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After flight
We are very sorry if anything is missing from your baggage. Missing items from your baggage should be reported to the Airport Baggage Service Desk at the airport, immediately after your flight's arrival. You can also report any missing items from your baggage by filling out our Contact Form within 7 days of arrival.
However, kindly note that our liability is limited. If you have travel insurance, we recommend that you send your claim to your insurance company, along with the report that you received from AEGEAN.
Remember that the Carrier assumes no liability for the loss/ damage/ delay of valuables, liquids, perishable products, fragile items or items such as money, credit cards, cheques, jewellery, glasses, silverware, precious metals, legal/ negotiable papers, securities, pens or branded pens, photographic or electronic equipment, computers, laptop, tablet, cameras, cellular phones, business documents, samples and commercial goods, cash, keys, sunglasses, eyeglasses, paintings, antiques, artifacts, manuscripts, medicals and medicines, zamzam water, irreplaceable books or publications, identification documents and in general any valuables which are included in the passenger’s checked baggage, with or without the knowledge of the carrier involved.
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If your baggage is damaged, you must visit the Baggage handling office immediately after collecting it at the destination airport prior to leaving the baggage claim area in order to proceed with the creation of a damage claim record and provide the following:
The damaged baggage
The baggage tag
Your ID card or Passport
Your boarding pass
AEGEAN and Olympic Air are not liable for the loss/damage/delay of valuables, liquids, fragile items or items such as money, credit cards, cheques, jewellery, glasses, silverware, precious metals, legal/negotiable papers, securities, pens or branded pens, photographic or electronic equipment, computers, laptop, cameras, cellular phones, business documents, samples and commercial goods, cash, keys, sunglasses, eyeglasses, paintings, antiques, artifacts, manuscripts, medicals and medicines, perishable products, zamzam water, irreplaceable books or publications, identification documents and in general any valuables which are included in the passenger’s checked baggage, with or without the knowledge of the carrier involved.
Read more about "Damaged Baggage and Items".
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Normal wear-and-tear increases over the useful life of any property.
AEGEAN and Olympic Air cannot be liable for normal damage to baggage resulting from regular use, such as scratches and light dents.
Likewise, they cannot be liable for:
Manufacturing defects
Unsuitable packing/Overpacking (incl. zippers broken caused by these)
Damages from negligent packing (e.g. spillage of bottled liquids)
Loss or damage to pockets, security straps and external or integral locks
Superficial damage to wheels, side handles, or the outside of baggage
Scratches, marks and dents (normal wear and tear)
Minor stains and scuffs
Name badge or various external items attached missing
Beading exposed
Integral locks broken
Find more information about damaged baggage.
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Your baggage file reference (also known as PIR: Property Irregularity Report) is a 10 digit alphanumeric code (e.g. ATHA312345) and refers to the late delivery or damage report of your baggage.
You will find it either at your mobile phone notifications* sent by AEGEAN (only for delayed/ lost baggage auto-created file references) or at the Form given to you by an AEGEAN agent with whom you reported your baggage delay or damage at the airport.
* We recommend that you update your reservation with your phone number or email in order to receive all of our notifications, even if the reservation has been made by a 3rd party.
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To claim First Needs Expenses, fill in this Contact Form.
Don't forget to include the following:
Expenses receipts of purchase
Your Baggage File Reference (e.g. ATHA312345)
Flight information and passengers' names
Bank details
We reimburse you if your baggage is delayed beyond 24 hours and you are not located at your permanent residence. The expenses include reasonable first needs expenses, based on receipts, such as toiletries, underwear and if necessary, a change of clothing.
The compensation’s amount is not predefined, but it is assessed based on the first needs expenses occurred for every day without your baggage.
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Your baggage file reference (also known as PIR: Property Irregularity Report) is a 10 digit alphanumeric code (e.g. ATHA312345) and refers to the late delivery or damage report of your baggage.
You will find it either at your mobile phone notifications* sent by AEGEAN (only for delayed/ lost baggage auto-created file references) or at the Form given to you by an AEGEAN agent with whom you reported your baggage delay or damage at the airport.
* We recommend that you update your reservation with your phone number or email in order to receive all of our notifications, even if the reservation has been made by a 3rd party.
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You can always check the status of your baggage tracing through this link, using your ID file (eg. ATHA312345).
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Your baggage file reference (also known as PIR: Property Irregularity Report) is a 10 digit alphanumeric code (e.g. ATHA312345) and refers to the late delivery or damage report of your baggage.
You will find it either at your mobile phone notifications* sent by AEGEAN (only for delayed/ lost baggage auto-created file references) or at the Form given to you by an AEGEAN agent with whom you reported your baggage delay or damage at the airport.
* We recommend that you update your reservation with your phone number or email in order to receive all of our notifications, even if the reservation has been made by a 3rd party.
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“My Notifications” service keeps you up-to-date on your upcoming flight by providing automated flight notifications, thus, saving you valuable time and enhancing your travel experience.
Once you check-in for your scheduled flight, you will be automatically notified when one of the following updates occurs:
the gate number is assigned to your flight
the gate number of your flight changes and a new gate is assigned
the departure gate of your flight opens
the baggage belt to go in order to collect your checked baggage
flight delay *
your checked baggage is not delivered at your destination's airport
*Delayed Departure notifications will be delivered even If you have not checked-in for your flight.
