in case you wish to select a different seat than the one automatically assigned to you, you may cancel your previous check-in and select a new seat that matches your criteria here.
Was this answer helpful?
In this case you may cancel your previous check-in and select a new seat that matches your criteria here.
If there is no equivalent seat available (same type and with the same characteristics) and you had paid additionally for this service at an AEGEAN point of sale, we are able to refund you the amount via the same payment method you used to pay for it, by submitting the "Online Refund Request Form" which also applies to cases of canceled flights here.
Your request should be submitted by using the seat's service document number (EMD), as it is displayed on your booking confirmation, by submitting it at the "Ticket Number" field of the "Online Refund Request Form":
In case you had paid additionally for this service to an non direct point of sale e.g. travel agency, then you must contact directly your travel agency.
Was this answer helpful?
If you don't select one of the payable seats upon booking, one seat will be assigned to you during check-in, free of charge. In case you wish to change your assigned seat you may select either a standard, Up Front or Extra Legroom with the corresponding charges.
Was this answer helpful?
Should you wish to cancel your flight, no refund is granted for the purchased preferential seat. Your seat reservation will be cancelled along with the ticket.
Was this answer helpful?
Check out the seat maps for all AEGEAN and Olympic Air fleet.
The seat maps are indicative as there may apply differences between aircraft of the same type. The exact seat maps can be displayed during check-in.
Was this answer helpful?
In general, when travelling abroad, children will need to have their own passport or ID card (for flights within the EU or Schengen area). For domestic flights, your child can travel with a passport, ID card (if he/she is over 12 years old) or health booklet or birth certificate.
Before booking the tickets, don’t forget to check the regulations that apply to the countries of departure and arrival and make sure that you have all the appropriate valid travel documents for your young flyers. Here you will find useful information on the entry documents required for your destination (IATA Travel Centre - Passport, Visa & Health).
In the event that a child is traveling with a parent, it is recommended to present a Declaration (validated by a Public Authority such as the Citizen Service Center (KEP), or by gov.gr) stating the consent of the other parent for the trip.
If a person other than a parent is accompanying the child it is recommended to present a Declaration (validated by a Public Authority such as Citizen Service Center (KEP), or by gov.gr) signed either by one parent or by both parents ( or the responsible exerciser or exercisers of parental care) which will expressly certify the relationship of the companion with the child and declare consent for the trip.
For international flights, the Declaration (or some other document which should be in English) may be mandatory, for this reason we recommend that you contact the competent authorities of your country of departure and arrival, as the travel documents are the responsibility of the passenger.
Here you may find all the relevant information about your family trip that we have collected for you!
Was this answer helpful?
The required travel documents depend on your nationality and destination. To confirm their validity, it is advised to contact your Embassy and/ or visit the official websites of the Official Authorities in every country you would like to travel from/ to, before your flight. Here you will find useful information on the entry documents required for your destination (IATA Travel Centre - Passport, Visa & Health).
Information about the flights to countries which require a visa
Was this answer helpful?
You can cancel it via online check-in. However, this functionality is not supported by Smartphones and Apps.
Was this answer helpful?
Should your phone battery be dead or if you have forgotten your mobile phone, you can still print out a boarding pass at one of our Self Check-in kiosks or at a check-in desk at the airport. Here you may find more information about online check-in.
To apply for a Travel Certification, click <rn:answer_xref anchor="" answer_id="942" contents="here" style="" target="" title=""/>.
Was this answer helpful?
You can easily and quickly check-in either from the self check-in kiosks at the airport or electronically (online check-in) using your computer, tablet or smartphone from aegeanair.com or the AEGEAN app.
View the minimum check-in closure time corresponding to your departure airport.
Was this answer helpful?
Yes, of course you can! But you have to go through the baggage drop-off counters at the airport to deliver your baggage before heading to the departure gate. Alternatively, you can use the "self service baggage drop-off" units (currently available in Athens, London (LHR), Stockholm, Copenhagen, Domodedovo, Helsinki, Stuttgart and Frankfurt). You will issue the baggage tag yourself, attach it to your baggage following the instructions displayed on the screen and deliver it the Self Service Baggage drop-off Unit. Don't forget to ensure plenty of time to go through airport security.
Find the corresponding minimum check-in closure time per departure airport.
Was this answer helpful?
Online check-in is supported from most of the airports. Find out if the airport you are travelling from supports the specific service.
Was this answer helpful?
The Mobile Boarding Pass replaces your traditional paper boarding pass when checking-in online or from your mobile device for travel from select airports. It contains all your personal details, your flight details and a 2D barcode that will be scanned at the airport during boarding. Once you receive and download your Mobile Boarding Pass, you may proceed directly to the airport gate. At the gate you have to present your id or your passport, along with the Mobile Boarding Pass.
The Mobile Boarding Pass is currently supported from most Greek domestic airports, as well as most of the international airports. Click here to view if the airport you are travelling from offers a Mobile Boarding Pass. You can still check-in online even if the Mobile Boarding Pass is not available at the airport you travelling from.
Find all the information about online check-in.
Was this answer helpful?
Online check-in is available from 48 hours up to the minimum check-in closure time per departure airport. Kindly note that you should be at the boarding gate at least 20 minutes before the departure time of your flight. After this time, your seat will be at the disposal of the airline.
Read more about online check-in.
Was this answer helpful?
Online check-in is available to passengers and their travel companions under the same booking.
Exceptions are:
Minors (aged 16 and below) travelling alone or accompanied by another minor.
Minors (aged 16 and below) accompanied by passengers above the age of 16 that hold a separate booking.
Passengers travelling with an extra seat.
Passengers who have a previous flight on the same booking that is not operated by AEGEAN.
Passengers who need to provide additional payment for their ticket.
* Online check-in is available for all AEGEAN flights, except for specific airports.
Here you may find more information about online check-in.
Was this answer helpful?
Points redemption for discount coupons can be completed online after you login to your account.
In case you have any issue with your account, you can contact Business on Board at +30 210 6261210, from Monday to Friday between 09:00 - 17:00.
Was this answer helpful?
The letter displayed on the boarding pass represents the travel class such as Economy, Premium Economy, Business, or First Class.
Y or M letters are commonly used for the Economy Class and C letter for the Business Class.
These letters do not necessarily match with the booking class of your ticket, based on which the miles are earned.
You can find your ticket’s booking class at the booking confirmation you received after your ticket’s purchase.
Was this answer helpful?
Yes. Tickets cannot be issued in the following black-out periods: from 1/1 up to 8/1 each year, the Clean Monday period each year, the Holy Week period both for the Orthodox and the Catholic Easter each year, the 1st May each year, the Pentecost period, the period from 12/8 to 18/8 each year, the period from 25/10 to 28/10 each year, the March 25th (Independence Day) period each year and the period from 23/12 to 31/12 (inclusive) each year.
Was this answer helpful?
Yes, you may redeem your award miles at a ratio of 200 award miles = 1€:
Extra Baggage
Sports equipment
Travelling with pets
Security Fast Track
The redemption is available from the following:
When making your online flight booking through all AEGEAN and Olympic Air digital channels
Through the "My booking" section after ticket purchase
Through our call center at (+30) 210 6261000.
Check the Terms & Conditions of the service here.
Was this answer helpful?
To redeem miles against an upgrade award, please contact AEGEAN’s call center at (+30) 210 6261000, on a continuous basis, 24 hours a day, seven days a week.
The upgrade award shall be issued for any direct destination, either domestic or international, within the AEGEAN/ Olympic Air scheduled flights network and only on flights where the Business class of service is available. It can be booked up to 2 hours prior to the respective flight departure and the reservation must be ticketed, under the Saver, Flex or ComfotFlex fare category to be eligible for upgrade award (Booking classes eligible: Y, B, M, H, Q, V, W, L, K, S).
See the Terms and Conditions here (Chapter 12: AEGEAN/ OLYMPIC AIR FLIGHTS)
Was this answer helpful?
Redemption tickets do not include taxes, airport duties, A.I.A. (Athens International Airport) charges, insurance surcharges, as well as any additional charge or fee (all together hereinafter "Charges") imposed by any Public Authority Charges are payable by the Member and are due upon issuing the Ticket.
Tickets issued electronically through the AEGEAN website, are not subject to transaction fees. Redemption tickets issued either through the AEGEAN Call Center are subject to transaction fees amounting to 23 Euros for domestic or/ and international flights.
Here you may find more information about miles redemption.
Was this answer helpful?
With our Miles+Cash service, when you book your flights, you can redeem your miles to pay for any amount of your ticket’s value you wish, and therefore pay less for your trips!
What’s even more great with Miles+Cash? You will still earn the full amount of tier & award miles attributed to your flight!
Find more here!
Was this answer helpful?
Enjoy the benefits and services of our Business Class, by choosing one of the below options:
Take part in the Aegean Upgrade Challenge, make your offer and upgrade your ticket.
Upgrade your existing booking via "My Booking" section. The fare rules and conditions of your initial paid ticket apply.
Seat upgrade award with miles redemption. To redeem miles against an Upgrade Award, please contact AEGEAN's call center at (+30) 210 6261000, on a continuous basis, 24 hours a day, seven days a week. View the Terms&Conditions - Chapter 12: AEGEAN/ OLYMPIC AIR FLIGHTS.
Access your Miles+Bonus account online, click on "My Coupons" and get benefit of your coupons for complimentary seat upgrade on AEGEAN and Olympic Air operating flights. View the Terms&Conditions - for Silver or Gold Miles+Bonus members - AEGEAN Benefits - SEAT UPGRADE.
Was this answer helpful?
With Miles+Cash service you can reduce the cost of your ticket every time you travel with AEGEAN and Olympic Air by redeeming a part of the ticket's cost with miles. You just need to have at least 1.500 redemption miles available in your Miles+Bonus account and travel yourself. Here you will find more information about Miles+Cash service.
On the contrary, when redeeming miles via your Miles+Bonus account, you can issue tickets for either yourself or anyone else you wish by redeeming the full fare of the ticket (excluding taxes) with a certain number of redemption miles. You may spend your miles on flights with AEGEAN and Olympic Air, as well as flights with the rest of the Star Alliance network. Tickets issued by redeeming Miles are subject to award seat availability. Here you will find more information about redemption tickets.
Was this answer helpful?
To exercise your rights under Articles 12 – 23 of EU 679/ 2016, please send your requests to dpo@aegeanair.com.
Was this answer helpful?
Select the search method that suits you best and find the lowest prices available for all the destinations of the company!
Was this answer helpful?
In case of voluntary cancellation of the ticket by the passenger, whose payment has been made using the AEGEAN Gift Card either in full or by using the card for payment of any additional amount, the refundable amount is returned in the form of a Gift Voucher valid for 12 months from the date of issue.
The refundable amount is subject to the regulations of the ticket chosen by the passenger. Cancellations of tickets are made through the AEGEAN Call Center with a charge of the cancellation cost per ticket.
The regulations for Gift Voucher’s use are the same as those of the AEGEAN Gift Card.
After 12 months the value of the Gift Voucher is not refundable.
Find more about AEGEAN Gift Card.
Was this answer helpful?
AEGEAN Gift Card can be redeemed 48 hours after purchase. To redeem your AEGEAN Gift Card and book a flight, simply enter the discount code received via email in the special field "Promotional Code or Credit Voucher" that appears on the booking form, during the booking process through aegeanair.com, olympicair.com or the AEGEAN app. The amount of the AEGEAN Gift Card is automatically deducted from the total value of the booking.
The AEGEAN Gift Card can be redeemed to cover part or all of the ticket value and additional services such as luggage, seat selection, Fast Track, sports equipment, and pets both during the initial issuance and through the "My Booking" section. You can select the desired service and apply the AEGEAN Gift Card code in the special field "Promotional Code or Credit Voucher". Any remaining amount resulting from the redemption of the AEGEAN Gift Card will be paid by the AEGEAN Gift Card recipient.
Find more about AEGEAN Gift Card.
Was this answer helpful?
Should you no longer wish to receive our latest offers and news, please click here.
Was this answer helpful?
Get benefit from the guaranteed real time hotel availability through AEGEAN’s partnership with Booking.com. Find deals for any season, from cosy country homes to funky city flats.
Don't forget to check for travel restrictions. Travel may be permitted only for certain purposes and in particular, touristic travel may not be allowed. Read more.
Was this answer helpful?
Check out our offers and contests here!
Be the first to know when a special offer appears by subscribing to our Newsletter.
Was this answer helpful?
Select the search method that suits you best and find the lowest prices available for all the destinations of the company!
Was this answer helpful?
In partnership with MAGENTA MOMENTS of COSMOTE TELEKOM, we offer 20% discount on all international and selected domestic flights!
Discover more here!
Was this answer helpful?
AEGEAN accepts stretchers on board for transportation on both Domestic and International flights strictly operated by AEGEAN only. All stretcher requests must be sent to AEGEAN at least 48 hours prior to departure.
For more information, please contact our call center at (+30) 210 6261000,which operates on a continuous basis, 24 hours a day, seven days a week.
Was this answer helpful?
In case you are suffering from a medical condition or/ and you are in need of special care during your flight, it is important that you notify us intime so as to offer you a safe and comfortable travel.
For certain medical conditions we just need to update your reservation with a remark, while in other cases (for example passengers in the post-operative period) it is required to provide a Medical Information Form (MEDIF). This Form is completed by your attending physician, giving details on your state of health, and certifying that you are fit to fly.
The MEDIF is to be issued for all passengers:
whose physical and/ or mental condition makes them unable to take care of themselves or may be dangerous to themselves and/ or their passengers and/ or the flight’s safety
with injuries of the skull/ brain, with internal or large external injuries
with spasmodic paralysis with cerebral damage, or with mental deficiency
whose intended date of travel is earlier than 6 months after a heart infarct or a stroke
who are dependent during flight on special equipment or treatment (<rn:answer_xref anchor="" answer_id="2090" contents="oxygen" style="" target="" title=""/>, respirator, incubator, infusions etc)
who cannot travel on a passenger's seat with backrest in upright position (<rn:answer_xref anchor="" answer_id="2092" contents="carriage on stretcher" style="" target="" title=""/>)
No MEDIF is required when wheelchair assistance is requested for visually, hearing and/or speaking impaired passengers or passengers who need a wheelchair, but not as a result of a medical condition, e.g. those who need a wheelchair because of old age, comfort, etc.
Once the MEDIF is filled in, it will be forwarded for clearance by the AEGEAN Medical Department, at least 48 hours before flight’s departure. If a serious deterioration of your medical condition takes place, in between the time of clearance and the actual flight, new clearance must be requested.
Your transportation’s request may be denied, if your health’s condition:
is such that the trip is likely to result in complications or death
requires individual nursing or care during flight and you are not accompanied by a suitable escort
physical or medical condition, might be a threat to the safety of other passengers, their property, the aircraft, or crew
if the doctor treating you, refuses to provide information of any kind about the disease
Was this answer helpful?
If oxygen needs to be administered during a flight to a patient or person with special needs, please notify us through our call center at (+30) 210 6261000, so that we can give you precise guidelines for the procedures to be followed.
The Medical Information Form (MEDIF) must first be completed by the doctors who are treating the patient, providing information on the patient's state of health and certifying that he or she is fit to fly. In addition, since the oxygen cylinder that will be used has to be an aviation-type cylinder (i.e. suitable for use on aircraft), it must be accompanied by the corresponding documentation [Oxygen Declaration / Portable Oxygen Concentrator (POC)] certifying its suitability for use during the journey.
Was this answer helpful?
Travelling with children? We are here for you!
Read about the bundle of services exclusively designed for you, so that to turn your family trip into an even more pleasurable experience.
Was this answer helpful?
We have gathered here all the necessary information that you will need when travelling with your baby!
Was this answer helpful?
The Infant Fare is for infants up to 2 years of age, if they are travelling on your lap.
If you prefer that your baby has his/ her own seat (in compliance with the necessary safety standards), then you must purchase a discount Child Fare (if available) and carry a car-type seat with you, which must comply with the international safety standards.
The procedure you are required to follow is contact AEGEAN’s call center at (+30) 210 6261000 or your travel agent accordingly.
Was this answer helpful?
You may travel with your own manually powered wheelchair. The request for special assistance is submitted via our call center at (+30) 210 6261000 and the service is free of charge.
There are three types wheelchairs:
Wheelchairs with non-spillable wet battery or lithium battery
Wheelchairs with lithium ion battery
Wheelchairs with spillable wet battery
The wheelchairs type 1 and 2, as listed above, require the battery to be disconnected and its terminals to be insulated to prevent accidental short circuits.The wheelchair type 3, is not accepted for air carriage, since it is included in the dangerous goods list for air carriage (IATA Dangerous Goods Regulations).
Was this answer helpful?
If you need assistance from AEGEAN’s staff during check-in and boarding the aircraft or if you need transportation in a wheelchair, please inform us when you make your booking and at least 48 hours before your flight.
Types of special assistance offered:
Wheelchair Assistance
Assistance through the airport to the aircraft
Assistance through the airport and up/down stairs to the aircraft cabin
Assistance to the aircraft seat
Other Type of Assistance
Blind or visually impaired
Deaf or hearing and/or speaking impaired
Visually, hearing and/or speaking impaired
You can make a request for special assistance while booking your ticket online or via our call center at (+30) 210 6261000. Alternatively, you may submit your request via "My Booking" section, after your ticket's issuance.
Passengers with reduced mobility (wheelchair/ elderly) and passengers traveling with pets are not allowed to carry an infant.
Find more information here.
Was this answer helpful?
AEGEAN service for unaccompanied children allows minors aged between 5 and 12 to travel safely when in certain circumstances are not accompanied by their parents/guardians.
An escort for your child can be arranged while booking a child fare ticket online or by calling our call center at (+30) 210 6261000.
Here you will find more information about Unacompanied Minors and the Service Charges
Was this answer helpful?
You have a range of travel options for your pets/ animals; depending on their breed and size, they can travel in the cabin with you, be transported in the aircraft hold or transferred as cargo.
Here you will find all the necessary information we have collected for you!
Was this answer helpful?
You have a range of travel options for your pets/ animals; depending on their breed and size, they can travel in the cabin with you, be transported in the aircraft hold or transferred as cargo.
Here you will find all the necessary information we have collected for you!
Was this answer helpful?
If your pet travels unaccompanied, please contact our cargo department.
Transportation of dogs and cats to the UK is only permitted for flights to London Heathrow and only to be sent as cargo. For the Guidelines for importing Pets into the UK, click here.
Cargo Department
Tel.: +30 210 3543700, +30 210 3543 095/ 096
Fax: +30 210 3543198
Ε-mail: cargosupervisor@aegeanair.com
Was this answer helpful?
Transportation of pets is subject to Governmental regulations concerning import, export and transit of live animals. Each country may impose additional conditions; therefore, it is mandatory and advised for each passenger/pet owner to visit the respective authorities (usually Ministry of Food and Animal) of their destination country for further requirements.
For more information, please visit http://ec.europa.eu/food/animals/pet-movement/index_en.htm (official EU site on the regulations for travelling with pets/animals).
Transportation of dogs and cats to the UK is only permitted for flights to London Heathrow and only to be sent as cargo. Please check the guidelines for importing pets into the UK.
When travelling abroad, pet owners must also present a pet passport.
It is the owner’s responsibility to ensure that all paperwork required for the importation of their pet is correct for the country they are entering.
Find more information about traveling with pets.
Was this answer helpful?
With the exception of specific breeds, only cats and dogs (<rn:answer_xref anchor="" answer_id="310" contents="guide dogs" style="" target="" title=""/> included) can travel in the aircraft cabin with you. The maximum permitted weight for a pet, combined with its container, is eight (8) kilos.
If you have a larger animal which exceeds the eight (8) kilos weight limit (including its container), then it should only be transported in the baggage hold compartment of the aircraft. Except for particular breeds, AEGEAN welcomes for transportation in the holds of Airbus 319, 320, 321 and DH8-Q400 aircraft only dogs and cats and no other animal species.
Find more information about Traveling with Pets.
Was this answer helpful?
Pets/ animals must be presented at a check-in counter for acceptance at least one (1) hour before flight departure. During Check-in at the airport, the "Live Animal Acceptance Checklist" must be completed by the available Check-in Agent and be signed respectively by both the Agent and the passenger/ owner of the pet.
At the Athens and Thessaloniki airports there are special check-in counters exclusively for passengers with pets/animals.
The pet/ animal’s health book must be presented for inspection and the pet/animal must have been fitted with the required ID microchip. Specifically for travel within Greece, the electronic Health Book issued by Gov.gr or a copy of its document is accepted as well if the date of the Microchip is also noted there.
When traveling abroad, pet owners must also present a pet passport. It is the owner’s responsibility to ensure that all paperwork required for the importation of their pet is correct for the country they are entering.
If a pet/ animal is not accompanied by its owner, a written authorization from the owner, using a declaration, is required.
Online and mobile check-in is available but you may pick your boarding pass at the airport.
Find more information about traveling with pets.
Was this answer helpful?
AEGEAN accepts the following two (2) types of dogs as service animals, allowed to travel in the aircraft cabin:
Trained service dogs: Seeing eye dogs trained to lead passengers with impaired vision/ hearing aid dogs trained to lead passengers with impaired hearing / other service dogs trained to assist, for example, epileptic or autistic passengers. Trained service dogs must be certified from one of the below organizations/ options:
by an organization that is a full member of Assistance Dogs International (ADI) or
International Guide Dog Federation (IGDF) or
European Guide Dog Federation (EGDF) or
any national certified Guide Dog School
Rescue dogs: Dogs trained to assist rescue workers.
Requirements for service animals
Service dogs can be booked only through the AEGEAN call center at (+30) 210 6261000 and must be requested at least 48 hours before the flight departure.
They are carried free of charge.
Passengers are entitled to one (1) service animal in the aircraft cabin. A second service animal may be carried in the baggage hold in an approved special box/container.
The passenger is responsible to provide a container.
The service animal shall fit between your feet.
It shall not pose a direct threat to the health or safety of other passengers, or a threat or disruption to the service in cabin.
The service dog is not allowed to move around in the cabin.
The "Requirements for pets/animals transportation" mentioned above apply for service animals as well.
Passengers must ensure that regulations in the destination country permit the pet/animal to be transported and enter the country according to local legislation and that the pet/animal complies with all health and hygiene requirements and that they have all the necessary documentation for ownership and transportation.
Find more information about travelling with pets.
Was this answer helpful?
To cancel your ticket please contact our call center at (+30) 210 6261000, which operates on a continuous basis, 24/ 7. If your ticket is issued through a Travel Agency, please refer to the respective point of sale.
View the fare rules.
Was this answer helpful?
No Value
Was this answer helpful?
According to Israeli Consumer Protection Law (“CPL”), 5741-1981.
Any transaction carried out in a "long-distance sales transaction" (according to the definition of this term under the Israeli CPL) can be cancelled within fourteen (14) days of the date of the transaction, or as of the date of receiving the transactions’ summary document whichever is the later, and no less than seven (7) days, not being days of rest, prior to the departure date of the first flight on your itinerary. Subject to the provisions of the Law.
Ιf you are a consumer who is “disabled”, “senior citizen” or “new immigrant”, as these terms are defined under the CPL, you can cancel a "long-distance sales transaction" within four (4) months as of the date of the transaction, or as of the date of receiving the transactions’ summary document (as required under the CPL) and no less than seven (7) days, not being days of rest, prior to the departure date of the first flight on your itinerary. This will apply solely on transactions which included a conversation between yourself and the seller (including a conversation by means of electronic communication). Kindly note that we are entitled to demand documentation to verify your status.
When a cancellation is being made according to the provisions of the CPL as stipulated above, the cancellation fee shall be equal to the lesser between 5% or NIS 100.
When a cancellation under the provisions of the CPL is a result of non-conformance, failure to provide the service at the scheduled date or due to any other alleged breach of contract – you will be entitled to receive a full refund within 14 days from the cancellation notice.
A “long distance transaction” can be cancelled through each of the following methods:
Orally, through our Call Center, at the telephone number +30 210 6261000
Via AEGEAN official website: www.aegeanair.com → Help & Contact → Email
By Fax: not available;
The cancellation notice must contain the name of the customer and the identification number.
Refund of unused Taxes and Charges: Please note that in respective of the mentioned Rights to Ticket Cancellation according to the Israel Consumer Protection Law, you may be entitled to a refund of Taxes and Charges in case of unused Tickets.
Was this answer helpful?
Proceed with a request for Credit Voucher of equal value to the ticket purchased. An additional 10% is offered on the Credit Voucher value. You will receive it as soon as possible and you will be able to redeem your Credit Voucher on any future flight within the next 18 months. If you will not use it, you are eligible to request a monetary refund, either for the total or the remaining unused amount.
Proceed with rebooking your flight at no cost only through our call center at (+30) 210 6261000.
In case you do not want to proceed with a Credit Voucher or a rebooking, you may request for refund for your future cancelled flight through here.
Was this answer helpful?
Tickets that include more than one flights must be used in totality and in the sequence of the routes they include.
So, in case you do not wish to make one of your flights, you must first re-issue the ticket from our call center at (+30) 210 6261000, keeping only the flight you are interested in. The re-issuance takes place based on the terms of the fare category selected during the initial issuance of the ticket and the specific procedure is carried out either by the Call Center or by any AEGEAN contracted Airport Ticketing Office, with an additional re-issuance fee of € 23 per ticket.
If you have such a ticket and do not show up at the airport on the departure of the first flight, without first notifying the Company (No-Show), then the ticket is canceled for all flights included. The possibility of re-issuance exists only on the basis of the terms of the fare category that have been initially selected and if these terms allow the change and re-issuance of a ticket.
Was this answer helpful?
Since you have received the "Booking Confirmation", there is no need to reconfirm your booking for AEGEAN or Olympic Air flights.
Was this answer helpful?
As soon as you complete the payment, the "Booking Confirmation" page is displayed. At the same time, you receive at the email address you declared during the ticket's purchase, your booking confirmation email. Also, you will receive the reservation's details by SMS, provided that you have requested it during your ticket's purchase.
If you are missing your booking confirmation email, you may retrieve it here.
Don't forget that if you are a Miles+Bonus member, you may view all your upcoming bookings, via "My Bookings" section. Simply login to your profile, click on "My Bookings" and view automatically all your upcoming bookings.
Was this answer helpful?
Click here to get it! The booking confirmation email will be sent to the email address declared during the booking process.
Was this answer helpful?
As soon as you complete the ticket's payment, you will receive at the email address declared during the ticket's purchase, the booking confirmation email with all your travel information. The number of the ticket is found at the section "PASSENGERS" underneath the passenger's name. The tickets for all AEGEAN flights are issued as electronic tickets (stock number for AEGEAN "390"/ Olympic Air "050"), consisting in total of 13 digits (e.g. AEGEAN: 390-2414567894, Olympic Air: 050-5348965474). If you are missing your booking confirmation email, you may retrieve it here.
The booking reference (PNR: Passenger Name Record) consists of six characters, alphanumeric (example: AJKLM6) and it is displayed on the Booking Confirmation page, at the email with the booking confirmation and at the SMS with your reservation's details, provided that you have requested it during your ticket's purchase.
If you are a Miles+Bonus member, you may view your bookings's details, via "My Aegean" account, after you login at your profile.
Was this answer helpful?
After ticket's issuance, it is not possible to make a name change.
However, certain changes are allowed, provided that the change is substituted by an official document, either physically or by fax or by email, proving that the name change refers to the same person:
reservation was made on husbandʼs family name instead of maiden name, or vice versa
the Greek name was mistyped in Latin characters, i.e. HARALABOS versus CHARALAMPOS
passenger has a double name and the second name needs to be added, due to the fact that during reservation time only one name was entered
confusion of family name/first name, i.e. GEORGE/ PAPADOPOULOS instead of PAPADOPOULOS/ GEORGE
mistyping errors for up to three characters maximum in First or Family name for tickets on domestic/ international itineraries (including passenger type MR iso MRS, MRS iso MR) provided that the new name after the change is not a different valid name e.g. change is permitted from ISMNNI to ISMINI but is not permitted from ISMINI to IRINI.
ticketed infant re-associated to adult with different Family name. For example, PAPADOPOULOU/ MARIA/ INF needs to be associated to PAPADOPOULOS/ NIKOLAOSMR
reservation was created under the diminutive and not the full name (e.g. Tom instead of Thomas, Jon instead of Jonathan, Giota instead of Panagiota etc.)
passenger forgot to include the middle name in the booking
Notes:
The abovementioned name changes can be completed, either via our call center at (+30) 210 6261000 or at any AEGEAN contracted Airport Ticketing Office, with a charge of EUR 23,00. In case the original fare value and/or the amount of the paid taxes have been modified, fare and tax difference may apply upon name change modification.
For codeshare flights (a flight that is marketed by one carrier and operated by another), name changes are not allowed.
If your ticket is issued from a Travel Agency, please contact directly the sales point of your ticket.
Was this answer helpful?
A ticket is a personal document and it cannot be transferred to another person.
Was this answer helpful?
You can change your booking either online via "My Booking" service, through all AEGEAN and Olympic Air digital channels, or by contacting our call center at (+30) 210 6261000, which operates on a continuous basis, 24/7.
The following transactions can be performed only through our Call Center*:
Changes on partially used tickets.
For return tickets or tickets with multiple segments, in case of not showing up at the first flight's departure, any changes to the subsequent flights.
Reroutings (changing the points of departure and/or destination).
Individual modifications in a party reservation.
Booking cancellations.
Changes can be made (either online or via our Call Center) any time as long as:
- You request changes before check-in of the original flight closes. See check-in times.
- The departure time of the new flight is at least 1 hour after the time of change.
* For each transaction via the AEGEAN Call Center, there is a service fee of 23 EUR (per ticket).
** For codeshare flights, the fare rules and terms of transfer of the Airline operating the corresponding flight apply.
Read more about changes & cancellations.
Click <rn:answer_xref anchor="" answer_id="2388" contents="here" style="" target="" title=""/> to see what changes are available online.
Was this answer helpful?
The conditions applying for booking changes differ depending on the fare class and fare category you have chosen to travel.
Specific fares may involve charges for making changes (date, flight or route).
Any <rn:answer_xref anchor="" answer_id="131" contents="change of name" style="" target="" title=""/> is allowed only in particular cases with a fee.
Ticket change or reissue should be completed at the same time.
Check out the fare rules in Economy & Business class
Was this answer helpful?
Upon making your flight booking, you have the chance to manage your reservation online whenever you wish to. You just have to enter "My booking" (using your booking reference and last name), where you will find all your active bookings and will be able to:
change your reservation (depending on your fare type)
edit your contact details
add (extra) baggage or excess baggage weight
select your seat
add security fast track
select a special meal
rent a car
book a hotel
book airport parking
access online check-in
Was this answer helpful?
View the fare rules of your ticket.
Was this answer helpful?
We always do our best so that our flights depart on time as scheduled. However, flight delays and cancellations may occur.
In these cases, our Company follows and implements the European Regulation (EC) No.261/ 2004 concerning Passengers' Rights.
Was this answer helpful?
AEGEAN | Book a ferry is an online booking platform for ferry tickets developed and operated by Ferryhopper in collaboration with AEGEAN. It offers AEGEAN passengers the option to continue their travel to the Greek islands that there is no airport connection.
Read more here!
Was this answer helpful?
The Call Center operates 24 hours a day, 7 days a week. The final cost depends on your telecommunications' provider pricing list.
Please find below all contact numbers per country:
Greece: 801 11 20000 national calls within Greece, (+30) 210 6261000 international calls and mobiles
Belgium: (+32) 275 34710
Canada: (+1) 833 673 6110
China: +86-20-83701079 / 83701083
Cyprus: (+357) 22 654100
France: (+33) 170 031323
Germany: (+49) 069 2380560
Italy: (+39) 069 7150532-33
Saudi Arabia: (+966) 800 844 1206
Spain: (+34) 900 802376
United Kingdom: 0871 200 0040, (+44) 208 7593800
USA: (+1) 833 732 8158
Australia: 1800412979
All other countries: (+30) 210 6261000
* If you are a Gold Miles+Bonus member, you may benefit from our dedicated call center phone number, which you will find at the section "My Miles+Bonus account" at the bottom of the page. If you have not already logged in, you can do it here.
Was this answer helpful?
The availability of tickets is constantly changing as a result of cancellations, modifications or an offer which may be published for this route. This, however, doesn't mean that you can exchange your already purchased ticket for a lower cost one. Should you wish to cancel it, this will only be feasible as per the fare rules of your ticket.
Sign up now to our newsletter and be the first one to know about the latest news and offers by AEGEAN!
Was this answer helpful?
The letter displayed on the boarding pass represents the travel class such as Economy, Premium Economy, Business, or First Class.
Y or M letters are commonly used for the Economy Class and C letter for the Business Class.
These letters do not necessarily match with the booking class of your ticket, based on which the miles are earned.
You can find your ticket’s booking class at the booking confirmation you received after your ticket’s purchase.
Was this answer helpful?
By making an offer on AEGEAN Upgrade Challenge you can determine how much you wish to pay for an upgrade to Business Class. You can submit your offer up to 10 hours prior to departure. Passengers will be notified whether they have won their bid via email. In order to take part in the AEGEAN Upgrade Challenge the ticket must be issued on AEGEAN or Olympic Air flight or when ticket is issued by other airline (for AEGEAN or Olympic flights).
Find more information about AEGEAN Upgrade Challenge.
Was this answer helpful?
The Airline's Travel Agency booking tool is an online booking engine and information platform for travel agencies, provided on behalf of the Airline for the purpose of selling the Airline flights, tickets and selected other products.
You can access the Booking Tool without being charged a transaction fee for its use. After completing the application form with the required new user data fields, you shall be given a Travel Agency Office ID, an Agent ID and a password. These details will allow the Travel Agency to access the Booking Tool.
Find out more at the section exclusively created for Travel Agencies.
Was this answer helpful?
Enjoy the benefits and services of our Business Class, by choosing one of the below options:
Take part in the Aegean Upgrade Challenge, make your offer and upgrade your ticket.
Upgrade your existing booking via "My Booking" section. The fare rules and conditions of your initial paid ticket apply.
Seat upgrade award with miles redemption. To redeem miles against an Upgrade Award, please contact AEGEAN's call center at (+30) 210 6261000, on a continuous basis, 24 hours a day, seven days a week. View the Terms&Conditions - Chapter 12: AEGEAN/ OLYMPIC AIR FLIGHTS.
Access your Miles+Bonus account online, click on "My Coupons" and get benefit of your coupons for complimentary seat upgrade on AEGEAN and Olympic Air operating flights. View the Terms&Conditions - for Silver or Gold Miles+Bonus members - AEGEAN Benefits - SEAT UPGRADE.
Was this answer helpful?
In AEGEAN we constantly invest in new and sophisticated aircraft as well as on control systems, technical support and training of our staff. In June 2018 the largest private investment in Greece valued at 5 billion USD, was announced for the order of up to 42 new generation aircraft of the A320neo family from Airbus. Our goal is to continue investing in our fleet, and to enhance one of our main competitive advantages – the low average age of our aircraft. AEGEAN fleet consists of 5 AIRBUS A320neo, 5 AIRBUS A321neo, 28 AIRBUS A320, 9 AIRBUS A321, 2 Dash 8-100, 6 Dash 8-Q400, 2 ATR 42-600 and 3 ATR 72-600.
Find more about each aircraft type here!
Was this answer helpful?
Learjet 60 is our top perfomer of the Lear Line, flying direct to your destination at an unsurpassed 51.000 feet. Suitable for up to seven passengers, capable of covering distances up to 4.500 km, well above traffic, in stand-up cabin and full VIP comfort.
Technical specifications:
Cruise speed: 900 km/hr
Flight Altitude: 51.000 ft
Passengers: 7
Crew: Captain, co-pilot, flight attendants (optional)
Contact: tel.: 0030 210 35 50 589, fax: 0030 210 35 50 170
mobile: 0030 693 700 34 16, e-mail: privatejet@aegeanair.com
Was this answer helpful?
Plan your trip beforehand and download the travel guide for your destination, which you may find available here!
Was this answer helpful?
Here you may view the online timetable!
Was this answer helpful?
Discover the perks and discounts when travelling with AEGEAN's Family fare.
Was this answer helpful?
Yes! You can book a ticket for any other person. The reservation code (PNR) and the ticket number are personal data for which the passenger must be notified of.
* You may be required to present the payment card used for the transaction for verification prior to your flight's departure
Was this answer helpful?
Yes! Through “Hold my Booking” service, we will keep your selected flight on hold at the current available price from 2 days for domestic flights or from 4 days for international flights.
Notes:
The holding fee applies per passenger.
The holding period applies from the time the holding fee is paid at the local time of the departure city.
View the terms and conditions of the "Hold my Booking" service here.
Was this answer helpful?
Online booking
Choose between "One way/ Round trip" and "More options" and book your flight ticket now.
Find the lowest prices available for your trip by using the Low Fare Calendar! Choose a destination and search for the dates with the lowest prices up to 11 months ahead!
If you need an invoice to be issued, check the relevant box and fill in the required fields in Latin characters only. The invoice will be sent to your e-mail address.
Other booking methods
Apart from booking your flights through AEGEAN’s digital channels, you may also:
contact our call center at (+30) 210 6261000 *
address your request at any AEGEAN contracted Airport Ticketing Office* or
make your booking through your local Travel Agent
* Please note that booking charges in this case may be higher than the online booking fee.
Was this answer helpful?
AEGEAN partners with the Alpha Bank Bonus scheme, the Eurobank €pistrofi loyalty scheme and the Bank of Cyprus antamivi scheme. Through these partnerships, you can redeem online:
the Bonus points you have collected through your Alpha Bank Bonus cards
the €pistrofi euros you have collected through your Eurobank cards (On 10.01.2023 the cooperation of the €pistrofi program with AEGEAN is completed)
the antamivi points you have collected through your Bank of Cyprus cards
Only on AEGEAN and Olympic Air network.
Was this answer helpful?
The payment methods are with a credit, debit or prepaid card or through PayPal, Applepay, Bancontact, iDEAL, Alipay, UnionPay or Klarna, either via our Website or by contacting our call center at (+30) 210 6261000 (debit and credit cards only).
Alternatively, you may purchase your ticket either in cash or by using any payment card at any AEGEAN contracted Airport Ticketing Office.
* You may be required to present the payment card used for the transaction for verification prior to your flight's departure.
Was this answer helpful?
A group reservation consists of more than 9 passengers travelling together, in the same booking code (PNR).
For group reservations please contact your Travel Agent.
Was this answer helpful?
We assure you that the health and safety of our passengers is our main priority. In this context, we take all the necessary measures to ensure that you will enjoy a comfortable flight in perfect safety.
