AEGEAN travel guide for passengers with disabilities

As per the European Regulation (EC) 1107/2006, under the definition of “Person with Disabilities” (PWD) AEGEAN and Olympic Air include not just locomotor impairments but also sensory impairments (blindness/vision loss, hearing loss), intellectual disabilities, as well as any disability or impairment caused by age, permanent or temporary.

There is a range of assistance types offered, on AEGEAN or Olympic Air operated flights, based on your needs:

• For passengers with mobility issues, we provide wheelchair transportation at the airport, which divides between three different types, from help until the boarding gate, assistance until the aircraft door and even straight up to your seat. A stretcher can also be provided for specific medical cases (Check question "What steps should I take if I need to travel with a stretcher?").
• There is specific assistance for people with hearing and/or visual impairments, including traveling with a guide dog or specially trained dog (provided the owner holds all the necessary certification). View more details under "Can I travel with an assistance dog/service animal?".
• Special assistance is also available free of charge for disabled passengers with intellectual or developmental disabilities. This includes passengers with disabilities, such as learning difficulties, dementia, Alzheimer’s or Down’s syndrome who travel alone and will need ground assistance.

Provided your flight is operated by AEGEAN or Olympic Air, you can submit the request for special assistance:

• during booking online, under step 2 "Passengers", by clicking the option “Request special assistance”

and choosing wheelchair assistance (to the aircraft, up stairs to the aircraft cabin or to your aircraft seat):



or Other type of Assistance (for visual, hearing or speaking impairments):




• via the AEGEAN/Olympic Air call center: 2106261000 
• via your travel agent (if you have initially completed your booking through one)

Yes, mobility aid offered at the airport is completely free of charge, for passengers flying with AEGEAN or Olympic Air. Passengers in need of mobility assistance can transfer up to two items, besides their standard baggage allowance, for free. 

In cases when a stretcher may be needed, there is additional cost as there are specific requirements regarding the booking process. You can find more details under "What steps should I take if I need to travel with a stretcher?" and reach the AEGEAN call center to proceed with the reservation.

There are certain requirements you should be aware of, when flying on AEGEAN or Olympic Air operated flights:

• You need to be at the airport at least 120 minutes prior to your flight’s scheduled departure. At Athens and Thessaloniki airports there are dedicated check-in counters for people with disabilities.
• In cases you need oxygen supply on board or require a stretcher, there are additional medical forms (MEDIF) required. Check out more information under the questions "Are there any medical forms I might need to complete?" and "What steps should I take if I need to travel with a stretcher?". 
• If your wheelchair has a wet‐cell battery it cannot be carried with AEGEAN or Olympic Air. Please contact the AEGEAN call center to discuss your alternative options.

If you are traveling on an AEGEAN or Olympic Air operated flight,  you can check-in online from 48 hours prior to your flight's scheduled departure. However, your boarding pass will be issued at the airport. 
At Athens and Thessaloniki airport there are dedicated check-in counters for people with disabilities.
 
You should be present at the airport approximately 120 minutes prior to your flight's scheduled departure. 

Yes, if you are travelling with certain medical conditions, or if you are post-operational you must submit a MEDIF (Medical Information Form) completed by your physician. This helps us to better assess your ability to fly and make the appropriate arrangements for seamless travel.

In case you require in-flight medical equipment (e.g., oxygen), an additional Oxygen Declaration / Portable Oxygen Concentrator documentation is required, certifying that it is suitable for use during flight.
 
For cases when a stretcher is required, this should be arranged directly through our call center, as there are special conditions regarding the seats that must be booked etc. Check out all the details under "What steps should I take if I need to travel with a stretcher?". 

• If you are blind or visually impaired, you may request guidance from check-in to boarding, assistance within the terminal, help finding your seat on board, orientation to safety features.
• In case you are deaf or hearing impaired, you may request aid with verbal announcements (for example via visual means) and ensure required safety briefing is given in an accessible way.
• For passengers who are both visually and hearing impaired or blind/deaf, the request for special assistance is mandatory.

Yes, of course! Service animals are accepted to travel in the aircraft cabin of any AEGEAN or Olympic Air operated flight, to accompany passengers with impaired vision/hearing or other conditions such as epilepsy, or disorders such as the autistic spectrum.

For the dogs to be accepted on board, they must be certified by full member organizations of the Assistance Dogs International (ADI) , International Guide Dog Federation (IGDF), European Guide Dog Federation (EGDF) or any national certified Guide Dog School.

• Passengers who require comprehensive mobility assistance to their seat,  can select any window seat excluding exit rows, free of charge. The free seat selection applies to their escorts, provided they are booked under the same reservation (PNR).


• Passengers who require mobility support up to the departure gate or aircraft door may select any preferred seat, excluding exit rows, following the respective charges. 


• Passengers who are blind, low-vision, deaf, or hard-of-hearing, and who have these services noted in their reservation, can select any seat (excluding exit rows), free of charge. The free seat selection applies to their escorts, provided they are booked under the same reservation (PNR).

For passengers who are immobilized or cannot sit in an upright position, following medical operations etc, a stretcher can be provided. 

The stretcher service is offered on AEGEAN operating flights only, on A320 and A321 aircraft, for both domestic and international routes.
It cannot be installed on our A320 & A321 NEO Fleet, SX-DGC, SX-DGD & SX-DGE aircraft. 

To request one and to be further informed an all the required medical documentation, costs and possible restrictions, you must contact the AEGEAN call center. The request must be made at least 48 hours prior to the scheduled flight departure. 

If you have connecting flights, especially with multiple airlines, please ensure that each airline and airport is informed of your assistance request. Services and procedures may vary by airline or location.

If you require in-cabin assistance such as support to your seat or to the lavatory, please make sure your assistance request accurately reflects all of your accessibility needs. This helps us coordinate the appropriate support and provide a safe, comfortable travel experience.

If the assistance you have requested is delayed or temporarily unavailable, you may contact the airport’s Special Assistance Coordination Office. At airports such as Athens International Airport (ATH), support staff are available at the designated Special Assistance points, where you can request help at any time. You can view more details regarding the provisions at Athens International Airport here.

If you feel that the service provided did not meet your accessibility needs or expectations, you may submit a written complaint directly to the airport or AEGEAN. This helps us improve the quality, responsiveness, and inclusiveness of our services.