Explore more here!
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Normally the miles are credited automatically within 60 hours from the flight activity for flights operated by AEGEAN and Olympic Air, while for flights operated by any Star Alliance member carrier the miles are credited within 7 working days.
In the event that earned miles do not appear in your Account, you may submit a missing miles claim. Login to your Miles+Bonus account and select "Claim miles" - "Claim missing miles”. Your request will be processed maximum within 14 working days.
A missing miles claim is feasible for flights that took place up to 12 months prior to your retro-claim request (exception: Air New Zealand, LOT Polish, South Africa Airways and TAP Portugal, for which retro-claim is viable for flights taken place up to 6 months prior to retro-claim request).
In order for your request to be successfully entered to the system, you need to fill in correctly the below mandatory fields of the requested form:
operating airline
flight number and date
route
ticket number
* Only one missing miles claim can be submitted for the same flight number, date and route.
Check your Miles+Bonus account one last time before requesting retroactive credit.
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The miles are automatically credited to your Miles+Bonus account within the time period as defined by each partnership with the Miles+Bonus Program.
In case they have not been registered yet, you can send us your request for retroactive credit of miles here, attaching the relevant receipt (booking confirmation, contract, receipt, invoice, etc.).
Check your Miles+Bonus account one last time before requesting retroactive credit.
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In the “Missing air miles tracker” of your Account, you can see the rejection code for your request along with a brief explanation of the reason for the rejection.
Select the rejection code corresponding to your request to see more information:
33 or 95 or 188:
If you have received one of the above error codes, please confirm the following:
a. That the flight details (flight number and date) are correct. If any of the information was incorrect, please resubmit your request with the correct details.
b. That the name on your ticket exactly matches the name in your Miles+Bonus profile. If you need to update your full name in your Miles+Bonus profile, please contact us, attaching a copy of your ID/passport and your boarding pass.
c. That you have actually traveled on the respective flight. If you have completed the flight and all the above data are correct, please contact us, attaching your boarding pass.
94 or 92:
The above error codes mean that you are a member on another Loyalty Program. Please check your other Account(s), as the respective flight must have been credited to a different Program. In this case, you will not be able to credit them to your Miles+Bonus Account. For more information, please contact the relevant Loyalty Program, where the miles have been actually credited to.
90 or 189:
The above error codes indicate that the flight number may be incorrect. Please resubmit your request with the correct flight number.
If this is an AEGEAN flight, please ensure that the flight number includes only up to 3 digits. For example, if your flight is A3 602, you should enter only "602" in the flight number field.
If you are traveling on a codeshare flight, please make sure to submit the flight number of the operating carrier.
302 or 35 or 31 or 28:
The above error codes indicate that either the booking class, the fare, or the flight itself may not be eligible for mileage accrual. Please check the relevant mileage accrual tables here, based on the operating airline.
If, based on them, the booking class or fare of your ticket should be eligible for miles, please contact us, attaching your boarding pass and ticket confirmation.
Important note: The class shown on the boarding pass may reflect the cabin class, not the booking class (e.g. Y and M are commonly used for Economy Class, while C is used for Business Class).
96:
Please check the flight number / routing and submit your request again.
If this is an AEGEAN flight, please ensure that the flight number includes only up to 3 digits. For example, if your flight is A3 602, you should enter only "602" in the flight number field.
If you are traveling on a codeshare flight, please make sure to submit the flight number of the operating carrier. If the submitted details are correct, please contact us, attaching your boarding pass and ticket confirmation.
43:
Please make sure that the ticket number you submitted is the one that was actually used. If you rebooked your flight, ensure that you have entered the final ticket number associated with the flight you took and resubmit your request.
91:
Please check your flight date and resubmit your request with the correct flight date. In case of an overnight flight, please make sure that you should fill the date of the flight's departure.
68:
The above error code indicates that your ticket may not be a full-fare ticket and may have been issued through a redemption. In this case, miles cannot be credited. Please check here to see which booking classes are eligible for mileage credit on the airline you travelled with.
834:
If you receive the above error, please contact us and attach your ID or passport, as additional checks on the passenger's details are necessary.
Other:
If the error code you received is not included in the above list, please contact us, attaching your boarding pass and ticket confirmation.
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New members may claim their miles retroactively, for flights that took place up to twelve (12) months prior to their registration. (exception: Air New Zealand, LOT Polish, South Africa Airways and TAP Portugal, for which retro-claim is viable for flights taken place up to 6 months prior to retro-claim request).
Login to your Miles+Bonus account and select "Claim miles" - "Claim missing miles”. Your request will be processed maximum within 14 working days.
In order for your request to be succesfully entered to the system, you need to fill in correctly the below mandatory fields of the request form:
operating airline
flight number and date
route
ticket number
* The "name on ticket" field must be filled in only if there is a difference between your ticketed and your Miles+Bonus name.
* Only one missing miles claim can be submitted for the same flight number, date and route.
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To cancel your ticket please contact our call center at (+30) 210 6261000, which operates on a continuous basis, 24/ 7. If your ticket is issued through a Travel Agency, please refer to the respective point of sale.