Regarding the allergies to nuts, we confirm that:
Our company does not offer peanuts or peanut products* to any of AEGEAN and Olympic Air operated flights
According to the practices recommended by the International Air Transport Association (IATA), we inform the passengers** sitting in adjacent seats, in the front and behind the rows from the person concerned, so that they do not consume any nuts that they may carry with them or anything else that could cause an allergy to the passenger
The cabin crew will request from the passengers seating at the same rows to consume the snacks we offer during the service after their disembarkation, as we are not aware if they contain any traces of nuts
We recommend that you contact our call center at (+30) 210 6261000 in time (at least 24 hours prior to flight's departure), so as to inform us about your allergy, after having consulted your physician and having obtained the necessary documents and medicines, usually in injectable form, which are necessary for you during the flight.
For your own convenience, kindly find here the guidelines defined by IATA "Allergen Sensitive Passengers" for both the airline, depending on its size and operation, and for the passengers themselves.
Important notes:
*Allergies or food intolerances have a wide variety of causes, which cannot be completely eliminated. For this reason, we cannot guarantee that the food served on board is completely free of peanuts or peanut products or that other passengers do not bring products containing peanuts with them. The same applies to other foodstuff that may cause an allergic reaction.
**An announcement on board is not feasible.
Was this answer helpful?
Choose the meal that suits your religious or health and nutritional needs. Special meals are available only on international flights operated by AEGEAN and have to be requested at least 24 hours prior to your flight's departure:
during your ticket reservation
after your ticket reservation through "My Booking" section or our call center at (+30) 210 6261000
by filling in your Miles+Bonus member ID during your ticket reservation or check in (provided that you have selected a special meal preference on your Miles+Bonus account)
View Special Meals description.
Was this answer helpful?
Take a look at all the meals and snacks that AEGEAN offers in Economy class.
Select AEGEAN's Business Class meal online and spice up your travel experience with Greek seasoning.
Was this answer helpful?
Browse through the latest edition of BLUE, your favorite inflight magazine! Select and download your copy here!
Was this answer helpful?
Aegean WiFi onboard allows you to wirelessly connect to the Inflight Entertainment and Connectivity platform on-board your Aegean flight. Through the platform you can connect to the internet while you at the same time enjoy free access to a variety of entertainment content such as series, music, games etc and useful information for your flight and destination via your personal electronic device (e.g. laptop, tablet, smartphone).
Was this answer helpful?
Currently you can find the following content in the complimentary Aegean Wi-Fi portal:
Series
Cartoons
Games
Documentaries
Daily News
Music
Moving Map
Destination Info
Info about Aegean
Was this answer helpful?
The bandwidth offered depends on the chosen internet bundle. The speed is up to 1,5 Mbps with the Text & Surf and up to 15 Mbps with the Stream package.
* The bandwith can be lower if the 4G LTE ground network is out of reach.
Was this answer helpful?
On Aegean the internet access is valid for the full duration of the flight. There are no limitations set on time or volume of data.
Was this answer helpful?
While we encourage our Stream bundle customers to take full advantage of our excellent quality of service and high download speeds, we have an obligation to ensure that all customers receive the best possible service at all times. The Fair Usage Policy ensures that we continue to provide a good standard of service among all customers. Downloading of large amounts of data or content may trigger the Fair Usage Policy, which will temporarily reduce your download/upload speeds.
Was this answer helpful?
No Value
Was this answer helpful?
No Value
Was this answer helpful?
You may request for an invoice while booking your ticket, via AEGEAN's official digital channels or through our Call Center. The invoice will be sent to the e-mail address you will declare, within the next three (3) working days.
If you have already issued your ticket, you may apply for an invoice here, by selecting from the category field "OTHER TOPICS - TICKET PURCHASE INVOICES". Kindly note that we may provide invoices only for tickets issued via AEGEAN's official digital channels or our Call Center.
For tickets issued by Travel Agencies, via any AEGEAN contracted Airport Ticketing Office or via AEGEAN Travel Packages, please refer to the respective points of sale.
Was this answer helpful?
The receipt is automatically sent to the contact email you indicate when issuing your ticket online via the official digital channels of AEGEAN.
For ticket purchases through the Call Center, the receipt will be sent to the email you indicate, within the next three (3) working days.
If you have already issued your ticket, you may apply for a receipt here, by selecting from the category field "OTHER TOPICS - TICKET PURCHASE RECEIPTS". Kindly note that we may provide receipts only for tickets issued via AEGEAN's official digital channels or our Call Center.
For tickets issued by Travel Agencies, via any AEGEAN contracted Airport Ticketing Office or via AEGEAN Travel Packages, please refer to the respective points of sale.
Was this answer helpful?
Proceed with a request for Credit Voucher of equal value to the ticket purchased. An additional 10% is offered on the Credit Voucher value. You will receive it as soon as possible and you will be able to redeem your Credit Voucher on any future flight within the next 18 months. If you will not use it, you are eligible to request a monetary refund, either for the total or the remaining unused amount.
Proceed with rebooking your flight at no cost only through our call center at (+30) 210 6261000.
In case you do not want to proceed with a Credit Voucher or a rebooking, you may request for refund for your future cancelled flight through here.
Was this answer helpful?
Denied Boarding, Flight Cancellation and Delay: Notification of Passengers’ Right to Compensation and Assistance under EC Regulation No 261/ 2004
Aegean Airlines makes every effort to operate without disruption to its published schedule of flights. If a flight operated by Aegean Airlines is delayed, cancelled or you are denied boarding, you may be entitled to compensation and assistance under EC Regulation No. 261/ 2004 (“Regulation 261”).
Eligibility
Regulation 261 is applicable to passengers who:
Depart from an airport located in the territory of an EU Member State or depart from a third country to an airport situated in an EU Member State, unless the passengers received benefits or compensation and were given assistance in the third country;
Have a confirmed reservation, i.e. a valid ticket (including an e-ticket) or other proof, which indicates that the reservation has been accepted and registered by Aegean Airlines or its authorized agent or have been transferred by an air carrier or tour operator from the flight for which they held a confirmed reservation to another flight;
Except in the case of cancellation, presented themselves for check-in at least 30 minutes prior to the scheduled time of departure;
are not traveling free of charge or at a reduced fare, not available (directly or indirectly) to the public;
Have tickets issued under a frequent flyer program or other commercial program by Aegean Airlines or a tour operator.
Denied Boarding
When Aegean Airlines reasonably expects to deny boarding on a flight, it shall first call for volunteers to surrender their reservations in exchange for benefits under conditions to be agreed between the passenger concerned and Aegean Airlines. Volunteers shall be assisted (see Reimbursement or Re-routing below), such assistance being additional to these benefits.
If an insufficient number of volunteers come forward to allow the remaining passengers with reservations to board the flight, Aegean Airlines may then deny boarding to passengers against their will.
Under Regulation 261, “denied boarding” means a refusal to carry passengers on a flight, although they have presented themselves for boarding, under the conditions laid down (see Eligibility above), except where there are reasonable grounds to deny them boarding, such as reasons of health, safety, security or inadequate travel documentation.
If boarding is denied to passengers against their will, Aegean Airlines shall immediately compensate them (see Compensation below) and assist them (see Reimbursement or Re-routing and Right to Care below).
Cancellation
Where a flight operated by Aegean Airlines is cancelled, the passengers concerned shall:
Be offered assistance (see Reimbursement or Re-routing and Right to Care);
Have the right to compensation (see Compensation below), except where the flight is cancelled: at least two weeks before the scheduled time of departure; or
between two weeks and seven days before the scheduled time of departure and are offered re-routing, allowing them to depart no more than two hours before the schedule time of departure and to reach their final destination less than four hours after the scheduled time of arrival; or
less than seven days before the scheduled time of departure and are offered re-routing allowing them to depart no more than one hour before the scheduled time of departure and to reach theirfinal destination less than two hours after the scheduled time of arrival.
When passengers are informed of the cancellation, Aegean Airlines will give an explanation concerning possible alternative transport.
Delay
When Aegean Airlines reasonably expects a flight to be delayed beyond its scheduled time of departure:
for two hours or more in the case of flights of 1500 kilometers or less; or
for three hours or more in the case of all intra-Community flights of more than 1500 kilometers and of all other flights between 1500 and 3500 kilometers; or
for four hours or more in the case of all flights not falling under (a) or (b),
The passengers shall be offered assistance in accordance with paragraphs “Right to Care” and “Reimbursement or Re-routing”. In addition, Passengers may be entitled to financial compensation as per paragraph “Compensation”, if the flight is delayed for more than 3 hours.
Right to Care
Where a flight is:
Cancelled;
Boarding is denied against a passenger’s will; or
Delayed as per the paragraph “Delay”
Passengers shall be offered, free of charge:
Meals and refreshments in a reasonable relation to the waiting time;
Hotel accommodation (where a stay of one or more nights becomes necessary or where a stay additional to that intended by the passenger becomesnecessary);*
Transport between the airport and the place of accommodation (hotel or other)*;
Two telephone calls, telex or fax messages, or e-mails.
In cases of delay and cancellation (in the event of re-routing), hotel accommodation and transport is only applicable when the reasonably expected time of departure of the new flight is at least the day after the departure as planned for the delayed or cancelled flight.
Compensation
Aegean Airlines is not required to provide compensation if it can prove that the delay, the cancellation or the denied boarding is caused by extraordinary circumstances, which could not have been avoided even if all reasonable measures had been taken.
Such circumstances may, in particular, occur in cases of air traffic management decisions, political instability, meteorological conditions incompatible with the operation of the flight concerned, security risks, unexpected flight safety shortcomings which are beyond the control of Aegean Airlines, strikes or other collective disputes outside Aegean Airlines that affect the operation of an operating carrier.
Where applicable, passengers shall receive compensation amounting to:
€250 for flights of 1500 km or less;
€400 for flights within the EU of more than 1500 km and for all other flights between 1500 km and 3500 km;
€600 for all flights not falling under either of these categories;
The compensation shall be paid in cash, by electronic bank transfer, bank orders or bank cheques or, with the signed agreement of the passenger, in travel vouchers and/ or other services.
Aegean Airlines may reduce by 50% the amount of compensation that it is required to pay to the passengers concerned, when passengers are offered re-routing to their final destination on an alternative flight and the arrivaltime of which does not exceed the scheduled arrivaltime ofthe flight originally booked by:
Two hours for flights of 1500 km or less;
Three hours for all flights within the EU of more than 1500 km and for all other flights between 1500km and 3500 km; or
Four hoursfor all other flights not falling under either of these categories.
Reimbursement or Re-routing
Where applicable, passengers shall be offered the choice between:
Reimbursement within 7 days of the full cost of the ticket at the price at which it was bought for the part or parts of the journey not made and for the part or parts of the journey already made if the flight is no longer serving any purpose in relation to the passenger’s original travel plan, together with, when relevant, a return flight to the first point of departure, at the earliest opportunity; or
Re-routing, under comparable transport conditions, to their final destination either at the earliest opportunity or at a later date at the passenger's convenience, subject to availability ofseats.
Where a flight operated by Aegean Airlines is delayed for at least 5 hours beyond its scheduled time of departure, passengers shall be offered reimbursement (as stated above).
Persons with Reduced Mobility or Special Needs
Where applicable, Aegean Airlines shall give priority to the needs of persons with reduced mobility and any persons or certified dogs accompanying them, as well as unaccompanied children. In cases of denied boarding, cancellation and delays of any length, persons with reduced mobility and any persons accompanying them, as well as unaccompanied children, shall have the right to care (see Right to Care above) as soon as possible.
Downgrading
If Aegean Airlines places a passenger in a class lower than that for which the ticket was purchased, Aegean it shall within 7 days reimburse the following percentages of the price of the ticket:
30% for all flights of 1500 km or less;
50% for all flights within the EU of more than 1500 km, except flights between the EU Territory of the Member States and the French overseas departments, and for all other flights between 1500 and 3500 km; or
75% for all flights not falling under either of these categories.
Making a Claim
This notice sets out the applicable rules for compensation and assistance under Regulation 261: it does not create any new rights. Regulation 261 is without prejudice to a passenger’s right to further compensation. If you are in any doubt as to your rights, you should take independent professional legal advice.
If you wish to make a claim, please contact Aegean Airlines Customer Relations:
Via Aegean official website: www.aegeanair.com → Help & Contact → Email
NATIONAL ENFORCEMENT BODIES
If a passenger has a complaint about a flight operated by Aegean Airlines, that passenger may complain to the Civil Aviation Authority or any other competent body designated by a Member State, about an alleged infringement of Regulation 261 at any airport on the territory of a Member State or concerning any flight from a third country to an airport in that territory.
The body responsible for the enforcement of Regulation 261 in respect of flights from an airport in Greece and flights from a third country to an airport in Greece is the Hellenic Civil Aviation Authority, whose contact details are below:
Hellenic Civil Aviation Authority
Air Transport and International Affairs Division
Postal address: P. O. Box 70360, 166 10
Glyfada, Attica, GREECE
TELEPHONE: 210 8916000
E-MAIL: ypa@hcaa.gr, protocol@hcaa.gr
FAX: 210 8947101
SITE: http://www.ypa.gr
EU and other Countries: https://transport.ec.europa.eu/transport-themes/passenger-rights/national-enforcement-bodies-neb_en
Republic of North Macedonia
Civil Aviation Agency
Dame Gruev 1
1000 Skopje
Republic of North Macedonia
E-mail:passengerrights@caa.gov.mk
Was this answer helpful?
We always do our best so that our flights depart on time as scheduled. However, flight delays and cancellations may occur.
In these cases, our Company follows and implements the European Regulation (EC) No.261/ 2004 concerning Passengers' Rights.
Was this answer helpful?
Passenger Rights Israel Main content Notice of your rights in the event of denied boarding, flight delay or flight cancellation
This notice contains important information about your rights under Israel’s Aviation Services Law (Compensation and Assistance for Flight Cancellations and Changes in Conditions), 5772-2012 (the "ASL"). The rights referred to in this document apply in the following circumstances:
You have a confirmed reservation on a flight operated by the Airline purchased at a fare available directly or indirectly to the general public; and
(except in the case where your flight has been cancelled) you have presented yourself for check-in before the Check-In Deadline as specified by us in our General Terms & Conditions of Travel or related regulations; and
You are traveling on a flight departing from an airport in Israel or a flight arriving at an airport in Israel (unless it is evident that you received benefits or compensation and were given assistance in such other country and that those benefits, compensation and assistance directly correspond to your entitlement under ASL); and
You have not been denied boarding by reason of a matter set out in our General Terms & Conditions of Travel or related regulations; and
You have been denied boarding involuntarily or your flight is delayed by more than two hours beyond its scheduled departure time or cancelled.
DENIED BOARDING
The Airline, as a policy, does not overbook its flights. However, in the unlikely event that a seat is not available for a passenger with a confirmed reservation, we will seek volunteers to surrender their seats in exchange for benefits that we and the volunteer may agree upon before involuntarily denying boarding to other passengers. If there are insufficient volunteers and we deny you boarding involuntarily, you are entitled to the relevant rights set out in this chapter (same as in the event of flight cancelation), unless your boarding has been denied in circumstances where there are reasonable grounds to deny boarding such as reasons of health, safety, security or inadequate travel documentation.
FLIGHT DELAY BETWEEN 2 AND 8 HOURS
If we reasonably expect your flight to be delayed for two hours or more, but less than 8 hours, beyond its scheduled time of departure, you are entitled to the relevant rights set out in paragraph 3 of this document.
FLIGHT CANCELLATION AND DELAYS BY MORE THAN 8 HOURS
If your flight is cancelled, was brought forward, or delayed by more than 8 hours, you are entitled to the rights set out below (see following sections 1.; 2.; and 3.). As regards your right to compensation, please note that the Airline is entitled to refuse compensation when (the "Exemptions"):
You are informed of the cancellation at least two weeks before the scheduled time of departure; or
You are informed of the cancellation between two weeks and seven days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than two hours before the scheduled time of departure and reach your final destination less than four hours after the scheduled time of arrival; or
You are informed of the cancellation less than seven days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than one hour before the scheduled time of departure and to reach your final destination less than two hours after the scheduled time of arrival; or
The cancellation is due to extraordinary circumstances which were not under the Airline's control even if the Airline had done whatever was under its control; the flight was cancelled due to strike or a protected work-by-rule strike; the flight has been cancelled in order to prevent the desecration of the Sabbath or a Jewish holiday.
The aforementioned provisions do not apply if you refuse to fly on the alternative flight because the alternative flight was not offered to your travel companion(s) or for reasons of security, religion or medical limitations.
- RIGHT TO COMPENSATION
If you are involuntarily denied boarding or your flight is cancelled or delayed by eight or more hours with respect to the scheduled departure time, you are entitled to receive, subject to the Exemptions provided hereinabove, the following amount from us:
A. NIS 1,390, in respect of all flights of 2,000 km or less; or
B. NIS 2,220 in respect of all flights between 2,000 km and 4,500 km; or
C. NIS 3,340 in respect of all flights over 4,500 km
The foregoing compensation will be reduced by 50% provided that the delay in the landing time at the final destination compared with the original landing time does not exceed the scheduled arrival time of the flight originally booked by 4 hours (flights falling under A), 5 hours (flights falling under B) or 6 hours (flights falling under C). Compensation, if due, will be made within 45 days of receipt of a written request to Customer Relations. Compensation will be made by bank transfer or check, or by other means as agreed to in writing by the passenger.
- RIGHT TO REIMBURSEMENT OR RE-ROUTING
If you were denied boarding or your flight is cancelled or delayed at least 8 hours, you may choose between:
a) Reimbursement in the amount paid for the flight ticket, including fees, levies, taxes and other obligatory payments within 21 days of receipt of written application Replacement flight ticket to your final destination; or
b) re-routing, under comparable transport conditions, to your final destination at the earliest opportunity; or
c) re-routing, under comparable transport conditions, to your final destination at a later date at your convenience, subject to availability of seats.
If your flight is delayed by at least five hours and you elect not to travel, you are entitled to receive reimbursement as set out in point (a) above, together with, when relevant, a return flight to the first point of departure, at the earliest opportunity.
If you do not wish to continue with your initial travel plans when there is a delay of at least 5 hours, you may choose reimbursement or rerouting. However, if the flight's delay is due to a protected strike, you will only be entitled to reimbursement; and a) and b) above. Where it is not feasible for the Airline to arrange the care set out above, it will reimburse you for your reasonable receipted expenses upon application to Customer Relations.
Reimbursement in the amount paid for the Flight Ticket, including fees, levies, taxes and other obligatory payments within 21 days of receipt of written application.
- RIGHT TO CARE
The assistance as described in this section is provided in the event that a flight time of departure is delayed by at least two hours from the scheduled departure.
If the Airline expects a flight to be delayed by at least 2 hours you will be offered free of charge:
a) meals and refreshment vouchers in reasonable relation to the waiting time, as long as it will not further delay the departure of the
aircraft;
b) two telephone calls, telex or fax messages or e-mails;
If the Airline expects a flight to be delayed by 5 hours and less than 8 hours, you will also be offered free of charge, if applicable:
c) hotel accommodation in cases where a stay of one or more nights becomes necessary, or where a stay additional to that intended by you becomes necessary;
d) transport between the airport and place of accommodation (hotel or other).
- CHANGES TO THE TERMS
If you are placed in a higher class of service than that stipulated on the Flight Ticket, you will not be subject to any extra charges nor are you entitled to any monetary compensation. If you are involuntarily placed in a lower class of service than that stipulated on the Flight Ticket, you will receive reimbursement of 100% of the price of the ticket for all flight segments longer than 4500 km. For flight segments less than 4500 km, the Airline will pay an amount equal to the flight fare paid, multiplied by the ratio between the affected flight distance and the total flight distance.
This Notice is required by Israel’s Aviation Services Law (Compensation and Assistance for Flight Cancellations and Changes in Conditions), 5772-2012; Any legal claim or action taken in the event of a dispute should be based solely on the legal text of the Law.
Was this answer helpful?
“My Notifications” service keeps you up-to-date on your upcoming flight by providing automated flight Push notifications through the Aegean App, SMS or email!
Just check-in through the Aegean App and start receiving Push notifications or provide your up-to-date mobile phone number or email address during the check-in procedure.
Was this answer helpful?
Denied Boarding, Flight Cancellation and Delay: Notification of Passengers’ Right to Compensation and Assistance under EC Regulation No 261/ 2004
Aegean Airlines makes every effort to operate without disruption to its published schedule of flights. If a flight operated by Aegean Airlines is delayed, cancelled or you are denied boarding, you may be entitled to compensation and assistance under EC Regulation No. 261/ 2004 (“Regulation 261”).
Eligibility
Regulation 261 is applicable to passengers who:
Depart from an airport located in the territory of an EU Member State or depart from a third country to an airport situated in an EU Member State, unless the passengers received benefits or compensation and were given assistance in the third country;
Have a confirmed reservation, i.e. a valid ticket (including an e-ticket) or other proof, which indicates that the reservation has been accepted and registered by Aegean Airlines or its authorized agent or have been transferred by an air carrier or tour operator from the flight for which they held a confirmed reservation to another flight;
Except in the case of cancellation, presented themselves for check-in at least 30 minutes prior to the scheduled time of departure;
are not traveling free of charge or at a reduced fare, not available (directly or indirectly) to the public;
Have tickets issued under a frequent flyer program or other commercial program by Aegean Airlines or a tour operator.
Denied Boarding
When Aegean Airlines reasonably expects to deny boarding on a flight, it shall first call for volunteers to surrender their reservations in exchange for benefits under conditions to be agreed between the passenger concerned and Aegean Airlines. Volunteers shall be assisted (see Reimbursement or Re-routing below), such assistance being additional to these benefits.
If an insufficient number of volunteers come forward to allow the remaining passengers with reservations to board the flight, Aegean Airlines may then deny boarding to passengers against their will.
Under Regulation 261, “denied boarding” means a refusal to carry passengers on a flight, although they have presented themselves for boarding, under the conditions laid down (see Eligibility above), except where there are reasonable grounds to deny them boarding, such as reasons of health, safety, security or inadequate travel documentation.
If boarding is denied to passengers against their will, Aegean Airlines shall immediately compensate them (see Compensation below) and assist them (see Reimbursement or Re-routing and Right to Care below).
Cancellation
Where a flight operated by Aegean Airlines is cancelled, the passengers concerned shall:
Be offered assistance (see Reimbursement or Re-routing and Right to Care);
Have the right to compensation (see Compensation below), except where the flight is cancelled: at least two weeks before the scheduled time of departure; or
between two weeks and seven days before the scheduled time of departure and are offered re-routing, allowing them to depart no more than two hours before the schedule time of departure and to reach their final destination less than four hours after the scheduled time of arrival; or
less than seven days before the scheduled time of departure and are offered re-routing allowing them to depart no more than one hour before the scheduled time of departure and to reach theirfinal destination less than two hours after the scheduled time of arrival.
When passengers are informed of the cancellation, Aegean Airlines will give an explanation concerning possible alternative transport.
Delay
When Aegean Airlines reasonably expects a flight to be delayed beyond its scheduled time of departure:
for two hours or more in the case of flights of 1500 kilometers or less; or
for three hours or more in the case of all intra-Community flights of more than 1500 kilometers and of all other flights between 1500 and 3500 kilometers; or
for four hours or more in the case of all flights not falling under (a) or (b),
The passengers shall be offered assistance in accordance with paragraphs “Right to Care” and “Reimbursement or Re-routing”. In addition, Passengers may be entitled to financial compensation as per paragraph “Compensation”, if the flight is delayed for more than 3 hours.
Right to Care
Where a flight is:
Cancelled;
Boarding is denied against a passenger’s will; or
Delayed as per the paragraph “Delay”
Passengers shall be offered, free of charge:
Meals and refreshments in a reasonable relation to the waiting time;
Hotel accommodation (where a stay of one or more nights becomes necessary or where a stay additional to that intended by the passenger becomesnecessary);*
Transport between the airport and the place of accommodation (hotel or other)*;
Two telephone calls, telex or fax messages, or e-mails.
In cases of delay and cancellation (in the event of re-routing), hotel accommodation and transport is only applicable when the reasonably expected time of departure of the new flight is at least the day after the departure as planned for the delayed or cancelled flight.
Compensation
Aegean Airlines is not required to provide compensation if it can prove that the delay, the cancellation or the denied boarding is caused by extraordinary circumstances, which could not have been avoided even if all reasonable measures had been taken.
Such circumstances may, in particular, occur in cases of air traffic management decisions, political instability, meteorological conditions incompatible with the operation of the flight concerned, security risks, unexpected flight safety shortcomings which are beyond the control of Aegean Airlines, strikes or other collective disputes outside Aegean Airlines that affect the operation of an operating carrier.
Where applicable, passengers shall receive compensation amounting to:
€250 for flights of 1500 km or less;
€400 for flights within the EU of more than 1500 km and for all other flights between 1500 km and 3500 km;
€600 for all flights not falling under either of these categories;
The compensation shall be paid in cash, by electronic bank transfer, bank orders or bank cheques or, with the signed agreement of the passenger, in travel vouchers and/ or other services.
Aegean Airlines may reduce by 50% the amount of compensation that it is required to pay to the passengers concerned, when passengers are offered re-routing to their final destination on an alternative flight and the arrivaltime of which does not exceed the scheduled arrivaltime ofthe flight originally booked by:
Two hours for flights of 1500 km or less;
Three hours for all flights within the EU of more than 1500 km and for all other flights between 1500km and 3500 km; or
Four hoursfor all other flights not falling under either of these categories.
Reimbursement or Re-routing
Where applicable, passengers shall be offered the choice between:
Reimbursement within 7 days of the full cost of the ticket at the price at which it was bought for the part or parts of the journey not made and for the part or parts of the journey already made if the flight is no longer serving any purpose in relation to the passenger’s original travel plan, together with, when relevant, a return flight to the first point of departure, at the earliest opportunity; or
Re-routing, under comparable transport conditions, to their final destination either at the earliest opportunity or at a later date at the passenger's convenience, subject to availability ofseats.
Where a flight operated by Aegean Airlines is delayed for at least 5 hours beyond its scheduled time of departure, passengers shall be offered reimbursement (as stated above).
Persons with Reduced Mobility or Special Needs
Where applicable, Aegean Airlines shall give priority to the needs of persons with reduced mobility and any persons or certified dogs accompanying them, as well as unaccompanied children. In cases of denied boarding, cancellation and delays of any length, persons with reduced mobility and any persons accompanying them, as well as unaccompanied children, shall have the right to care (see Right to Care above) as soon as possible.
Downgrading
If Aegean Airlines places a passenger in a class lower than that for which the ticket was purchased, Aegean it shall within 7 days reimburse the following percentages of the price of the ticket:
30% for all flights of 1500 km or less;
50% for all flights within the EU of more than 1500 km, except flights between the EU Territory of the Member States and the French overseas departments, and for all other flights between 1500 and 3500 km; or
75% for all flights not falling under either of these categories.
Making a Claim
This notice sets out the applicable rules for compensation and assistance under Regulation 261: it does not create any new rights. Regulation 261 is without prejudice to a passenger’s right to further compensation. If you are in any doubt as to your rights, you should take independent professional legal advice.
If you wish to make a claim, please contact Aegean Airlines Customer Relations:
Via Aegean official website: www.aegeanair.com → Help & Contact → Email
NATIONAL ENFORCEMENT BODIES
If a passenger has a complaint about a flight operated by Aegean Airlines, that passenger may complain to the Civil Aviation Authority or any other competent body designated by a Member State, about an alleged infringement of Regulation 261 at any airport on the territory of a Member State or concerning any flight from a third country to an airport in that territory.
The body responsible for the enforcement of Regulation 261 in respect of flights from an airport in Greece and flights from a third country to an airport in Greece is the Hellenic Civil Aviation Authority, whose contact details are below:
Hellenic Civil Aviation Authority
Air Transport and International Affairs Division
Postal address: P. O. Box 70360, 166 10
Glyfada, Attica, GREECE
TELEPHONE: 210 8916000
E-MAIL: ypa@hcaa.gr, protocol@hcaa.gr
FAX: 210 8947101
SITE: http://www.ypa.gr
EU and other Countries: https://transport.ec.europa.eu/transport-themes/passenger-rights/national-enforcement-bodies-neb_en
Republic of North Macedonia
Civil Aviation Agency
Dame Gruev 1
1000 Skopje
Republic of North Macedonia
E-mail:passengerrights@caa.gov.mk
Was this answer helpful?
We always do our best so that our flights depart on time as scheduled. However, flight delays and cancellations may occur.
In these cases, our Company follows and implements the European Regulation (EC) No.261/ 2004 concerning Passengers' Rights.
Was this answer helpful?
Passenger Rights Israel Main content Notice of your rights in the event of denied boarding, flight delay or flight cancellation
This notice contains important information about your rights under Israel’s Aviation Services Law (Compensation and Assistance for Flight Cancellations and Changes in Conditions), 5772-2012 (the "ASL"). The rights referred to in this document apply in the following circumstances:
You have a confirmed reservation on a flight operated by the Airline purchased at a fare available directly or indirectly to the general public; and
(except in the case where your flight has been cancelled) you have presented yourself for check-in before the Check-In Deadline as specified by us in our General Terms & Conditions of Travel or related regulations; and
You are traveling on a flight departing from an airport in Israel or a flight arriving at an airport in Israel (unless it is evident that you received benefits or compensation and were given assistance in such other country and that those benefits, compensation and assistance directly correspond to your entitlement under ASL); and
You have not been denied boarding by reason of a matter set out in our General Terms & Conditions of Travel or related regulations; and
You have been denied boarding involuntarily or your flight is delayed by more than two hours beyond its scheduled departure time or cancelled.
DENIED BOARDING
The Airline, as a policy, does not overbook its flights. However, in the unlikely event that a seat is not available for a passenger with a confirmed reservation, we will seek volunteers to surrender their seats in exchange for benefits that we and the volunteer may agree upon before involuntarily denying boarding to other passengers. If there are insufficient volunteers and we deny you boarding involuntarily, you are entitled to the relevant rights set out in this chapter (same as in the event of flight cancelation), unless your boarding has been denied in circumstances where there are reasonable grounds to deny boarding such as reasons of health, safety, security or inadequate travel documentation.
FLIGHT DELAY BETWEEN 2 AND 8 HOURS
If we reasonably expect your flight to be delayed for two hours or more, but less than 8 hours, beyond its scheduled time of departure, you are entitled to the relevant rights set out in paragraph 3 of this document.
FLIGHT CANCELLATION AND DELAYS BY MORE THAN 8 HOURS
If your flight is cancelled, was brought forward, or delayed by more than 8 hours, you are entitled to the rights set out below (see following sections 1.; 2.; and 3.). As regards your right to compensation, please note that the Airline is entitled to refuse compensation when (the "Exemptions"):
You are informed of the cancellation at least two weeks before the scheduled time of departure; or
You are informed of the cancellation between two weeks and seven days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than two hours before the scheduled time of departure and reach your final destination less than four hours after the scheduled time of arrival; or
You are informed of the cancellation less than seven days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than one hour before the scheduled time of departure and to reach your final destination less than two hours after the scheduled time of arrival; or
The cancellation is due to extraordinary circumstances which were not under the Airline's control even if the Airline had done whatever was under its control; the flight was cancelled due to strike or a protected work-by-rule strike; the flight has been cancelled in order to prevent the desecration of the Sabbath or a Jewish holiday.
The aforementioned provisions do not apply if you refuse to fly on the alternative flight because the alternative flight was not offered to your travel companion(s) or for reasons of security, religion or medical limitations.
- RIGHT TO COMPENSATION
If you are involuntarily denied boarding or your flight is cancelled or delayed by eight or more hours with respect to the scheduled departure time, you are entitled to receive, subject to the Exemptions provided hereinabove, the following amount from us:
A. NIS 1,390, in respect of all flights of 2,000 km or less; or
B. NIS 2,220 in respect of all flights between 2,000 km and 4,500 km; or
C. NIS 3,340 in respect of all flights over 4,500 km
The foregoing compensation will be reduced by 50% provided that the delay in the landing time at the final destination compared with the original landing time does not exceed the scheduled arrival time of the flight originally booked by 4 hours (flights falling under A), 5 hours (flights falling under B) or 6 hours (flights falling under C). Compensation, if due, will be made within 45 days of receipt of a written request to Customer Relations. Compensation will be made by bank transfer or check, or by other means as agreed to in writing by the passenger.
- RIGHT TO REIMBURSEMENT OR RE-ROUTING
If you were denied boarding or your flight is cancelled or delayed at least 8 hours, you may choose between:
a) Reimbursement in the amount paid for the flight ticket, including fees, levies, taxes and other obligatory payments within 21 days of receipt of written application Replacement flight ticket to your final destination; or
b) re-routing, under comparable transport conditions, to your final destination at the earliest opportunity; or
c) re-routing, under comparable transport conditions, to your final destination at a later date at your convenience, subject to availability of seats.
If your flight is delayed by at least five hours and you elect not to travel, you are entitled to receive reimbursement as set out in point (a) above, together with, when relevant, a return flight to the first point of departure, at the earliest opportunity.
If you do not wish to continue with your initial travel plans when there is a delay of at least 5 hours, you may choose reimbursement or rerouting. However, if the flight's delay is due to a protected strike, you will only be entitled to reimbursement; and a) and b) above. Where it is not feasible for the Airline to arrange the care set out above, it will reimburse you for your reasonable receipted expenses upon application to Customer Relations.
Reimbursement in the amount paid for the Flight Ticket, including fees, levies, taxes and other obligatory payments within 21 days of receipt of written application.
- RIGHT TO CARE
The assistance as described in this section is provided in the event that a flight time of departure is delayed by at least two hours from the scheduled departure.
If the Airline expects a flight to be delayed by at least 2 hours you will be offered free of charge:
a) meals and refreshment vouchers in reasonable relation to the waiting time, as long as it will not further delay the departure of the
aircraft;
b) two telephone calls, telex or fax messages or e-mails;
If the Airline expects a flight to be delayed by 5 hours and less than 8 hours, you will also be offered free of charge, if applicable:
c) hotel accommodation in cases where a stay of one or more nights becomes necessary, or where a stay additional to that intended by you becomes necessary;
d) transport between the airport and place of accommodation (hotel or other).
- CHANGES TO THE TERMS
If you are placed in a higher class of service than that stipulated on the Flight Ticket, you will not be subject to any extra charges nor are you entitled to any monetary compensation. If you are involuntarily placed in a lower class of service than that stipulated on the Flight Ticket, you will receive reimbursement of 100% of the price of the ticket for all flight segments longer than 4500 km. For flight segments less than 4500 km, the Airline will pay an amount equal to the flight fare paid, multiplied by the ratio between the affected flight distance and the total flight distance.
This Notice is required by Israel’s Aviation Services Law (Compensation and Assistance for Flight Cancellations and Changes in Conditions), 5772-2012; Any legal claim or action taken in the event of a dispute should be based solely on the legal text of the Law.
Was this answer helpful?
“My Notifications” service keeps you up-to-date on your upcoming flight by providing automated flight Push notifications through the Aegean App, SMS or email!
Just check-in through the Aegean App and start receiving Push notifications or provide your up-to-date mobile phone number or email address during the check-in procedure.
Was this answer helpful?
In the context of our Corporate policy, in the event of a flight delay caused other than external circumstances which our Company could not have prevented, e.g. adverse weather conditions, strikes, airport restrictions, etc., we offer our customers a Free Ticket. Infants affected by either flight delay or overbooking are entitled to a letter for Free ticket.
This ticket shall be offered to you by our Colleagues prior to your departure at the airport if your flight is delayed more than one (1) hour for domestic flights and to/from Cyprus and more than two (2) hours for international flights.
Respective ticket may be used on a route (domestic/ international) and Class of Service (business/ economy) as the originally booked ticket. It is valid for traveling within one year from the date of the flight affected, with the exception of the period from 20th December to 10th January, the week of Orthodox and Catholic Easter as well as the weeks that follow and during July and August.
This letter is personal, not transferable and is valid for AEGEAN or Olympic Air operating flights only ("Code Share" flights are not included), for point to point travel, with confirmed seat upon availability.
Kindly note that reservation and issuing can only be made by any AEGEAN contracted Airport Ticketing Office (Stations of Public Services Obligation - PSO - routes are not included), or through our call center at (+30) 210 6261000, within reasonable time before the desired date of travel.
* Airport taxes and service charge are not included.
* Changes, rebookings and ticket reissue are not permitted.
Was this answer helpful?
Customer Relations operates from Monday to Friday 09:00 - 21:00 and 09:00 - 17:00 Saturday & Sunday (Local time).
You may contact us here. As soon as you send us your query, you will receive via email a Unique Identifier Number, for example 220214-000135. Our aim is to address all incoming queries, the latest, within 10 working days. Please note that processing times vary as a result of research or internal investigation.
For urgent matters please contact our call center at (+30) 210 6261000, which operates on a 24hour daily basis.
Was this answer helpful?
“My Notifications” service keeps you up-to-date on your upcoming flight by providing automated flight notifications, thus, saving you valuable time and enhancing your travel experience.
Once you check-in for your scheduled flight, you will be automatically notified when one of the following updates occurs:
the gate number is assigned to your flight
the gate number of your flight changes and a new gate is assigned
the departure gate of your flight opens
the baggage belt to go in order to collect your checked baggage
flight delay *
your checked baggage is not delivered at your destination's airport
*Delayed Departure notifications will be delivered even If you have not checked-in for your flight.
Explore more here!
Was this answer helpful?
All the latest announcements are published onto AEGEAN's official website under the section "News". You can also find updated information at Social Media (Facebook, X and Instagram).
Was this answer helpful?
Denied Boarding, Flight Cancellation and Delay: Notification of Passengers’ Right to Compensation and Assistance under EC Regulation No 261/ 2004
Aegean Airlines makes every effort to operate without disruption to its published schedule of flights. If a flight operated by Aegean Airlines is delayed, cancelled or you are denied boarding, you may be entitled to compensation and assistance under EC Regulation No. 261/ 2004 (“Regulation 261”).
Eligibility
Regulation 261 is applicable to passengers who:
Depart from an airport located in the territory of an EU Member State or depart from a third country to an airport situated in an EU Member State, unless the passengers received benefits or compensation and were given assistance in the third country;
Have a confirmed reservation, i.e. a valid ticket (including an e-ticket) or other proof, which indicates that the reservation has been accepted and registered by Aegean Airlines or its authorized agent or have been transferred by an air carrier or tour operator from the flight for which they held a confirmed reservation to another flight;
Except in the case of cancellation, presented themselves for check-in at least 30 minutes prior to the scheduled time of departure;
are not traveling free of charge or at a reduced fare, not available (directly or indirectly) to the public;
Have tickets issued under a frequent flyer program or other commercial program by Aegean Airlines or a tour operator.
Denied Boarding
When Aegean Airlines reasonably expects to deny boarding on a flight, it shall first call for volunteers to surrender their reservations in exchange for benefits under conditions to be agreed between the passenger concerned and Aegean Airlines. Volunteers shall be assisted (see Reimbursement or Re-routing below), such assistance being additional to these benefits.
If an insufficient number of volunteers come forward to allow the remaining passengers with reservations to board the flight, Aegean Airlines may then deny boarding to passengers against their will.
Under Regulation 261, “denied boarding” means a refusal to carry passengers on a flight, although they have presented themselves for boarding, under the conditions laid down (see Eligibility above), except where there are reasonable grounds to deny them boarding, such as reasons of health, safety, security or inadequate travel documentation.
If boarding is denied to passengers against their will, Aegean Airlines shall immediately compensate them (see Compensation below) and assist them (see Reimbursement or Re-routing and Right to Care below).
Cancellation
Where a flight operated by Aegean Airlines is cancelled, the passengers concerned shall:
Be offered assistance (see Reimbursement or Re-routing and Right to Care);
Have the right to compensation (see Compensation below), except where the flight is cancelled: at least two weeks before the scheduled time of departure; or
between two weeks and seven days before the scheduled time of departure and are offered re-routing, allowing them to depart no more than two hours before the schedule time of departure and to reach their final destination less than four hours after the scheduled time of arrival; or
less than seven days before the scheduled time of departure and are offered re-routing allowing them to depart no more than one hour before the scheduled time of departure and to reach theirfinal destination less than two hours after the scheduled time of arrival.
When passengers are informed of the cancellation, Aegean Airlines will give an explanation concerning possible alternative transport.
Delay
When Aegean Airlines reasonably expects a flight to be delayed beyond its scheduled time of departure:
for two hours or more in the case of flights of 1500 kilometers or less; or
for three hours or more in the case of all intra-Community flights of more than 1500 kilometers and of all other flights between 1500 and 3500 kilometers; or
for four hours or more in the case of all flights not falling under (a) or (b),
The passengers shall be offered assistance in accordance with paragraphs “Right to Care” and “Reimbursement or Re-routing”. In addition, Passengers may be entitled to financial compensation as per paragraph “Compensation”, if the flight is delayed for more than 3 hours.
Right to Care
Where a flight is:
Cancelled;
Boarding is denied against a passenger’s will; or
Delayed as per the paragraph “Delay”
Passengers shall be offered, free of charge:
Meals and refreshments in a reasonable relation to the waiting time;
Hotel accommodation (where a stay of one or more nights becomes necessary or where a stay additional to that intended by the passenger becomesnecessary);*
Transport between the airport and the place of accommodation (hotel or other)*;
Two telephone calls, telex or fax messages, or e-mails.
In cases of delay and cancellation (in the event of re-routing), hotel accommodation and transport is only applicable when the reasonably expected time of departure of the new flight is at least the day after the departure as planned for the delayed or cancelled flight.
Compensation
Aegean Airlines is not required to provide compensation if it can prove that the delay, the cancellation or the denied boarding is caused by extraordinary circumstances, which could not have been avoided even if all reasonable measures had been taken.
Such circumstances may, in particular, occur in cases of air traffic management decisions, political instability, meteorological conditions incompatible with the operation of the flight concerned, security risks, unexpected flight safety shortcomings which are beyond the control of Aegean Airlines, strikes or other collective disputes outside Aegean Airlines that affect the operation of an operating carrier.
Where applicable, passengers shall receive compensation amounting to:
€250 for flights of 1500 km or less;
€400 for flights within the EU of more than 1500 km and for all other flights between 1500 km and 3500 km;
€600 for all flights not falling under either of these categories;
The compensation shall be paid in cash, by electronic bank transfer, bank orders or bank cheques or, with the signed agreement of the passenger, in travel vouchers and/ or other services.
Aegean Airlines may reduce by 50% the amount of compensation that it is required to pay to the passengers concerned, when passengers are offered re-routing to their final destination on an alternative flight and the arrivaltime of which does not exceed the scheduled arrivaltime ofthe flight originally booked by:
Two hours for flights of 1500 km or less;
Three hours for all flights within the EU of more than 1500 km and for all other flights between 1500km and 3500 km; or
Four hoursfor all other flights not falling under either of these categories.
Reimbursement or Re-routing
Where applicable, passengers shall be offered the choice between:
Reimbursement within 7 days of the full cost of the ticket at the price at which it was bought for the part or parts of the journey not made and for the part or parts of the journey already made if the flight is no longer serving any purpose in relation to the passenger’s original travel plan, together with, when relevant, a return flight to the first point of departure, at the earliest opportunity; or
Re-routing, under comparable transport conditions, to their final destination either at the earliest opportunity or at a later date at the passenger's convenience, subject to availability ofseats.
Where a flight operated by Aegean Airlines is delayed for at least 5 hours beyond its scheduled time of departure, passengers shall be offered reimbursement (as stated above).
Persons with Reduced Mobility or Special Needs
Where applicable, Aegean Airlines shall give priority to the needs of persons with reduced mobility and any persons or certified dogs accompanying them, as well as unaccompanied children. In cases of denied boarding, cancellation and delays of any length, persons with reduced mobility and any persons accompanying them, as well as unaccompanied children, shall have the right to care (see Right to Care above) as soon as possible.
Downgrading
If Aegean Airlines places a passenger in a class lower than that for which the ticket was purchased, Aegean it shall within 7 days reimburse the following percentages of the price of the ticket:
30% for all flights of 1500 km or less;
50% for all flights within the EU of more than 1500 km, except flights between the EU Territory of the Member States and the French overseas departments, and for all other flights between 1500 and 3500 km; or
75% for all flights not falling under either of these categories.
Making a Claim
This notice sets out the applicable rules for compensation and assistance under Regulation 261: it does not create any new rights. Regulation 261 is without prejudice to a passenger’s right to further compensation. If you are in any doubt as to your rights, you should take independent professional legal advice.
If you wish to make a claim, please contact Aegean Airlines Customer Relations:
Via Aegean official website: www.aegeanair.com → Help & Contact → Email
NATIONAL ENFORCEMENT BODIES
If a passenger has a complaint about a flight operated by Aegean Airlines, that passenger may complain to the Civil Aviation Authority or any other competent body designated by a Member State, about an alleged infringement of Regulation 261 at any airport on the territory of a Member State or concerning any flight from a third country to an airport in that territory.
The body responsible for the enforcement of Regulation 261 in respect of flights from an airport in Greece and flights from a third country to an airport in Greece is the Hellenic Civil Aviation Authority, whose contact details are below:
Hellenic Civil Aviation Authority
Air Transport and International Affairs Division
Postal address: P. O. Box 70360, 166 10
Glyfada, Attica, GREECE
TELEPHONE: 210 8916000
E-MAIL: ypa@hcaa.gr, protocol@hcaa.gr
FAX: 210 8947101
SITE: http://www.ypa.gr
EU and other Countries: https://transport.ec.europa.eu/transport-themes/passenger-rights/national-enforcement-bodies-neb_en
Republic of North Macedonia
Civil Aviation Agency
Dame Gruev 1
1000 Skopje
Republic of North Macedonia
E-mail:passengerrights@caa.gov.mk
Was this answer helpful?
Passenger Rights Israel Main content Notice of your rights in the event of denied boarding, flight delay or flight cancellation
This notice contains important information about your rights under Israel’s Aviation Services Law (Compensation and Assistance for Flight Cancellations and Changes in Conditions), 5772-2012 (the "ASL"). The rights referred to in this document apply in the following circumstances:
You have a confirmed reservation on a flight operated by the Airline purchased at a fare available directly or indirectly to the general public; and
(except in the case where your flight has been cancelled) you have presented yourself for check-in before the Check-In Deadline as specified by us in our General Terms & Conditions of Travel or related regulations; and
You are traveling on a flight departing from an airport in Israel or a flight arriving at an airport in Israel (unless it is evident that you received benefits or compensation and were given assistance in such other country and that those benefits, compensation and assistance directly correspond to your entitlement under ASL); and
You have not been denied boarding by reason of a matter set out in our General Terms & Conditions of Travel or related regulations; and
You have been denied boarding involuntarily or your flight is delayed by more than two hours beyond its scheduled departure time or cancelled.
DENIED BOARDING
The Airline, as a policy, does not overbook its flights. However, in the unlikely event that a seat is not available for a passenger with a confirmed reservation, we will seek volunteers to surrender their seats in exchange for benefits that we and the volunteer may agree upon before involuntarily denying boarding to other passengers. If there are insufficient volunteers and we deny you boarding involuntarily, you are entitled to the relevant rights set out in this chapter (same as in the event of flight cancelation), unless your boarding has been denied in circumstances where there are reasonable grounds to deny boarding such as reasons of health, safety, security or inadequate travel documentation.
FLIGHT DELAY BETWEEN 2 AND 8 HOURS
If we reasonably expect your flight to be delayed for two hours or more, but less than 8 hours, beyond its scheduled time of departure, you are entitled to the relevant rights set out in paragraph 3 of this document.
FLIGHT CANCELLATION AND DELAYS BY MORE THAN 8 HOURS
If your flight is cancelled, was brought forward, or delayed by more than 8 hours, you are entitled to the rights set out below (see following sections 1.; 2.; and 3.). As regards your right to compensation, please note that the Airline is entitled to refuse compensation when (the "Exemptions"):
You are informed of the cancellation at least two weeks before the scheduled time of departure; or
You are informed of the cancellation between two weeks and seven days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than two hours before the scheduled time of departure and reach your final destination less than four hours after the scheduled time of arrival; or
You are informed of the cancellation less than seven days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than one hour before the scheduled time of departure and to reach your final destination less than two hours after the scheduled time of arrival; or
The cancellation is due to extraordinary circumstances which were not under the Airline's control even if the Airline had done whatever was under its control; the flight was cancelled due to strike or a protected work-by-rule strike; the flight has been cancelled in order to prevent the desecration of the Sabbath or a Jewish holiday.
The aforementioned provisions do not apply if you refuse to fly on the alternative flight because the alternative flight was not offered to your travel companion(s) or for reasons of security, religion or medical limitations.
- RIGHT TO COMPENSATION
If you are involuntarily denied boarding or your flight is cancelled or delayed by eight or more hours with respect to the scheduled departure time, you are entitled to receive, subject to the Exemptions provided hereinabove, the following amount from us:
A. NIS 1,390, in respect of all flights of 2,000 km or less; or
B. NIS 2,220 in respect of all flights between 2,000 km and 4,500 km; or
C. NIS 3,340 in respect of all flights over 4,500 km
The foregoing compensation will be reduced by 50% provided that the delay in the landing time at the final destination compared with the original landing time does not exceed the scheduled arrival time of the flight originally booked by 4 hours (flights falling under A), 5 hours (flights falling under B) or 6 hours (flights falling under C). Compensation, if due, will be made within 45 days of receipt of a written request to Customer Relations. Compensation will be made by bank transfer or check, or by other means as agreed to in writing by the passenger.
- RIGHT TO REIMBURSEMENT OR RE-ROUTING
If you were denied boarding or your flight is cancelled or delayed at least 8 hours, you may choose between:
a) Reimbursement in the amount paid for the flight ticket, including fees, levies, taxes and other obligatory payments within 21 days of receipt of written application Replacement flight ticket to your final destination; or
b) re-routing, under comparable transport conditions, to your final destination at the earliest opportunity; or
c) re-routing, under comparable transport conditions, to your final destination at a later date at your convenience, subject to availability of seats.
If your flight is delayed by at least five hours and you elect not to travel, you are entitled to receive reimbursement as set out in point (a) above, together with, when relevant, a return flight to the first point of departure, at the earliest opportunity.
If you do not wish to continue with your initial travel plans when there is a delay of at least 5 hours, you may choose reimbursement or rerouting. However, if the flight's delay is due to a protected strike, you will only be entitled to reimbursement; and a) and b) above. Where it is not feasible for the Airline to arrange the care set out above, it will reimburse you for your reasonable receipted expenses upon application to Customer Relations.
Reimbursement in the amount paid for the Flight Ticket, including fees, levies, taxes and other obligatory payments within 21 days of receipt of written application.
- RIGHT TO CARE
The assistance as described in this section is provided in the event that a flight time of departure is delayed by at least two hours from the scheduled departure.
If the Airline expects a flight to be delayed by at least 2 hours you will be offered free of charge:
a) meals and refreshment vouchers in reasonable relation to the waiting time, as long as it will not further delay the departure of the
aircraft;
b) two telephone calls, telex or fax messages or e-mails;
If the Airline expects a flight to be delayed by 5 hours and less than 8 hours, you will also be offered free of charge, if applicable:
c) hotel accommodation in cases where a stay of one or more nights becomes necessary, or where a stay additional to that intended by you becomes necessary;
d) transport between the airport and place of accommodation (hotel or other).
- CHANGES TO THE TERMS
If you are placed in a higher class of service than that stipulated on the Flight Ticket, you will not be subject to any extra charges nor are you entitled to any monetary compensation. If you are involuntarily placed in a lower class of service than that stipulated on the Flight Ticket, you will receive reimbursement of 100% of the price of the ticket for all flight segments longer than 4500 km. For flight segments less than 4500 km, the Airline will pay an amount equal to the flight fare paid, multiplied by the ratio between the affected flight distance and the total flight distance.
This Notice is required by Israel’s Aviation Services Law (Compensation and Assistance for Flight Cancellations and Changes in Conditions), 5772-2012; Any legal claim or action taken in the event of a dispute should be based solely on the legal text of the Law.
Was this answer helpful?
“My Notifications” service keeps you up-to-date on your upcoming flight by providing automated flight Push notifications through the Aegean App, SMS or email!
Just check-in through the Aegean App and start receiving Push notifications or provide your up-to-date mobile phone number or email address during the check-in procedure.
Was this answer helpful?
During flight
What to know about ...
Security Fast Track is a dedicated lane at the airport security control enabling you to reach your departure gate quickly.
You can purchase security Fast Track, directly from the following:
When making your online flight booking through all AEGEAN digital channels
Through "My Booking" section after ticket purchase, and up to one (1) hour before scheduled departure
Through our AEGEAN call center at (+30) 210 6261000. If you wish to pre-purchase security Fast Track through AEGEAN’s Call Centre after your ticket has been issued, a service fee of 8 EUR per passenger will apply. It is possible to make a purchase up to 2 hours before departure
View the airports with Fast Track security and the applicable charges.
Was this answer helpful?
You can book your parking online!
Once you complete your reservation, you will receive a confirmation email with a Booking Reference Number and a barcode that confirms all your details. You should print this email and bring it with you to the airport.
You can also view your parking reservation via “My Booking” section.
AIA Frequently Asked Questions
Was this answer helpful?
Yes you can, as long as the first flight is operated by AEGEAN. If you have booked connecting flights operated by other airlines (Star Alliance member airlines or code-share) with the same ticket, you can only web check-in to your next destination if the connecting flight is within 24 hours.
Read more about online check-in.
Was this answer helpful?
Security check is required when you travel:
from an extra Schengen area to an extra Schengen area
from an intra Schengen area to an extra Schengen area and vice versa
INTRA SCHENGEN DESTINATIONS: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Liechtenstein
Find out more about connecting passengers at Athens International Airport
Was this answer helpful?
You do not have to re check it in, as long as you hold a single ticket (one ticket number for all your flights) and a customs clearance is not required. In case a customs clearance is required, even though your baggage may be through-labeled, you have to collect it and re check it in.
Was this answer helpful?
A "Connection Ambassador" is the AEGEAN representative who will provide you guidance on how to board onto your connecting flight upon your arrival in Athens International Airport. Our representative will give you all the necessary informtion regarding the formalities such as Immigration, offer you updated gate information and help you reach the gate faster.
You will easily identify him by his blue high visibility vest with the related sign "Connection Ambassador".
Was this answer helpful?
The minimum connecting time, between the landing of one flight and the take off of the next one, is necessary as it ensures that you and your baggage will catch your connecting flight on time. It varies from airport to airport and depends on the Departure Gate and the operating Airline Carrier. When you buy your ticket, the booking system will automatically offer you flight combinations with sufficient minimum connecting time at the stopover.
Was this answer helpful?
“My Notifications” service keeps you up-to-date on your upcoming flight by providing automated flight notifications, thus, saving you valuable time and enhancing your travel experience.
Once you check-in for your scheduled flight, you will be automatically notified when one of the following updates occurs:
the gate number is assigned to your flight
the gate number of your flight changes and a new gate is assigned
the departure gate of your flight opens
the baggage belt to go in order to collect your checked baggage
flight delay *
your checked baggage is not delivered at your destination's airport
*Delayed Departure notifications will be delivered even If you have not checked-in for your flight.
Explore more here!
Was this answer helpful?
Yes! All AEGEAN's Business Lounges (Athens, Thessaloniki and Larnaka) offer wi-fi.
Discover more here!
Was this answer helpful?
Here you will find the available Lounges! Just enter the city or the airport your departure is from, the airline carrier and the cabin class you are travelling.
Was this answer helpful?
All AEGEAN Business Lounges are non-smoking.
Was this answer helpful?
The staff of the AEGEAN Business Lounges (Athens, Thessaloniki and Larnaka) will welcome you to travel in the world of AEGEAN, paying particular attention to your requirements so as to leave the room relaxed and refreshed.
Was this answer helpful?
If your carry-on baggage is within the allowable limits but there is not sufficient space in the cabin, you will be asked to check it for free carriage in the hold. This procedure takes place at the time of boarding the aircraft. You will then be given a baggage claim receipt, you will not be charged and you can collect your bag at the baggage claim carousel at your destination airport. (for Economy - Light Fare Travelers)
Any item that exceeds the carry-on baggage size and weight limits, will be checked-in to your final destination and checked baggage charges will apply. In this case, you will be given a baggage claim receipt and you can collect your bag at the baggage claim carousel at your destination airport.
For both aforementioned cases, make sure to first remove any objects that are unsuitable for transport in the cargo hold (e.g. laptops, cameras, etc.) before checking-in the bag.
*Important Note: The following items should not be placed in checked baggage, but should always be carried with you: medicines, jewellery, cash, insurance policies, keys, sunglasses, eyeglasses, securities, contracts, official papers, deeds, samples and in general any valuables, fragile items and electronic devices (laptops, video cameras, chargers, etc.). AEGEAN assumes no liability for liquids , valuables or items whose loss may cause serious damage such as the list above.
Read more about Baggage Allowance
Was this answer helpful?
Baggage allowances, fees, and dimensions vary based on your flight, fare family (Light, Flex, Family, Comfort Flex & Business), and fare class (Economy or Business). The maximum weight for checked baggage is 32 kg—anything exceeding this must be sent via Cargo.
Find out about Baggage Allowance Policy
Was this answer helpful?
Click here to get it! The booking confirmation email will be sent to the email address declared during the booking process.
Was this answer helpful?
Your baggage file reference (also known as PIR: Property Irregularity Report) is a 10 digit alphanumeric code (e.g. ATHA312345) and refers to the late delivery or damage report of your baggage.
You will find it either at your mobile phone notifications* sent by AEGEAN (only for delayed/ lost baggage auto-created file references) or at the Form given to you by an AEGEAN agent with whom you reported your baggage delay or damage at the airport.
* We recommend that you update your reservation with your phone number or email in order to receive all of our notifications, even if the reservation has been made by a 3rd party.
Was this answer helpful?
“My Notifications” service keeps you up-to-date on your upcoming flight by providing automated flight notifications, thus, saving you valuable time and enhancing your travel experience.
Once you check-in for your scheduled flight, you will be automatically notified when one of the following updates occurs:
the gate number is assigned to your flight
the gate number of your flight changes and a new gate is assigned
the departure gate of your flight opens
the baggage belt to go in order to collect your checked baggage
flight delay *
your checked baggage is not delivered at your destination's airport
*Delayed Departure notifications will be delivered even If you have not checked-in for your flight.
Explore more here!
Was this answer helpful?
You can always check the status of your baggage tracing through this link, using your ID file (eg. ATHA312345).
Was this answer helpful?
Your baggage file reference (also known as PIR: Property Irregularity Report) is a 10 digit alphanumeric code (e.g. ATHA312345) and refers to the late delivery or damage report of your baggage.
You will find it either at your mobile phone notifications* sent by AEGEAN (only for delayed/ lost baggage auto-created file references) or at the Form given to you by an AEGEAN agent with whom you reported your baggage delay or damage at the airport.
* We recommend that you update your reservation with your phone number or email in order to receive all of our notifications, even if the reservation has been made by a 3rd party.
Was this answer helpful?
You may change your seat at any time. In case the new seat’s price is higher, the difference will be charged. Please note that charges already paid for seat reservations cannot be reimbursed if there are no equivalent seats available for reservation on the changed flight (i.e. same type and with the same characteristics).
You can change your existing seat reservation under "My Booking" section or via call center at (+30) 210 6261000.
Was this answer helpful?
In this case you may cancel your previous check-in and select a new seat that matches your criteria here.
If there is no equivalent seat available (same type and with the same characteristics) and you had paid additionally for this service at an AEGEAN point of sale, we are able to refund you the amount via the same payment method you used to pay for it, by submitting the "Online Refund Request Form" which also applies to cases of canceled flights here.
Your request should be submitted by using the seat's service document number (EMD), as it is displayed on your booking confirmation, by submitting it at the "Ticket Number" field of the "Online Refund Request Form":
In case you had paid additionally for this service to an non direct point of sale e.g. travel agency, then you must contact directly your travel agency.
Was this answer helpful?
Proceed with a request for Credit Voucher of equal value to the ticket purchased. An additional 10% is offered on the Credit Voucher value. You will receive it as soon as possible and you will be able to redeem your Credit Voucher on any future flight within the next 18 months. If you will not use it, you are eligible to request a monetary refund, either for the total or the remaining unused amount.
Proceed with rebooking your flight at no cost only through our call center at (+30) 210 6261000.
In case you do not want to proceed with a Credit Voucher or a rebooking, you may request for refund for your future cancelled flight through here.
Was this answer helpful?
The Call Center operates 24 hours a day, 7 days a week. The final cost depends on your telecommunications' provider pricing list.
Please find below all contact numbers per country:
Greece: 801 11 20000 national calls within Greece, (+30) 210 6261000 international calls and mobiles
Belgium: (+32) 275 34710
Canada: (+1) 833 673 6110
China: +86-20-83701079 / 83701083
Cyprus: (+357) 22 654100
France: (+33) 170 031323
Germany: (+49) 069 2380560
Italy: (+39) 069 7150532-33
Saudi Arabia: (+966) 800 844 1206
Spain: (+34) 900 802376
United Kingdom: 0871 200 0040, (+44) 208 7593800
USA: (+1) 833 732 8158
Australia: 1800412979
All other countries: (+30) 210 6261000
* If you are a Gold Miles+Bonus member, you may benefit from our dedicated call center phone number, which you will find at the section "My Miles+Bonus account" at the bottom of the page. If you have not already logged in, you can do it here.
Was this answer helpful?
AEGEAN | Book a ferry is an online booking platform for ferry tickets developed and operated by Ferryhopper in collaboration with AEGEAN. It offers AEGEAN passengers the option to continue their travel to the Greek islands that there is no airport connection.
Read more here!
Was this answer helpful?
The Airline's Travel Agency booking tool is an online booking engine and information platform for travel agencies, provided on behalf of the Airline for the purpose of selling the Airline flights, tickets and selected other products.
You can access the Booking Tool without being charged a transaction fee for its use. After completing the application form with the required new user data fields, you shall be given a Travel Agency Office ID, an Agent ID and a password. These details will allow the Travel Agency to access the Booking Tool.
Find out more at the section exclusively created for Travel Agencies.
Was this answer helpful?
Learjet 60 is our top perfomer of the Lear Line, flying direct to your destination at an unsurpassed 51.000 feet. Suitable for up to seven passengers, capable of covering distances up to 4.500 km, well above traffic, in stand-up cabin and full VIP comfort.
Technical specifications:
Cruise speed: 900 km/hr
Flight Altitude: 51.000 ft
Passengers: 7
Crew: Captain, co-pilot, flight attendants (optional)
Contact: tel.: 0030 210 35 50 589, fax: 0030 210 35 50 170
mobile: 0030 693 700 34 16, e-mail: privatejet@aegeanair.com
Was this answer helpful?
If you have forgotten a personal item on one of our flights, please complete the contact form, selecting the category “On Board” - “Forgotten personal items” and one of our representatives will contact you.
If the item you are looking for has been found, you will be able to collect it in person or you may authorize someone to pick it up for you. All found items are stored for a period of fifteen (15) days. After this period, the items will be recycled or donated.
Important Notes:
Any items forgotten on board are “unchecked” items and AEGEAN does not assume any liability and responsibility in case of loss.
For a) travel documents and b) items forgotten in the Terminal areas of Athens airport, please contact the Lost Property Office, operated by the Hellenic Police. It is located at the Arrivals Level, across Exit 3, and operates daily on a 24-hour basis. For all other airports, please contact the Police Authority at your arrival airport.
Was this answer helpful?
Take a look at all the meals and snacks that AEGEAN offers in Economy class.
Select AEGEAN's Business Class meal online and spice up your travel experience with Greek seasoning.
Was this answer helpful?
No, Shop in the clouds is not available on board, anymore.
Was this answer helpful?
Shop in the clouds will not be available for some time. We are working towards a new and improved version of it.
Was this answer helpful?
Browse through the latest edition of BLUE, your favorite inflight magazine! Select and download your copy here!
Was this answer helpful?
Smoking is not permitted on any flights. You can however reduce the feeling of nicotine withdrawal by using special patches or chewing special gum. The use of electronic cigarettes e-cigarettes) is not permitted.
Was this answer helpful?
Whether your AEGEAN flight is long or short there are a few helpful tips that will ensure an enjoyable and relaxed journey. These simple guidelines can help you reach your destination feeling stress-free, refreshed!
Was this answer helpful?
In the event that your clothes or personal item get stained/ damaged during the flight, due to an action of our personnel, then our cabin crew will provide you with the appropriate assistance along with the "Damage of Unchecked items in Flight" form for you to fill in.
The Form and a brief description of the event will be forwarded internally to AEGEAN and Olympic Air Customer Relations for further evaluation and handling.
Was this answer helpful?
Aegean WiFi onboard allows you to wirelessly connect to the Inflight Entertainment and Connectivity platform on-board your Aegean flight. Through the platform you can connect to the internet while you at the same time enjoy free access to a variety of entertainment content such as series, music, games etc and useful information for your flight and destination via your personal electronic device (e.g. laptop, tablet, smartphone).
Was this answer helpful?
Take your personal device which is in flight mode and activate Wi-Fi.
Connect to the "Aegean WiFi " Wi-Fi network.
If the Aegean WiFi onboard portal doesn't automatically appear on your screen please open your browser and enter aegeanwifi.com.
On the portal, click on "Connect to Internet" to open the Deutsche Telekom portal and get connected.
After you have logged in, your access details will be displayed on the confirmation page and sent to you via e-mail. You will need these details if you have to log in again or if you want to use the Internet on another device.
Was this answer helpful?
The aircraft is connected to a S-band satellite with a lower speed Internet access.
Was this answer helpful?
The bandwidth offered depends on the chosen internet bundle. The speed is up to 1,5 Mbps with the Text & Surf and up to 15 Mbps with the Stream package.
* The bandwith can be lower if the 4G LTE ground network is out of reach.
Was this answer helpful?
On Aegean the internet access is valid for the full duration of the flight. There are no limitations set on time or volume of data.
Was this answer helpful?
The system supports all major VPN applications. However, it also depends on the VPN configuration of your company. The system allows Internet connections to the TCP/ IP standard.
Was this answer helpful?
The Stream bundle is specifically designed to provide a great experience with your video streaming services such as, but not limited to, Netflix, Amazon Prime, YouTube, etc.
Was this answer helpful?
A GSM-like connection is currently being developed. Our passengers are, therefore, not able to use SMS and other data transfer methods with their mobile phones using their own mobile phone contract at the moment. For now, they can use messaging services via the Wi-Fi internet connection, such as iMessage and WhatsApp.
Was this answer helpful?
Internet phone calls are allowed on Aegean flights.
Was this answer helpful?
The Internet connection on-board is as secure as any other public hotspot. Nevertheless, we recommend that passengers use firewalls and anti-virus software to protect their personal data.
Was this answer helpful?
The password is confirmed in the email receipt sent to your email address after payment is processed, so you will be able to re-use the same password.
Was this answer helpful?
No, everybody has the option to purchase Internet access via credit card or Paypal.
Was this answer helpful?
If the Deutsche Telekom portal does not open, please manually enter the portal URL into your Internet browser: https://portal.inflight-wifi.com.
Was this answer helpful?
If the Aegean WiFi portal does not open automatically, please manually enter the portal URL into your Internet browser: aegeanwifi.com
Was this answer helpful?
The Internet connection can be interrupted by clicking on “Log out” or by simply entering “Log out” in the URL line.
Was this answer helpful?
Please go on to the Deutsche Telekom portal and log in again with the credentials that were provided to you on the payment success page (also sent by email).
Was this answer helpful?
No Value
Was this answer helpful?
No Value
Was this answer helpful?
You can easily track the status of your flight here!
Was this answer helpful?
Customer Relations operates from Monday to Friday 09:00 - 21:00 and 09:00 - 17:00 Saturday & Sunday (Local time).
You may contact us here. As soon as you send us your query, you will receive via email a Unique Identifier Number, for example 220214-000135. Our aim is to address all incoming queries, the latest, within 10 working days. Please note that processing times vary as a result of research or internal investigation.
For urgent matters please contact our call center at (+30) 210 6261000, which operates on a 24hour daily basis.
Was this answer helpful?
“My Notifications” service keeps you up-to-date on your upcoming flight by providing automated flight notifications, thus, saving you valuable time and enhancing your travel experience.
Once you check-in for your scheduled flight, you will be automatically notified when one of the following updates occurs:
the gate number is assigned to your flight
the gate number of your flight changes and a new gate is assigned
the departure gate of your flight opens
the baggage belt to go in order to collect your checked baggage
flight delay *
your checked baggage is not delivered at your destination's airport
*Delayed Departure notifications will be delivered even If you have not checked-in for your flight.
Explore more here!
Was this answer helpful?
After flight
We are very sorry if anything is missing from your baggage. Missing items from your baggage should be reported to the Airport Baggage Service Desk at the airport, immediately after your flight's arrival. You can also report any missing items from your baggage by filling out our Contact Form within 7 days of arrival.
However, kindly note that our liability is limited. If you have travel insurance, we recommend that you send your claim to your insurance company, along with the report that you received from AEGEAN.
Remember that the Carrier assumes no liability for the loss/ damage/ delay of valuables, liquids, perishable products, fragile items or items such as money, credit cards, cheques, jewellery, glasses, silverware, precious metals, legal/ negotiable papers, securities, pens or branded pens, photographic or electronic equipment, computers, laptop, tablet, cameras, cellular phones, business documents, samples and commercial goods, cash, keys, sunglasses, eyeglasses, paintings, antiques, artifacts, manuscripts, medicals and medicines, zamzam water, irreplaceable books or publications, identification documents and in general any valuables which are included in the passenger’s checked baggage, with or without the knowledge of the carrier involved.
Was this answer helpful?
Normal wear-and-tear increases over the useful life of any property.
AEGEAN and Olympic Air cannot be liable for normal damage to baggage resulting from regular use, such as scratches and light dents.
Likewise, they cannot be liable for:
Manufacturing defects
Unsuitable packing/Overpacking (incl. zippers broken caused by these)
Damages from negligent packing (e.g. spillage of bottled liquids)
Loss or damage to pockets, security straps and external or integral locks
Superficial damage to wheels, side handles, or the outside of baggage
Scratches, marks and dents (normal wear and tear)
Minor stains and scuffs
Name badge or various external items attached missing
Beading exposed
Integral locks broken
Find more information about damaged baggage.
Was this answer helpful?
If your baggage is damaged, you must visit the Baggage handling office immediately after collecting it at the destination airport prior to leaving the baggage claim area in order to proceed with the creation of a damage claim record and provide the following:
The damaged baggage
The baggage tag
Your ID card or Passport
Your boarding pass
AEGEAN and Olympic Air are not liable for the loss/damage/delay of valuables, liquids, fragile items or items such as money, credit cards, cheques, jewellery, glasses, silverware, precious metals, legal/negotiable papers, securities, pens or branded pens, photographic or electronic equipment, computers, laptop, cameras, cellular phones, business documents, samples and commercial goods, cash, keys, sunglasses, eyeglasses, paintings, antiques, artifacts, manuscripts, medicals and medicines, perishable products, zamzam water, irreplaceable books or publications, identification documents and in general any valuables which are included in the passenger’s checked baggage, with or without the knowledge of the carrier involved.
Read more about "Damaged Baggage and Items".
Was this answer helpful?
Your baggage file reference (also known as PIR: Property Irregularity Report) is a 10 digit alphanumeric code (e.g. ATHA312345) and refers to the late delivery or damage report of your baggage.
You will find it either at your mobile phone notifications* sent by AEGEAN (only for delayed/ lost baggage auto-created file references) or at the Form given to you by an AEGEAN agent with whom you reported your baggage delay or damage at the airport.
* We recommend that you update your reservation with your phone number or email in order to receive all of our notifications, even if the reservation has been made by a 3rd party.
Was this answer helpful?
Fill in this Contact Form and select the category Baggage - First need expenses.
Don't forget to include the following:
Expenses receipts of purchase
Your Baggage File Reference (e.g. ATHA312345)
Flight information and passengers' names
Bank details
We reimburse you if your baggage is delayed beyond 24 hours and you are not located at your permanent residence. The expenses include reasonable first needs expenses, based on receipts, such as toiletries, underwear and if necessary, a change of clothing.
The compensation’s amount is not predefined, but it is assessed based on the first needs expenses occurred for every day without your baggage.
Was this answer helpful?
You can always check the status of your baggage tracing through this link, using your ID file (eg. ATHA312345).
Was this answer helpful?
“My Notifications” service keeps you up-to-date on your upcoming flight by providing automated flight notifications, thus, saving you valuable time and enhancing your travel experience.
Once you check-in for your scheduled flight, you will be automatically notified when one of the following updates occurs:
the gate number is assigned to your flight
the gate number of your flight changes and a new gate is assigned
the departure gate of your flight opens
the baggage belt to go in order to collect your checked baggage
flight delay *
your checked baggage is not delivered at your destination's airport
*Delayed Departure notifications will be delivered even If you have not checked-in for your flight.
Explore more here!
Was this answer helpful?
Your baggage file reference (also known as PIR: Property Irregularity Report) is a 10 digit alphanumeric code (e.g. ATHA312345) and refers to the late delivery or damage report of your baggage.
You will find it either at your mobile phone notifications* sent by AEGEAN (only for delayed/ lost baggage auto-created file references) or at the Form given to you by an AEGEAN agent with whom you reported your baggage delay or damage at the airport.
* We recommend that you update your reservation with your phone number or email in order to receive all of our notifications, even if the reservation has been made by a 3rd party.
Was this answer helpful?
No Value
Was this answer helpful?
Points redemption for award tickets can be completed online after you login in your account.
In case you have any issue with your account, you can contact Business on Board at +30 210 6261210 every day 09:00 - 17:00.
Was this answer helpful?
Points redemption for discount coupons can be completed online after you login to your account.
In case you have any issue with your account, you can contact Business on Board at +30 210 6261210, from Monday to Friday between 09:00 - 17:00.
Was this answer helpful?
Business on Board is AEGEAN and Olympic Air's common corporate loyalty program, which turns your business travel budget into rewards by converting the euros your company spends for travel on AEGEAN and Olympic Air into Business Points. And if your employees are Miles+Bonus members, they’ll personally benefit too.
Register now!
Was this answer helpful?
Normally the miles are credited automatically within 60 hours from the flight activity for flights operated by AEGEAN and Olympic Air, while for flights operated by any Star Alliance member carrier the miles are credited within 7 working days.
In the event that earned miles do not appear in your Account, you may submit a missing miles claim. Login to your Miles+Bonus account and select "Claim miles" - "Claim missing miles”. Your request will be processed maximum within 14 working days.
A missing miles claim is feasible for flights that took place up to 12 months prior to your retro-claim request (exception: Air New Zealand, LOT Polish, South Africa Airways and TAP Portugal, for which retro-claim is viable for flights taken place up to 6 months prior to retro-claim request).
In order for your request to be successfully entered to the system, you need to fill in correctly the below mandatory fields of the requested form:
operating airline
flight number and date
route
ticket number
* Only one missing miles claim can be submitted for the same flight number, date and route.
Check your Miles+Bonus account one last time before requesting retroactive credit.
Was this answer helpful?
The miles are automatically credited to your Miles+Bonus account within the time period as defined by each partnership with the Miles+Bonus Program.
In case they have not been registered yet, you can send us your request for retroactive credit of miles here, attaching the relevant receipt (booking confirmation, contract, receipt, invoice, etc.).
Check your Miles+Bonus account one last time before requesting retroactive credit.
Was this answer helpful?
In the “Missing air miles tracker” of your Account, you can see the rejection code for your request along with a brief explanation of the reason for the rejection.
Select the rejection code corresponding to your request to see more information:
33 or 95 or 188:
If you have received one of the above error codes, please confirm the following:
a. That the flight details (flight number and date) are correct. If any of the information was incorrect, please resubmit your request with the correct details.
b. That the name on your ticket exactly matches the name in your Miles+Bonus profile. If you need to update your full name in your Miles+Bonus profile, please contact us, attaching a copy of your ID/passport and your boarding pass.
c. That you have actually traveled on the respective flight. If you have completed the flight and all the above data are correct, please contact us, attaching your boarding pass.
94 or 92:
The above error codes mean that you are a member on another Loyalty Program. Please check your other Account(s), as the respective flight must have been credited to a different Program. In this case, you will not be able to credit them to your Miles+Bonus Account. For more information, please contact the relevant Loyalty Program, where the miles have been actually credited to.
90 or 189:
The above error codes indicate that the flight number may be incorrect. Please resubmit your request with the correct flight number.
If this is an AEGEAN flight, please ensure that the flight number includes only up to 3 digits. For example, if your flight is A3 602, you should enter only "602" in the flight number field.
If you are traveling on a codeshare flight, please make sure to submit the flight number of the operating carrier.
302 or 35 or 31 or 28:
The above error codes indicate that either the booking class, the fare, or the flight itself may not be eligible for mileage accrual. Please check the relevant mileage accrual tables here, based on the operating airline.
If, based on them, the booking class or fare of your ticket should be eligible for miles, please contact us, attaching your boarding pass and ticket confirmation.
Important note: The class shown on the boarding pass may reflect the cabin class, not the booking class (e.g. Y and M are commonly used for Economy Class, while C is used for Business Class).
96:
Please check the flight number / routing and submit your request again.
If this is an AEGEAN flight, please ensure that the flight number includes only up to 3 digits. For example, if your flight is A3 602, you should enter only "602" in the flight number field.
If you are traveling on a codeshare flight, please make sure to submit the flight number of the operating carrier. If the submitted details are correct, please contact us, attaching your boarding pass and ticket confirmation.
43:
Please make sure that the ticket number you submitted is the one that was actually used. If you rebooked your flight, ensure that you have entered the final ticket number associated with the flight you took and resubmit your request.
91:
Please check your flight date and resubmit your request with the correct flight date. In case of an overnight flight, please make sure that you should fill the date of the flight's departure.