View the fare rules.
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According to Israeli Consumer Protection Law (“CPL”), 5741-1981.
Any transaction carried out in a "long-distance sales transaction" (according to the definition of this term under the Israeli CPL) can be cancelled within fourteen (14) days of the date of the transaction, or as of the date of receiving the transactions’ summary document whichever is the later, and no less than seven (7) days, not being days of rest, prior to the departure date of the first flight on your itinerary. Subject to the provisions of the Law.
Ιf you are a consumer who is “disabled”, “senior citizen” or “new immigrant”, as these terms are defined under the CPL, you can cancel a "long-distance sales transaction" within four (4) months as of the date of the transaction, or as of the date of receiving the transactions’ summary document (as required under the CPL) and no less than seven (7) days, not being days of rest, prior to the departure date of the first flight on your itinerary. This will apply solely on transactions which included a conversation between yourself and the seller (including a conversation by means of electronic communication). Kindly note that we are entitled to demand documentation to verify your status.
When a cancellation is being made according to the provisions of the CPL as stipulated above, the cancellation fee shall be equal to the lesser between 5% or NIS 100.
When a cancellation under the provisions of the CPL is a result of non-conformance, failure to provide the service at the scheduled date or due to any other alleged breach of contract – you will be entitled to receive a full refund within 14 days from the cancellation notice.
A “long distance transaction” can be cancelled through each of the following methods:
Orally, through our Call Center, at the telephone number +30 210 6261000
Via AEGEAN official website: www.aegeanair.com → Help & Contact → Email
By Fax: not available;
The cancellation notice must contain the name of the customer and the identification number.
Refund of unused Taxes and Charges: Please note that in respective of the mentioned Rights to Ticket Cancellation according to the Israel Consumer Protection Law, you may be entitled to a refund of Taxes and Charges in case of unused Tickets.
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Proceed with a request for Credit Voucher of equal value to the ticket purchased. An additional 10% is offered on the Credit Voucher value. You will receive it as soon as possible and you will be able to redeem your Credit Voucher on any future flight within the next 18 months. If you will not use it, you are eligible to request a monetary refund, either for the total or the remaining unused amount.
Proceed with rebooking your flight at no cost only through our call center at (+30) 210 6261000.
In case you do not want to proceed with a Credit Voucher or a rebooking, you may request for refund for your future cancelled flight through here.
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Tickets that include more than one flights must be used in totality and in the sequence of the routes they include.
So, in case you do not wish to make one of your flights, you must first re-issue the ticket from our call center at (+30) 210 6261000, keeping only the flight you are interested in. The re-issuance takes place based on the terms of the fare category selected during the initial issuance of the ticket and the specific procedure is carried out either by the Call Center or by any AEGEAN contracted Airport Ticketing Office, with an additional re-issuance fee of € 23 per ticket.
If you have such a ticket and do not show up at the airport on the departure of the first flight, without first notifying the Company (No-Show), then the ticket is canceled for all flights included. The possibility of re-issuance exists only on the basis of the terms of the fare category that have been initially selected and if these terms allow the change and re-issuance of a ticket.
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With the exception of specific breeds, only cats and dogs (guide dogs included) can travel in the aircraft cabin with you. The maximum permitted weight for a pet, combined with its container, is eight (8) kilos.
If you have a larger animal which exceeds the eight (8) kilos weight limit (including its container), then it should only be transported in the baggage hold compartment of the aircraft. Except for particular breeds, AEGEAN welcomes for transportation in the holds of Airbus 320, 321 and DH8-Q400 aircraft only dogs and cats and no other animal species.
Find more information about Traveling with Pets.
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AEGEAN | Book a ferry is an online booking platform for ferry tickets developed and operated by Ferryhopper in collaboration with AEGEAN. It offers AEGEAN passengers the option to continue their travel to the Greek islands that there is no airport connection.
Read more here!
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The Infant Fare is for infants up to 2 years of age, if they are travelling on your lap.
If you prefer that your baby has his/ her own seat (in compliance with the necessary safety standards), then you must purchase a discount Child Fare (if available) and carry a car-type seat with you, which must comply with the international safety standards.
The procedure you are required to follow is contact AEGEAN’s call center at (+30) 210 6261000 or your travel agent accordingly.
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You may carry a TV or PC only within or as a hand baggage and as long as it doesn't exceed the cabin baggage allowance.
If it exceeds the allowed dimensions, please contact our call center at (+30) 210 6261000, so as to reserve an extra seat on board, which will be charged in accordance with the extra seat charging policy.
Alternatively, you can use our Cargo service (different charging policy). Athens Cargo department operates 24 hours a day, 7 days a week, processing phone bookings and taking delivery of cargo consignments for almost all destinations of the company’s network.
For information on flights and freight prices:
Tel.: +30 210 3543700, +30 210 3543 095 / 096 Sales & Operations (Daily 09:00 - 18:30)
During non-working hours, you can contact the following telephone numbers:+30 210 3543098 & +30 210 3543099
Fax: +30 210 3543198
e-mail Supervisor: info-cargo@aegeanair.com
Here you will find more information about Cargo.
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You may transport your musical instrument on any of our flights, provided it is in a secure hard case. Instruments may be transported either as checked baggage or carried with you in the cabin.
For more information, please check the respective section "Carriage of musical instruments".
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Sports/ special equipment may be carried as cabin and/ or checked baggage. You will need to submit your request for carrying your sports/ special equipment upon ticket issuance through the official digital channels of AEGEAN or the call center at (+30) 210 6261000.
For more information, please check here.
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The Call Center operates 24 hours a day, 7 days a week. The final cost depends on your telecommunications' provider pricing list.
Please find below all contact numbers per country:
Greece: 801 11 20000 national calls within Greece, (+30) 210 6261000 international calls and mobiles
Belgium: (+32) 275 34710
Canada: (+1) 833 673 6110
China: +86-20-83701079 / 83701083
Cyprus: (+357) 22 654100
France: (+33) 170 031323
Germany: (+49) 069 2380560
Italy: (+39) 069 7150532-33
Saudi Arabia: (+966) 800 844 1206
Spain: (+34) 900 802376
United Kingdom: 0871 200 0040, (+44) 208 7593800
USA: (+1) 833 732 8158
Australia: 1800412979
All other countries: (+30) 210 6261000
* If you are a Gold Miles+Bonus member, you may benefit from our dedicated call center phone number, which you will find at the section "My Miles+Bonus account" at the bottom of the page. If you have not already logged in, you can do it here.
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The Bonus points that you have accumulated from all your transactions using the Aegean Bonus Visa, can be converted into miles in the Miles+Bonus program, and thus give you free* trips with AEGEAN, Olympic Air, member-airlines of Star Alliance as well as products and services from the expanding network of Miles+Bonus partners in Greece and abroad.
You may convert any of your Bonus points collected into miles, online through your Miles+Bonus account on www.aegeanair.com or by contacting AEGEAN call center at (+30) 210 6261000, on a continuous basis, 24 hours a day, seven days a week.
To activate the fixed order for converting the Bonus pionts into miles, please contact directly Alpha Bank at 210 3260000.
* Taxes and airport fees are excluded.
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Thank you for your trust! You may enroll here!
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You can easily track the status of your flight here!
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Transportation of pets is subject to Governmental regulations concerning import, export and transit of live animals. Each country may impose additional conditions; therefore, it is mandatory and advised for each passenger/pet owner to visit the respective authorities (usually Ministry of Food and Animal) of their destination country for further requirements.
For more information, please visit http://ec.europa.eu/food/animals/pet-movement/index_en.htm (official EU site on the regulations for travelling with pets/animals).
Transportation of dogs and cats to the UK is only permitted for flights to London Heathrow and only to be sent as cargo. Please check the guidelines for importing pets into the UK.
Transportation of dogs and cats to Saudi Arabia is permitted only as cargo. Please check the guidelines for importing pets into Saudi Arabia.
When travelling abroad, pet owners must also present a pet passport.
It is the owner’s responsibility to ensure that all paperwork required for the importation of their pet is correct for the country they are entering.
Find more information about traveling with pets.
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Should you no longer wish to receive our latest offers and news, please click here.
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In the context of our Corporate policy, in the event of a flight delay caused other than external circumstances which our Company could not have prevented, e.g. adverse weather conditions, strikes, airport restrictions, etc., we offer our customers a Free Ticket. Infants affected by either flight delay or overbooking are entitled to a letter for Free ticket.
This ticket shall be offered to you by our Colleagues prior to your departure at the airport if your flight is delayed more than one (1) hour for domestic flights and to/from Cyprus and more than two (2) hours for international flights.
Respective ticket may be used on a route (domestic/ international) and Class of Service (business/ economy) as the originally booked ticket. It is valid for traveling within one year from the date of the flight affected, with the exception of the period from 20th December to 10th January, the week of Orthodox and Catholic Easter as well as the weeks that follow and during July and August.
This letter is personal, not transferable and is valid for AEGEAN or Olympic Air operating flights only ("Code Share" flights are not included), for point to point travel, with confirmed seat upon availability. Kindly note that reservation and issuing can only be made by any AEGEAN contracted Airport Ticketing Office (Stations of Public Services Obligation - PSO - routes are not included), or through our call center at (+30) 210 6261000, within reasonable time before the desired date of travel.
* Airport taxes and service charge are not included.
* Changes, rebookings and ticket reissue are not permitted.
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If your pet travels unaccompanied, please contact our cargo department.
Transportation of dogs and cats to the UK is only permitted for flights to London Heathrow and only to be sent as cargo. For the Guidelines for importing Pets into the UK, click here.
Cargo Department
Tel.: +30 210 3543700, +30 210 3543 095/ 096
Fax: +30 210 3543198
Ε-mail: cargosupervisor@aegeanair.com
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Customer Relations operates from Monday to Friday 09:00 - 21:00 and 09:00 - 17:00 Saturday & Sunday (Local time).
You may contact us here. As soon as you send us your query, you will receive via email a Unique Identifier Number, for example 220214-000135. Our aim is to address all incoming queries, the latest, within 10 working days. Please note that processing times vary as a result of research or internal investigation.
For urgent matters please contact our call center at (+30) 210 6261000, which operates on a 24hour daily basis.