68:
The above error code indicates that your ticket may not be a full-fare ticket and may have been issued through a redemption. In this case, miles cannot be credited. Please check here to see which booking classes are eligible for mileage credit on the airline you travelled with.
834:
If you receive the above error, please contact us and attach your ID or passport, as additional checks on the passenger's details are necessary.
Other:
If the error code you received is not included in the above list, please contact us, attaching your boarding pass and ticket confirmation.
Was this answer helpful?
New members may claim their miles retroactively, for flights that took place up to twelve (12) months prior to their registration. (exception: Air New Zealand, LOT Polish, South Africa Airways and TAP Portugal, for which retro-claim is viable for flights taken place up to 6 months prior to retro-claim request).
Login to your Miles+Bonus account and select "Claim miles" - "Claim missing miles”. Your request will be processed maximum within 14 working days.
In order for your request to be succesfully entered to the system, you need to fill in correctly the below mandatory fields of the request form:
operating airline
flight number and date
route
ticket number
* The "name on ticket" field must be filled in only if there is a difference between your ticketed and your Miles+Bonus name.
* Only one missing miles claim can be submitted for the same flight number, date and route.
Was this answer helpful?
To cancel your ticket please contact our call center at (+30) 210 6261000, which operates on a continuous basis, 24/ 7. If your ticket is issued through a Travel Agency, please refer to the respective point of sale.
View the fare rules.
Was this answer helpful?
No Value
Was this answer helpful?
According to Israeli Consumer Protection Law (“CPL”), 5741-1981.
Any transaction carried out in a "long-distance sales transaction" (according to the definition of this term under the Israeli CPL) can be cancelled within fourteen (14) days of the date of the transaction, or as of the date of receiving the transactions’ summary document whichever is the later, and no less than seven (7) days, not being days of rest, prior to the departure date of the first flight on your itinerary. Subject to the provisions of the Law.
Ιf you are a consumer who is “disabled”, “senior citizen” or “new immigrant”, as these terms are defined under the CPL, you can cancel a "long-distance sales transaction" within four (4) months as of the date of the transaction, or as of the date of receiving the transactions’ summary document (as required under the CPL) and no less than seven (7) days, not being days of rest, prior to the departure date of the first flight on your itinerary. This will apply solely on transactions which included a conversation between yourself and the seller (including a conversation by means of electronic communication). Kindly note that we are entitled to demand documentation to verify your status.
When a cancellation is being made according to the provisions of the CPL as stipulated above, the cancellation fee shall be equal to the lesser between 5% or NIS 100.
When a cancellation under the provisions of the CPL is a result of non-conformance, failure to provide the service at the scheduled date or due to any other alleged breach of contract – you will be entitled to receive a full refund within 14 days from the cancellation notice.
A “long distance transaction” can be cancelled through each of the following methods:
Orally, through our Call Center, at the telephone number +30 210 6261000
Via AEGEAN official website: www.aegeanair.com → Help & Contact → Email
By Fax: not available;
The cancellation notice must contain the name of the customer and the identification number.
Refund of unused Taxes and Charges: Please note that in respective of the mentioned Rights to Ticket Cancellation according to the Israel Consumer Protection Law, you may be entitled to a refund of Taxes and Charges in case of unused Tickets.
Was this answer helpful?
Proceed with a request for Credit Voucher of equal value to the ticket purchased. An additional 10% is offered on the Credit Voucher value. You will receive it as soon as possible and you will be able to redeem your Credit Voucher on any future flight within the next 18 months. If you will not use it, you are eligible to request a monetary refund, either for the total or the remaining unused amount.
Proceed with rebooking your flight at no cost only through our call center at (+30) 210 6261000.
In case you do not want to proceed with a Credit Voucher or a rebooking, you may request for refund for your future cancelled flight through here.
Was this answer helpful?
Tickets that include more than one flights must be used in totality and in the sequence of the routes they include.
So, in case you do not wish to make one of your flights, you must first re-issue the ticket from our call center at (+30) 210 6261000, keeping only the flight you are interested in. The re-issuance takes place based on the terms of the fare category selected during the initial issuance of the ticket and the specific procedure is carried out either by the Call Center or by any AEGEAN contracted Airport Ticketing Office, with an additional re-issuance fee of € 23 per ticket.
If you have such a ticket and do not show up at the airport on the departure of the first flight, without first notifying the Company (No-Show), then the ticket is canceled for all flights included. The possibility of re-issuance exists only on the basis of the terms of the fare category that have been initially selected and if these terms allow the change and re-issuance of a ticket.
Was this answer helpful?
On Aegean the internet access is valid for the full duration of the flight. There are no limitations set on time or volume of data.
Was this answer helpful?
With the exception of specific breeds, only cats and dogs (<rn:answer_xref anchor="" answer_id="310" contents="guide dogs" style="" target="" title=""/> included) can travel in the aircraft cabin with you. The maximum permitted weight for a pet, combined with its container, is eight (8) kilos.
If you have a larger animal which exceeds the eight (8) kilos weight limit (including its container), then it should only be transported in the baggage hold compartment of the aircraft. Except for particular breeds, AEGEAN welcomes for transportation in the holds of Airbus 319, 320, 321 and DH8-Q400 aircraft only dogs and cats and no other animal species.
Find more information about Traveling with Pets.
Was this answer helpful?
The system supports all major VPN applications. However, it also depends on the VPN configuration of your company. The system allows Internet connections to the TCP/ IP standard.
Was this answer helpful?
Internet phone calls are allowed on Aegean flights.
Was this answer helpful?
A GSM-like connection is currently being developed. Our passengers are, therefore, not able to use SMS and other data transfer methods with their mobile phones using their own mobile phone contract at the moment. For now, they can use messaging services via the Wi-Fi internet connection, such as iMessage and WhatsApp.
Was this answer helpful?
No, everybody has the option to purchase Internet access via credit card or Paypal.
Was this answer helpful?
AEGEAN | Book a ferry is an online booking platform for ferry tickets developed and operated by Ferryhopper in collaboration with AEGEAN. It offers AEGEAN passengers the option to continue their travel to the Greek islands that there is no airport connection.
Read more here!
Was this answer helpful?
The Infant Fare is for infants up to 2 years of age, if they are travelling on your lap.
If you prefer that your baby has his/ her own seat (in compliance with the necessary safety standards), then you must purchase a discount Child Fare (if available) and carry a car-type seat with you, which must comply with the international safety standards.
The procedure you are required to follow is contact AEGEAN’s call center at (+30) 210 6261000 or your travel agent accordingly.
Was this answer helpful?
You may carry a TV or PC only within or as a hand baggage and as long as it doesn't exceed the cabin baggage allowance.
If it exceeds the allowed dimensions, please contact our call center at (+30) 210 6261000, so as to reserve an extra seat on board, which will be charged in accordance with the extra seat charging policy.
Alternatively, you can use our Cargo service (different charging policy). Athens Cargo department operates 24 hours a day, 7 days a week, processing phone bookings and taking delivery of cargo consignments for almost all destinations of the company’s network.
For information on flights and freight prices:
Tel.: +30 210 3543700, +30 210 3543 095 / 096 Sales & Operations (Daily 09:00 - 18:30)
During non-working hours, you can contact the following telephone numbers:+30 210 3543098 & +30 210 3543099
Fax: +30 210 3543198
e-mail Supervisor: info-cargo@aegeanair.com
Here you will find more information about Cargo.
Was this answer helpful?
You may transport your musical instrument on any of our flights, provided it is in a secure hard case. Instruments may be transported either as checked baggage or carried with you in the cabin.
For more information, please check the respective section "Carriage of musical instruments".
Was this answer helpful?
Sports/ special equipment may be carried as cabin and/ or checked baggage. You will need to submit your request for carrying your sports/ special equipment upon ticket issuance through the official digital channels of AEGEAN or the call center at (+30) 210 6261000.
For more information, please check here.
Was this answer helpful?
The Call Center operates 24 hours a day, 7 days a week. The final cost depends on your telecommunications' provider pricing list.
Please find below all contact numbers per country:
Greece: 801 11 20000 national calls within Greece, (+30) 210 6261000 international calls and mobiles
Belgium: (+32) 275 34710
Canada: (+1) 833 673 6110
China: +86-20-83701079 / 83701083
Cyprus: (+357) 22 654100
France: (+33) 170 031323
Germany: (+49) 069 2380560
Italy: (+39) 069 7150532-33
Saudi Arabia: (+966) 800 844 1206
Spain: (+34) 900 802376
United Kingdom: 0871 200 0040, (+44) 208 7593800
USA: (+1) 833 732 8158
Australia: 1800412979
All other countries: (+30) 210 6261000
* If you are a Gold Miles+Bonus member, you may benefit from our dedicated call center phone number, which you will find at the section "My Miles+Bonus account" at the bottom of the page. If you have not already logged in, you can do it here.
Was this answer helpful?
The Bonus points that you have accumulated from all your transactions using the Aegean Bonus Visa, can be converted into miles in the Miles+Bonus program, and thus give you free* trips with AEGEAN, Olympic Air, member-airlines of Star Alliance as well as products and services from the expanding network of Miles+Bonus partners in Greece and abroad.
You may convert any of your Bonus points collected into miles, online through your Miles+Bonus account on www.aegeanair.com or by contacting AEGEAN call center at (+30) 210 6261000, on a continuous basis, 24 hours a day, seven days a week.
To activate the fixed order for converting the Bonus pionts into miles, please contact directly Alpha Bank at 210 3260000.
* Taxes and airport fees are excluded.
Was this answer helpful?
Thank you for your trust! You may enroll here!
Was this answer helpful?
The Internet connection can be interrupted by clicking on “Log out” or by simply entering “Log out” in the URL line.
Was this answer helpful?
Please go on to the Deutsche Telekom portal and log in again with the credentials that were provided to you on the payment success page (also sent by email).
Was this answer helpful?
You can easily track the status of your flight here!
Was this answer helpful?
Transportation of pets is subject to Governmental regulations concerning import, export and transit of live animals. Each country may impose additional conditions; therefore, it is mandatory and advised for each passenger/pet owner to visit the respective authorities (usually Ministry of Food and Animal) of their destination country for further requirements.
For more information, please visit http://ec.europa.eu/food/animals/pet-movement/index_en.htm (official EU site on the regulations for travelling with pets/animals).
Transportation of dogs and cats to the UK is only permitted for flights to London Heathrow and only to be sent as cargo. Please check the guidelines for importing pets into the UK.
When travelling abroad, pet owners must also present a pet passport.
It is the owner’s responsibility to ensure that all paperwork required for the importation of their pet is correct for the country they are entering.
Find more information about traveling with pets.
Was this answer helpful?
Should you no longer wish to receive our latest offers and news, please click here.
Was this answer helpful?
In the context of our Corporate policy, in the event of a flight delay caused other than external circumstances which our Company could not have prevented, e.g. adverse weather conditions, strikes, airport restrictions, etc., we offer our customers a Free Ticket. Infants affected by either flight delay or overbooking are entitled to a letter for Free ticket.
This ticket shall be offered to you by our Colleagues prior to your departure at the airport if your flight is delayed more than one (1) hour for domestic flights and to/from Cyprus and more than two (2) hours for international flights.
Respective ticket may be used on a route (domestic/ international) and Class of Service (business/ economy) as the originally booked ticket. It is valid for traveling within one year from the date of the flight affected, with the exception of the period from 20th December to 10th January, the week of Orthodox and Catholic Easter as well as the weeks that follow and during July and August.
This letter is personal, not transferable and is valid for AEGEAN or Olympic Air operating flights only ("Code Share" flights are not included), for point to point travel, with confirmed seat upon availability.
Kindly note that reservation and issuing can only be made by any AEGEAN contracted Airport Ticketing Office (Stations of Public Services Obligation - PSO - routes are not included), or through our call center at (+30) 210 6261000, within reasonable time before the desired date of travel.
* Airport taxes and service charge are not included.
* Changes, rebookings and ticket reissue are not permitted.
Was this answer helpful?
If your pet travels unaccompanied, please contact our cargo department.
Transportation of dogs and cats to the UK is only permitted for flights to London Heathrow and only to be sent as cargo. For the Guidelines for importing Pets into the UK, click here.
Cargo Department
Tel.: +30 210 3543700, +30 210 3543 095/ 096
Fax: +30 210 3543198
Ε-mail: cargosupervisor@aegeanair.com
Was this answer helpful?
Take your personal device which is in flight mode and activate Wi-Fi.
Connect to the "Aegean WiFi " Wi-Fi network.
If the Aegean WiFi onboard portal doesn't automatically appear on your screen please open your browser and enter aegeanwifi.com.
On the portal, click on "Connect to Internet" to open the Deutsche Telekom portal and get connected.
After you have logged in, your access details will be displayed on the confirmation page and sent to you via e-mail. You will need these details if you have to log in again or if you want to use the Internet on another device.
Was this answer helpful?
Customer Relations operates from Monday to Friday 09:00 - 21:00 and 09:00 - 17:00 Saturday & Sunday (Local time).
You may contact us here. As soon as you send us your query, you will receive via email a Unique Identifier Number, for example 220214-000135. Our aim is to address all incoming queries, the latest, within 10 working days. Please note that processing times vary as a result of research or internal investigation.
For urgent matters please contact our call center at (+30) 210 6261000, which operates on a 24hour daily basis.
Was this answer helpful?
Via telephone by contacting AEGEAN’s call center at (+30) 210 6261000, which operates on a continuous basis, 24 hours a day, seven days a week.
* The final cost depends on your telecommunications’ provider pricing list.
Alternatively, you may submit your request here. As soon as you send us your query, you will receive via email a Unique Identifier Number, for example 211008-000316. Our aim is to address all incoming queries, the latest, within 10 working days. Please note that processing times vary as a result of research or internal investigation.
Was this answer helpful?
The password is confirmed in the email receipt sent to your email address after payment is processed, so you will be able to re-use the same password.
Was this answer helpful?
The availability of tickets is constantly changing as a result of cancellations, modifications or an offer which may be published for this route. This, however, doesn't mean that you can exchange your already purchased ticket for a lower cost one. Should you wish to cancel it, this will only be feasible as per the fare rules of your ticket.
Sign up now to our newsletter and be the first one to know about the latest news and offers by AEGEAN!
Was this answer helpful?
AEGEAN Gift Card can be redeemed 48 hours after purchase. To redeem your AEGEAN Gift Card and book a flight, simply enter the discount code received via email in the special field "Promotional Code or Credit Voucher" that appears on the booking form, during the booking process through aegeanair.com, olympicair.com or the AEGEAN app. The amount of the AEGEAN Gift Card is automatically deducted from the total value of the booking.
The AEGEAN Gift Card can be redeemed to cover part or all of the ticket value and additional services such as luggage, seat selection, Fast Track, sports equipment, and pets both during the initial issuance and through the "My Booking" section. You can select the desired service and apply the AEGEAN Gift Card code in the special field "Promotional Code or Credit Voucher". Any remaining amount resulting from the redemption of the AEGEAN Gift Card will be paid by the AEGEAN Gift Card recipient.
Find more about AEGEAN Gift Card.
Was this answer helpful?
In the event that your clothes or personal item get stained/ damaged during the flight, due to an action of our personnel, then our cabin crew will provide you with the appropriate assistance along with the "Damage of Unchecked items in Flight" form for you to fill in.
The Form and a brief description of the event will be forwarded internally to AEGEAN and Olympic Air Customer Relations for further evaluation and handling.
Was this answer helpful?
No, Shop in the clouds is not available on board, anymore.
Was this answer helpful?
Smoking is not permitted on any flights. You can however reduce the feeling of nicotine withdrawal by using special patches or chewing special gum. The use of electronic cigarettes e-cigarettes) is not permitted.
Was this answer helpful?
The Internet connection on-board is as secure as any other public hotspot. Nevertheless, we recommend that passengers use firewalls and anti-virus software to protect their personal data.
Was this answer helpful?
The Stream bundle is specifically designed to provide a great experience with your video streaming services such as, but not limited to, Netflix, Amazon Prime, YouTube, etc.
Was this answer helpful?
We have gathered here all the necessary information that you will need when travelling with your baby!
Was this answer helpful?
Cargo department operates 24 hours a day, seven days a week, processing phone bookings and taking delivery of cargo consignments for almost all destinations of the company’s network.
For information on flights and freight prices:
Tel.: +30 210 3543700, +30 210 3543 095/ 096 Sales & Operations (Daily 09:00-18:30)
During non-working hours you can contact the following telephone numbers:+30 210 3543098 & +30 210 3543099
Fax: +30 210 3543198
e-mail Supervisor: info-cargo@aegeanair.com
For administrative services and complaints:
Tel.: +30 210 3543091, Administration
Fax: +30 210 3543198
e-mail Administration: cargo_admin@aegeanair.com
Was this answer helpful?
If the Aegean WiFi portal does not open automatically, please manually enter the portal URL into your Internet browser: aegeanwifi.com
Was this answer helpful?
If the Deutsche Telekom portal does not open, please manually enter the portal URL into your Internet browser: https://portal.inflight-wifi.com.
Was this answer helpful?
Pets/ animals must be presented at a check-in counter for acceptance at least one (1) hour before flight departure. During Check-in at the airport, the "Live Animal Acceptance Checklist" must be completed by the available Check-in Agent and be signed respectively by both the Agent and the passenger/ owner of the pet.
At the Athens and Thessaloniki airports there are special check-in counters exclusively for passengers with pets/animals.
The pet/ animal’s health book must be presented for inspection and the pet/animal must have been fitted with the required ID microchip. Specifically for travel within Greece, the electronic Health Book issued by Gov.gr or a copy of its document is accepted as well if the date of the Microchip is also noted there.
When traveling abroad, pet owners must also present a pet passport. It is the owner’s responsibility to ensure that all paperwork required for the importation of their pet is correct for the country they are entering.
If a pet/ animal is not accompanied by its owner, a written authorization from the owner, using a declaration, is required.
Online and mobile check-in is available but you may pick your boarding pass at the airport.
Find more information about traveling with pets.
Was this answer helpful?
“My Notifications” service keeps you up-to-date on your upcoming flight by providing automated flight notifications, thus, saving you valuable time and enhancing your travel experience.
Once you check-in for your scheduled flight, you will be automatically notified when one of the following updates occurs:
the gate number is assigned to your flight
the gate number of your flight changes and a new gate is assigned
the departure gate of your flight opens
the baggage belt to go in order to collect your checked baggage
flight delay *
your checked baggage is not delivered at your destination's airport
*Delayed Departure notifications will be delivered even If you have not checked-in for your flight.
Explore more here!
Was this answer helpful?
The letter displayed on the boarding pass represents the travel class such as Economy, Premium Economy, Business, or First Class.
Y or M letters are commonly used for the Economy Class and C letter for the Business Class.
These letters do not necessarily match with the booking class of your ticket, based on which the miles are earned.
You can find your ticket’s booking class at the booking confirmation you received after your ticket’s purchase.
Was this answer helpful?
In case of voluntary cancellation of the ticket by the passenger, whose payment has been made using the AEGEAN Gift Card either in full or by using the card for payment of any additional amount, the refundable amount is returned in the form of a Gift Voucher valid for 12 months from the date of issue.
The refundable amount is subject to the regulations of the ticket chosen by the passenger. Cancellations of tickets are made through the AEGEAN Call Center with a charge of the cancellation cost per ticket.
The regulations for Gift Voucher’s use are the same as those of the AEGEAN Gift Card.
After 12 months the value of the Gift Voucher is not refundable.
Find more about AEGEAN Gift Card.
Was this answer helpful?
The aircraft is connected to a S-band satellite with a lower speed Internet access.
Was this answer helpful?
By making an offer on AEGEAN Upgrade Challenge you can determine how much you wish to pay for an upgrade to Business Class. You can submit your offer up to 10 hours prior to departure. Passengers will be notified whether they have won their bid via email. In order to take part in the AEGEAN Upgrade Challenge the ticket must be issued on AEGEAN or Olympic Air flight or when ticket is issued by other airline (for AEGEAN or Olympic flights).
Find more information about AEGEAN Upgrade Challenge.
Was this answer helpful?
Aegean WiFi onboard allows you to wirelessly connect to the Inflight Entertainment and Connectivity platform on-board your Aegean flight. Through the platform you can connect to the internet while you at the same time enjoy free access to a variety of entertainment content such as series, music, games etc and useful information for your flight and destination via your personal electronic device (e.g. laptop, tablet, smartphone).
Was this answer helpful?
The Airline's Travel Agency booking tool is an online booking engine and information platform for travel agencies, provided on behalf of the Airline for the purpose of selling the Airline flights, tickets and selected other products.
You can access the Booking Tool without being charged a transaction fee for its use. After completing the application form with the required new user data fields, you shall be given a Travel Agency Office ID, an Agent ID and a password. These details will allow the Travel Agency to access the Booking Tool.
Find out more at the section exclusively created for Travel Agencies.
Was this answer helpful?
Enjoy the benefits and services of our Business Class, by choosing one of the below options:
Take part in the Aegean Upgrade Challenge, make your offer and upgrade your ticket.
Upgrade your existing booking via "My Booking" section. The fare rules and conditions of your initial paid ticket apply.
Seat upgrade award with miles redemption. To redeem miles against an Upgrade Award, please contact AEGEAN's call center at (+30) 210 6261000, on a continuous basis, 24 hours a day, seven days a week. View the Terms&Conditions - Chapter 12: AEGEAN/ OLYMPIC AIR FLIGHTS.
Access your Miles+Bonus account online, click on "My Coupons" and get benefit of your coupons for complimentary seat upgrade on AEGEAN and Olympic Air operating flights. View the Terms&Conditions - for Silver or Gold Miles+Bonus members - AEGEAN Benefits - SEAT UPGRADE.
Was this answer helpful?
In AEGEAN we constantly invest in new and sophisticated aircraft as well as on control systems, technical support and training of our staff. In June 2018 the largest private investment in Greece valued at 5 billion USD, was announced for the order of up to 42 new generation aircraft of the A320neo family from Airbus. Our goal is to continue investing in our fleet, and to enhance one of our main competitive advantages – the low average age of our aircraft. AEGEAN fleet consists of 5 AIRBUS A320neo, 5 AIRBUS A321neo, 28 AIRBUS A320, 9 AIRBUS A321, 2 Dash 8-100, 6 Dash 8-Q400, 2 ATR 42-600 and 3 ATR 72-600.
Find more about each aircraft type here!
Was this answer helpful?
Learjet 60 is our top perfomer of the Lear Line, flying direct to your destination at an unsurpassed 51.000 feet. Suitable for up to seven passengers, capable of covering distances up to 4.500 km, well above traffic, in stand-up cabin and full VIP comfort.
Technical specifications:
Cruise speed: 900 km/hr
Flight Altitude: 51.000 ft
Passengers: 7
Crew: Captain, co-pilot, flight attendants (optional)
Contact: tel.: 0030 210 35 50 589, fax: 0030 210 35 50 170
mobile: 0030 693 700 34 16, e-mail: privatejet@aegeanair.com
Was this answer helpful?
We ask our passengers to respect the ban on carrying the materials and substances listed below, which might cause irreparable damage to your own health and safety, and that of your fellow passengers.
The materials and substances prohibited include:
Any explosive or flammable material which might endanger the health of passengers and crew or the general safety of the aircraft or the personal items being carried on board. Some examples of items in this category would include: any kind of ammunition or munitions or related mechanisms, gases and gas containers, flammable liquid fuels, any kind of firework, paint containers and materials, drinks with an alcohol content exceeding 70%, acetone, etc.
Any chemical or toxic substance, such as: acids and alkalis, corrosive or bleaching substances, disabling or incapacitating sprays, radioactive materials, poisons.
Infectious or biologically hazardous materials, e.g. contaminated blood, bacteria and viruses.
Read the Full List of Goods which considered as Dangerous.
Was this answer helpful?
Browse through the latest edition of BLUE, your favorite inflight magazine! Select and download your copy here!
Was this answer helpful?
All the latest announcements are published onto AEGEAN's official website under the section "News". You can also find updated information at Social Media (Facebook, X and Instagram).
Was this answer helpful?
Passenger Rights Israel Main content Notice of your rights in the event of denied boarding, flight delay or flight cancellation
This notice contains important information about your rights under Israel’s Aviation Services Law (Compensation and Assistance for Flight Cancellations and Changes in Conditions), 5772-2012 (the "ASL"). The rights referred to in this document apply in the following circumstances:
You have a confirmed reservation on a flight operated by the Airline purchased at a fare available directly or indirectly to the general public; and
(except in the case where your flight has been cancelled) you have presented yourself for check-in before the Check-In Deadline as specified by us in our General Terms & Conditions of Travel or related regulations; and
You are traveling on a flight departing from an airport in Israel or a flight arriving at an airport in Israel (unless it is evident that you received benefits or compensation and were given assistance in such other country and that those benefits, compensation and assistance directly correspond to your entitlement under ASL); and
You have not been denied boarding by reason of a matter set out in our General Terms & Conditions of Travel or related regulations; and
You have been denied boarding involuntarily or your flight is delayed by more than two hours beyond its scheduled departure time or cancelled.
DENIED BOARDING
The Airline, as a policy, does not overbook its flights. However, in the unlikely event that a seat is not available for a passenger with a confirmed reservation, we will seek volunteers to surrender their seats in exchange for benefits that we and the volunteer may agree upon before involuntarily denying boarding to other passengers. If there are insufficient volunteers and we deny you boarding involuntarily, you are entitled to the relevant rights set out in this chapter (same as in the event of flight cancelation), unless your boarding has been denied in circumstances where there are reasonable grounds to deny boarding such as reasons of health, safety, security or inadequate travel documentation.
FLIGHT DELAY BETWEEN 2 AND 8 HOURS
If we reasonably expect your flight to be delayed for two hours or more, but less than 8 hours, beyond its scheduled time of departure, you are entitled to the relevant rights set out in paragraph 3 of this document.
FLIGHT CANCELLATION AND DELAYS BY MORE THAN 8 HOURS
If your flight is cancelled, was brought forward, or delayed by more than 8 hours, you are entitled to the rights set out below (see following sections 1.; 2.; and 3.). As regards your right to compensation, please note that the Airline is entitled to refuse compensation when (the "Exemptions"):
You are informed of the cancellation at least two weeks before the scheduled time of departure; or
You are informed of the cancellation between two weeks and seven days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than two hours before the scheduled time of departure and reach your final destination less than four hours after the scheduled time of arrival; or
You are informed of the cancellation less than seven days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than one hour before the scheduled time of departure and to reach your final destination less than two hours after the scheduled time of arrival; or
The cancellation is due to extraordinary circumstances which were not under the Airline's control even if the Airline had done whatever was under its control; the flight was cancelled due to strike or a protected work-by-rule strike; the flight has been cancelled in order to prevent the desecration of the Sabbath or a Jewish holiday.
The aforementioned provisions do not apply if you refuse to fly on the alternative flight because the alternative flight was not offered to your travel companion(s) or for reasons of security, religion or medical limitations.
- RIGHT TO COMPENSATION
If you are involuntarily denied boarding or your flight is cancelled or delayed by eight or more hours with respect to the scheduled departure time, you are entitled to receive, subject to the Exemptions provided hereinabove, the following amount from us:
A. NIS 1,390, in respect of all flights of 2,000 km or less; or
B. NIS 2,220 in respect of all flights between 2,000 km and 4,500 km; or
C. NIS 3,340 in respect of all flights over 4,500 km
The foregoing compensation will be reduced by 50% provided that the delay in the landing time at the final destination compared with the original landing time does not exceed the scheduled arrival time of the flight originally booked by 4 hours (flights falling under A), 5 hours (flights falling under B) or 6 hours (flights falling under C). Compensation, if due, will be made within 45 days of receipt of a written request to Customer Relations. Compensation will be made by bank transfer or check, or by other means as agreed to in writing by the passenger.
- RIGHT TO REIMBURSEMENT OR RE-ROUTING
If you were denied boarding or your flight is cancelled or delayed at least 8 hours, you may choose between:
a) Reimbursement in the amount paid for the flight ticket, including fees, levies, taxes and other obligatory payments within 21 days of receipt of written application Replacement flight ticket to your final destination; or
b) re-routing, under comparable transport conditions, to your final destination at the earliest opportunity; or
c) re-routing, under comparable transport conditions, to your final destination at a later date at your convenience, subject to availability of seats.
If your flight is delayed by at least five hours and you elect not to travel, you are entitled to receive reimbursement as set out in point (a) above, together with, when relevant, a return flight to the first point of departure, at the earliest opportunity.
If you do not wish to continue with your initial travel plans when there is a delay of at least 5 hours, you may choose reimbursement or rerouting. However, if the flight's delay is due to a protected strike, you will only be entitled to reimbursement; and a) and b) above. Where it is not feasible for the Airline to arrange the care set out above, it will reimburse you for your reasonable receipted expenses upon application to Customer Relations.
Reimbursement in the amount paid for the Flight Ticket, including fees, levies, taxes and other obligatory payments within 21 days of receipt of written application.
- RIGHT TO CARE
The assistance as described in this section is provided in the event that a flight time of departure is delayed by at least two hours from the scheduled departure.
If the Airline expects a flight to be delayed by at least 2 hours you will be offered free of charge:
a) meals and refreshment vouchers in reasonable relation to the waiting time, as long as it will not further delay the departure of the
aircraft;
b) two telephone calls, telex or fax messages or e-mails;
If the Airline expects a flight to be delayed by 5 hours and less than 8 hours, you will also be offered free of charge, if applicable:
c) hotel accommodation in cases where a stay of one or more nights becomes necessary, or where a stay additional to that intended by you becomes necessary;
d) transport between the airport and place of accommodation (hotel or other).
- CHANGES TO THE TERMS
If you are placed in a higher class of service than that stipulated on the Flight Ticket, you will not be subject to any extra charges nor are you entitled to any monetary compensation. If you are involuntarily placed in a lower class of service than that stipulated on the Flight Ticket, you will receive reimbursement of 100% of the price of the ticket for all flight segments longer than 4500 km. For flight segments less than 4500 km, the Airline will pay an amount equal to the flight fare paid, multiplied by the ratio between the affected flight distance and the total flight distance.
This Notice is required by Israel’s Aviation Services Law (Compensation and Assistance for Flight Cancellations and Changes in Conditions), 5772-2012; Any legal claim or action taken in the event of a dispute should be based solely on the legal text of the Law.
Was this answer helpful?
Plan your trip beforehand and download the travel guide for your destination, which you may find available here!
Was this answer helpful?
Whether your AEGEAN flight is long or short there are a few helpful tips that will ensure an enjoyable and relaxed journey. These simple guidelines can help you reach your destination feeling stress-free, refreshed!
Was this answer helpful?
Here you may view the online timetable!
Was this answer helpful?
Get benefit from the guaranteed real time hotel availability through AEGEAN’s partnership with Booking.com. Find deals for any season, from cosy country homes to funky city flats.
Don't forget to check for travel restrictions. Travel may be permitted only for certain purposes and in particular, touristic travel may not be allowed. Read more.
Was this answer helpful?
Travelling with children? We are here for you!
Read about the bundle of services exclusively designed for you, so that to turn your family trip into an even more pleasurable experience.
Was this answer helpful?
The bandwidth offered depends on the chosen internet bundle. The speed is up to 1,5 Mbps with the Text & Surf and up to 15 Mbps with the Stream package.
* The bandwith can be lower if the 4G LTE ground network is out of reach.
Was this answer helpful?
Currently you can find the following content in the complimentary Aegean Wi-Fi portal:
Series
Cartoons
Games
Documentaries
Daily News
Music
Moving Map
Destination Info
Info about Aegean
Was this answer helpful?
Shop in the clouds will not be available for some time. We are working towards a new and improved version of it.
Was this answer helpful?
While we encourage our Stream bundle customers to take full advantage of our excellent quality of service and high download speeds, we have an obligation to ensure that all customers receive the best possible service at all times. The Fair Usage Policy ensures that we continue to provide a good standard of service among all customers. Downloading of large amounts of data or content may trigger the Fair Usage Policy, which will temporarily reduce your download/upload speeds.
Was this answer helpful?
If you have forgotten a personal item on one of our flights, please complete the contact form, selecting the category “On Board” - “Forgotten personal items” and one of our representatives will contact you.
If the item you are looking for has been found, you will be able to collect it in person or you may authorize someone to pick it up for you. All found items are stored for a period of fifteen (15) days. After this period, the items will be recycled or donated.
Important Notes:
Any items forgotten on board are “unchecked” items and AEGEAN does not assume any liability and responsibility in case of loss.
For a) travel documents and b) items forgotten in the Terminal areas of Athens airport, please contact the Lost Property Office, operated by the Hellenic Police. It is located at the Arrivals Level, across Exit 3, and operates daily on a 24-hour basis. For all other airports, please contact the Police Authority at your arrival airport.
Was this answer helpful?
We assure you that the health and safety of our passengers is our main priority. In this context, we take all the necessary measures to ensure that you will enjoy a comfortable flight in perfect safety.
Regarding the allergies to nuts, we confirm that:
Our company does not offer peanuts or peanut products* to any of AEGEAN and Olympic Air operated flights
According to the practices recommended by the International Air Transport Association (IATA), we inform the passengers** sitting in adjacent seats, in the front and behind the rows from the person concerned, so that they do not consume any nuts that they may carry with them or anything else that could cause an allergy to the passenger
The cabin crew will request from the passengers seating at the same rows to consume the snacks we offer during the service after their disembarkation, as we are not aware if they contain any traces of nuts
We recommend that you contact our call center at (+30) 210 6261000 in time (at least 24 hours prior to flight's departure), so as to inform us about your allergy, after having consulted your physician and having obtained the necessary documents and medicines, usually in injectable form, which are necessary for you during the flight.
For your own convenience, kindly find here the guidelines defined by IATA "Allergen Sensitive Passengers" for both the airline, depending on its size and operation, and for the passengers themselves.
Important notes:
*Allergies or food intolerances have a wide variety of causes, which cannot be completely eliminated. For this reason, we cannot guarantee that the food served on board is completely free of peanuts or peanut products or that other passengers do not bring products containing peanuts with them. The same applies to other foodstuff that may cause an allergic reaction.
**An announcement on board is not feasible.
Was this answer helpful?
Choose the meal that suits your religious or health and nutritional needs. Special meals are available only on international flights operated by AEGEAN and have to be requested at least 24 hours prior to your flight's departure:
during your ticket reservation
after your ticket reservation through "My Booking" section or our call center at (+30) 210 6261000
by filling in your Miles+Bonus member ID during your ticket reservation or check in (provided that you have selected a special meal preference on your Miles+Bonus account)
View Special Meals description.
Was this answer helpful?
Take a look at all the meals and snacks that AEGEAN offers in Economy class.
Select AEGEAN's Business Class meal online and spice up your travel experience with Greek seasoning.
Was this answer helpful?
On Aegean the internet access is valid for the full duration of the flight. There are no limitations set on time or volume of data.
Was this answer helpful?
With the exception of specific breeds, only cats and dogs (<rn:answer_xref anchor="" answer_id="310" contents="guide dogs" style="" target="" title=""/> included) can travel in the aircraft cabin with you. The maximum permitted weight for a pet, combined with its container, is eight (8) kilos.
If you have a larger animal which exceeds the eight (8) kilos weight limit (including its container), then it should only be transported in the baggage hold compartment of the aircraft. Except for particular breeds, AEGEAN welcomes for transportation in the holds of Airbus 319, 320, 321 and DH8-Q400 aircraft only dogs and cats and no other animal species.
Find more information about Traveling with Pets.
Was this answer helpful?
The system supports all major VPN applications. However, it also depends on the VPN configuration of your company. The system allows Internet connections to the TCP/ IP standard.
Was this answer helpful?
Internet phone calls are allowed on Aegean flights.
Was this answer helpful?
A GSM-like connection is currently being developed. Our passengers are, therefore, not able to use SMS and other data transfer methods with their mobile phones using their own mobile phone contract at the moment. For now, they can use messaging services via the Wi-Fi internet connection, such as iMessage and WhatsApp.
Was this answer helpful?
No, everybody has the option to purchase Internet access via credit card or Paypal.
Was this answer helpful?
AEGEAN | Book a ferry is an online booking platform for ferry tickets developed and operated by Ferryhopper in collaboration with AEGEAN. It offers AEGEAN passengers the option to continue their travel to the Greek islands that there is no airport connection.
Read more here!
Was this answer helpful?
The Infant Fare is for infants up to 2 years of age, if they are travelling on your lap.
If you prefer that your baby has his/ her own seat (in compliance with the necessary safety standards), then you must purchase a discount Child Fare (if available) and carry a car-type seat with you, which must comply with the international safety standards.
The procedure you are required to follow is contact AEGEAN’s call center at (+30) 210 6261000 or your travel agent accordingly.
Was this answer helpful?
You may carry a TV or PC only within or as a hand baggage and as long as it doesn't exceed the cabin baggage allowance.
If it exceeds the allowed dimensions, please contact our call center at (+30) 210 6261000, so as to reserve an extra seat on board, which will be charged in accordance with the extra seat charging policy.
Alternatively, you can use our Cargo service (different charging policy). Athens Cargo department operates 24 hours a day, 7 days a week, processing phone bookings and taking delivery of cargo consignments for almost all destinations of the company’s network.
For information on flights and freight prices:
Tel.: +30 210 3543700, +30 210 3543 095 / 096 Sales & Operations (Daily 09:00 - 18:30)
During non-working hours, you can contact the following telephone numbers:+30 210 3543098 & +30 210 3543099
Fax: +30 210 3543198
e-mail Supervisor: info-cargo@aegeanair.com
Here you will find more information about Cargo.
Was this answer helpful?
You may transport your musical instrument on any of our flights, provided it is in a secure hard case. Instruments may be transported either as checked baggage or carried with you in the cabin.
For more information, please check the respective section "Carriage of musical instruments".
Was this answer helpful?
Sports/ special equipment may be carried as cabin and/ or checked baggage. You will need to submit your request for carrying your sports/ special equipment upon ticket issuance through the official digital channels of AEGEAN or the call center at (+30) 210 6261000.
For more information, please check here.
Was this answer helpful?
The Call Center operates 24 hours a day, 7 days a week. The final cost depends on your telecommunications' provider pricing list.
Please find below all contact numbers per country:
Greece: 801 11 20000 national calls within Greece, (+30) 210 6261000 international calls and mobiles
Belgium: (+32) 275 34710
Canada: (+1) 833 673 6110
China: +86-20-83701079 / 83701083
Cyprus: (+357) 22 654100
France: (+33) 170 031323
Germany: (+49) 069 2380560
Italy: (+39) 069 7150532-33
Saudi Arabia: (+966) 800 844 1206
Spain: (+34) 900 802376
United Kingdom: 0871 200 0040, (+44) 208 7593800
USA: (+1) 833 732 8158
Australia: 1800412979
All other countries: (+30) 210 6261000
* If you are a Gold Miles+Bonus member, you may benefit from our dedicated call center phone number, which you will find at the section "My Miles+Bonus account" at the bottom of the page. If you have not already logged in, you can do it here.
Was this answer helpful?