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Via telephone by contacting AEGEAN’s call center at (+30) 210 6261000, which operates on a continuous basis, 24 hours a day, seven days a week.
* The final cost depends on your telecommunications’ provider pricing list.
Alternatively, you may submit your request here. As soon as you send us your query, you will receive via email a Unique Identifier Number, for example 211008-000316. Our aim is to address all incoming queries, the latest, within 10 working days. Please note that processing times vary as a result of research or internal investigation.
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The availability of tickets is constantly changing as a result of cancellations, modifications or an offer which may be published for this route. This, however, doesn't mean that you can exchange your already purchased ticket for a lower cost one. Should you wish to cancel it, this will only be feasible as per the fare rules of your ticket.
Sign up now to our newsletter and be the first one to know about the latest news and offers by AEGEAN!
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AEGEAN Gift Card can be redeemed 48 hours after purchase. To redeem your AEGEAN Gift Card and book a flight, simply enter the discount code received via email in the special field "Promotional Code or Credit Voucher" that appears on the booking form, during the booking process through aegeanair.com, olympicair.com or the AEGEAN app. The amount of the AEGEAN Gift Card is automatically deducted from the total value of the booking.
The AEGEAN Gift Card can be redeemed to cover part or all of the ticket value and additional services such as luggage, seat selection, Fast Track, sports equipment, and pets both during the initial issuance and through the "My Booking" section. You can select the desired service and apply the AEGEAN Gift Card code in the special field "Promotional Code or Credit Voucher". Any remaining amount resulting from the redemption of the AEGEAN Gift Card will be paid by the AEGEAN Gift Card recipient.
Find more about AEGEAN Gift Card.
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In the event that your clothes or personal item get stained/ damaged during the flight, due to an action of our personnel, then our cabin crew will provide you with the appropriate assistance along with the "Damage of Unchecked items in Flight" form for you to fill in.
The Form and a brief description of the event will be forwarded internally to AEGEAN and Olympic Air Customer Relations for further evaluation and handling.
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No, Shop in the clouds is not available on board, anymore.
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Smoking is not permitted on any flights. You can however reduce the feeling of nicotine withdrawal by using special patches or chewing special gum. The use of electronic cigarettes e-cigarettes) is not permitted.
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We have gathered here all the necessary information that you will need when travelling with your baby!
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Cargo department operates 24 hours a day, seven days a week, processing phone bookings and taking delivery of cargo consignments for almost all destinations of the company’s network.
For information on flights and freight prices:
Tel.: +30 210 3543700, +30 210 3543 095/ 096 Sales & Operations (Daily 09:00-18:30)
During non-working hours you can contact the following telephone numbers:+30 210 3543098 & +30 210 3543099
Fax: +30 210 3543198
e-mail Supervisor: info-cargo@aegeanair.com
For administrative services and complaints:
Tel.: +30 210 3543091, Administration
Fax: +30 210 3543198
e-mail Administration: cargo_admin@aegeanair.com
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Pets/ animals must be presented at a check-in counter for acceptance at least one (1) hour before flight departure. During Check-in at the airport, the "Live Animal Acceptance Checklist" must be completed by the available Check-in Agent and be signed respectively by both the Agent and the passenger/ owner of the pet.
At the Athens and Thessaloniki airports there are special check-in counters exclusively for passengers with pets/animals.
The pet/ animal’s health book must be presented for inspection and the pet/animal must have been fitted with the required ID microchip. Specifically for travel within Greece, the electronic Health Book issued by Gov.gr or a copy of its document is accepted as well if the date of the Microchip is also noted there.
When traveling abroad, pet owners must also present a pet passport. It is the owner’s responsibility to ensure that all paperwork required for the importation of their pet is correct for the country they are entering.
If a pet/ animal is not accompanied by its owner, a written authorization from the owner, using a declaration, is required.
Online and mobile check-in is available but you may pick your boarding pass at the airport.
Find more information about traveling with pets.
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In case of voluntary cancellation of the ticket by the passenger, whose payment has been made using the AEGEAN Gift Card either in full or by using the card for payment of any additional amount, the refundable amount is returned in the form of a Gift Voucher valid for 12 months from the date of issue.
The refundable amount is subject to the regulations of the ticket chosen by the passenger. Cancellations of tickets are made through the AEGEAN Call Center with a charge of the cancellation cost per ticket.
The regulations for Gift Voucher’s use are the same as those of the AEGEAN Gift Card.
After 12 months the value of the Gift Voucher is not refundable.
Find more about AEGEAN Gift Card.
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By making an offer on AEGEAN Upgrade Challenge you can determine how much you wish to pay for an upgrade to Business Class. You can submit your offer up to 10 hours prior to departure. Passengers will be notified whether they have won their bid via email. In order to take part in the AEGEAN Upgrade Challenge the ticket must be issued on AEGEAN or Olympic Air flight or when ticket is issued by other airline (for AEGEAN or Olympic flights).
Find more information about AEGEAN Upgrade Challenge.
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Aegean WiFi onboard allows you to wirelessly connect to the Inflight Entertainment and Connectivity platform on-board your Aegean flight. Through the platform you can connect to the internet while you at the same time enjoy free access to a variety of entertainment content such as series, music, games etc and useful information for your flight and destination via your personal electronic device (e.g. laptop, tablet, smartphone).
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In AEGEAN we constantly invest in new and sophisticated aircraft as well as on control systems, technical support and training of our staff. In June 2018 the largest private investment in Greece valued at 5 billion USD, was announced for the order of up to 42 new generation aircraft of the A320neo family from Airbus. Our goal is to continue investing in our fleet, and to enhance one of our main competitive advantages – the low average age of our aircraft. AEGEAN fleet consists of 20 AIRBUS A320neo, 14 AIRBUS A321neo, 28 AIRBUS A320, 4 AIRBUS A321, 2 Dash 8-100, 3 ATR 42-600 and 12 ATR 72-600.
Find more about each aircraft type here!
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Learjet 60 is our top perfomer of the Lear Line, flying direct to your destination at an unsurpassed 51.000 feet. Suitable for up to seven passengers, capable of covering distances up to 4.500 km, well above traffic, in stand-up cabin and full VIP comfort.
Technical specifications:
Cruise speed: 900 km/hr
Flight Altitude: 51.000 ft
Passengers: 7
Crew: Captain, co-pilot, flight attendants (optional)
Contact: tel.: 0030 210 35 50 589, fax: 0030 210 35 50 170
mobile: 0030 693 700 34 16, e-mail: privatejet@aegeanair.com
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AEGEAN service for unaccompanied children allows minors aged between 5 and 12 to travel safely when in certain circumstances are not accompanied by their parents/guardians.
An escort for your child can be arranged while booking a child fare ticket online or by calling our call center at (+30) 210 6261000.
Here you will find more information about Unacompanied Minors and the Service Charges
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We ask our passengers to respect the ban on carrying the materials and substances listed below, which might cause irreparable damage to your own health and safety, and that of your fellow passengers.
The materials and substances prohibited include:
Any explosive or flammable material which might endanger the health of passengers and crew or the general safety of the aircraft or the personal items being carried on board. Some examples of items in this category would include: any kind of ammunition or munitions or related mechanisms, gases and gas containers, flammable liquid fuels, any kind of firework, paint containers and materials, drinks with an alcohol content exceeding 70%, acetone, etc.
Any chemical or toxic substance, such as: acids and alkalis, corrosive or bleaching substances, disabling or incapacitating sprays, radioactive materials, poisons.
Infectious or biologically hazardous materials, e.g. contaminated blood, bacteria and viruses.
Read the Full List of Goods which considered as Dangerous.
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Browse through the latest edition of BLUE, your favorite inflight magazine! Select and download your copy here!
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Plan your trip beforehand and download the travel guide for your destination, which you may find available here!
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Whether your AEGEAN flight is long or short there are a few helpful tips that will ensure an enjoyable and relaxed journey. These simple guidelines can help you reach your destination feeling stress-free, refreshed!
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Here you may view the online timetable!
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Get benefit from the guaranteed real time hotel availability through AEGEAN’s partnership with Booking.com. Find deals for any season, from cosy country homes to funky city flats.
Don't forget to check for travel restrictions. Travel may be permitted only for certain purposes and in particular, touristic travel may not be allowed. Read more.
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Travelling with children? We are here for you!
Read about the bundle of services exclusively designed for you, so that to turn your family trip into an even more pleasurable experience.
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Shop in the clouds will not be available for some time. We are working towards a new and improved version of it.
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If you have forgotten a personal item on one of our flights, please complete the Contact Form, selecting the category “On Board” - “Forgotten personal items” and one of our representatives will contact you.
If the item you are looking for has been found, you will be able to collect it in person or you may authorize someone to pick it up for you. All found items are stored for a period of fifteen (15) days. After this period, the items will be recycled or donated.
Important Notes:
Any items forgotten on board are “unchecked” items and AEGEAN does not assume any liability and responsibility in case of loss.
For a) travel documents and b) items forgotten in the Terminal areas of Athens airport, please contact the Lost Property Office, operated by the Hellenic Police. It is located at the Arrivals Level, across Exit 3, and operates daily on a 24-hour basis. For all other airports, please contact the Police Authority at your arrival airport.
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We assure you that the health and safety of our passengers is our main priority. In this context, we take all the necessary measures to ensure that you will enjoy a comfortable flight in perfect safety.
Regarding the allergies to nuts, we confirm that:
Our company does not offer peanuts or peanut products* to any of AEGEAN and Olympic Air operated flights
According to the practices recommended by the International Air Transport Association (IATA), we inform the passengers** sitting in adjacent seats, in the front and behind the rows from the person concerned, so that they do not consume any nuts that they may carry with them or anything else that could cause an allergy to the passenger
The cabin crew will request from the passengers seating at the same rows to consume the snacks we offer during the service after their disembarkation, as we are not aware if they contain any traces of nuts
We recommend that you contact our call center at (+30) 210 6261000 in time (at least 24 hours prior to flight's departure), so as to inform us about your allergy, after having consulted your physician and having obtained the necessary documents and medicines, usually in injectable form, which are necessary for you during the flight.