The Bonus points that you have accumulated from all your transactions using the Aegean Bonus Visa, can be converted into miles in the Miles+Bonus program, and thus give you free* trips with AEGEAN, Olympic Air, member-airlines of Star Alliance as well as products and services from the expanding network of Miles+Bonus partners in Greece and abroad.
You may convert any of your Bonus points collected into miles, online through your Miles+Bonus account on www.aegeanair.com or by contacting AEGEAN call center at (+30) 210 6261000, on a continuous basis, 24 hours a day, seven days a week.
To activate the fixed order for converting the Bonus pionts into miles, please contact directly Alpha Bank at 210 3260000.
* Taxes and airport fees are excluded.
Was this answer helpful?
Thank you for your trust! You may enroll here!
Was this answer helpful?
The Internet connection can be interrupted by clicking on “Log out” or by simply entering “Log out” in the URL line.
Was this answer helpful?
Please go on to the Deutsche Telekom portal and log in again with the credentials that were provided to you on the payment success page (also sent by email).
Was this answer helpful?
You can easily track the status of your flight here!
Was this answer helpful?
Transportation of pets is subject to Governmental regulations concerning import, export and transit of live animals. Each country may impose additional conditions; therefore, it is mandatory and advised for each passenger/pet owner to visit the respective authorities (usually Ministry of Food and Animal) of their destination country for further requirements.
For more information, please visit http://ec.europa.eu/food/animals/pet-movement/index_en.htm (official EU site on the regulations for travelling with pets/animals).
Transportation of dogs and cats to the UK is only permitted for flights to London Heathrow and only to be sent as cargo. Please check the guidelines for importing pets into the UK.
When travelling abroad, pet owners must also present a pet passport.
It is the owner’s responsibility to ensure that all paperwork required for the importation of their pet is correct for the country they are entering.
Find more information about traveling with pets.
Was this answer helpful?
Should you no longer wish to receive our latest offers and news, please click here.
Was this answer helpful?
In the context of our Corporate policy, in the event of a flight delay caused other than external circumstances which our Company could not have prevented, e.g. adverse weather conditions, strikes, airport restrictions, etc., we offer our customers a Free Ticket. Infants affected by either flight delay or overbooking are entitled to a letter for Free ticket.
This ticket shall be offered to you by our Colleagues prior to your departure at the airport if your flight is delayed more than one (1) hour for domestic flights and to/from Cyprus and more than two (2) hours for international flights.
Respective ticket may be used on a route (domestic/ international) and Class of Service (business/ economy) as the originally booked ticket. It is valid for traveling within one year from the date of the flight affected, with the exception of the period from 20th December to 10th January, the week of Orthodox and Catholic Easter as well as the weeks that follow and during July and August.
This letter is personal, not transferable and is valid for AEGEAN or Olympic Air operating flights only ("Code Share" flights are not included), for point to point travel, with confirmed seat upon availability.
Kindly note that reservation and issuing can only be made by any AEGEAN contracted Airport Ticketing Office (Stations of Public Services Obligation - PSO - routes are not included), or through our call center at (+30) 210 6261000, within reasonable time before the desired date of travel.
* Airport taxes and service charge are not included.
* Changes, rebookings and ticket reissue are not permitted.
Was this answer helpful?
If your pet travels unaccompanied, please contact our cargo department.
Transportation of dogs and cats to the UK is only permitted for flights to London Heathrow and only to be sent as cargo. For the Guidelines for importing Pets into the UK, click here.
Cargo Department
Tel.: +30 210 3543700, +30 210 3543 095/ 096
Fax: +30 210 3543198
Ε-mail: cargosupervisor@aegeanair.com
Was this answer helpful?
Take your personal device which is in flight mode and activate Wi-Fi.
Connect to the "Aegean WiFi " Wi-Fi network.
If the Aegean WiFi onboard portal doesn't automatically appear on your screen please open your browser and enter aegeanwifi.com.
On the portal, click on "Connect to Internet" to open the Deutsche Telekom portal and get connected.
After you have logged in, your access details will be displayed on the confirmation page and sent to you via e-mail. You will need these details if you have to log in again or if you want to use the Internet on another device.
Was this answer helpful?
Customer Relations operates from Monday to Friday 09:00 - 21:00 and 09:00 - 17:00 Saturday & Sunday (Local time).
You may contact us here. As soon as you send us your query, you will receive via email a Unique Identifier Number, for example 220214-000135. Our aim is to address all incoming queries, the latest, within 10 working days. Please note that processing times vary as a result of research or internal investigation.
For urgent matters please contact our call center at (+30) 210 6261000, which operates on a 24hour daily basis.
Was this answer helpful?
Via telephone by contacting AEGEAN’s call center at (+30) 210 6261000, which operates on a continuous basis, 24 hours a day, seven days a week.
* The final cost depends on your telecommunications’ provider pricing list.
Alternatively, you may submit your request here. As soon as you send us your query, you will receive via email a Unique Identifier Number, for example 211008-000316. Our aim is to address all incoming queries, the latest, within 10 working days. Please note that processing times vary as a result of research or internal investigation.
Was this answer helpful?
The password is confirmed in the email receipt sent to your email address after payment is processed, so you will be able to re-use the same password.
Was this answer helpful?
The availability of tickets is constantly changing as a result of cancellations, modifications or an offer which may be published for this route. This, however, doesn't mean that you can exchange your already purchased ticket for a lower cost one. Should you wish to cancel it, this will only be feasible as per the fare rules of your ticket.
Sign up now to our newsletter and be the first one to know about the latest news and offers by AEGEAN!
Was this answer helpful?
AEGEAN Gift Card can be redeemed 48 hours after purchase. To redeem your AEGEAN Gift Card and book a flight, simply enter the discount code received via email in the special field "Promotional Code or Credit Voucher" that appears on the booking form, during the booking process through aegeanair.com, olympicair.com or the AEGEAN app. The amount of the AEGEAN Gift Card is automatically deducted from the total value of the booking.
The AEGEAN Gift Card can be redeemed to cover part or all of the ticket value and additional services such as luggage, seat selection, Fast Track, sports equipment, and pets both during the initial issuance and through the "My Booking" section. You can select the desired service and apply the AEGEAN Gift Card code in the special field "Promotional Code or Credit Voucher". Any remaining amount resulting from the redemption of the AEGEAN Gift Card will be paid by the AEGEAN Gift Card recipient.
Find more about AEGEAN Gift Card.
Was this answer helpful?
In the event that your clothes or personal item get stained/ damaged during the flight, due to an action of our personnel, then our cabin crew will provide you with the appropriate assistance along with the "Damage of Unchecked items in Flight" form for you to fill in.
The Form and a brief description of the event will be forwarded internally to AEGEAN and Olympic Air Customer Relations for further evaluation and handling.
Was this answer helpful?
No, Shop in the clouds is not available on board, anymore.
Was this answer helpful?
Smoking is not permitted on any flights. You can however reduce the feeling of nicotine withdrawal by using special patches or chewing special gum. The use of electronic cigarettes e-cigarettes) is not permitted.
Was this answer helpful?
The Internet connection on-board is as secure as any other public hotspot. Nevertheless, we recommend that passengers use firewalls and anti-virus software to protect their personal data.
Was this answer helpful?
The Stream bundle is specifically designed to provide a great experience with your video streaming services such as, but not limited to, Netflix, Amazon Prime, YouTube, etc.
Was this answer helpful?
We have gathered here all the necessary information that you will need when travelling with your baby!
Was this answer helpful?
Cargo department operates 24 hours a day, seven days a week, processing phone bookings and taking delivery of cargo consignments for almost all destinations of the company’s network.
For information on flights and freight prices:
Tel.: +30 210 3543700, +30 210 3543 095/ 096 Sales & Operations (Daily 09:00-18:30)
During non-working hours you can contact the following telephone numbers:+30 210 3543098 & +30 210 3543099
Fax: +30 210 3543198
e-mail Supervisor: info-cargo@aegeanair.com
For administrative services and complaints:
Tel.: +30 210 3543091, Administration
Fax: +30 210 3543198
e-mail Administration: cargo_admin@aegeanair.com
Was this answer helpful?
If the Aegean WiFi portal does not open automatically, please manually enter the portal URL into your Internet browser: aegeanwifi.com
Was this answer helpful?
If the Deutsche Telekom portal does not open, please manually enter the portal URL into your Internet browser: https://portal.inflight-wifi.com.
Was this answer helpful?
Pets/ animals must be presented at a check-in counter for acceptance at least one (1) hour before flight departure. During Check-in at the airport, the "Live Animal Acceptance Checklist" must be completed by the available Check-in Agent and be signed respectively by both the Agent and the passenger/ owner of the pet.
At the Athens and Thessaloniki airports there are special check-in counters exclusively for passengers with pets/animals.
The pet/ animal’s health book must be presented for inspection and the pet/animal must have been fitted with the required ID microchip. Specifically for travel within Greece, the electronic Health Book issued by Gov.gr or a copy of its document is accepted as well if the date of the Microchip is also noted there.
When traveling abroad, pet owners must also present a pet passport. It is the owner’s responsibility to ensure that all paperwork required for the importation of their pet is correct for the country they are entering.
If a pet/ animal is not accompanied by its owner, a written authorization from the owner, using a declaration, is required.
Online and mobile check-in is available but you may pick your boarding pass at the airport.
Find more information about traveling with pets.
Was this answer helpful?
“My Notifications” service keeps you up-to-date on your upcoming flight by providing automated flight notifications, thus, saving you valuable time and enhancing your travel experience.
Once you check-in for your scheduled flight, you will be automatically notified when one of the following updates occurs:
the gate number is assigned to your flight
the gate number of your flight changes and a new gate is assigned
the departure gate of your flight opens
the baggage belt to go in order to collect your checked baggage
flight delay *
your checked baggage is not delivered at your destination's airport
*Delayed Departure notifications will be delivered even If you have not checked-in for your flight.
Explore more here!
Was this answer helpful?
The letter displayed on the boarding pass represents the travel class such as Economy, Premium Economy, Business, or First Class.
Y or M letters are commonly used for the Economy Class and C letter for the Business Class.
These letters do not necessarily match with the booking class of your ticket, based on which the miles are earned.
You can find your ticket’s booking class at the booking confirmation you received after your ticket’s purchase.
Was this answer helpful?
In case of voluntary cancellation of the ticket by the passenger, whose payment has been made using the AEGEAN Gift Card either in full or by using the card for payment of any additional amount, the refundable amount is returned in the form of a Gift Voucher valid for 12 months from the date of issue.
The refundable amount is subject to the regulations of the ticket chosen by the passenger. Cancellations of tickets are made through the AEGEAN Call Center with a charge of the cancellation cost per ticket.
The regulations for Gift Voucher’s use are the same as those of the AEGEAN Gift Card.
After 12 months the value of the Gift Voucher is not refundable.
Find more about AEGEAN Gift Card.
Was this answer helpful?
The aircraft is connected to a S-band satellite with a lower speed Internet access.
Was this answer helpful?
By making an offer on AEGEAN Upgrade Challenge you can determine how much you wish to pay for an upgrade to Business Class. You can submit your offer up to 10 hours prior to departure. Passengers will be notified whether they have won their bid via email. In order to take part in the AEGEAN Upgrade Challenge the ticket must be issued on AEGEAN or Olympic Air flight or when ticket is issued by other airline (for AEGEAN or Olympic flights).
Find more information about AEGEAN Upgrade Challenge.
Was this answer helpful?
Aegean WiFi onboard allows you to wirelessly connect to the Inflight Entertainment and Connectivity platform on-board your Aegean flight. Through the platform you can connect to the internet while you at the same time enjoy free access to a variety of entertainment content such as series, music, games etc and useful information for your flight and destination via your personal electronic device (e.g. laptop, tablet, smartphone).
Was this answer helpful?
The Airline's Travel Agency booking tool is an online booking engine and information platform for travel agencies, provided on behalf of the Airline for the purpose of selling the Airline flights, tickets and selected other products.
You can access the Booking Tool without being charged a transaction fee for its use. After completing the application form with the required new user data fields, you shall be given a Travel Agency Office ID, an Agent ID and a password. These details will allow the Travel Agency to access the Booking Tool.
Find out more at the section exclusively created for Travel Agencies.
Was this answer helpful?
Enjoy the benefits and services of our Business Class, by choosing one of the below options:
Take part in the Aegean Upgrade Challenge, make your offer and upgrade your ticket.
Upgrade your existing booking via "My Booking" section. The fare rules and conditions of your initial paid ticket apply.
Seat upgrade award with miles redemption. To redeem miles against an Upgrade Award, please contact AEGEAN's call center at (+30) 210 6261000, on a continuous basis, 24 hours a day, seven days a week. View the Terms&Conditions - Chapter 12: AEGEAN/ OLYMPIC AIR FLIGHTS.
Access your Miles+Bonus account online, click on "My Coupons" and get benefit of your coupons for complimentary seat upgrade on AEGEAN and Olympic Air operating flights. View the Terms&Conditions - for Silver or Gold Miles+Bonus members - AEGEAN Benefits - SEAT UPGRADE.
Was this answer helpful?
In AEGEAN we constantly invest in new and sophisticated aircraft as well as on control systems, technical support and training of our staff. In June 2018 the largest private investment in Greece valued at 5 billion USD, was announced for the order of up to 42 new generation aircraft of the A320neo family from Airbus. Our goal is to continue investing in our fleet, and to enhance one of our main competitive advantages – the low average age of our aircraft. AEGEAN fleet consists of 5 AIRBUS A320neo, 5 AIRBUS A321neo, 28 AIRBUS A320, 9 AIRBUS A321, 2 Dash 8-100, 6 Dash 8-Q400, 2 ATR 42-600 and 3 ATR 72-600.
Find more about each aircraft type here!
Was this answer helpful?
Learjet 60 is our top perfomer of the Lear Line, flying direct to your destination at an unsurpassed 51.000 feet. Suitable for up to seven passengers, capable of covering distances up to 4.500 km, well above traffic, in stand-up cabin and full VIP comfort.
Technical specifications:
Cruise speed: 900 km/hr
Flight Altitude: 51.000 ft
Passengers: 7
Crew: Captain, co-pilot, flight attendants (optional)
Contact: tel.: 0030 210 35 50 589, fax: 0030 210 35 50 170
mobile: 0030 693 700 34 16, e-mail: privatejet@aegeanair.com
Was this answer helpful?
We ask our passengers to respect the ban on carrying the materials and substances listed below, which might cause irreparable damage to your own health and safety, and that of your fellow passengers.
The materials and substances prohibited include:
Any explosive or flammable material which might endanger the health of passengers and crew or the general safety of the aircraft or the personal items being carried on board. Some examples of items in this category would include: any kind of ammunition or munitions or related mechanisms, gases and gas containers, flammable liquid fuels, any kind of firework, paint containers and materials, drinks with an alcohol content exceeding 70%, acetone, etc.
Any chemical or toxic substance, such as: acids and alkalis, corrosive or bleaching substances, disabling or incapacitating sprays, radioactive materials, poisons.
Infectious or biologically hazardous materials, e.g. contaminated blood, bacteria and viruses.
Read the Full List of Goods which considered as Dangerous.
Was this answer helpful?
Browse through the latest edition of BLUE, your favorite inflight magazine! Select and download your copy here!
Was this answer helpful?
All the latest announcements are published onto AEGEAN's official website under the section "News". You can also find updated information at Social Media (Facebook, X and Instagram).
Was this answer helpful?
Passenger Rights Israel Main content Notice of your rights in the event of denied boarding, flight delay or flight cancellation
This notice contains important information about your rights under Israel’s Aviation Services Law (Compensation and Assistance for Flight Cancellations and Changes in Conditions), 5772-2012 (the "ASL"). The rights referred to in this document apply in the following circumstances:
You have a confirmed reservation on a flight operated by the Airline purchased at a fare available directly or indirectly to the general public; and
(except in the case where your flight has been cancelled) you have presented yourself for check-in before the Check-In Deadline as specified by us in our General Terms & Conditions of Travel or related regulations; and
You are traveling on a flight departing from an airport in Israel or a flight arriving at an airport in Israel (unless it is evident that you received benefits or compensation and were given assistance in such other country and that those benefits, compensation and assistance directly correspond to your entitlement under ASL); and
You have not been denied boarding by reason of a matter set out in our General Terms & Conditions of Travel or related regulations; and
You have been denied boarding involuntarily or your flight is delayed by more than two hours beyond its scheduled departure time or cancelled.
DENIED BOARDING
The Airline, as a policy, does not overbook its flights. However, in the unlikely event that a seat is not available for a passenger with a confirmed reservation, we will seek volunteers to surrender their seats in exchange for benefits that we and the volunteer may agree upon before involuntarily denying boarding to other passengers. If there are insufficient volunteers and we deny you boarding involuntarily, you are entitled to the relevant rights set out in this chapter (same as in the event of flight cancelation), unless your boarding has been denied in circumstances where there are reasonable grounds to deny boarding such as reasons of health, safety, security or inadequate travel documentation.
FLIGHT DELAY BETWEEN 2 AND 8 HOURS
If we reasonably expect your flight to be delayed for two hours or more, but less than 8 hours, beyond its scheduled time of departure, you are entitled to the relevant rights set out in paragraph 3 of this document.
FLIGHT CANCELLATION AND DELAYS BY MORE THAN 8 HOURS
If your flight is cancelled, was brought forward, or delayed by more than 8 hours, you are entitled to the rights set out below (see following sections 1.; 2.; and 3.). As regards your right to compensation, please note that the Airline is entitled to refuse compensation when (the "Exemptions"):
You are informed of the cancellation at least two weeks before the scheduled time of departure; or
You are informed of the cancellation between two weeks and seven days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than two hours before the scheduled time of departure and reach your final destination less than four hours after the scheduled time of arrival; or
You are informed of the cancellation less than seven days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than one hour before the scheduled time of departure and to reach your final destination less than two hours after the scheduled time of arrival; or
The cancellation is due to extraordinary circumstances which were not under the Airline's control even if the Airline had done whatever was under its control; the flight was cancelled due to strike or a protected work-by-rule strike; the flight has been cancelled in order to prevent the desecration of the Sabbath or a Jewish holiday.
The aforementioned provisions do not apply if you refuse to fly on the alternative flight because the alternative flight was not offered to your travel companion(s) or for reasons of security, religion or medical limitations.
- RIGHT TO COMPENSATION
If you are involuntarily denied boarding or your flight is cancelled or delayed by eight or more hours with respect to the scheduled departure time, you are entitled to receive, subject to the Exemptions provided hereinabove, the following amount from us:
A. NIS 1,390, in respect of all flights of 2,000 km or less; or
B. NIS 2,220 in respect of all flights between 2,000 km and 4,500 km; or
C. NIS 3,340 in respect of all flights over 4,500 km
The foregoing compensation will be reduced by 50% provided that the delay in the landing time at the final destination compared with the original landing time does not exceed the scheduled arrival time of the flight originally booked by 4 hours (flights falling under A), 5 hours (flights falling under B) or 6 hours (flights falling under C). Compensation, if due, will be made within 45 days of receipt of a written request to Customer Relations. Compensation will be made by bank transfer or check, or by other means as agreed to in writing by the passenger.
- RIGHT TO REIMBURSEMENT OR RE-ROUTING
If you were denied boarding or your flight is cancelled or delayed at least 8 hours, you may choose between:
a) Reimbursement in the amount paid for the flight ticket, including fees, levies, taxes and other obligatory payments within 21 days of receipt of written application Replacement flight ticket to your final destination; or
b) re-routing, under comparable transport conditions, to your final destination at the earliest opportunity; or
c) re-routing, under comparable transport conditions, to your final destination at a later date at your convenience, subject to availability of seats.
If your flight is delayed by at least five hours and you elect not to travel, you are entitled to receive reimbursement as set out in point (a) above, together with, when relevant, a return flight to the first point of departure, at the earliest opportunity.
If you do not wish to continue with your initial travel plans when there is a delay of at least 5 hours, you may choose reimbursement or rerouting. However, if the flight's delay is due to a protected strike, you will only be entitled to reimbursement; and a) and b) above. Where it is not feasible for the Airline to arrange the care set out above, it will reimburse you for your reasonable receipted expenses upon application to Customer Relations.
Reimbursement in the amount paid for the Flight Ticket, including fees, levies, taxes and other obligatory payments within 21 days of receipt of written application.
- RIGHT TO CARE
The assistance as described in this section is provided in the event that a flight time of departure is delayed by at least two hours from the scheduled departure.
If the Airline expects a flight to be delayed by at least 2 hours you will be offered free of charge:
a) meals and refreshment vouchers in reasonable relation to the waiting time, as long as it will not further delay the departure of the
aircraft;
b) two telephone calls, telex or fax messages or e-mails;
If the Airline expects a flight to be delayed by 5 hours and less than 8 hours, you will also be offered free of charge, if applicable:
c) hotel accommodation in cases where a stay of one or more nights becomes necessary, or where a stay additional to that intended by you becomes necessary;
d) transport between the airport and place of accommodation (hotel or other).
- CHANGES TO THE TERMS
If you are placed in a higher class of service than that stipulated on the Flight Ticket, you will not be subject to any extra charges nor are you entitled to any monetary compensation. If you are involuntarily placed in a lower class of service than that stipulated on the Flight Ticket, you will receive reimbursement of 100% of the price of the ticket for all flight segments longer than 4500 km. For flight segments less than 4500 km, the Airline will pay an amount equal to the flight fare paid, multiplied by the ratio between the affected flight distance and the total flight distance.
This Notice is required by Israel’s Aviation Services Law (Compensation and Assistance for Flight Cancellations and Changes in Conditions), 5772-2012; Any legal claim or action taken in the event of a dispute should be based solely on the legal text of the Law.
Was this answer helpful?
Plan your trip beforehand and download the travel guide for your destination, which you may find available here!
Was this answer helpful?
Whether your AEGEAN flight is long or short there are a few helpful tips that will ensure an enjoyable and relaxed journey. These simple guidelines can help you reach your destination feeling stress-free, refreshed!
Was this answer helpful?
Here you may view the online timetable!
Was this answer helpful?
Get benefit from the guaranteed real time hotel availability through AEGEAN’s partnership with Booking.com. Find deals for any season, from cosy country homes to funky city flats.
Don't forget to check for travel restrictions. Travel may be permitted only for certain purposes and in particular, touristic travel may not be allowed. Read more.
Was this answer helpful?
Travelling with children? We are here for you!
Read about the bundle of services exclusively designed for you, so that to turn your family trip into an even more pleasurable experience.
Was this answer helpful?
The bandwidth offered depends on the chosen internet bundle. The speed is up to 1,5 Mbps with the Text & Surf and up to 15 Mbps with the Stream package.
* The bandwith can be lower if the 4G LTE ground network is out of reach.
Was this answer helpful?
Currently you can find the following content in the complimentary Aegean Wi-Fi portal:
Series
Cartoons
Games
Documentaries
Daily News
Music
Moving Map
Destination Info
Info about Aegean
Was this answer helpful?
Shop in the clouds will not be available for some time. We are working towards a new and improved version of it.
Was this answer helpful?
While we encourage our Stream bundle customers to take full advantage of our excellent quality of service and high download speeds, we have an obligation to ensure that all customers receive the best possible service at all times. The Fair Usage Policy ensures that we continue to provide a good standard of service among all customers. Downloading of large amounts of data or content may trigger the Fair Usage Policy, which will temporarily reduce your download/upload speeds.
Was this answer helpful?
No Value
Was this answer helpful?
You may apply for a Travel Certification here.
The certificate is issued for flights that took place up to five (5) years prior to the date of the request and is sent electronically to the email address you provide, in the language you select (Greek or English) when completing the form.
For the following cases, please submit your request here:
Travel certificate for infants (0–2 years old)
No-boarding certificate (for adults, children, or infants)
Was this answer helpful?
No Value
Was this answer helpful?
Proceed with a request for Credit Voucher of equal value to the ticket purchased. An additional 10% is offered on the Credit Voucher value. You will receive it as soon as possible and you will be able to redeem your Credit Voucher on any future flight within the next 18 months. If you will not use it, you are eligible to request a monetary refund, either for the total or the remaining unused amount.
Proceed with rebooking your flight at no cost only through our call center at (+30) 210 6261000.
In case you do not want to proceed with a Credit Voucher or a rebooking, you may request for refund for your future cancelled flight through here.
Was this answer helpful?
Denied Boarding, Flight Cancellation and Delay: Notification of Passengers’ Right to Compensation and Assistance under EC Regulation No 261/ 2004
Aegean Airlines makes every effort to operate without disruption to its published schedule of flights. If a flight operated by Aegean Airlines is delayed, cancelled or you are denied boarding, you may be entitled to compensation and assistance under EC Regulation No. 261/ 2004 (“Regulation 261”).
Eligibility
Regulation 261 is applicable to passengers who:
Depart from an airport located in the territory of an EU Member State or depart from a third country to an airport situated in an EU Member State, unless the passengers received benefits or compensation and were given assistance in the third country;
Have a confirmed reservation, i.e. a valid ticket (including an e-ticket) or other proof, which indicates that the reservation has been accepted and registered by Aegean Airlines or its authorized agent or have been transferred by an air carrier or tour operator from the flight for which they held a confirmed reservation to another flight;
Except in the case of cancellation, presented themselves for check-in at least 30 minutes prior to the scheduled time of departure;
are not traveling free of charge or at a reduced fare, not available (directly or indirectly) to the public;
Have tickets issued under a frequent flyer program or other commercial program by Aegean Airlines or a tour operator.
Denied Boarding
When Aegean Airlines reasonably expects to deny boarding on a flight, it shall first call for volunteers to surrender their reservations in exchange for benefits under conditions to be agreed between the passenger concerned and Aegean Airlines. Volunteers shall be assisted (see Reimbursement or Re-routing below), such assistance being additional to these benefits.
If an insufficient number of volunteers come forward to allow the remaining passengers with reservations to board the flight, Aegean Airlines may then deny boarding to passengers against their will.
Under Regulation 261, “denied boarding” means a refusal to carry passengers on a flight, although they have presented themselves for boarding, under the conditions laid down (see Eligibility above), except where there are reasonable grounds to deny them boarding, such as reasons of health, safety, security or inadequate travel documentation.
If boarding is denied to passengers against their will, Aegean Airlines shall immediately compensate them (see Compensation below) and assist them (see Reimbursement or Re-routing and Right to Care below).
Cancellation
Where a flight operated by Aegean Airlines is cancelled, the passengers concerned shall:
Be offered assistance (see Reimbursement or Re-routing and Right to Care);
Have the right to compensation (see Compensation below), except where the flight is cancelled: at least two weeks before the scheduled time of departure; or
between two weeks and seven days before the scheduled time of departure and are offered re-routing, allowing them to depart no more than two hours before the schedule time of departure and to reach their final destination less than four hours after the scheduled time of arrival; or
less than seven days before the scheduled time of departure and are offered re-routing allowing them to depart no more than one hour before the scheduled time of departure and to reach theirfinal destination less than two hours after the scheduled time of arrival.
When passengers are informed of the cancellation, Aegean Airlines will give an explanation concerning possible alternative transport.
Delay
When Aegean Airlines reasonably expects a flight to be delayed beyond its scheduled time of departure:
for two hours or more in the case of flights of 1500 kilometers or less; or
for three hours or more in the case of all intra-Community flights of more than 1500 kilometers and of all other flights between 1500 and 3500 kilometers; or
for four hours or more in the case of all flights not falling under (a) or (b),
The passengers shall be offered assistance in accordance with paragraphs “Right to Care” and “Reimbursement or Re-routing”. In addition, Passengers may be entitled to financial compensation as per paragraph “Compensation”, if the flight is delayed for more than 3 hours.
Right to Care
Where a flight is:
Cancelled;
Boarding is denied against a passenger’s will; or
Delayed as per the paragraph “Delay”
Passengers shall be offered, free of charge:
Meals and refreshments in a reasonable relation to the waiting time;
Hotel accommodation (where a stay of one or more nights becomes necessary or where a stay additional to that intended by the passenger becomesnecessary);*
Transport between the airport and the place of accommodation (hotel or other)*;
Two telephone calls, telex or fax messages, or e-mails.
In cases of delay and cancellation (in the event of re-routing), hotel accommodation and transport is only applicable when the reasonably expected time of departure of the new flight is at least the day after the departure as planned for the delayed or cancelled flight.
Compensation
Aegean Airlines is not required to provide compensation if it can prove that the delay, the cancellation or the denied boarding is caused by extraordinary circumstances, which could not have been avoided even if all reasonable measures had been taken.
Such circumstances may, in particular, occur in cases of air traffic management decisions, political instability, meteorological conditions incompatible with the operation of the flight concerned, security risks, unexpected flight safety shortcomings which are beyond the control of Aegean Airlines, strikes or other collective disputes outside Aegean Airlines that affect the operation of an operating carrier.
Where applicable, passengers shall receive compensation amounting to:
€250 for flights of 1500 km or less;
€400 for flights within the EU of more than 1500 km and for all other flights between 1500 km and 3500 km;
€600 for all flights not falling under either of these categories;
The compensation shall be paid in cash, by electronic bank transfer, bank orders or bank cheques or, with the signed agreement of the passenger, in travel vouchers and/ or other services.
Aegean Airlines may reduce by 50% the amount of compensation that it is required to pay to the passengers concerned, when passengers are offered re-routing to their final destination on an alternative flight and the arrivaltime of which does not exceed the scheduled arrivaltime ofthe flight originally booked by:
Two hours for flights of 1500 km or less;
Three hours for all flights within the EU of more than 1500 km and for all other flights between 1500km and 3500 km; or
Four hoursfor all other flights not falling under either of these categories.
Reimbursement or Re-routing
Where applicable, passengers shall be offered the choice between:
Reimbursement within 7 days of the full cost of the ticket at the price at which it was bought for the part or parts of the journey not made and for the part or parts of the journey already made if the flight is no longer serving any purpose in relation to the passenger’s original travel plan, together with, when relevant, a return flight to the first point of departure, at the earliest opportunity; or
Re-routing, under comparable transport conditions, to their final destination either at the earliest opportunity or at a later date at the passenger's convenience, subject to availability ofseats.
Where a flight operated by Aegean Airlines is delayed for at least 5 hours beyond its scheduled time of departure, passengers shall be offered reimbursement (as stated above).
Persons with Reduced Mobility or Special Needs
Where applicable, Aegean Airlines shall give priority to the needs of persons with reduced mobility and any persons or certified dogs accompanying them, as well as unaccompanied children. In cases of denied boarding, cancellation and delays of any length, persons with reduced mobility and any persons accompanying them, as well as unaccompanied children, shall have the right to care (see Right to Care above) as soon as possible.
Downgrading
If Aegean Airlines places a passenger in a class lower than that for which the ticket was purchased, Aegean it shall within 7 days reimburse the following percentages of the price of the ticket:
30% for all flights of 1500 km or less;
50% for all flights within the EU of more than 1500 km, except flights between the EU Territory of the Member States and the French overseas departments, and for all other flights between 1500 and 3500 km; or
75% for all flights not falling under either of these categories.
Making a Claim
This notice sets out the applicable rules for compensation and assistance under Regulation 261: it does not create any new rights. Regulation 261 is without prejudice to a passenger’s right to further compensation. If you are in any doubt as to your rights, you should take independent professional legal advice.
If you wish to make a claim, please contact Aegean Airlines Customer Relations:
Via Aegean official website: www.aegeanair.com → Help & Contact → Email
NATIONAL ENFORCEMENT BODIES
If a passenger has a complaint about a flight operated by Aegean Airlines, that passenger may complain to the Civil Aviation Authority or any other competent body designated by a Member State, about an alleged infringement of Regulation 261 at any airport on the territory of a Member State or concerning any flight from a third country to an airport in that territory.
The body responsible for the enforcement of Regulation 261 in respect of flights from an airport in Greece and flights from a third country to an airport in Greece is the Hellenic Civil Aviation Authority, whose contact details are below:
Hellenic Civil Aviation Authority
Air Transport and International Affairs Division
Postal address: P. O. Box 70360, 166 10
Glyfada, Attica, GREECE
TELEPHONE: 210 8916000
E-MAIL: ypa@hcaa.gr, protocol@hcaa.gr
FAX: 210 8947101
SITE: http://www.ypa.gr
EU and other Countries: https://transport.ec.europa.eu/transport-themes/passenger-rights/national-enforcement-bodies-neb_en
Republic of North Macedonia
Civil Aviation Agency
Dame Gruev 1
1000 Skopje
Republic of North Macedonia
E-mail:passengerrights@caa.gov.mk
Was this answer helpful?
We always do our best so that our flights depart on time as scheduled. However, flight delays and cancellations may occur.
In these cases, our Company follows and implements the European Regulation (EC) No.261/ 2004 concerning Passengers' Rights.
Was this answer helpful?
Passenger Rights Israel Main content Notice of your rights in the event of denied boarding, flight delay or flight cancellation
This notice contains important information about your rights under Israel’s Aviation Services Law (Compensation and Assistance for Flight Cancellations and Changes in Conditions), 5772-2012 (the "ASL"). The rights referred to in this document apply in the following circumstances:
You have a confirmed reservation on a flight operated by the Airline purchased at a fare available directly or indirectly to the general public; and
(except in the case where your flight has been cancelled) you have presented yourself for check-in before the Check-In Deadline as specified by us in our General Terms & Conditions of Travel or related regulations; and
You are traveling on a flight departing from an airport in Israel or a flight arriving at an airport in Israel (unless it is evident that you received benefits or compensation and were given assistance in such other country and that those benefits, compensation and assistance directly correspond to your entitlement under ASL); and
You have not been denied boarding by reason of a matter set out in our General Terms & Conditions of Travel or related regulations; and
You have been denied boarding involuntarily or your flight is delayed by more than two hours beyond its scheduled departure time or cancelled.
DENIED BOARDING
The Airline, as a policy, does not overbook its flights. However, in the unlikely event that a seat is not available for a passenger with a confirmed reservation, we will seek volunteers to surrender their seats in exchange for benefits that we and the volunteer may agree upon before involuntarily denying boarding to other passengers. If there are insufficient volunteers and we deny you boarding involuntarily, you are entitled to the relevant rights set out in this chapter (same as in the event of flight cancelation), unless your boarding has been denied in circumstances where there are reasonable grounds to deny boarding such as reasons of health, safety, security or inadequate travel documentation.
FLIGHT DELAY BETWEEN 2 AND 8 HOURS
If we reasonably expect your flight to be delayed for two hours or more, but less than 8 hours, beyond its scheduled time of departure, you are entitled to the relevant rights set out in paragraph 3 of this document.
FLIGHT CANCELLATION AND DELAYS BY MORE THAN 8 HOURS
If your flight is cancelled, was brought forward, or delayed by more than 8 hours, you are entitled to the rights set out below (see following sections 1.; 2.; and 3.). As regards your right to compensation, please note that the Airline is entitled to refuse compensation when (the "Exemptions"):
You are informed of the cancellation at least two weeks before the scheduled time of departure; or
You are informed of the cancellation between two weeks and seven days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than two hours before the scheduled time of departure and reach your final destination less than four hours after the scheduled time of arrival; or
You are informed of the cancellation less than seven days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than one hour before the scheduled time of departure and to reach your final destination less than two hours after the scheduled time of arrival; or
The cancellation is due to extraordinary circumstances which were not under the Airline's control even if the Airline had done whatever was under its control; the flight was cancelled due to strike or a protected work-by-rule strike; the flight has been cancelled in order to prevent the desecration of the Sabbath or a Jewish holiday.
The aforementioned provisions do not apply if you refuse to fly on the alternative flight because the alternative flight was not offered to your travel companion(s) or for reasons of security, religion or medical limitations.
- RIGHT TO COMPENSATION
If you are involuntarily denied boarding or your flight is cancelled or delayed by eight or more hours with respect to the scheduled departure time, you are entitled to receive, subject to the Exemptions provided hereinabove, the following amount from us:
A. NIS 1,390, in respect of all flights of 2,000 km or less; or
B. NIS 2,220 in respect of all flights between 2,000 km and 4,500 km; or
C. NIS 3,340 in respect of all flights over 4,500 km
The foregoing compensation will be reduced by 50% provided that the delay in the landing time at the final destination compared with the original landing time does not exceed the scheduled arrival time of the flight originally booked by 4 hours (flights falling under A), 5 hours (flights falling under B) or 6 hours (flights falling under C). Compensation, if due, will be made within 45 days of receipt of a written request to Customer Relations. Compensation will be made by bank transfer or check, or by other means as agreed to in writing by the passenger.
- RIGHT TO REIMBURSEMENT OR RE-ROUTING
If you were denied boarding or your flight is cancelled or delayed at least 8 hours, you may choose between:
a) Reimbursement in the amount paid for the flight ticket, including fees, levies, taxes and other obligatory payments within 21 days of receipt of written application Replacement flight ticket to your final destination; or
b) re-routing, under comparable transport conditions, to your final destination at the earliest opportunity; or
c) re-routing, under comparable transport conditions, to your final destination at a later date at your convenience, subject to availability of seats.
If your flight is delayed by at least five hours and you elect not to travel, you are entitled to receive reimbursement as set out in point (a) above, together with, when relevant, a return flight to the first point of departure, at the earliest opportunity.
If you do not wish to continue with your initial travel plans when there is a delay of at least 5 hours, you may choose reimbursement or rerouting. However, if the flight's delay is due to a protected strike, you will only be entitled to reimbursement; and a) and b) above. Where it is not feasible for the Airline to arrange the care set out above, it will reimburse you for your reasonable receipted expenses upon application to Customer Relations.
Reimbursement in the amount paid for the Flight Ticket, including fees, levies, taxes and other obligatory payments within 21 days of receipt of written application.
- RIGHT TO CARE
The assistance as described in this section is provided in the event that a flight time of departure is delayed by at least two hours from the scheduled departure.
If the Airline expects a flight to be delayed by at least 2 hours you will be offered free of charge:
a) meals and refreshment vouchers in reasonable relation to the waiting time, as long as it will not further delay the departure of the
aircraft;
b) two telephone calls, telex or fax messages or e-mails;
If the Airline expects a flight to be delayed by 5 hours and less than 8 hours, you will also be offered free of charge, if applicable:
c) hotel accommodation in cases where a stay of one or more nights becomes necessary, or where a stay additional to that intended by you becomes necessary;
d) transport between the airport and place of accommodation (hotel or other).
- CHANGES TO THE TERMS
If you are placed in a higher class of service than that stipulated on the Flight Ticket, you will not be subject to any extra charges nor are you entitled to any monetary compensation. If you are involuntarily placed in a lower class of service than that stipulated on the Flight Ticket, you will receive reimbursement of 100% of the price of the ticket for all flight segments longer than 4500 km. For flight segments less than 4500 km, the Airline will pay an amount equal to the flight fare paid, multiplied by the ratio between the affected flight distance and the total flight distance.
This Notice is required by Israel’s Aviation Services Law (Compensation and Assistance for Flight Cancellations and Changes in Conditions), 5772-2012; Any legal claim or action taken in the event of a dispute should be based solely on the legal text of the Law.