For your own convenience, kindly find here the guidelines defined by IATA "Allergen Sensitive Passengers" for both the airline, depending on its size and operation, and for the passengers themselves.
Important notes:
*Allergies or food intolerances have a wide variety of causes, which cannot be completely eliminated. For this reason, we cannot guarantee that the food served on board is completely free of peanuts or peanut products or that other passengers do not bring products containing peanuts with them. The same applies to other foodstuff that may cause an allergic reaction.
**An announcement on board is not feasible.
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Choose the meal that suits your religious or health and nutritional needs. Special meals are available only on international flights operated by AEGEAN and have to be requested at least 24 hours prior to your flight's departure:
during your ticket reservation
after your ticket reservation through "My Booking" section or our call center at (+30) 210 6261000
by filling in your Miles+Bonus member ID during your ticket reservation or check in (provided that you have selected a special meal preference on your Miles+Bonus account)
View Special Meals description.
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Take a look at all the meals and snacks that AEGEAN offers in Economy class.
Select AEGEAN's Business Class meal online and spice up your travel experience with Greek seasoning.
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With the exception of specific breeds, only cats and dogs (guide dogs included) can travel in the aircraft cabin with you. The maximum permitted weight for a pet, combined with its container, is eight (8) kilos.
If you have a larger animal which exceeds the eight (8) kilos weight limit (including its container), then it should only be transported in the baggage hold compartment of the aircraft. Except for particular breeds, AEGEAN welcomes for transportation in the holds of Airbus 320, 321 and DH8-Q400 aircraft only dogs and cats and no other animal species.
Find more information about Traveling with Pets.
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AEGEAN | Book a ferry is an online booking platform for ferry tickets developed and operated by Ferryhopper in collaboration with AEGEAN. It offers AEGEAN passengers the option to continue their travel to the Greek islands that there is no airport connection.
Read more here!
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The Infant Fare is for infants up to 2 years of age, if they are travelling on your lap.
If you prefer that your baby has his/ her own seat (in compliance with the necessary safety standards), then you must purchase a discount Child Fare (if available) and carry a car-type seat with you, which must comply with the international safety standards.
The procedure you are required to follow is contact AEGEAN’s call center at (+30) 210 6261000 or your travel agent accordingly.
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You may carry a TV or PC only within or as a hand baggage and as long as it doesn't exceed the cabin baggage allowance.
If it exceeds the allowed dimensions, please contact our call center at (+30) 210 6261000, so as to reserve an extra seat on board, which will be charged in accordance with the extra seat charging policy.
Alternatively, you can use our Cargo service (different charging policy). Athens Cargo department operates 24 hours a day, 7 days a week, processing phone bookings and taking delivery of cargo consignments for almost all destinations of the company’s network.
For information on flights and freight prices:
Tel.: +30 210 3543700, +30 210 3543 095 / 096 Sales & Operations (Daily 09:00 - 18:30)
During non-working hours, you can contact the following telephone numbers:+30 210 3543098 & +30 210 3543099
Fax: +30 210 3543198
e-mail Supervisor: info-cargo@aegeanair.com
Here you will find more information about Cargo.
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You may transport your musical instrument on any of our flights, provided it is in a secure hard case. Instruments may be transported either as checked baggage or carried with you in the cabin.
For more information, please check the respective section "Carriage of musical instruments".
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Sports/ special equipment may be carried as cabin and/ or checked baggage. You will need to submit your request for carrying your sports/ special equipment upon ticket issuance through the official digital channels of AEGEAN or the call center at (+30) 210 6261000.
For more information, please check here.
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The Call Center operates 24 hours a day, 7 days a week. The final cost depends on your telecommunications' provider pricing list.
Please find below all contact numbers per country:
Greece: 801 11 20000 national calls within Greece, (+30) 210 6261000 international calls and mobiles
Belgium: (+32) 275 34710
Canada: (+1) 833 673 6110
China: +86-20-83701079 / 83701083
Cyprus: (+357) 22 654100
France: (+33) 170 031323
Germany: (+49) 069 2380560
Italy: (+39) 069 7150532-33
Saudi Arabia: (+966) 800 844 1206
Spain: (+34) 900 802376
United Kingdom: 0871 200 0040, (+44) 208 7593800
USA: (+1) 833 732 8158
Australia: 1800412979
All other countries: (+30) 210 6261000
* If you are a Gold Miles+Bonus member, you may benefit from our dedicated call center phone number, which you will find at the section "My Miles+Bonus account" at the bottom of the page. If you have not already logged in, you can do it here.
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The Bonus points that you have accumulated from all your transactions using the Aegean Bonus Visa, can be converted into miles in the Miles+Bonus program, and thus give you free* trips with AEGEAN, Olympic Air, member-airlines of Star Alliance as well as products and services from the expanding network of Miles+Bonus partners in Greece and abroad.
You may convert any of your Bonus points collected into miles, online through your Miles+Bonus account on www.aegeanair.com or by contacting AEGEAN call center at (+30) 210 6261000, on a continuous basis, 24 hours a day, seven days a week.
To activate the fixed order for converting the Bonus pionts into miles, please contact directly Alpha Bank at 210 3260000.
* Taxes and airport fees are excluded.
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Thank you for your trust! You may enroll here!