Was this answer helpful?
“My Notifications” service keeps you up-to-date on your upcoming flight by providing automated flight Push notifications through the Aegean App, SMS or email!
Just check-in through the Aegean App and start receiving Push notifications or provide your up-to-date mobile phone number or email address during the check-in procedure.
Was this answer helpful?
Denied Boarding, Flight Cancellation and Delay: Notification of Passengers’ Right to Compensation and Assistance under EC Regulation No 261/ 2004
Aegean Airlines makes every effort to operate without disruption to its published schedule of flights. If a flight operated by Aegean Airlines is delayed, cancelled or you are denied boarding, you may be entitled to compensation and assistance under EC Regulation No. 261/ 2004 (“Regulation 261”).
Eligibility
Regulation 261 is applicable to passengers who:
Depart from an airport located in the territory of an EU Member State or depart from a third country to an airport situated in an EU Member State, unless the passengers received benefits or compensation and were given assistance in the third country;
Have a confirmed reservation, i.e. a valid ticket (including an e-ticket) or other proof, which indicates that the reservation has been accepted and registered by Aegean Airlines or its authorized agent or have been transferred by an air carrier or tour operator from the flight for which they held a confirmed reservation to another flight;
Except in the case of cancellation, presented themselves for check-in at least 30 minutes prior to the scheduled time of departure;
are not traveling free of charge or at a reduced fare, not available (directly or indirectly) to the public;
Have tickets issued under a frequent flyer program or other commercial program by Aegean Airlines or a tour operator.
Denied Boarding
When Aegean Airlines reasonably expects to deny boarding on a flight, it shall first call for volunteers to surrender their reservations in exchange for benefits under conditions to be agreed between the passenger concerned and Aegean Airlines. Volunteers shall be assisted (see Reimbursement or Re-routing below), such assistance being additional to these benefits.
If an insufficient number of volunteers come forward to allow the remaining passengers with reservations to board the flight, Aegean Airlines may then deny boarding to passengers against their will.
Under Regulation 261, “denied boarding” means a refusal to carry passengers on a flight, although they have presented themselves for boarding, under the conditions laid down (see Eligibility above), except where there are reasonable grounds to deny them boarding, such as reasons of health, safety, security or inadequate travel documentation.
If boarding is denied to passengers against their will, Aegean Airlines shall immediately compensate them (see Compensation below) and assist them (see Reimbursement or Re-routing and Right to Care below).
Cancellation
Where a flight operated by Aegean Airlines is cancelled, the passengers concerned shall:
Be offered assistance (see Reimbursement or Re-routing and Right to Care);
Have the right to compensation (see Compensation below), except where the flight is cancelled: at least two weeks before the scheduled time of departure; or
between two weeks and seven days before the scheduled time of departure and are offered re-routing, allowing them to depart no more than two hours before the schedule time of departure and to reach their final destination less than four hours after the scheduled time of arrival; or
less than seven days before the scheduled time of departure and are offered re-routing allowing them to depart no more than one hour before the scheduled time of departure and to reach theirfinal destination less than two hours after the scheduled time of arrival.
When passengers are informed of the cancellation, Aegean Airlines will give an explanation concerning possible alternative transport.
Delay
When Aegean Airlines reasonably expects a flight to be delayed beyond its scheduled time of departure:
for two hours or more in the case of flights of 1500 kilometers or less; or
for three hours or more in the case of all intra-Community flights of more than 1500 kilometers and of all other flights between 1500 and 3500 kilometers; or
for four hours or more in the case of all flights not falling under (a) or (b),
The passengers shall be offered assistance in accordance with paragraphs “Right to Care” and “Reimbursement or Re-routing”. In addition, Passengers may be entitled to financial compensation as per paragraph “Compensation”, if the flight is delayed for more than 3 hours.
Right to Care
Where a flight is:
Cancelled;
Boarding is denied against a passenger’s will; or
Delayed as per the paragraph “Delay”
Passengers shall be offered, free of charge:
Meals and refreshments in a reasonable relation to the waiting time;
Hotel accommodation (where a stay of one or more nights becomes necessary or where a stay additional to that intended by the passenger becomesnecessary);*
Transport between the airport and the place of accommodation (hotel or other)*;
Two telephone calls, telex or fax messages, or e-mails.
In cases of delay and cancellation (in the event of re-routing), hotel accommodation and transport is only applicable when the reasonably expected time of departure of the new flight is at least the day after the departure as planned for the delayed or cancelled flight.
Compensation
Aegean Airlines is not required to provide compensation if it can prove that the delay, the cancellation or the denied boarding is caused by extraordinary circumstances, which could not have been avoided even if all reasonable measures had been taken.
Such circumstances may, in particular, occur in cases of air traffic management decisions, political instability, meteorological conditions incompatible with the operation of the flight concerned, security risks, unexpected flight safety shortcomings which are beyond the control of Aegean Airlines, strikes or other collective disputes outside Aegean Airlines that affect the operation of an operating carrier.
Where applicable, passengers shall receive compensation amounting to:
€250 for flights of 1500 km or less;
€400 for flights within the EU of more than 1500 km and for all other flights between 1500 km and 3500 km;
€600 for all flights not falling under either of these categories;
The compensation shall be paid in cash, by electronic bank transfer, bank orders or bank cheques or, with the signed agreement of the passenger, in travel vouchers and/ or other services.
Aegean Airlines may reduce by 50% the amount of compensation that it is required to pay to the passengers concerned, when passengers are offered re-routing to their final destination on an alternative flight and the arrivaltime of which does not exceed the scheduled arrivaltime ofthe flight originally booked by:
Two hours for flights of 1500 km or less;
Three hours for all flights within the EU of more than 1500 km and for all other flights between 1500km and 3500 km; or
Four hoursfor all other flights not falling under either of these categories.
Reimbursement or Re-routing
Where applicable, passengers shall be offered the choice between:
Reimbursement within 7 days of the full cost of the ticket at the price at which it was bought for the part or parts of the journey not made and for the part or parts of the journey already made if the flight is no longer serving any purpose in relation to the passenger’s original travel plan, together with, when relevant, a return flight to the first point of departure, at the earliest opportunity; or
Re-routing, under comparable transport conditions, to their final destination either at the earliest opportunity or at a later date at the passenger's convenience, subject to availability ofseats.
Where a flight operated by Aegean Airlines is delayed for at least 5 hours beyond its scheduled time of departure, passengers shall be offered reimbursement (as stated above).
Persons with Reduced Mobility or Special Needs
Where applicable, Aegean Airlines shall give priority to the needs of persons with reduced mobility and any persons or certified dogs accompanying them, as well as unaccompanied children. In cases of denied boarding, cancellation and delays of any length, persons with reduced mobility and any persons accompanying them, as well as unaccompanied children, shall have the right to care (see Right to Care above) as soon as possible.
Downgrading
If Aegean Airlines places a passenger in a class lower than that for which the ticket was purchased, Aegean it shall within 7 days reimburse the following percentages of the price of the ticket:
30% for all flights of 1500 km or less;
50% for all flights within the EU of more than 1500 km, except flights between the EU Territory of the Member States and the French overseas departments, and for all other flights between 1500 and 3500 km; or
75% for all flights not falling under either of these categories.
Making a Claim
This notice sets out the applicable rules for compensation and assistance under Regulation 261: it does not create any new rights. Regulation 261 is without prejudice to a passenger’s right to further compensation. If you are in any doubt as to your rights, you should take independent professional legal advice.
If you wish to make a claim, please contact Aegean Airlines Customer Relations:
Via Aegean official website: www.aegeanair.com → Help & Contact → Email
NATIONAL ENFORCEMENT BODIES
If a passenger has a complaint about a flight operated by Aegean Airlines, that passenger may complain to the Civil Aviation Authority or any other competent body designated by a Member State, about an alleged infringement of Regulation 261 at any airport on the territory of a Member State or concerning any flight from a third country to an airport in that territory.
The body responsible for the enforcement of Regulation 261 in respect of flights from an airport in Greece and flights from a third country to an airport in Greece is the Hellenic Civil Aviation Authority, whose contact details are below:
Hellenic Civil Aviation Authority
Air Transport and International Affairs Division
Postal address: P. O. Box 70360, 166 10
Glyfada, Attica, GREECE
TELEPHONE: 210 8916000
E-MAIL: ypa@hcaa.gr, protocol@hcaa.gr
FAX: 210 8947101
SITE: http://www.ypa.gr
EU and other Countries: https://transport.ec.europa.eu/transport-themes/passenger-rights/national-enforcement-bodies-neb_en
Republic of North Macedonia
Civil Aviation Agency
Dame Gruev 1
1000 Skopje
Republic of North Macedonia
E-mail:passengerrights@caa.gov.mk
Was this answer helpful?
We always do our best so that our flights depart on time as scheduled. However, flight delays and cancellations may occur.
In these cases, our Company follows and implements the European Regulation (EC) No.261/ 2004 concerning Passengers' Rights.
Was this answer helpful?
Passenger Rights Israel Main content Notice of your rights in the event of denied boarding, flight delay or flight cancellation
This notice contains important information about your rights under Israel’s Aviation Services Law (Compensation and Assistance for Flight Cancellations and Changes in Conditions), 5772-2012 (the "ASL"). The rights referred to in this document apply in the following circumstances:
You have a confirmed reservation on a flight operated by the Airline purchased at a fare available directly or indirectly to the general public; and
(except in the case where your flight has been cancelled) you have presented yourself for check-in before the Check-In Deadline as specified by us in our General Terms & Conditions of Travel or related regulations; and
You are traveling on a flight departing from an airport in Israel or a flight arriving at an airport in Israel (unless it is evident that you received benefits or compensation and were given assistance in such other country and that those benefits, compensation and assistance directly correspond to your entitlement under ASL); and
You have not been denied boarding by reason of a matter set out in our General Terms & Conditions of Travel or related regulations; and
You have been denied boarding involuntarily or your flight is delayed by more than two hours beyond its scheduled departure time or cancelled.
DENIED BOARDING
The Airline, as a policy, does not overbook its flights. However, in the unlikely event that a seat is not available for a passenger with a confirmed reservation, we will seek volunteers to surrender their seats in exchange for benefits that we and the volunteer may agree upon before involuntarily denying boarding to other passengers. If there are insufficient volunteers and we deny you boarding involuntarily, you are entitled to the relevant rights set out in this chapter (same as in the event of flight cancelation), unless your boarding has been denied in circumstances where there are reasonable grounds to deny boarding such as reasons of health, safety, security or inadequate travel documentation.
FLIGHT DELAY BETWEEN 2 AND 8 HOURS
If we reasonably expect your flight to be delayed for two hours or more, but less than 8 hours, beyond its scheduled time of departure, you are entitled to the relevant rights set out in paragraph 3 of this document.
FLIGHT CANCELLATION AND DELAYS BY MORE THAN 8 HOURS
If your flight is cancelled, was brought forward, or delayed by more than 8 hours, you are entitled to the rights set out below (see following sections 1.; 2.; and 3.). As regards your right to compensation, please note that the Airline is entitled to refuse compensation when (the "Exemptions"):
You are informed of the cancellation at least two weeks before the scheduled time of departure; or
You are informed of the cancellation between two weeks and seven days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than two hours before the scheduled time of departure and reach your final destination less than four hours after the scheduled time of arrival; or
You are informed of the cancellation less than seven days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than one hour before the scheduled time of departure and to reach your final destination less than two hours after the scheduled time of arrival; or
The cancellation is due to extraordinary circumstances which were not under the Airline's control even if the Airline had done whatever was under its control; the flight was cancelled due to strike or a protected work-by-rule strike; the flight has been cancelled in order to prevent the desecration of the Sabbath or a Jewish holiday.
The aforementioned provisions do not apply if you refuse to fly on the alternative flight because the alternative flight was not offered to your travel companion(s) or for reasons of security, religion or medical limitations.
- RIGHT TO COMPENSATION
If you are involuntarily denied boarding or your flight is cancelled or delayed by eight or more hours with respect to the scheduled departure time, you are entitled to receive, subject to the Exemptions provided hereinabove, the following amount from us:
A. NIS 1,390, in respect of all flights of 2,000 km or less; or
B. NIS 2,220 in respect of all flights between 2,000 km and 4,500 km; or
C. NIS 3,340 in respect of all flights over 4,500 km
The foregoing compensation will be reduced by 50% provided that the delay in the landing time at the final destination compared with the original landing time does not exceed the scheduled arrival time of the flight originally booked by 4 hours (flights falling under A), 5 hours (flights falling under B) or 6 hours (flights falling under C). Compensation, if due, will be made within 45 days of receipt of a written request to Customer Relations. Compensation will be made by bank transfer or check, or by other means as agreed to in writing by the passenger.
- RIGHT TO REIMBURSEMENT OR RE-ROUTING
If you were denied boarding or your flight is cancelled or delayed at least 8 hours, you may choose between:
a) Reimbursement in the amount paid for the flight ticket, including fees, levies, taxes and other obligatory payments within 21 days of receipt of written application Replacement flight ticket to your final destination; or
b) re-routing, under comparable transport conditions, to your final destination at the earliest opportunity; or
c) re-routing, under comparable transport conditions, to your final destination at a later date at your convenience, subject to availability of seats.
If your flight is delayed by at least five hours and you elect not to travel, you are entitled to receive reimbursement as set out in point (a) above, together with, when relevant, a return flight to the first point of departure, at the earliest opportunity.
If you do not wish to continue with your initial travel plans when there is a delay of at least 5 hours, you may choose reimbursement or rerouting. However, if the flight's delay is due to a protected strike, you will only be entitled to reimbursement; and a) and b) above. Where it is not feasible for the Airline to arrange the care set out above, it will reimburse you for your reasonable receipted expenses upon application to Customer Relations.
Reimbursement in the amount paid for the Flight Ticket, including fees, levies, taxes and other obligatory payments within 21 days of receipt of written application.
- RIGHT TO CARE
The assistance as described in this section is provided in the event that a flight time of departure is delayed by at least two hours from the scheduled departure.
If the Airline expects a flight to be delayed by at least 2 hours you will be offered free of charge:
a) meals and refreshment vouchers in reasonable relation to the waiting time, as long as it will not further delay the departure of the
aircraft;
b) two telephone calls, telex or fax messages or e-mails;
If the Airline expects a flight to be delayed by 5 hours and less than 8 hours, you will also be offered free of charge, if applicable:
c) hotel accommodation in cases where a stay of one or more nights becomes necessary, or where a stay additional to that intended by you becomes necessary;
d) transport between the airport and place of accommodation (hotel or other).
- CHANGES TO THE TERMS
If you are placed in a higher class of service than that stipulated on the Flight Ticket, you will not be subject to any extra charges nor are you entitled to any monetary compensation. If you are involuntarily placed in a lower class of service than that stipulated on the Flight Ticket, you will receive reimbursement of 100% of the price of the ticket for all flight segments longer than 4500 km. For flight segments less than 4500 km, the Airline will pay an amount equal to the flight fare paid, multiplied by the ratio between the affected flight distance and the total flight distance.
This Notice is required by Israel’s Aviation Services Law (Compensation and Assistance for Flight Cancellations and Changes in Conditions), 5772-2012; Any legal claim or action taken in the event of a dispute should be based solely on the legal text of the Law.
Was this answer helpful?
“My Notifications” service keeps you up-to-date on your upcoming flight by providing automated flight Push notifications through the Aegean App, SMS or email!
Just check-in through the Aegean App and start receiving Push notifications or provide your up-to-date mobile phone number or email address during the check-in procedure.
Was this answer helpful?
On Aegean the internet access is valid for the full duration of the flight. There are no limitations set on time or volume of data.
Was this answer helpful?
With the exception of specific breeds, only cats and dogs (<rn:answer_xref anchor="" answer_id="310" contents="guide dogs" style="" target="" title=""/> included) can travel in the aircraft cabin with you. The maximum permitted weight for a pet, combined with its container, is eight (8) kilos.
If you have a larger animal which exceeds the eight (8) kilos weight limit (including its container), then it should only be transported in the baggage hold compartment of the aircraft. Except for particular breeds, AEGEAN welcomes for transportation in the holds of Airbus 319, 320, 321 and DH8-Q400 aircraft only dogs and cats and no other animal species.
Find more information about Traveling with Pets.
Was this answer helpful?
The system supports all major VPN applications. However, it also depends on the VPN configuration of your company. The system allows Internet connections to the TCP/ IP standard.
Was this answer helpful?
Internet phone calls are allowed on Aegean flights.
Was this answer helpful?
A GSM-like connection is currently being developed. Our passengers are, therefore, not able to use SMS and other data transfer methods with their mobile phones using their own mobile phone contract at the moment. For now, they can use messaging services via the Wi-Fi internet connection, such as iMessage and WhatsApp.
Was this answer helpful?
No, everybody has the option to purchase Internet access via credit card or Paypal.
Was this answer helpful?
AEGEAN | Book a ferry is an online booking platform for ferry tickets developed and operated by Ferryhopper in collaboration with AEGEAN. It offers AEGEAN passengers the option to continue their travel to the Greek islands that there is no airport connection.
Read more here!
Was this answer helpful?
The Infant Fare is for infants up to 2 years of age, if they are travelling on your lap.
If you prefer that your baby has his/ her own seat (in compliance with the necessary safety standards), then you must purchase a discount Child Fare (if available) and carry a car-type seat with you, which must comply with the international safety standards.
The procedure you are required to follow is contact AEGEAN’s call center at (+30) 210 6261000 or your travel agent accordingly.
Was this answer helpful?
You may carry a TV or PC only within or as a hand baggage and as long as it doesn't exceed the cabin baggage allowance.
If it exceeds the allowed dimensions, please contact our call center at (+30) 210 6261000, so as to reserve an extra seat on board, which will be charged in accordance with the extra seat charging policy.
Alternatively, you can use our Cargo service (different charging policy). Athens Cargo department operates 24 hours a day, 7 days a week, processing phone bookings and taking delivery of cargo consignments for almost all destinations of the company’s network.
For information on flights and freight prices:
Tel.: +30 210 3543700, +30 210 3543 095 / 096 Sales & Operations (Daily 09:00 - 18:30)
During non-working hours, you can contact the following telephone numbers:+30 210 3543098 & +30 210 3543099
Fax: +30 210 3543198
e-mail Supervisor: info-cargo@aegeanair.com
Here you will find more information about Cargo.
Was this answer helpful?
You may transport your musical instrument on any of our flights, provided it is in a secure hard case. Instruments may be transported either as checked baggage or carried with you in the cabin.
For more information, please check the respective section "Carriage of musical instruments".
Was this answer helpful?
Sports/ special equipment may be carried as cabin and/ or checked baggage. You will need to submit your request for carrying your sports/ special equipment upon ticket issuance through the official digital channels of AEGEAN or the call center at (+30) 210 6261000.
For more information, please check here.
Was this answer helpful?
The Call Center operates 24 hours a day, 7 days a week. The final cost depends on your telecommunications' provider pricing list.
Please find below all contact numbers per country:
Greece: 801 11 20000 national calls within Greece, (+30) 210 6261000 international calls and mobiles
Belgium: (+32) 275 34710
Canada: (+1) 833 673 6110
China: +86-20-83701079 / 83701083
Cyprus: (+357) 22 654100
France: (+33) 170 031323
Germany: (+49) 069 2380560
Italy: (+39) 069 7150532-33
Saudi Arabia: (+966) 800 844 1206
Spain: (+34) 900 802376
United Kingdom: 0871 200 0040, (+44) 208 7593800
USA: (+1) 833 732 8158
Australia: 1800412979
All other countries: (+30) 210 6261000
* If you are a Gold Miles+Bonus member, you may benefit from our dedicated call center phone number, which you will find at the section "My Miles+Bonus account" at the bottom of the page. If you have not already logged in, you can do it here.
Was this answer helpful?
The Bonus points that you have accumulated from all your transactions using the Aegean Bonus Visa, can be converted into miles in the Miles+Bonus program, and thus give you free* trips with AEGEAN, Olympic Air, member-airlines of Star Alliance as well as products and services from the expanding network of Miles+Bonus partners in Greece and abroad.
You may convert any of your Bonus points collected into miles, online through your Miles+Bonus account on www.aegeanair.com or by contacting AEGEAN call center at (+30) 210 6261000, on a continuous basis, 24 hours a day, seven days a week.
To activate the fixed order for converting the Bonus pionts into miles, please contact directly Alpha Bank at 210 3260000.
* Taxes and airport fees are excluded.
Was this answer helpful?
Thank you for your trust! You may enroll here!
Was this answer helpful?
The Internet connection can be interrupted by clicking on “Log out” or by simply entering “Log out” in the URL line.
Was this answer helpful?
Please go on to the Deutsche Telekom portal and log in again with the credentials that were provided to you on the payment success page (also sent by email).
Was this answer helpful?
You can easily track the status of your flight here!
Was this answer helpful?
Transportation of pets is subject to Governmental regulations concerning import, export and transit of live animals. Each country may impose additional conditions; therefore, it is mandatory and advised for each passenger/pet owner to visit the respective authorities (usually Ministry of Food and Animal) of their destination country for further requirements.
For more information, please visit http://ec.europa.eu/food/animals/pet-movement/index_en.htm (official EU site on the regulations for travelling with pets/animals).
Transportation of dogs and cats to the UK is only permitted for flights to London Heathrow and only to be sent as cargo. Please check the guidelines for importing pets into the UK.
When travelling abroad, pet owners must also present a pet passport.
It is the owner’s responsibility to ensure that all paperwork required for the importation of their pet is correct for the country they are entering.
Find more information about traveling with pets.
Was this answer helpful?
Should you no longer wish to receive our latest offers and news, please click here.
Was this answer helpful?
In the context of our Corporate policy, in the event of a flight delay caused other than external circumstances which our Company could not have prevented, e.g. adverse weather conditions, strikes, airport restrictions, etc., we offer our customers a Free Ticket. Infants affected by either flight delay or overbooking are entitled to a letter for Free ticket.
This ticket shall be offered to you by our Colleagues prior to your departure at the airport if your flight is delayed more than one (1) hour for domestic flights and to/from Cyprus and more than two (2) hours for international flights.
Respective ticket may be used on a route (domestic/ international) and Class of Service (business/ economy) as the originally booked ticket. It is valid for traveling within one year from the date of the flight affected, with the exception of the period from 20th December to 10th January, the week of Orthodox and Catholic Easter as well as the weeks that follow and during July and August.
This letter is personal, not transferable and is valid for AEGEAN or Olympic Air operating flights only ("Code Share" flights are not included), for point to point travel, with confirmed seat upon availability.
Kindly note that reservation and issuing can only be made by any AEGEAN contracted Airport Ticketing Office (Stations of Public Services Obligation - PSO - routes are not included), or through our call center at (+30) 210 6261000, within reasonable time before the desired date of travel.
* Airport taxes and service charge are not included.
* Changes, rebookings and ticket reissue are not permitted.
Was this answer helpful?
If your pet travels unaccompanied, please contact our cargo department.
Transportation of dogs and cats to the UK is only permitted for flights to London Heathrow and only to be sent as cargo. For the Guidelines for importing Pets into the UK, click here.
Cargo Department
Tel.: +30 210 3543700, +30 210 3543 095/ 096
Fax: +30 210 3543198
Ε-mail: cargosupervisor@aegeanair.com
Was this answer helpful?
Take your personal device which is in flight mode and activate Wi-Fi.
Connect to the "Aegean WiFi " Wi-Fi network.
If the Aegean WiFi onboard portal doesn't automatically appear on your screen please open your browser and enter aegeanwifi.com.
On the portal, click on "Connect to Internet" to open the Deutsche Telekom portal and get connected.
After you have logged in, your access details will be displayed on the confirmation page and sent to you via e-mail. You will need these details if you have to log in again or if you want to use the Internet on another device.
Was this answer helpful?
Customer Relations operates from Monday to Friday 09:00 - 21:00 and 09:00 - 17:00 Saturday & Sunday (Local time).
You may contact us here. As soon as you send us your query, you will receive via email a Unique Identifier Number, for example 220214-000135. Our aim is to address all incoming queries, the latest, within 10 working days. Please note that processing times vary as a result of research or internal investigation.
For urgent matters please contact our call center at (+30) 210 6261000, which operates on a 24hour daily basis.
Was this answer helpful?
Via telephone by contacting AEGEAN’s call center at (+30) 210 6261000, which operates on a continuous basis, 24 hours a day, seven days a week.
* The final cost depends on your telecommunications’ provider pricing list.
Alternatively, you may submit your request here. As soon as you send us your query, you will receive via email a Unique Identifier Number, for example 211008-000316. Our aim is to address all incoming queries, the latest, within 10 working days. Please note that processing times vary as a result of research or internal investigation.
Was this answer helpful?
The password is confirmed in the email receipt sent to your email address after payment is processed, so you will be able to re-use the same password.
Was this answer helpful?
The availability of tickets is constantly changing as a result of cancellations, modifications or an offer which may be published for this route. This, however, doesn't mean that you can exchange your already purchased ticket for a lower cost one. Should you wish to cancel it, this will only be feasible as per the fare rules of your ticket.
Sign up now to our newsletter and be the first one to know about the latest news and offers by AEGEAN!
Was this answer helpful?
AEGEAN Gift Card can be redeemed 48 hours after purchase. To redeem your AEGEAN Gift Card and book a flight, simply enter the discount code received via email in the special field "Promotional Code or Credit Voucher" that appears on the booking form, during the booking process through aegeanair.com, olympicair.com or the AEGEAN app. The amount of the AEGEAN Gift Card is automatically deducted from the total value of the booking.
The AEGEAN Gift Card can be redeemed to cover part or all of the ticket value and additional services such as luggage, seat selection, Fast Track, sports equipment, and pets both during the initial issuance and through the "My Booking" section. You can select the desired service and apply the AEGEAN Gift Card code in the special field "Promotional Code or Credit Voucher". Any remaining amount resulting from the redemption of the AEGEAN Gift Card will be paid by the AEGEAN Gift Card recipient.
Find more about AEGEAN Gift Card.
Was this answer helpful?
In the event that your clothes or personal item get stained/ damaged during the flight, due to an action of our personnel, then our cabin crew will provide you with the appropriate assistance along with the "Damage of Unchecked items in Flight" form for you to fill in.
The Form and a brief description of the event will be forwarded internally to AEGEAN and Olympic Air Customer Relations for further evaluation and handling.
Was this answer helpful?
No, Shop in the clouds is not available on board, anymore.
Was this answer helpful?
Smoking is not permitted on any flights. You can however reduce the feeling of nicotine withdrawal by using special patches or chewing special gum. The use of electronic cigarettes e-cigarettes) is not permitted.
Was this answer helpful?
The Internet connection on-board is as secure as any other public hotspot. Nevertheless, we recommend that passengers use firewalls and anti-virus software to protect their personal data.
Was this answer helpful?
The Stream bundle is specifically designed to provide a great experience with your video streaming services such as, but not limited to, Netflix, Amazon Prime, YouTube, etc.
Was this answer helpful?
We have gathered here all the necessary information that you will need when travelling with your baby!
Was this answer helpful?
Cargo department operates 24 hours a day, seven days a week, processing phone bookings and taking delivery of cargo consignments for almost all destinations of the company’s network.
For information on flights and freight prices:
Tel.: +30 210 3543700, +30 210 3543 095/ 096 Sales & Operations (Daily 09:00-18:30)
During non-working hours you can contact the following telephone numbers:+30 210 3543098 & +30 210 3543099
Fax: +30 210 3543198
e-mail Supervisor: info-cargo@aegeanair.com
For administrative services and complaints:
Tel.: +30 210 3543091, Administration
Fax: +30 210 3543198
e-mail Administration: cargo_admin@aegeanair.com
Was this answer helpful?
If the Aegean WiFi portal does not open automatically, please manually enter the portal URL into your Internet browser: aegeanwifi.com
Was this answer helpful?
If the Deutsche Telekom portal does not open, please manually enter the portal URL into your Internet browser: https://portal.inflight-wifi.com.
Was this answer helpful?
Pets/ animals must be presented at a check-in counter for acceptance at least one (1) hour before flight departure. During Check-in at the airport, the "Live Animal Acceptance Checklist" must be completed by the available Check-in Agent and be signed respectively by both the Agent and the passenger/ owner of the pet.
At the Athens and Thessaloniki airports there are special check-in counters exclusively for passengers with pets/animals.
The pet/ animal’s health book must be presented for inspection and the pet/animal must have been fitted with the required ID microchip. Specifically for travel within Greece, the electronic Health Book issued by Gov.gr or a copy of its document is accepted as well if the date of the Microchip is also noted there.
When traveling abroad, pet owners must also present a pet passport. It is the owner’s responsibility to ensure that all paperwork required for the importation of their pet is correct for the country they are entering.
If a pet/ animal is not accompanied by its owner, a written authorization from the owner, using a declaration, is required.
Online and mobile check-in is available but you may pick your boarding pass at the airport.
Find more information about traveling with pets.
Was this answer helpful?
“My Notifications” service keeps you up-to-date on your upcoming flight by providing automated flight notifications, thus, saving you valuable time and enhancing your travel experience.
Once you check-in for your scheduled flight, you will be automatically notified when one of the following updates occurs:
the gate number is assigned to your flight
the gate number of your flight changes and a new gate is assigned
the departure gate of your flight opens
the baggage belt to go in order to collect your checked baggage
flight delay *
your checked baggage is not delivered at your destination's airport
*Delayed Departure notifications will be delivered even If you have not checked-in for your flight.
Explore more here!
Was this answer helpful?
The letter displayed on the boarding pass represents the travel class such as Economy, Premium Economy, Business, or First Class.
Y or M letters are commonly used for the Economy Class and C letter for the Business Class.
These letters do not necessarily match with the booking class of your ticket, based on which the miles are earned.
You can find your ticket’s booking class at the booking confirmation you received after your ticket’s purchase.
Was this answer helpful?
In case of voluntary cancellation of the ticket by the passenger, whose payment has been made using the AEGEAN Gift Card either in full or by using the card for payment of any additional amount, the refundable amount is returned in the form of a Gift Voucher valid for 12 months from the date of issue.
The refundable amount is subject to the regulations of the ticket chosen by the passenger. Cancellations of tickets are made through the AEGEAN Call Center with a charge of the cancellation cost per ticket.
The regulations for Gift Voucher’s use are the same as those of the AEGEAN Gift Card.
After 12 months the value of the Gift Voucher is not refundable.
Find more about AEGEAN Gift Card.
Was this answer helpful?
The aircraft is connected to a S-band satellite with a lower speed Internet access.
Was this answer helpful?
By making an offer on AEGEAN Upgrade Challenge you can determine how much you wish to pay for an upgrade to Business Class. You can submit your offer up to 10 hours prior to departure. Passengers will be notified whether they have won their bid via email. In order to take part in the AEGEAN Upgrade Challenge the ticket must be issued on AEGEAN or Olympic Air flight or when ticket is issued by other airline (for AEGEAN or Olympic flights).
Find more information about AEGEAN Upgrade Challenge.
Was this answer helpful?
Aegean WiFi onboard allows you to wirelessly connect to the Inflight Entertainment and Connectivity platform on-board your Aegean flight. Through the platform you can connect to the internet while you at the same time enjoy free access to a variety of entertainment content such as series, music, games etc and useful information for your flight and destination via your personal electronic device (e.g. laptop, tablet, smartphone).
Was this answer helpful?
The Airline's Travel Agency booking tool is an online booking engine and information platform for travel agencies, provided on behalf of the Airline for the purpose of selling the Airline flights, tickets and selected other products.
You can access the Booking Tool without being charged a transaction fee for its use. After completing the application form with the required new user data fields, you shall be given a Travel Agency Office ID, an Agent ID and a password. These details will allow the Travel Agency to access the Booking Tool.
Find out more at the section exclusively created for Travel Agencies.
Was this answer helpful?
Enjoy the benefits and services of our Business Class, by choosing one of the below options:
Take part in the Aegean Upgrade Challenge, make your offer and upgrade your ticket.
Upgrade your existing booking via "My Booking" section. The fare rules and conditions of your initial paid ticket apply.
Seat upgrade award with miles redemption. To redeem miles against an Upgrade Award, please contact AEGEAN's call center at (+30) 210 6261000, on a continuous basis, 24 hours a day, seven days a week. View the Terms&Conditions - Chapter 12: AEGEAN/ OLYMPIC AIR FLIGHTS.
Access your Miles+Bonus account online, click on "My Coupons" and get benefit of your coupons for complimentary seat upgrade on AEGEAN and Olympic Air operating flights. View the Terms&Conditions - for Silver or Gold Miles+Bonus members - AEGEAN Benefits - SEAT UPGRADE.
Was this answer helpful?
In AEGEAN we constantly invest in new and sophisticated aircraft as well as on control systems, technical support and training of our staff. In June 2018 the largest private investment in Greece valued at 5 billion USD, was announced for the order of up to 42 new generation aircraft of the A320neo family from Airbus. Our goal is to continue investing in our fleet, and to enhance one of our main competitive advantages – the low average age of our aircraft. AEGEAN fleet consists of 5 AIRBUS A320neo, 5 AIRBUS A321neo, 28 AIRBUS A320, 9 AIRBUS A321, 2 Dash 8-100, 6 Dash 8-Q400, 2 ATR 42-600 and 3 ATR 72-600.
Find more about each aircraft type here!
Was this answer helpful?
Learjet 60 is our top perfomer of the Lear Line, flying direct to your destination at an unsurpassed 51.000 feet. Suitable for up to seven passengers, capable of covering distances up to 4.500 km, well above traffic, in stand-up cabin and full VIP comfort.
Technical specifications:
Cruise speed: 900 km/hr
Flight Altitude: 51.000 ft
Passengers: 7
Crew: Captain, co-pilot, flight attendants (optional)
Contact: tel.: 0030 210 35 50 589, fax: 0030 210 35 50 170
mobile: 0030 693 700 34 16, e-mail: privatejet@aegeanair.com
Was this answer helpful?
We ask our passengers to respect the ban on carrying the materials and substances listed below, which might cause irreparable damage to your own health and safety, and that of your fellow passengers.
The materials and substances prohibited include:
Any explosive or flammable material which might endanger the health of passengers and crew or the general safety of the aircraft or the personal items being carried on board. Some examples of items in this category would include: any kind of ammunition or munitions or related mechanisms, gases and gas containers, flammable liquid fuels, any kind of firework, paint containers and materials, drinks with an alcohol content exceeding 70%, acetone, etc.
Any chemical or toxic substance, such as: acids and alkalis, corrosive or bleaching substances, disabling or incapacitating sprays, radioactive materials, poisons.
Infectious or biologically hazardous materials, e.g. contaminated blood, bacteria and viruses.
Read the Full List of Goods which considered as Dangerous.
Was this answer helpful?
Browse through the latest edition of BLUE, your favorite inflight magazine! Select and download your copy here!
Was this answer helpful?
All the latest announcements are published onto AEGEAN's official website under the section "News". You can also find updated information at Social Media (Facebook, X and Instagram).
Was this answer helpful?
Passenger Rights Israel Main content Notice of your rights in the event of denied boarding, flight delay or flight cancellation
This notice contains important information about your rights under Israel’s Aviation Services Law (Compensation and Assistance for Flight Cancellations and Changes in Conditions), 5772-2012 (the "ASL"). The rights referred to in this document apply in the following circumstances:
You have a confirmed reservation on a flight operated by the Airline purchased at a fare available directly or indirectly to the general public; and
(except in the case where your flight has been cancelled) you have presented yourself for check-in before the Check-In Deadline as specified by us in our General Terms & Conditions of Travel or related regulations; and
You are traveling on a flight departing from an airport in Israel or a flight arriving at an airport in Israel (unless it is evident that you received benefits or compensation and were given assistance in such other country and that those benefits, compensation and assistance directly correspond to your entitlement under ASL); and
You have not been denied boarding by reason of a matter set out in our General Terms & Conditions of Travel or related regulations; and
You have been denied boarding involuntarily or your flight is delayed by more than two hours beyond its scheduled departure time or cancelled.
DENIED BOARDING
The Airline, as a policy, does not overbook its flights. However, in the unlikely event that a seat is not available for a passenger with a confirmed reservation, we will seek volunteers to surrender their seats in exchange for benefits that we and the volunteer may agree upon before involuntarily denying boarding to other passengers. If there are insufficient volunteers and we deny you boarding involuntarily, you are entitled to the relevant rights set out in this chapter (same as in the event of flight cancelation), unless your boarding has been denied in circumstances where there are reasonable grounds to deny boarding such as reasons of health, safety, security or inadequate travel documentation.
FLIGHT DELAY BETWEEN 2 AND 8 HOURS
If we reasonably expect your flight to be delayed for two hours or more, but less than 8 hours, beyond its scheduled time of departure, you are entitled to the relevant rights set out in paragraph 3 of this document.
FLIGHT CANCELLATION AND DELAYS BY MORE THAN 8 HOURS
If your flight is cancelled, was brought forward, or delayed by more than 8 hours, you are entitled to the rights set out below (see following sections 1.; 2.; and 3.). As regards your right to compensation, please note that the Airline is entitled to refuse compensation when (the "Exemptions"):
You are informed of the cancellation at least two weeks before the scheduled time of departure; or
You are informed of the cancellation between two weeks and seven days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than two hours before the scheduled time of departure and reach your final destination less than four hours after the scheduled time of arrival; or
You are informed of the cancellation less than seven days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than one hour before the scheduled time of departure and to reach your final destination less than two hours after the scheduled time of arrival; or
The cancellation is due to extraordinary circumstances which were not under the Airline's control even if the Airline had done whatever was under its control; the flight was cancelled due to strike or a protected work-by-rule strike; the flight has been cancelled in order to prevent the desecration of the Sabbath or a Jewish holiday.
The aforementioned provisions do not apply if you refuse to fly on the alternative flight because the alternative flight was not offered to your travel companion(s) or for reasons of security, religion or medical limitations.
- RIGHT TO COMPENSATION
If you are involuntarily denied boarding or your flight is cancelled or delayed by eight or more hours with respect to the scheduled departure time, you are entitled to receive, subject to the Exemptions provided hereinabove, the following amount from us:
A. NIS 1,390, in respect of all flights of 2,000 km or less; or
B. NIS 2,220 in respect of all flights between 2,000 km and 4,500 km; or
C. NIS 3,340 in respect of all flights over 4,500 km
The foregoing compensation will be reduced by 50% provided that the delay in the landing time at the final destination compared with the original landing time does not exceed the scheduled arrival time of the flight originally booked by 4 hours (flights falling under A), 5 hours (flights falling under B) or 6 hours (flights falling under C). Compensation, if due, will be made within 45 days of receipt of a written request to Customer Relations. Compensation will be made by bank transfer or check, or by other means as agreed to in writing by the passenger.
- RIGHT TO REIMBURSEMENT OR RE-ROUTING
If you were denied boarding or your flight is cancelled or delayed at least 8 hours, you may choose between:
a) Reimbursement in the amount paid for the flight ticket, including fees, levies, taxes and other obligatory payments within 21 days of receipt of written application Replacement flight ticket to your final destination; or
b) re-routing, under comparable transport conditions, to your final destination at the earliest opportunity; or
c) re-routing, under comparable transport conditions, to your final destination at a later date at your convenience, subject to availability of seats.
If your flight is delayed by at least five hours and you elect not to travel, you are entitled to receive reimbursement as set out in point (a) above, together with, when relevant, a return flight to the first point of departure, at the earliest opportunity.
If you do not wish to continue with your initial travel plans when there is a delay of at least 5 hours, you may choose reimbursement or rerouting. However, if the flight's delay is due to a protected strike, you will only be entitled to reimbursement; and a) and b) above. Where it is not feasible for the Airline to arrange the care set out above, it will reimburse you for your reasonable receipted expenses upon application to Customer Relations.
Reimbursement in the amount paid for the Flight Ticket, including fees, levies, taxes and other obligatory payments within 21 days of receipt of written application.
- RIGHT TO CARE
The assistance as described in this section is provided in the event that a flight time of departure is delayed by at least two hours from the scheduled departure.
If the Airline expects a flight to be delayed by at least 2 hours you will be offered free of charge:
a) meals and refreshment vouchers in reasonable relation to the waiting time, as long as it will not further delay the departure of the
aircraft;
b) two telephone calls, telex or fax messages or e-mails;
If the Airline expects a flight to be delayed by 5 hours and less than 8 hours, you will also be offered free of charge, if applicable:
c) hotel accommodation in cases where a stay of one or more nights becomes necessary, or where a stay additional to that intended by you becomes necessary;
d) transport between the airport and place of accommodation (hotel or other).
- CHANGES TO THE TERMS
If you are placed in a higher class of service than that stipulated on the Flight Ticket, you will not be subject to any extra charges nor are you entitled to any monetary compensation. If you are involuntarily placed in a lower class of service than that stipulated on the Flight Ticket, you will receive reimbursement of 100% of the price of the ticket for all flight segments longer than 4500 km. For flight segments less than 4500 km, the Airline will pay an amount equal to the flight fare paid, multiplied by the ratio between the affected flight distance and the total flight distance.
This Notice is required by Israel’s Aviation Services Law (Compensation and Assistance for Flight Cancellations and Changes in Conditions), 5772-2012; Any legal claim or action taken in the event of a dispute should be based solely on the legal text of the Law.
Was this answer helpful?
Plan your trip beforehand and download the travel guide for your destination, which you may find available here!
Was this answer helpful?
Whether your AEGEAN flight is long or short there are a few helpful tips that will ensure an enjoyable and relaxed journey. These simple guidelines can help you reach your destination feeling stress-free, refreshed!
Was this answer helpful?
Here you may view the online timetable!
Was this answer helpful?
Get benefit from the guaranteed real time hotel availability through AEGEAN’s partnership with Booking.com. Find deals for any season, from cosy country homes to funky city flats.
Don't forget to check for travel restrictions. Travel may be permitted only for certain purposes and in particular, touristic travel may not be allowed. Read more.
Was this answer helpful?
Travelling with children? We are here for you!
Read about the bundle of services exclusively designed for you, so that to turn your family trip into an even more pleasurable experience.
Was this answer helpful?
The bandwidth offered depends on the chosen internet bundle. The speed is up to 1,5 Mbps with the Text & Surf and up to 15 Mbps with the Stream package.
* The bandwith can be lower if the 4G LTE ground network is out of reach.
Was this answer helpful?
Currently you can find the following content in the complimentary Aegean Wi-Fi portal:
Series
Cartoons
Games
Documentaries
Daily News
Music
Moving Map
Destination Info
Info about Aegean
Was this answer helpful?
Shop in the clouds will not be available for some time. We are working towards a new and improved version of it.
Was this answer helpful?
While we encourage our Stream bundle customers to take full advantage of our excellent quality of service and high download speeds, we have an obligation to ensure that all customers receive the best possible service at all times. The Fair Usage Policy ensures that we continue to provide a good standard of service among all customers. Downloading of large amounts of data or content may trigger the Fair Usage Policy, which will temporarily reduce your download/upload speeds.
Was this answer helpful?
Denied Boarding, Flight Cancellation and Delay: Notification of Passengers’ Right to Compensation and Assistance under EC Regulation No 261/ 2004
Aegean Airlines makes every effort to operate without disruption to its published schedule of flights. If a flight operated by Aegean Airlines is delayed, cancelled or you are denied boarding, you may be entitled to compensation and assistance under EC Regulation No. 261/ 2004 (“Regulation 261”).
Eligibility
Regulation 261 is applicable to passengers who:
Depart from an airport located in the territory of an EU Member State or depart from a third country to an airport situated in an EU Member State, unless the passengers received benefits or compensation and were given assistance in the third country;
Have a confirmed reservation, i.e. a valid ticket (including an e-ticket) or other proof, which indicates that the reservation has been accepted and registered by Aegean Airlines or its authorized agent or have been transferred by an air carrier or tour operator from the flight for which they held a confirmed reservation to another flight;
Except in the case of cancellation, presented themselves for check-in at least 30 minutes prior to the scheduled time of departure;
are not traveling free of charge or at a reduced fare, not available (directly or indirectly) to the public;
Have tickets issued under a frequent flyer program or other commercial program by Aegean Airlines or a tour operator.
Denied Boarding
When Aegean Airlines reasonably expects to deny boarding on a flight, it shall first call for volunteers to surrender their reservations in exchange for benefits under conditions to be agreed between the passenger concerned and Aegean Airlines. Volunteers shall be assisted (see Reimbursement or Re-routing below), such assistance being additional to these benefits.
If an insufficient number of volunteers come forward to allow the remaining passengers with reservations to board the flight, Aegean Airlines may then deny boarding to passengers against their will.
Under Regulation 261, “denied boarding” means a refusal to carry passengers on a flight, although they have presented themselves for boarding, under the conditions laid down (see Eligibility above), except where there are reasonable grounds to deny them boarding, such as reasons of health, safety, security or inadequate travel documentation.
If boarding is denied to passengers against their will, Aegean Airlines shall immediately compensate them (see Compensation below) and assist them (see Reimbursement or Re-routing and Right to Care below).
Cancellation
Where a flight operated by Aegean Airlines is cancelled, the passengers concerned shall:
Be offered assistance (see Reimbursement or Re-routing and Right to Care);
Have the right to compensation (see Compensation below), except where the flight is cancelled: at least two weeks before the scheduled time of departure; or
between two weeks and seven days before the scheduled time of departure and are offered re-routing, allowing them to depart no more than two hours before the schedule time of departure and to reach their final destination less than four hours after the scheduled time of arrival; or
less than seven days before the scheduled time of departure and are offered re-routing allowing them to depart no more than one hour before the scheduled time of departure and to reach theirfinal destination less than two hours after the scheduled time of arrival.
When passengers are informed of the cancellation, Aegean Airlines will give an explanation concerning possible alternative transport.
Delay
When Aegean Airlines reasonably expects a flight to be delayed beyond its scheduled time of departure:
for two hours or more in the case of flights of 1500 kilometers or less; or
for three hours or more in the case of all intra-Community flights of more than 1500 kilometers and of all other flights between 1500 and 3500 kilometers; or
for four hours or more in the case of all flights not falling under (a) or (b),
The passengers shall be offered assistance in accordance with paragraphs “Right to Care” and “Reimbursement or Re-routing”. In addition, Passengers may be entitled to financial compensation as per paragraph “Compensation”, if the flight is delayed for more than 3 hours.
Right to Care
Where a flight is:
Cancelled;
Boarding is denied against a passenger’s will; or
Delayed as per the paragraph “Delay”
Passengers shall be offered, free of charge:
Meals and refreshments in a reasonable relation to the waiting time;
Hotel accommodation (where a stay of one or more nights becomes necessary or where a stay additional to that intended by the passenger becomesnecessary);*
Transport between the airport and the place of accommodation (hotel or other)*;
Two telephone calls, telex or fax messages, or e-mails.
In cases of delay and cancellation (in the event of re-routing), hotel accommodation and transport is only applicable when the reasonably expected time of departure of the new flight is at least the day after the departure as planned for the delayed or cancelled flight.
Compensation
Aegean Airlines is not required to provide compensation if it can prove that the delay, the cancellation or the denied boarding is caused by extraordinary circumstances, which could not have been avoided even if all reasonable measures had been taken.
Such circumstances may, in particular, occur in cases of air traffic management decisions, political instability, meteorological conditions incompatible with the operation of the flight concerned, security risks, unexpected flight safety shortcomings which are beyond the control of Aegean Airlines, strikes or other collective disputes outside Aegean Airlines that affect the operation of an operating carrier.
Where applicable, passengers shall receive compensation amounting to:
€250 for flights of 1500 km or less;
€400 for flights within the EU of more than 1500 km and for all other flights between 1500 km and 3500 km;
€600 for all flights not falling under either of these categories;
The compensation shall be paid in cash, by electronic bank transfer, bank orders or bank cheques or, with the signed agreement of the passenger, in travel vouchers and/ or other services.
Aegean Airlines may reduce by 50% the amount of compensation that it is required to pay to the passengers concerned, when passengers are offered re-routing to their final destination on an alternative flight and the arrivaltime of which does not exceed the scheduled arrivaltime ofthe flight originally booked by:
Two hours for flights of 1500 km or less;
Three hours for all flights within the EU of more than 1500 km and for all other flights between 1500km and 3500 km; or
Four hoursfor all other flights not falling under either of these categories.
Reimbursement or Re-routing
Where applicable, passengers shall be offered the choice between:
Reimbursement within 7 days of the full cost of the ticket at the price at which it was bought for the part or parts of the journey not made and for the part or parts of the journey already made if the flight is no longer serving any purpose in relation to the passenger’s original travel plan, together with, when relevant, a return flight to the first point of departure, at the earliest opportunity; or
Re-routing, under comparable transport conditions, to their final destination either at the earliest opportunity or at a later date at the passenger's convenience, subject to availability ofseats.
Where a flight operated by Aegean Airlines is delayed for at least 5 hours beyond its scheduled time of departure, passengers shall be offered reimbursement (as stated above).
Persons with Reduced Mobility or Special Needs
Where applicable, Aegean Airlines shall give priority to the needs of persons with reduced mobility and any persons or certified dogs accompanying them, as well as unaccompanied children. In cases of denied boarding, cancellation and delays of any length, persons with reduced mobility and any persons accompanying them, as well as unaccompanied children, shall have the right to care (see Right to Care above) as soon as possible.
Downgrading
If Aegean Airlines places a passenger in a class lower than that for which the ticket was purchased, Aegean it shall within 7 days reimburse the following percentages of the price of the ticket:
30% for all flights of 1500 km or less;
50% for all flights within the EU of more than 1500 km, except flights between the EU Territory of the Member States and the French overseas departments, and for all other flights between 1500 and 3500 km; or
75% for all flights not falling under either of these categories.
Making a Claim
This notice sets out the applicable rules for compensation and assistance under Regulation 261: it does not create any new rights. Regulation 261 is without prejudice to a passenger’s right to further compensation. If you are in any doubt as to your rights, you should take independent professional legal advice.
If you wish to make a claim, please contact Aegean Airlines Customer Relations:
Via Aegean official website: www.aegeanair.com → Help & Contact → Email
NATIONAL ENFORCEMENT BODIES
If a passenger has a complaint about a flight operated by Aegean Airlines, that passenger may complain to the Civil Aviation Authority or any other competent body designated by a Member State, about an alleged infringement of Regulation 261 at any airport on the territory of a Member State or concerning any flight from a third country to an airport in that territory.
The body responsible for the enforcement of Regulation 261 in respect of flights from an airport in Greece and flights from a third country to an airport in Greece is the Hellenic Civil Aviation Authority, whose contact details are below:
Hellenic Civil Aviation Authority
Air Transport and International Affairs Division
Postal address: P. O. Box 70360, 166 10
Glyfada, Attica, GREECE
TELEPHONE: 210 8916000
E-MAIL: ypa@hcaa.gr, protocol@hcaa.gr
FAX: 210 8947101
SITE: http://www.ypa.gr
EU and other Countries: https://transport.ec.europa.eu/transport-themes/passenger-rights/national-enforcement-bodies-neb_en
Republic of North Macedonia
Civil Aviation Agency
Dame Gruev 1
1000 Skopje
Republic of North Macedonia
E-mail:passengerrights@caa.gov.mk
Was this answer helpful?
Passenger Rights Israel Main content Notice of your rights in the event of denied boarding, flight delay or flight cancellation
This notice contains important information about your rights under Israel’s Aviation Services Law (Compensation and Assistance for Flight Cancellations and Changes in Conditions), 5772-2012 (the "ASL"). The rights referred to in this document apply in the following circumstances:
You have a confirmed reservation on a flight operated by the Airline purchased at a fare available directly or indirectly to the general public; and
(except in the case where your flight has been cancelled) you have presented yourself for check-in before the Check-In Deadline as specified by us in our General Terms & Conditions of Travel or related regulations; and
You are traveling on a flight departing from an airport in Israel or a flight arriving at an airport in Israel (unless it is evident that you received benefits or compensation and were given assistance in such other country and that those benefits, compensation and assistance directly correspond to your entitlement under ASL); and
You have not been denied boarding by reason of a matter set out in our General Terms & Conditions of Travel or related regulations; and
You have been denied boarding involuntarily or your flight is delayed by more than two hours beyond its scheduled departure time or cancelled.
DENIED BOARDING
The Airline, as a policy, does not overbook its flights. However, in the unlikely event that a seat is not available for a passenger with a confirmed reservation, we will seek volunteers to surrender their seats in exchange for benefits that we and the volunteer may agree upon before involuntarily denying boarding to other passengers. If there are insufficient volunteers and we deny you boarding involuntarily, you are entitled to the relevant rights set out in this chapter (same as in the event of flight cancelation), unless your boarding has been denied in circumstances where there are reasonable grounds to deny boarding such as reasons of health, safety, security or inadequate travel documentation.
FLIGHT DELAY BETWEEN 2 AND 8 HOURS
If we reasonably expect your flight to be delayed for two hours or more, but less than 8 hours, beyond its scheduled time of departure, you are entitled to the relevant rights set out in paragraph 3 of this document.
FLIGHT CANCELLATION AND DELAYS BY MORE THAN 8 HOURS
If your flight is cancelled, was brought forward, or delayed by more than 8 hours, you are entitled to the rights set out below (see following sections 1.; 2.; and 3.). As regards your right to compensation, please note that the Airline is entitled to refuse compensation when (the "Exemptions"):
You are informed of the cancellation at least two weeks before the scheduled time of departure; or
You are informed of the cancellation between two weeks and seven days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than two hours before the scheduled time of departure and reach your final destination less than four hours after the scheduled time of arrival; or
You are informed of the cancellation less than seven days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than one hour before the scheduled time of departure and to reach your final destination less than two hours after the scheduled time of arrival; or
The cancellation is due to extraordinary circumstances which were not under the Airline's control even if the Airline had done whatever was under its control; the flight was cancelled due to strike or a protected work-by-rule strike; the flight has been cancelled in order to prevent the desecration of the Sabbath or a Jewish holiday.
The aforementioned provisions do not apply if you refuse to fly on the alternative flight because the alternative flight was not offered to your travel companion(s) or for reasons of security, religion or medical limitations.
- RIGHT TO COMPENSATION
If you are involuntarily denied boarding or your flight is cancelled or delayed by eight or more hours with respect to the scheduled departure time, you are entitled to receive, subject to the Exemptions provided hereinabove, the following amount from us:
A. NIS 1,390, in respect of all flights of 2,000 km or less; or
B. NIS 2,220 in respect of all flights between 2,000 km and 4,500 km; or
C. NIS 3,340 in respect of all flights over 4,500 km
The foregoing compensation will be reduced by 50% provided that the delay in the landing time at the final destination compared with the original landing time does not exceed the scheduled arrival time of the flight originally booked by 4 hours (flights falling under A), 5 hours (flights falling under B) or 6 hours (flights falling under C). Compensation, if due, will be made within 45 days of receipt of a written request to Customer Relations. Compensation will be made by bank transfer or check, or by other means as agreed to in writing by the passenger.
- RIGHT TO REIMBURSEMENT OR RE-ROUTING
If you were denied boarding or your flight is cancelled or delayed at least 8 hours, you may choose between:
a) Reimbursement in the amount paid for the flight ticket, including fees, levies, taxes and other obligatory payments within 21 days of receipt of written application Replacement flight ticket to your final destination; or
b) re-routing, under comparable transport conditions, to your final destination at the earliest opportunity; or
c) re-routing, under comparable transport conditions, to your final destination at a later date at your convenience, subject to availability of seats.
If your flight is delayed by at least five hours and you elect not to travel, you are entitled to receive reimbursement as set out in point (a) above, together with, when relevant, a return flight to the first point of departure, at the earliest opportunity.
If you do not wish to continue with your initial travel plans when there is a delay of at least 5 hours, you may choose reimbursement or rerouting. However, if the flight's delay is due to a protected strike, you will only be entitled to reimbursement; and a) and b) above. Where it is not feasible for the Airline to arrange the care set out above, it will reimburse you for your reasonable receipted expenses upon application to Customer Relations.
Reimbursement in the amount paid for the Flight Ticket, including fees, levies, taxes and other obligatory payments within 21 days of receipt of written application.
- RIGHT TO CARE
The assistance as described in this section is provided in the event that a flight time of departure is delayed by at least two hours from the scheduled departure.
If the Airline expects a flight to be delayed by at least 2 hours you will be offered free of charge:
a) meals and refreshment vouchers in reasonable relation to the waiting time, as long as it will not further delay the departure of the
aircraft;
b) two telephone calls, telex or fax messages or e-mails;
If the Airline expects a flight to be delayed by 5 hours and less than 8 hours, you will also be offered free of charge, if applicable:
c) hotel accommodation in cases where a stay of one or more nights becomes necessary, or where a stay additional to that intended by you becomes necessary;
d) transport between the airport and place of accommodation (hotel or other).
- CHANGES TO THE TERMS
If you are placed in a higher class of service than that stipulated on the Flight Ticket, you will not be subject to any extra charges nor are you entitled to any monetary compensation. If you are involuntarily placed in a lower class of service than that stipulated on the Flight Ticket, you will receive reimbursement of 100% of the price of the ticket for all flight segments longer than 4500 km. For flight segments less than 4500 km, the Airline will pay an amount equal to the flight fare paid, multiplied by the ratio between the affected flight distance and the total flight distance.
This Notice is required by Israel’s Aviation Services Law (Compensation and Assistance for Flight Cancellations and Changes in Conditions), 5772-2012; Any legal claim or action taken in the event of a dispute should be based solely on the legal text of the Law.
Was this answer helpful?
“My Notifications” service keeps you up-to-date on your upcoming flight by providing automated flight Push notifications through the Aegean App, SMS or email!
Just check-in through the Aegean App and start receiving Push notifications or provide your up-to-date mobile phone number or email address during the check-in procedure.
Was this answer helpful?
To exercise your rights under Articles 12 – 23 of EU 679/ 2016, please send your requests to dpo@aegeanair.com.
Was this answer helpful?
Login to your account, select "My Profile" and update your personal information.
For any changes to your surname/ name or date of birth, please contact directly our call center at (+30) 210 6261000.
Was this answer helpful?
Select the search method that suits you best and find the lowest prices available for all the destinations of the company!
Was this answer helpful?
On Aegean the internet access is valid for the full duration of the flight. There are no limitations set on time or volume of data.
Was this answer helpful?
With the exception of specific breeds, only cats and dogs (<rn:answer_xref anchor="" answer_id="310" contents="guide dogs" style="" target="" title=""/> included) can travel in the aircraft cabin with you. The maximum permitted weight for a pet, combined with its container, is eight (8) kilos.
If you have a larger animal which exceeds the eight (8) kilos weight limit (including its container), then it should only be transported in the baggage hold compartment of the aircraft. Except for particular breeds, AEGEAN welcomes for transportation in the holds of Airbus 319, 320, 321 and DH8-Q400 aircraft only dogs and cats and no other animal species.
Find more information about Traveling with Pets.
Was this answer helpful?
The system supports all major VPN applications. However, it also depends on the VPN configuration of your company. The system allows Internet connections to the TCP/ IP standard.
Was this answer helpful?
Internet phone calls are allowed on Aegean flights.
Was this answer helpful?
A GSM-like connection is currently being developed. Our passengers are, therefore, not able to use SMS and other data transfer methods with their mobile phones using their own mobile phone contract at the moment. For now, they can use messaging services via the Wi-Fi internet connection, such as iMessage and WhatsApp.
Was this answer helpful?
No, everybody has the option to purchase Internet access via credit card or Paypal.
Was this answer helpful?
AEGEAN | Book a ferry is an online booking platform for ferry tickets developed and operated by Ferryhopper in collaboration with AEGEAN. It offers AEGEAN passengers the option to continue their travel to the Greek islands that there is no airport connection.
Read more here!
Was this answer helpful?
The Infant Fare is for infants up to 2 years of age, if they are travelling on your lap.
If you prefer that your baby has his/ her own seat (in compliance with the necessary safety standards), then you must purchase a discount Child Fare (if available) and carry a car-type seat with you, which must comply with the international safety standards.
The procedure you are required to follow is contact AEGEAN’s call center at (+30) 210 6261000 or your travel agent accordingly.
Was this answer helpful?
You may carry a TV or PC only within or as a hand baggage and as long as it doesn't exceed the cabin baggage allowance.
If it exceeds the allowed dimensions, please contact our call center at (+30) 210 6261000, so as to reserve an extra seat on board, which will be charged in accordance with the extra seat charging policy.
Alternatively, you can use our Cargo service (different charging policy). Athens Cargo department operates 24 hours a day, 7 days a week, processing phone bookings and taking delivery of cargo consignments for almost all destinations of the company’s network.
For information on flights and freight prices:
Tel.: +30 210 3543700, +30 210 3543 095 / 096 Sales & Operations (Daily 09:00 - 18:30)
During non-working hours, you can contact the following telephone numbers:+30 210 3543098 & +30 210 3543099
Fax: +30 210 3543198
e-mail Supervisor: info-cargo@aegeanair.com
Here you will find more information about Cargo.
Was this answer helpful?
You may transport your musical instrument on any of our flights, provided it is in a secure hard case. Instruments may be transported either as checked baggage or carried with you in the cabin.
For more information, please check the respective section "Carriage of musical instruments".
Was this answer helpful?
Sports/ special equipment may be carried as cabin and/ or checked baggage. You will need to submit your request for carrying your sports/ special equipment upon ticket issuance through the official digital channels of AEGEAN or the call center at (+30) 210 6261000.
For more information, please check here.
Was this answer helpful?
The Call Center operates 24 hours a day, 7 days a week. The final cost depends on your telecommunications' provider pricing list.
Please find below all contact numbers per country:
Greece: 801 11 20000 national calls within Greece, (+30) 210 6261000 international calls and mobiles
Belgium: (+32) 275 34710
Canada: (+1) 833 673 6110
China: +86-20-83701079 / 83701083
Cyprus: (+357) 22 654100
France: (+33) 170 031323
Germany: (+49) 069 2380560
Italy: (+39) 069 7150532-33
Saudi Arabia: (+966) 800 844 1206
Spain: (+34) 900 802376
United Kingdom: 0871 200 0040, (+44) 208 7593800
USA: (+1) 833 732 8158
Australia: 1800412979
All other countries: (+30) 210 6261000
* If you are a Gold Miles+Bonus member, you may benefit from our dedicated call center phone number, which you will find at the section "My Miles+Bonus account" at the bottom of the page. If you have not already logged in, you can do it here.
Was this answer helpful?
The Bonus points that you have accumulated from all your transactions using the Aegean Bonus Visa, can be converted into miles in the Miles+Bonus program, and thus give you free* trips with AEGEAN, Olympic Air, member-airlines of Star Alliance as well as products and services from the expanding network of Miles+Bonus partners in Greece and abroad.
You may convert any of your Bonus points collected into miles, online through your Miles+Bonus account on www.aegeanair.com or by contacting AEGEAN call center at (+30) 210 6261000, on a continuous basis, 24 hours a day, seven days a week.
To activate the fixed order for converting the Bonus pionts into miles, please contact directly Alpha Bank at 210 3260000.
* Taxes and airport fees are excluded.
Was this answer helpful?
Thank you for your trust! You may enroll here!
Was this answer helpful?
The Internet connection can be interrupted by clicking on “Log out” or by simply entering “Log out” in the URL line.
Was this answer helpful?
Please go on to the Deutsche Telekom portal and log in again with the credentials that were provided to you on the payment success page (also sent by email).
Was this answer helpful?
You can easily track the status of your flight here!
Was this answer helpful?
Transportation of pets is subject to Governmental regulations concerning import, export and transit of live animals. Each country may impose additional conditions; therefore, it is mandatory and advised for each passenger/pet owner to visit the respective authorities (usually Ministry of Food and Animal) of their destination country for further requirements.
For more information, please visit http://ec.europa.eu/food/animals/pet-movement/index_en.htm (official EU site on the regulations for travelling with pets/animals).
Transportation of dogs and cats to the UK is only permitted for flights to London Heathrow and only to be sent as cargo. Please check the guidelines for importing pets into the UK.
When travelling abroad, pet owners must also present a pet passport.
It is the owner’s responsibility to ensure that all paperwork required for the importation of their pet is correct for the country they are entering.
Find more information about traveling with pets.
Was this answer helpful?
Should you no longer wish to receive our latest offers and news, please click here.
Was this answer helpful?
In the context of our Corporate policy, in the event of a flight delay caused other than external circumstances which our Company could not have prevented, e.g. adverse weather conditions, strikes, airport restrictions, etc., we offer our customers a Free Ticket. Infants affected by either flight delay or overbooking are entitled to a letter for Free ticket.
This ticket shall be offered to you by our Colleagues prior to your departure at the airport if your flight is delayed more than one (1) hour for domestic flights and to/from Cyprus and more than two (2) hours for international flights.
Respective ticket may be used on a route (domestic/ international) and Class of Service (business/ economy) as the originally booked ticket. It is valid for traveling within one year from the date of the flight affected, with the exception of the period from 20th December to 10th January, the week of Orthodox and Catholic Easter as well as the weeks that follow and during July and August.
This letter is personal, not transferable and is valid for AEGEAN or Olympic Air operating flights only ("Code Share" flights are not included), for point to point travel, with confirmed seat upon availability.
Kindly note that reservation and issuing can only be made by any AEGEAN contracted Airport Ticketing Office (Stations of Public Services Obligation - PSO - routes are not included), or through our call center at (+30) 210 6261000, within reasonable time before the desired date of travel.
* Airport taxes and service charge are not included.
* Changes, rebookings and ticket reissue are not permitted.
Was this answer helpful?
If your pet travels unaccompanied, please contact our cargo department.
Transportation of dogs and cats to the UK is only permitted for flights to London Heathrow and only to be sent as cargo. For the Guidelines for importing Pets into the UK, click here.
Cargo Department
Tel.: +30 210 3543700, +30 210 3543 095/ 096
Fax: +30 210 3543198
Ε-mail: cargosupervisor@aegeanair.com
Was this answer helpful?
Take your personal device which is in flight mode and activate Wi-Fi.
Connect to the "Aegean WiFi " Wi-Fi network.
If the Aegean WiFi onboard portal doesn't automatically appear on your screen please open your browser and enter aegeanwifi.com.
On the portal, click on "Connect to Internet" to open the Deutsche Telekom portal and get connected.
After you have logged in, your access details will be displayed on the confirmation page and sent to you via e-mail. You will need these details if you have to log in again or if you want to use the Internet on another device.
Was this answer helpful?
Customer Relations operates from Monday to Friday 09:00 - 21:00 and 09:00 - 17:00 Saturday & Sunday (Local time).
You may contact us here. As soon as you send us your query, you will receive via email a Unique Identifier Number, for example 220214-000135. Our aim is to address all incoming queries, the latest, within 10 working days. Please note that processing times vary as a result of research or internal investigation.
For urgent matters please contact our call center at (+30) 210 6261000, which operates on a 24hour daily basis.
Was this answer helpful?
Via telephone by contacting AEGEAN’s call center at (+30) 210 6261000, which operates on a continuous basis, 24 hours a day, seven days a week.
* The final cost depends on your telecommunications’ provider pricing list.
Alternatively, you may submit your request here. As soon as you send us your query, you will receive via email a Unique Identifier Number, for example 211008-000316. Our aim is to address all incoming queries, the latest, within 10 working days. Please note that processing times vary as a result of research or internal investigation.
Was this answer helpful?
The password is confirmed in the email receipt sent to your email address after payment is processed, so you will be able to re-use the same password.
Was this answer helpful?
The availability of tickets is constantly changing as a result of cancellations, modifications or an offer which may be published for this route. This, however, doesn't mean that you can exchange your already purchased ticket for a lower cost one. Should you wish to cancel it, this will only be feasible as per the fare rules of your ticket.
Sign up now to our newsletter and be the first one to know about the latest news and offers by AEGEAN!
Was this answer helpful?
AEGEAN Gift Card can be redeemed 48 hours after purchase. To redeem your AEGEAN Gift Card and book a flight, simply enter the discount code received via email in the special field "Promotional Code or Credit Voucher" that appears on the booking form, during the booking process through aegeanair.com, olympicair.com or the AEGEAN app. The amount of the AEGEAN Gift Card is automatically deducted from the total value of the booking.
The AEGEAN Gift Card can be redeemed to cover part or all of the ticket value and additional services such as luggage, seat selection, Fast Track, sports equipment, and pets both during the initial issuance and through the "My Booking" section. You can select the desired service and apply the AEGEAN Gift Card code in the special field "Promotional Code or Credit Voucher". Any remaining amount resulting from the redemption of the AEGEAN Gift Card will be paid by the AEGEAN Gift Card recipient.
Find more about AEGEAN Gift Card.
Was this answer helpful?
In the event that your clothes or personal item get stained/ damaged during the flight, due to an action of our personnel, then our cabin crew will provide you with the appropriate assistance along with the "Damage of Unchecked items in Flight" form for you to fill in.
The Form and a brief description of the event will be forwarded internally to AEGEAN and Olympic Air Customer Relations for further evaluation and handling.
Was this answer helpful?
No, Shop in the clouds is not available on board, anymore.
Was this answer helpful?
Smoking is not permitted on any flights. You can however reduce the feeling of nicotine withdrawal by using special patches or chewing special gum. The use of electronic cigarettes e-cigarettes) is not permitted.
Was this answer helpful?
The Internet connection on-board is as secure as any other public hotspot. Nevertheless, we recommend that passengers use firewalls and anti-virus software to protect their personal data.
Was this answer helpful?
The Stream bundle is specifically designed to provide a great experience with your video streaming services such as, but not limited to, Netflix, Amazon Prime, YouTube, etc.
Was this answer helpful?
We have gathered here all the necessary information that you will need when travelling with your baby!
Was this answer helpful?
Cargo department operates 24 hours a day, seven days a week, processing phone bookings and taking delivery of cargo consignments for almost all destinations of the company’s network.
For information on flights and freight prices:
Tel.: +30 210 3543700, +30 210 3543 095/ 096 Sales & Operations (Daily 09:00-18:30)
During non-working hours you can contact the following telephone numbers:+30 210 3543098 & +30 210 3543099
Fax: +30 210 3543198
e-mail Supervisor: info-cargo@aegeanair.com
For administrative services and complaints:
Tel.: +30 210 3543091, Administration
Fax: +30 210 3543198
e-mail Administration: cargo_admin@aegeanair.com
Was this answer helpful?
If the Aegean WiFi portal does not open automatically, please manually enter the portal URL into your Internet browser: aegeanwifi.com
Was this answer helpful?
If the Deutsche Telekom portal does not open, please manually enter the portal URL into your Internet browser: https://portal.inflight-wifi.com.
Was this answer helpful?
Pets/ animals must be presented at a check-in counter for acceptance at least one (1) hour before flight departure. During Check-in at the airport, the "Live Animal Acceptance Checklist" must be completed by the available Check-in Agent and be signed respectively by both the Agent and the passenger/ owner of the pet.
At the Athens and Thessaloniki airports there are special check-in counters exclusively for passengers with pets/animals.
The pet/ animal’s health book must be presented for inspection and the pet/animal must have been fitted with the required ID microchip. Specifically for travel within Greece, the electronic Health Book issued by Gov.gr or a copy of its document is accepted as well if the date of the Microchip is also noted there.
When traveling abroad, pet owners must also present a pet passport. It is the owner’s responsibility to ensure that all paperwork required for the importation of their pet is correct for the country they are entering.
If a pet/ animal is not accompanied by its owner, a written authorization from the owner, using a declaration, is required.
Online and mobile check-in is available but you may pick your boarding pass at the airport.
Find more information about traveling with pets.
Was this answer helpful?
“My Notifications” service keeps you up-to-date on your upcoming flight by providing automated flight notifications, thus, saving you valuable time and enhancing your travel experience.
Once you check-in for your scheduled flight, you will be automatically notified when one of the following updates occurs:
the gate number is assigned to your flight
the gate number of your flight changes and a new gate is assigned
the departure gate of your flight opens
the baggage belt to go in order to collect your checked baggage
flight delay *
your checked baggage is not delivered at your destination's airport
*Delayed Departure notifications will be delivered even If you have not checked-in for your flight.
Explore more here!
Was this answer helpful?
The letter displayed on the boarding pass represents the travel class such as Economy, Premium Economy, Business, or First Class.
Y or M letters are commonly used for the Economy Class and C letter for the Business Class.
These letters do not necessarily match with the booking class of your ticket, based on which the miles are earned.
You can find your ticket’s booking class at the booking confirmation you received after your ticket’s purchase.
Was this answer helpful?
In case of voluntary cancellation of the ticket by the passenger, whose payment has been made using the AEGEAN Gift Card either in full or by using the card for payment of any additional amount, the refundable amount is returned in the form of a Gift Voucher valid for 12 months from the date of issue.
The refundable amount is subject to the regulations of the ticket chosen by the passenger. Cancellations of tickets are made through the AEGEAN Call Center with a charge of the cancellation cost per ticket.
The regulations for Gift Voucher’s use are the same as those of the AEGEAN Gift Card.
After 12 months the value of the Gift Voucher is not refundable.
Find more about AEGEAN Gift Card.
Was this answer helpful?
The aircraft is connected to a S-band satellite with a lower speed Internet access.
Was this answer helpful?
By making an offer on AEGEAN Upgrade Challenge you can determine how much you wish to pay for an upgrade to Business Class. You can submit your offer up to 10 hours prior to departure. Passengers will be notified whether they have won their bid via email. In order to take part in the AEGEAN Upgrade Challenge the ticket must be issued on AEGEAN or Olympic Air flight or when ticket is issued by other airline (for AEGEAN or Olympic flights).
Find more information about AEGEAN Upgrade Challenge.
Was this answer helpful?
Aegean WiFi onboard allows you to wirelessly connect to the Inflight Entertainment and Connectivity platform on-board your Aegean flight. Through the platform you can connect to the internet while you at the same time enjoy free access to a variety of entertainment content such as series, music, games etc and useful information for your flight and destination via your personal electronic device (e.g. laptop, tablet, smartphone).
Was this answer helpful?
The Airline's Travel Agency booking tool is an online booking engine and information platform for travel agencies, provided on behalf of the Airline for the purpose of selling the Airline flights, tickets and selected other products.
You can access the Booking Tool without being charged a transaction fee for its use. After completing the application form with the required new user data fields, you shall be given a Travel Agency Office ID, an Agent ID and a password. These details will allow the Travel Agency to access the Booking Tool.
Find out more at the section exclusively created for Travel Agencies.
Was this answer helpful?
Enjoy the benefits and services of our Business Class, by choosing one of the below options:
Take part in the Aegean Upgrade Challenge, make your offer and upgrade your ticket.
Upgrade your existing booking via "My Booking" section. The fare rules and conditions of your initial paid ticket apply.
Seat upgrade award with miles redemption. To redeem miles against an Upgrade Award, please contact AEGEAN's call center at (+30) 210 6261000, on a continuous basis, 24 hours a day, seven days a week. View the Terms&Conditions - Chapter 12: AEGEAN/ OLYMPIC AIR FLIGHTS.
Access your Miles+Bonus account online, click on "My Coupons" and get benefit of your coupons for complimentary seat upgrade on AEGEAN and Olympic Air operating flights. View the Terms&Conditions - for Silver or Gold Miles+Bonus members - AEGEAN Benefits - SEAT UPGRADE.
Was this answer helpful?
In AEGEAN we constantly invest in new and sophisticated aircraft as well as on control systems, technical support and training of our staff. In June 2018 the largest private investment in Greece valued at 5 billion USD, was announced for the order of up to 42 new generation aircraft of the A320neo family from Airbus. Our goal is to continue investing in our fleet, and to enhance one of our main competitive advantages – the low average age of our aircraft. AEGEAN fleet consists of 5 AIRBUS A320neo, 5 AIRBUS A321neo, 28 AIRBUS A320, 9 AIRBUS A321, 2 Dash 8-100, 6 Dash 8-Q400, 2 ATR 42-600 and 3 ATR 72-600.
Find more about each aircraft type here!
Was this answer helpful?
Learjet 60 is our top perfomer of the Lear Line, flying direct to your destination at an unsurpassed 51.000 feet. Suitable for up to seven passengers, capable of covering distances up to 4.500 km, well above traffic, in stand-up cabin and full VIP comfort.
Technical specifications:
Cruise speed: 900 km/hr
Flight Altitude: 51.000 ft
Passengers: 7
Crew: Captain, co-pilot, flight attendants (optional)
Contact: tel.: 0030 210 35 50 589, fax: 0030 210 35 50 170
mobile: 0030 693 700 34 16, e-mail: privatejet@aegeanair.com
Was this answer helpful?
We ask our passengers to respect the ban on carrying the materials and substances listed below, which might cause irreparable damage to your own health and safety, and that of your fellow passengers.
The materials and substances prohibited include:
Any explosive or flammable material which might endanger the health of passengers and crew or the general safety of the aircraft or the personal items being carried on board. Some examples of items in this category would include: any kind of ammunition or munitions or related mechanisms, gases and gas containers, flammable liquid fuels, any kind of firework, paint containers and materials, drinks with an alcohol content exceeding 70%, acetone, etc.
Any chemical or toxic substance, such as: acids and alkalis, corrosive or bleaching substances, disabling or incapacitating sprays, radioactive materials, poisons.
Infectious or biologically hazardous materials, e.g. contaminated blood, bacteria and viruses.
Read the Full List of Goods which considered as Dangerous.
Was this answer helpful?
Browse through the latest edition of BLUE, your favorite inflight magazine! Select and download your copy here!
Was this answer helpful?
All the latest announcements are published onto AEGEAN's official website under the section "News". You can also find updated information at Social Media (Facebook, X and Instagram).
Was this answer helpful?
Passenger Rights Israel Main content Notice of your rights in the event of denied boarding, flight delay or flight cancellation
This notice contains important information about your rights under Israel’s Aviation Services Law (Compensation and Assistance for Flight Cancellations and Changes in Conditions), 5772-2012 (the "ASL"). The rights referred to in this document apply in the following circumstances:
You have a confirmed reservation on a flight operated by the Airline purchased at a fare available directly or indirectly to the general public; and
(except in the case where your flight has been cancelled) you have presented yourself for check-in before the Check-In Deadline as specified by us in our General Terms & Conditions of Travel or related regulations; and
You are traveling on a flight departing from an airport in Israel or a flight arriving at an airport in Israel (unless it is evident that you received benefits or compensation and were given assistance in such other country and that those benefits, compensation and assistance directly correspond to your entitlement under ASL); and
You have not been denied boarding by reason of a matter set out in our General Terms & Conditions of Travel or related regulations; and
You have been denied boarding involuntarily or your flight is delayed by more than two hours beyond its scheduled departure time or cancelled.
DENIED BOARDING
The Airline, as a policy, does not overbook its flights. However, in the unlikely event that a seat is not available for a passenger with a confirmed reservation, we will seek volunteers to surrender their seats in exchange for benefits that we and the volunteer may agree upon before involuntarily denying boarding to other passengers. If there are insufficient volunteers and we deny you boarding involuntarily, you are entitled to the relevant rights set out in this chapter (same as in the event of flight cancelation), unless your boarding has been denied in circumstances where there are reasonable grounds to deny boarding such as reasons of health, safety, security or inadequate travel documentation.
FLIGHT DELAY BETWEEN 2 AND 8 HOURS
If we reasonably expect your flight to be delayed for two hours or more, but less than 8 hours, beyond its scheduled time of departure, you are entitled to the relevant rights set out in paragraph 3 of this document.
FLIGHT CANCELLATION AND DELAYS BY MORE THAN 8 HOURS
If your flight is cancelled, was brought forward, or delayed by more than 8 hours, you are entitled to the rights set out below (see following sections 1.; 2.; and 3.). As regards your right to compensation, please note that the Airline is entitled to refuse compensation when (the "Exemptions"):
You are informed of the cancellation at least two weeks before the scheduled time of departure; or
You are informed of the cancellation between two weeks and seven days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than two hours before the scheduled time of departure and reach your final destination less than four hours after the scheduled time of arrival; or
You are informed of the cancellation less than seven days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than one hour before the scheduled time of departure and to reach your final destination less than two hours after the scheduled time of arrival; or
The cancellation is due to extraordinary circumstances which were not under the Airline's control even if the Airline had done whatever was under its control; the flight was cancelled due to strike or a protected work-by-rule strike; the flight has been cancelled in order to prevent the desecration of the Sabbath or a Jewish holiday.
The aforementioned provisions do not apply if you refuse to fly on the alternative flight because the alternative flight was not offered to your travel companion(s) or for reasons of security, religion or medical limitations.
- RIGHT TO COMPENSATION
If you are involuntarily denied boarding or your flight is cancelled or delayed by eight or more hours with respect to the scheduled departure time, you are entitled to receive, subject to the Exemptions provided hereinabove, the following amount from us:
A. NIS 1,390, in respect of all flights of 2,000 km or less; or
B. NIS 2,220 in respect of all flights between 2,000 km and 4,500 km; or
C. NIS 3,340 in respect of all flights over 4,500 km
The foregoing compensation will be reduced by 50% provided that the delay in the landing time at the final destination compared with the original landing time does not exceed the scheduled arrival time of the flight originally booked by 4 hours (flights falling under A), 5 hours (flights falling under B) or 6 hours (flights falling under C). Compensation, if due, will be made within 45 days of receipt of a written request to Customer Relations. Compensation will be made by bank transfer or check, or by other means as agreed to in writing by the passenger.
- RIGHT TO REIMBURSEMENT OR RE-ROUTING
If you were denied boarding or your flight is cancelled or delayed at least 8 hours, you may choose between:
a) Reimbursement in the amount paid for the flight ticket, including fees, levies, taxes and other obligatory payments within 21 days of receipt of written application Replacement flight ticket to your final destination; or
b) re-routing, under comparable transport conditions, to your final destination at the earliest opportunity; or
c) re-routing, under comparable transport conditions, to your final destination at a later date at your convenience, subject to availability of seats.
If your flight is delayed by at least five hours and you elect not to travel, you are entitled to receive reimbursement as set out in point (a) above, together with, when relevant, a return flight to the first point of departure, at the earliest opportunity.
If you do not wish to continue with your initial travel plans when there is a delay of at least 5 hours, you may choose reimbursement or rerouting. However, if the flight's delay is due to a protected strike, you will only be entitled to reimbursement; and a) and b) above. Where it is not feasible for the Airline to arrange the care set out above, it will reimburse you for your reasonable receipted expenses upon application to Customer Relations.
Reimbursement in the amount paid for the Flight Ticket, including fees, levies, taxes and other obligatory payments within 21 days of receipt of written application.
- RIGHT TO CARE
The assistance as described in this section is provided in the event that a flight time of departure is delayed by at least two hours from the scheduled departure.
If the Airline expects a flight to be delayed by at least 2 hours you will be offered free of charge:
a) meals and refreshment vouchers in reasonable relation to the waiting time, as long as it will not further delay the departure of the
aircraft;
b) two telephone calls, telex or fax messages or e-mails;
If the Airline expects a flight to be delayed by 5 hours and less than 8 hours, you will also be offered free of charge, if applicable:
c) hotel accommodation in cases where a stay of one or more nights becomes necessary, or where a stay additional to that intended by you becomes necessary;
d) transport between the airport and place of accommodation (hotel or other).
- CHANGES TO THE TERMS
If you are placed in a higher class of service than that stipulated on the Flight Ticket, you will not be subject to any extra charges nor are you entitled to any monetary compensation. If you are involuntarily placed in a lower class of service than that stipulated on the Flight Ticket, you will receive reimbursement of 100% of the price of the ticket for all flight segments longer than 4500 km. For flight segments less than 4500 km, the Airline will pay an amount equal to the flight fare paid, multiplied by the ratio between the affected flight distance and the total flight distance.
This Notice is required by Israel’s Aviation Services Law (Compensation and Assistance for Flight Cancellations and Changes in Conditions), 5772-2012; Any legal claim or action taken in the event of a dispute should be based solely on the legal text of the Law.
Was this answer helpful?
Plan your trip beforehand and download the travel guide for your destination, which you may find available here!
Was this answer helpful?
Whether your AEGEAN flight is long or short there are a few helpful tips that will ensure an enjoyable and relaxed journey. These simple guidelines can help you reach your destination feeling stress-free, refreshed!
Was this answer helpful?
Here you may view the online timetable!
Was this answer helpful?
Get benefit from the guaranteed real time hotel availability through AEGEAN’s partnership with Booking.com. Find deals for any season, from cosy country homes to funky city flats.
Don't forget to check for travel restrictions. Travel may be permitted only for certain purposes and in particular, touristic travel may not be allowed. Read more.
Was this answer helpful?
Travelling with children? We are here for you!
Read about the bundle of services exclusively designed for you, so that to turn your family trip into an even more pleasurable experience.
Was this answer helpful?
The bandwidth offered depends on the chosen internet bundle. The speed is up to 1,5 Mbps with the Text & Surf and up to 15 Mbps with the Stream package.
* The bandwith can be lower if the 4G LTE ground network is out of reach.
Was this answer helpful?
Currently you can find the following content in the complimentary Aegean Wi-Fi portal:
Series
Cartoons
Games
Documentaries
Daily News
Music
Moving Map
Destination Info
Info about Aegean
Was this answer helpful?
Shop in the clouds will not be available for some time. We are working towards a new and improved version of it.
Was this answer helpful?
While we encourage our Stream bundle customers to take full advantage of our excellent quality of service and high download speeds, we have an obligation to ensure that all customers receive the best possible service at all times. The Fair Usage Policy ensures that we continue to provide a good standard of service among all customers. Downloading of large amounts of data or content may trigger the Fair Usage Policy, which will temporarily reduce your download/upload speeds.
Was this answer helpful?
Check out our offers and contests here!
Be the first to know when a special offer appears by subscribing to our Newsletter.
Was this answer helpful?
Select the search method that suits you best and find the lowest prices available for all the destinations of the company!
Was this answer helpful?
In partnership with MAGENTA MOMENTS of COSMOTE TELEKOM, we offer 20% discount on all international and selected domestic flights!
Discover more here!
Was this answer helpful?
Miles+Bonus
What you want to know
Points redemption for award tickets can be completed online after you login in your account.
In case you have any issue with your account, you can contact Business on Board at +30 210 6261210 every day 09:00 - 17:00.
Was this answer helpful?
Points redemption for discount coupons can be completed online after you login to your account.
In case you have any issue with your account, you can contact Business on Board at +30 210 6261210, from Monday to Friday between 09:00 - 17:00.
Was this answer helpful?
Business on Board is AEGEAN and Olympic Air's common corporate loyalty program, which turns your business travel budget into rewards by converting the euros your company spends for travel on AEGEAN and Olympic Air into Business Points. And if your employees are Miles+Bonus members, they’ll personally benefit too.
Register now!
Was this answer helpful?
Yes! See how many miles you earn flying with AEGEAN and Olympic Air and discover where your miles can take you!
Was this answer helpful?
To register miles to your account the corresponding activity must be executed by the Member him/herself and the Member data must completely match the passenger’s.
However, you may create a Together account, adding up to 5 members, and thus collect together with the other members all the redemption miles in a common account.
Here you will find more information about the miles accrual.
Was this answer helpful?
There are many ways to earn tier miles:
- Travel with AEGEAN / Olympic Air or other Star Alliance airlines.
Check here how many miles you can earn from each flight with AEGEAN / Olympic Air and choose the fare that will give you the miles you need. If you’re flying with Star Alliance airlines, see the corresponding mileage accrual charts here.
*Depending on the fare & booking class of your ticket, the miles you earn may vary, and some may not be eligible for miles.
- Purchase the missing tier miles before the expiration date of your current tier status. See more details here.
- Apply for AEGEAN credit cards through our partnership with ALPHA BANK. When you activate the AEGEAN Bonus Visa card, you earn welcome tier miles, depending on the type of card you choose.
- Apply for the AEGEAN Mastercard from the Bank of Cyprus. When you activate the card, you earn welcome tier miles.
- If you are an AEGEAN Bonus Visa Premium cardholder, you can convert award miles into tier miles at a 20:1 ratio.
Was this answer helpful?
All Miles+Bonus members may accrue miles to their accounts every time they fly with AEGEAN, Olympic Air or any Star Alliance member airline, simply by registering their frequent flyer number upon reserving their ticket.
To register miles, the following criteria must be met:
the Miles+Bonus account is in active status
the corresponding activity is executed by the Member him/herself
the Member data completely match the passenger’s
the flight is operated by AEGEAN, Olympic Air or any Star Alliance* member carrier and not by other collaborating airline company (code-share flights)
the booking class of the ticket is included in the relevant Fare Earning Chart of each airline carrier operating the flight (operating airline carrier)
* Individual Star Alliance member-carrier’s may also exclude mileage accrual on certain flight-ranges.
** Miles+Bonus Partners With Emirates. Learn more.
Ticket coupons or receipts, boarding passes, and/or any other relevant documentary evidence should be retained by the Member until the Miles appear in his/her account.
Was this answer helpful?
Earn miles and enjoy various benefits and discounts on our growing network of partners, such as car rental, credit cards, hotels, restaurants, shopping and other leisure activities.
To register miles, the following basic conditions must be met:
the corresponding reservation and activity is carried out by the Member him/herself
the Miles+Bonus account is in active status and it is declared upon booking
the Member’s data match the client’s, as cited in the transaction
Here you will find information about the specific terms of each Partnership. Just, select the partner of your interest.
Any relevant document (receipts, booking confirmations, contracts etc) must be retained until the Miles are credited to your account.
Was this answer helpful?
Miles earned for travel using upgrade will be based on the original fare. Miles do not change upon upgrade.
Was this answer helpful?
The letter displayed on the boarding pass represents the travel class such as Economy, Premium Economy, Business, or First Class.
Y or M letters are commonly used for the Economy Class and C letter for the Business Class.
These letters do not necessarily match with the booking class of your ticket, based on which the miles are earned.
You can find your ticket’s booking class at the booking confirmation you received after your ticket’s purchase.
Was this answer helpful?
The miles from the points conversion from your purchases with your Aegean Bonus Visa are posted to your Miles+Bonus Account every end of the month or at the beginning of the next one.
Was this answer helpful?
The time needed for the miles accrual depends on your activity (flight activity or use of products/ services from our partner's network).
The miles from AEGEAN and Olympic Air operated flights are credited within 72 hours, after the completion of the flight activity.
The miles from Star Alliance member carriers and Emirates are credited within 7 days, after the completion of the flight activity.
The miles from the rest non-air partners are credited within one to five weeks, depending on the partner. Here you will find information about the terms and conditions of each Partnership. Just, select the partner of your interest.
* Any relevant document (boarding pass, receipts, booking confirmations etc) must be retained until the Miles are credited to your Miles+Bonus account.
Was this answer helpful?
Normally the miles are credited automatically within 60 hours from the flight activity for flights operated by AEGEAN and Olympic Air, while for flights operated by any Star Alliance member carrier the miles are credited within 7 working days.
In the event that earned miles do not appear in your Account, you may submit a missing miles claim. Login to your Miles+Bonus account and select "Claim miles" - "Claim missing miles”. Your request will be processed maximum within 14 working days.
A missing miles claim is feasible for flights that took place up to 12 months prior to your retro-claim request (exception: Air New Zealand, LOT Polish, South Africa Airways and TAP Portugal, for which retro-claim is viable for flights taken place up to 6 months prior to retro-claim request).
In order for your request to be successfully entered to the system, you need to fill in correctly the below mandatory fields of the requested form:
operating airline
flight number and date
route
ticket number
* Only one missing miles claim can be submitted for the same flight number, date and route.
Check your Miles+Bonus account one last time before requesting retroactive credit.
Was this answer helpful?
The miles are automatically credited to your Miles+Bonus account within the time period as defined by each partnership with the Miles+Bonus Program.
In case they have not been registered yet, you can send us your request for retroactive credit of miles here, attaching the relevant receipt (booking confirmation, contract, receipt, invoice, etc.).
Check your Miles+Bonus account one last time before requesting retroactive credit.
Was this answer helpful?
In the “Missing air miles tracker” of your Account, you can see the rejection code for your request along with a brief explanation of the reason for the rejection.
Select the rejection code corresponding to your request to see more information:
33 or 95 or 188:
If you have received one of the above error codes, please confirm the following:
a. That the flight details (flight number and date) are correct. If any of the information was incorrect, please resubmit your request with the correct details.
b. That the name on your ticket exactly matches the name in your Miles+Bonus profile. If you need to update your full name in your Miles+Bonus profile, please contact us, attaching a copy of your ID/passport and your boarding pass.
c. That you have actually traveled on the respective flight. If you have completed the flight and all the above data are correct, please contact us, attaching your boarding pass.
94 or 92:
The above error codes mean that you are a member on another Loyalty Program. Please check your other Account(s), as the respective flight must have been credited to a different Program. In this case, you will not be able to credit them to your Miles+Bonus Account. For more information, please contact the relevant Loyalty Program, where the miles have been actually credited to.
90 or 189:
The above error codes indicate that the flight number may be incorrect. Please resubmit your request with the correct flight number.
If this is an AEGEAN flight, please ensure that the flight number includes only up to 3 digits. For example, if your flight is A3 602, you should enter only "602" in the flight number field.
If you are traveling on a codeshare flight, please make sure to submit the flight number of the operating carrier.
302 or 35 or 31 or 28:
The above error codes indicate that either the booking class, the fare, or the flight itself may not be eligible for mileage accrual. Please check the relevant mileage accrual tables here, based on the operating airline.
If, based on them, the booking class or fare of your ticket should be eligible for miles, please contact us, attaching your boarding pass and ticket confirmation.
Important note: The class shown on the boarding pass may reflect the cabin class, not the booking class (e.g. Y and M are commonly used for Economy Class, while C is used for Business Class).
96:
Please check the flight number / routing and submit your request again.
If this is an AEGEAN flight, please ensure that the flight number includes only up to 3 digits. For example, if your flight is A3 602, you should enter only "602" in the flight number field.
If you are traveling on a codeshare flight, please make sure to submit the flight number of the operating carrier. If the submitted details are correct, please contact us, attaching your boarding pass and ticket confirmation.
43:
Please make sure that the ticket number you submitted is the one that was actually used. If you rebooked your flight, ensure that you have entered the final ticket number associated with the flight you took and resubmit your request.
91:
Please check your flight date and resubmit your request with the correct flight date. In case of an overnight flight, please make sure that you should fill the date of the flight's departure.
68:
The above error code indicates that your ticket may not be a full-fare ticket and may have been issued through a redemption. In this case, miles cannot be credited. Please check here to see which booking classes are eligible for mileage credit on the airline you travelled with.
834:
If you receive the above error, please contact us and attach your ID or passport, as additional checks on the passenger's details are necessary.
Other:
If the error code you received is not included in the above list, please contact us, attaching your boarding pass and ticket confirmation.
Was this answer helpful?
New members may claim their miles retroactively, for flights that took place up to twelve (12) months prior to their registration. (exception: Air New Zealand, LOT Polish, South Africa Airways and TAP Portugal, for which retro-claim is viable for flights taken place up to 6 months prior to retro-claim request).
Login to your Miles+Bonus account and select "Claim miles" - "Claim missing miles”. Your request will be processed maximum within 14 working days.
In order for your request to be succesfully entered to the system, you need to fill in correctly the below mandatory fields of the request form:
operating airline
flight number and date
route
ticket number
* The "name on ticket" field must be filled in only if there is a difference between your ticketed and your Miles+Bonus name.
* Only one missing miles claim can be submitted for the same flight number, date and route.
Was this answer helpful?
Yes. Tickets cannot be issued in the following black-out periods: from 1/1 up to 8/1 each year, the Clean Monday period each year, the Holy Week period both for the Orthodox and the Catholic Easter each year, the 1st May each year, the Pentecost period, the period from 12/8 to 18/8 each year, the period from 25/10 to 28/10 each year, the March 25th (Independence Day) period each year and the period from 23/12 to 31/12 (inclusive) each year.
Was this answer helpful?
Yes! See how many miles you earn flying with AEGEAN and Olympic Air and discover where your miles can take you!
Was this answer helpful?
Yes, you may redeem your award miles at a ratio of 200 award miles = 1€:
Extra Baggage
Sports equipment
Travelling with pets
Security Fast Track
The redemption is available from the following:
When making your online flight booking through all AEGEAN and Olympic Air digital channels
Through the "My booking" section after ticket purchase
Through our call center at (+30) 210 6261000.
Check the Terms & Conditions of the service here.
Was this answer helpful?
Yes! Login to your Miles+Bonus account, go to "Miles redemption" and select "Star Alliance Upgrade". The corresponding award miles are automatically deducted from your account.
Notes:
The Star Alliance Upgrade Award is provided only on flights where the Business class and First Class of service is available and can be booked up to 24 hours prior to the respective flight departure.
The Ticket must be issued under specific fares* depending on the Star Alliance member-carrier in which the Member wishes to travel.
Each Star Alliance Upgrade Award request is for max. 4 passengers and 2 flight segment per Miles+Bonus Account.
See the miles needed for your Seat Upgrade!
Here may find more information about the eligible fares*, the issuance, change and cancellation policy. Just, select the Chapter 13: AEGEAN PARTNERSHIP WITH AIRLINE COMPANIES-MEMBERS OF STAR ALLIANCE
Was this answer helpful?
- You may redeem your award miles either online after you login to your Miles+Bonus account, without any transaction fee, or by calling our call center at (+30) 210 6261000, 24 hours a day, seven days a week, with a transaction fee of 23 euros, for domestic and international direct flights. Redemption tickets cannot be issued by Travel Agencies. The Ticket is issued simultaneously with the reservation, and the corresponding Award Miles are automatically deducted from the Member's Account.
Notes:
See how many miles you need for your travel!
Here you may find more information about the issuance, change and cancellation policy. Just, select the Chapter 12: AEGEAN/ OLYMPIC AIR FLIGHΤ
- Don't forget that you can reduce the cost of your flight and save money by using Miles+Cash, the service of Miles+Bonus, at the "Payment" step!
Was this answer helpful?
You may redeem your award miles either online after you login to your Miles+Bonus account, or by calling our call center at (+30) 210 6261000, on a continuous basis, 24 hours a day, seven days a week. Redemption tickets issued through the AEGEAN Call Center are subject to service fees amounting to 23 Euros.
Taxes, airport duties, insurance surcharges, as well as any additional charge or fee (all together hereinafter "Charges") imposed by any Public Authority, are payable by the Member and are due upon issuing the Ticket.
Notes:
Redemption tickets cannot be issued by Travel Agencies.
The Ticket is issued simultaneously with the reservation, and the corresponding Award Miles are automatically deducted from the Member's Account.
Tickets cannot be issued for specific black-out periods, as defined by each airline company and published on their official websites.
Tickets for infants cannot be issued for the below airlines: THAI, Shenzhen Airlines, TAP Portugal, Singapore Airlines, EVA Air, ANA, Air China, Air India. At any case, members should contact the airlines directly in order to proceed with the infant ticket issuance.
See the miles needed for your travel!
Here you may find more information about the issuance, change and cancellation policy. Just, select the Chapter 13: AEGEAN PARTNERSHIP WITH AIRLINE COMPANIES-MEMBERS OF STAR ALLIANCE
Was this answer helpful?
To redeem miles against an upgrade award, please contact AEGEAN’s call center at (+30) 210 6261000, on a continuous basis, 24 hours a day, seven days a week.
The upgrade award shall be issued for any direct destination, either domestic or international, within the AEGEAN/ Olympic Air scheduled flights network and only on flights where the Business class of service is available. It can be booked up to 2 hours prior to the respective flight departure and the reservation must be ticketed, under the Saver, Flex or ComfotFlex fare category to be eligible for upgrade award (Booking classes eligible: Y, B, M, H, Q, V, W, L, K, S).
See the Terms and Conditions here (Chapter 12: AEGEAN/ OLYMPIC AIR FLIGHTS)
Was this answer helpful?
Award Miles are the Miles that every Member collects in order to redeem, by exchanging them with the award of his choice, i.e. products and services offered by the Program. Award Miles are accumulated from flights with AEGEAN, Olympic Air, Star Alliance member-airlines and products and services of the Programs partners. Award Miles do not expire.
What are <rn:answer_xref anchor="" answer_id="166" contents="Tier Miles" style="" target=""/>?
Was this answer helpful?
Redemption tickets do not include taxes, airport duties, A.I.A. (Athens International Airport) charges, insurance surcharges, as well as any additional charge or fee (all together hereinafter "Charges") imposed by any Public Authority Charges are payable by the Member and are due upon issuing the Ticket.
Tickets issued electronically through the AEGEAN website, are not subject to transaction fees. Redemption tickets issued either through the AEGEAN Call Center are subject to transaction fees amounting to 23 Euros for domestic or/ and international flights.
Here you may find more information about miles redemption.
Was this answer helpful?
With our Miles+Cash service, when you book your flights, you can redeem your miles to pay for any amount of your ticket’s value you wish, and therefore pay less for your trips!
What’s even more great with Miles+Cash? You will still earn the full amount of tier & award miles attributed to your flight!
Find more here!
Was this answer helpful?
With Miles+Cash service you can reduce the cost of your ticket every time you travel with AEGEAN and Olympic Air by redeeming a part of the ticket's cost with miles. You just need to have at least 1.500 redemption miles available in your Miles+Bonus account and travel yourself. Here you will find more information about Miles+Cash service.
On the contrary, when redeeming miles via your Miles+Bonus account, you can issue tickets for either yourself or anyone else you wish by redeeming the full fare of the ticket (excluding taxes) with a certain number of redemption miles. You may spend your miles on flights with AEGEAN and Olympic Air, as well as flights with the rest of the Star Alliance network. Tickets issued by redeeming Miles are subject to award seat availability. Here you will find more information about redemption tickets.
Was this answer helpful?
Miles+Bonus Memories is a service that gives Miles+Bonus members access to experiences in different fields such as aviation, sports, entertainment festivals/headline shows, Arts & Culture, as well as culinary All the events are specially designed for our M+B members to offer them unforgettable Memories!
Discover more about Miles+Bonus Memories!
Find all FAQs here!
Was this answer helpful?
Enjoy the benefits and services of our Business Class, by choosing one of the below options:
Take part in the Aegean Upgrade Challenge, make your offer and upgrade your ticket.
Upgrade your existing booking via "My Booking" section. The fare rules and conditions of your initial paid ticket apply.
Seat upgrade award with miles redemption. To redeem miles against an Upgrade Award, please contact AEGEAN's call center at (+30) 210 6261000,, on a continuous basis, 24 hours a day, seven days a week. View the Terms&Conditions - Chapter 12: AEGEAN/ OLYMPIC AIR FLIGHTS.
Access your Miles+Bonus account online, click on "My Coupons" and get benefit of your coupons for complimentary seat upgrade on AEGEAN and Olympic Air operating flights. View the Terms&Conditions - for Silver or Gold Miles+Bonus members - AEGEAN Benefits - SEAT UPGRADE.
Was this answer helpful?
To get the new physical card, log in to your account, via the Miles+Bonus section at aegeanair.com and AEGEAN mobile app, and select "Card Issue". Your card will be sent, roughly within a month, to the postal address registered at your profile.
Don't forget that you can always have instant access to your digital card and take advantage of your tier's benefits everywhere. Your digital card is available via the Miles+Bonus section at aegeanair.com and the AEGEAN mobile app.
* Only Silver and Gold Members receive a physical card.
Was this answer helpful?
Log in to your account, via the Miles+Bonus section at aegeanair.com and AEGEAN mobile app, and select "Card Issue". Your baggage tag will be sent, roughly within a month, to the postal address registered at your profile.
* The benefit is offered only to Silver and Gold Members.
Was this answer helpful?
Log in to your account, via the Miles+Bonus section at aegeanair.com and AEGEAN mobile app, and have instant access to your digital card.
The digital card can be used instead of the physical one either by displaying it or scanning the 2D barcode (two-dimensional bar code) that appears on the back side of the card by taping on it.
Was this answer helpful?
Log in to your account, via the Miles+Bonus section at aegeanair.com and AEGEAN mobile app, and select "Card Issue". Your card will be sent, roughly within a month, to the postal address registered at your profile.
Don't forget that you can always have instant access to your digital card and take advantage of your tier's benefits everywhere. Your digital card is available via the Miles+Bonus section at aegeanair.com and the AEGEAN mobile app.
* Only Silver and Gold Members receive a physical card.
Was this answer helpful?
You may request for a new Miles+Bonus plastic card via your online Miles+Bonus account. Just login to your account and select "Card Issue". Your new plastic card will be sent, roughly within a month, to the postal address registered at your profile.
* Only Silver and Gold Members receive a physical plastic card.
Was this answer helpful?
Only Silver and Gold Members receive a physical plastic card.
If you are a Blue member you may use either your digital card or the paper one and take advantage of your Blue tier benefits. To access your digital card or to print it, login to your account, via aegeanair.com or the AEGEAN app, and select "Card Printing".
As soon as your Miles+Bonus account is upgraded from Blue to Silver status, you may get your Silver plastic card. Log in to your Miles+Bonus account and select "Card Issue". Your card will be sent, roughly within a month, to the postal address registered at your profile. The Silver card has the same Member ID and Password as your Blue card did.
Was this answer helpful?
No Value
Was this answer helpful?
Check your Miles+Bonus Account's activities any time, via its online management. Simply login and click on "My transactions".
There is no printed statement option.
Was this answer helpful?
Login to your Miles+Bonus account and select "My Profile - Change Password".
Was this answer helpful?
Transfer award miles easily online, from your own account to any other member's account. Award miles can be transferred in sets of 1,000 at a fixed transaction fee of 15€, per transfer. You can either transfer or receive up to 50,000 award miles within a period of 12 months.
Simply login to your Miles+Bonus account, go to the section "Miles Redemption" - ''Transfer miles'' and gift your award miles to anyone you wish!
Was this answer helpful?
Login to your account, select "My Profile" and update your personal information.
For any changes to your surname/ name or date of birth, please contact directly our call center at (+30) 210 6261000.
Was this answer helpful?
Login to your Miles+Bonus account and click on "My transactions".
Was this answer helpful?
Select "retrieve member ID" and you will receive it at your email address, within the next minutes.
Was this answer helpful?
Select "Forgot Password". You will soon receive an email with instructions to create a new one.
Was this answer helpful?
To reset your Miles+Bonus account please contact directly our call center at (+30) 210 6261000.
Was this answer helpful?
We understand that welcoming a new child in your family will change your travel patterns and you might need to take fewer or no flights during this period!
Therefore, we have introduced a new exclusive benefit of tier hold for our Silver and Gold members while they are spending the first year raising their new child, so that they keep their Silver or Gold tier and continue enjoying their tier benefits for one year!
Eligible for tier hold are either the mother or the father of own child. There may be up to one-member parent on tier hold for the same child, at any one time. You may apply once for each child as soon as the child is born and up until the child reaches one year.
Documents:
If you are the mother, please send us the child's birth certificate by attaching it to the contact form, selecting category Miles+Bonus – My status and subject of the message "New parent".
If you are the father, send us the child's birth certificate together with an official confirmation from your employer that you have taken parental leave from work for at least 3 months. Such leave must have commenced prior to the date your tier expires or is retained. For us to process the application, you will need to attach both above supporting documents to the contact form, selecting the category Miles+Bonus – My status and subject of the message "New parent".
Click here to see the full Terms & Conditions.
Was this answer helpful?
No, miles cannot be transferred from your closed Miles+Bonus account to a new one.
Was this answer helpful?
The Miles balance or your Miles+Bonus status cannot be transferred to any respective frequent flyer program`s cardholder in any other Star Alliance member-airline and vice versa.
Was this answer helpful?
The Tier Miles or your Miles+Bonus status cannot be transferred to any other Miles+Bonus member and vice versa.
Was this answer helpful?
Tier Miles have a twelve (12) month lifetime. Award miles do not expire and you may redeem them as long as your Miles+Bonus account remains active*.
Find more about <rn:answer_xref answer_id="166" contents="Tier Miles" style="TEXT-INDENT: 0in"/> and <rn:answer_xref answer_id="320" contents="Award Miles" style="TEXT-INDENT: 0in"/>.
Was this answer helpful?
The Miles+Bonus Program consists of three (3) tiers: BLUE, SILVER and GOLD, determined by the Tier Miles earned within a specific period of time.
The Blue Member that accumulates 12,000 Tier Miles, including at least 2 flights with Aegean and/or Olympic Air*, or a total of 35,000 miles regardless of the partner airline, within a year from the date of the first transaction (registration or first flight) or from entry in the tier or from an older flight that registered miles that has not expired, will be upgraded to SILVER tier.
RETAIN: The Silver Member must accumulate 8,000 Tier Miles including at least two (2) flights with Aegean or/and Olympic Air* or a total of 35,000 Tier miles regardless of the partner airline, within a period of twelve consecutive months from the date on which he/she was upgraded to/retained Silver tier, so that his/her Card’s status will be automatically extended for one (1) year. It shall be made clear that any amount of Tier Miles beyond that required for retaining tier will be taken into account for the next upgrade but not for retaining Silver tier. If the Silver Member does not manage to accumulate the above Miles within the determined time, then he/she will be downgraded to the Blue Tier.
UPGRADE: The Silver Member that accumulates 24,000 Tier Miles, including at least 4 flights with Aegean and/or Olympic Air*, or a total of 70,000 miles regardless of the partner airline, within twelve consecutive (12) months from the date of the first oldest flight that registered miles which has not expired or been used for tier upgrade, after being upgraded to/retaining Silver tier, will be upgraded to GOLD tier and will receive the Gold Card.
The Gold Member must accumulate 12,000 Tier Miles including four (4) flights with Aegean or/and Olympic Air* or a total of 70,000 Tier miles regardless of the partner airline, within a period of twelve consecutive months from the date when he/she became a Gold Member, so that his/her Card can be automatically renewed for 1 year. It shall be made clear that any amount of Tier Miles beyond that required for retaining tier will not be taken into account for retaining Gold tier. If the Gold Member does not manage to accumulate the above Miles within the determined time, then he/she will be downgraded to the Silver Tier.
* It is clarified that flights must be operated by AEGEAN or Olympic Air and booked in a booking class eligible for mileage accrual, as outlined in the relevant charts available here. Flights issued in redemption booking classes (X or I), or in unpublished booking classes associated with special offers (N, R), do not earn miles and are not counted toward tier upgrade or renewal.
Was this answer helpful?
Tier Miles determine the Tier of the Program to which the Member belongs. These are Miles that each Member collects from specific activities cumulatively, in order to become a Blue Cardholder and then Silver and a Gold Cardholder. Tier Miles are accumulated from flights with AEGEAN, Olympic Air and Star Alliance member-airlines and have a twelve (12) month lifetime.
What are <rn:answer_xref anchor="" answer_id="320" contents="Award Miles" style="" target=""/>?
Was this answer helpful?
Thank you for your trust! You may enroll here!
Was this answer helpful?
Via telephone by contacting AEGEAN’s call center at (+30) 210 6261000, which operates on a continuous basis, 24 hours a day, seven days a week.
* The final cost depends on your telecommunications’ provider pricing list.
Alternatively, you may submit your request here. As soon as you send us your query, you will receive via email a Unique Identifier Number, for example 211008-000316. Our aim is to address all incoming queries, the latest, within 10 working days. Please note that processing times vary as a result of research or internal investigation.
Was this answer helpful?
The Bonus points that you have accumulated from all your transactions using the Aegean Bonus Visa, can be converted into miles in the Miles+Bonus program, and thus give you free* trips with AEGEAN, Olympic Air, member-airlines of Star Alliance as well as products and services from the expanding network of Miles+Bonus partners in Greece and abroad.
You may convert any of your Bonus points collected into miles, online through your Miles+Bonus account on www.aegeanair.com or by contacting AEGEAN call center at (+30) 210 6261000, on a continuous basis, 24 hours a day, seven days a week.
To activate the fixed order for converting the Bonus pionts into miles, please contact directly Alpha Bank at 210 3260000.
* Taxes and airport fees are excluded.
Was this answer helpful?
Yes! All Miles+Bonus Members, regardless of their tier, are eligible to purchase up to 50.000 Award miles within their membership year (twelve consecutive months from their enrollment or last tier upgrade/retain). It is clarified that Members that haven’t registered at least one flight on their Miles+Bonus account, are eligible to purchase up to 30.000 Award miles.
Award miles are sold in sets of thousand (1.000) at the price of 25.00€ per set and are credited to the Member’s Account immediately after the completion of the transaction.
The purchase of Award miles can be realized online, after you login to your Miles+Bonus account.
Here you may find more information about the Purchase of Miles. Just, select the Chapter 5: PURCHASE MILES
Was this answer helpful?
Yes! All active Miles+Bonus members can purchase tier miles.
Blue members may purchase up to 1.000 tier miles per 12 months, starting from their registration date. Silver Members are eligible to purchase up to 2.000 Tier miles within their membership year (twelve consecutive months from the last tier upgrade/retain), while Gold Members are eligible to purchase up to 3.000 Tier miles respectively. Tier miles are sold in sets of five hundred (500) at the price of 50.00€ per set and are credited to the Member’s Account immediately after the completion of the transaction.
The purchase of Tier miles can be realized online, after you login to your Miles+Bonus account.
View the terms and conditions of "Miles Purchase".
Was this answer helpful?
The benefit is exclusively provided on AEGEAN and Olympic Air operating flights, and depends on the availability of seats for upgrade, and not the Business Class seat availability in general.
Login to your Miles+Bonus account and submit your request for free upgrade through the “Free Business Class upgrade” section. You can check the status of your request through your account. You can submit your request for free Business Class upgrade exclusively online through your Miles+Bonus account, up to 2 hours prior the respective flight departure. The free upgrade can be used for yourself or any other person you choose, assuming that they are is in the same booking with you. It is clarified that the benefit that will be used for the upgrade, will be one that is valid on the date that the upgrade takes place. Mileage accrual is applicable according to the fare initially purchased, not the flown (Business Class).
See here in detail the Terms & Conditions of the benefit.
Note: The benefit of free Business Class upgrade is provided upon upgrade or tier renewal and can be used within the period that the tier is valid.
Was this answer helpful?
The benefit of access to the AEGEAN Club Lounges and the seat upgrade is provided on a coupon basis upon your Miles+Bonus account upgrade or tier renewal and can be used within the specific tier period. If you don't use them within that period, they expire and cannot be transferred for use within the next upgrade or tier renewal of your Miles+Bonus account.
Was this answer helpful?
Your loyalty is rewarded by more services and journey essentials, so you can enjoy your trip every step. As you fly more regularly with us and our Star Alliance partners you can step up easily to the next tiers, thus enjoy even greater benefits and exclusive privileges.
Was this answer helpful?
Members must stay in the account for a minimum of twelve (12) months before they can leave. Upon withdrawal, members will get miles back based on their accrual contribution to the Together account.
It is clarified that members who withdraw, are not eligible to create or participate in a Together account for a period of six (6) months from the withdrawal.
If the Head wishes to withdraw, the Together account will be cancelled, and the Head as well as the members will get miles back based on their accrual contribution to the Together account.
Find more information here.
Was this answer helpful?
Activation is quick and easy! If you are 18 years of age or older and have registered at least one flight with AEGEAN, Olympic Air or our Star Alliance airline partners in your Miles+Bonus account, or if you are an Aegean Bonus Visa or Aegean Mastercard cardholder with completed registration, login to your Miles+Bonus account and select “Activate Together account” from the navigation list of your account menu.
You will automatically be assigned as the Head of the Together account and will have the opportunity to invite up to 5 members. As Head, you will exclusively define the miles redemption eligibility of each member as well as their eligibility to check the Together transactions.
Find more here.
Was this answer helpful?
The invited members must be active Miles+Bonus members who do not belong to another Together account or have not opted-out or have been removed from a Together account in less than six (6) months.
To start availing of the Together account’s benefits, they should accept the Head’s invitation, with precondition that they have registered at least one flight with AEGEAN, Olympic Air or Star Alliance in their Miles+Bonus account or they are Aegean Bonus Visa or Aegean Mastercard cardholders with completed registration.
Ιf you want to add children to your Together account, you can still add them even if they do not have a Miles+Bonus account yet, just by registering them to Miles+Bonus directly from your account. Please note that children will not receive an invitation from the Head of the Together account.
Find more here.
Was this answer helpful?
The Head of the Together account can redeem miles. The members of the account can also redeem miles, as long as the Head has authorized them as "members with access" to miles redemption.
Find more information here.
Was this answer helpful?
Login to your account, select "My Profile" and update your personal information.
For any changes to your surname/ name or date of birth, please contact directly our call center at (+30) 210 6261000.
Was this answer helpful?