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You can easily track the status of your flight here!
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Transportation of pets is subject to Governmental regulations concerning import, export and transit of live animals. Each country may impose additional conditions; therefore, it is mandatory and advised for each passenger/pet owner to visit the respective authorities (usually Ministry of Food and Animal) of their destination country for further requirements.
For more information, please visit http://ec.europa.eu/food/animals/pet-movement/index_en.htm (official EU site on the regulations for travelling with pets/animals).
Transportation of dogs and cats to the UK is only permitted for flights to London Heathrow and only to be sent as cargo. Please check the guidelines for importing pets into the UK.
Transportation of dogs and cats to Saudi Arabia is permitted only as cargo. Please check the guidelines for importing pets into Saudi Arabia.
When travelling abroad, pet owners must also present a pet passport.
It is the owner’s responsibility to ensure that all paperwork required for the importation of their pet is correct for the country they are entering.
Find more information about traveling with pets.
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Should you no longer wish to receive our latest offers and news, please click here.
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In the context of our Corporate policy, in the event of a flight delay caused other than external circumstances which our Company could not have prevented, e.g. adverse weather conditions, strikes, airport restrictions, etc., we offer our customers a Free Ticket. Infants affected by either flight delay or overbooking are entitled to a letter for Free ticket.
This ticket shall be offered to you by our Colleagues prior to your departure at the airport if your flight is delayed more than one (1) hour for domestic flights and to/from Cyprus and more than two (2) hours for international flights.
Respective ticket may be used on a route (domestic/ international) and Class of Service (business/ economy) as the originally booked ticket. It is valid for traveling within one year from the date of the flight affected, with the exception of the period from 20th December to 10th January, the week of Orthodox and Catholic Easter as well as the weeks that follow and during July and August.
This letter is personal, not transferable and is valid for AEGEAN or Olympic Air operating flights only ("Code Share" flights are not included), for point to point travel, with confirmed seat upon availability. Kindly note that reservation and issuing can only be made by any AEGEAN contracted Airport Ticketing Office (Stations of Public Services Obligation - PSO - routes are not included), or through our call center at (+30) 210 6261000, within reasonable time before the desired date of travel.
* Airport taxes and service charge are not included.
* Changes, rebookings and ticket reissue are not permitted.
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If your pet travels unaccompanied, please contact our cargo department.
Transportation of dogs and cats to the UK is only permitted for flights to London Heathrow and only to be sent as cargo. For the Guidelines for importing Pets into the UK, click here.
Cargo Department
Tel.: +30 210 3543700, +30 210 3543 095/ 096
Fax: +30 210 3543198
Ε-mail: cargosupervisor@aegeanair.com
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Customer Relations operates from Monday to Friday 09:00 - 21:00 and 09:00 - 17:00 Saturday & Sunday (Local time).
You may contact us here. As soon as you send us your query, you will receive via email a Unique Identifier Number, for example 220214-000135. Our aim is to address all incoming queries, the latest, within 10 working days. Please note that processing times vary as a result of research or internal investigation.
For urgent matters please contact our call center at (+30) 210 6261000, which operates on a 24hour daily basis.
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Via telephone by contacting AEGEAN’s call center at (+30) 210 6261000, which operates on a continuous basis, 24 hours a day, seven days a week.
* The final cost depends on your telecommunications’ provider pricing list.
Alternatively, you may submit your request here. As soon as you send us your query, you will receive via email a Unique Identifier Number, for example 211008-000316. Our aim is to address all incoming queries, the latest, within 10 working days. Please note that processing times vary as a result of research or internal investigation.
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The availability of tickets is constantly changing as a result of cancellations, modifications or an offer which may be published for this route. This, however, doesn't mean that you can exchange your already purchased ticket for a lower cost one. Should you wish to cancel it, this will only be feasible as per the fare rules of your ticket.
Sign up now to our newsletter and be the first one to know about the latest news and offers by AEGEAN!
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AEGEAN Gift Card can be redeemed 48 hours after purchase. To redeem your AEGEAN Gift Card and book a flight, simply enter the discount code received via email in the special field "Promotional Code or Credit Voucher" that appears on the booking form, during the booking process through aegeanair.com, olympicair.com or the AEGEAN app. The amount of the AEGEAN Gift Card is automatically deducted from the total value of the booking.
The AEGEAN Gift Card can be redeemed to cover part or all of the ticket value and additional services such as luggage, seat selection, Fast Track, sports equipment, and pets both during the initial issuance and through the "My Booking" section. You can select the desired service and apply the AEGEAN Gift Card code in the special field "Promotional Code or Credit Voucher". Any remaining amount resulting from the redemption of the AEGEAN Gift Card will be paid by the AEGEAN Gift Card recipient.
Find more about AEGEAN Gift Card.
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In the event that your clothes or personal item get stained/ damaged during the flight, due to an action of our personnel, then our cabin crew will provide you with the appropriate assistance along with the "Damage of Unchecked items in Flight" form for you to fill in.
The Form and a brief description of the event will be forwarded internally to AEGEAN and Olympic Air Customer Relations for further evaluation and handling.
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No, Shop in the clouds is not available on board, anymore.
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Smoking is not permitted on any flights. You can however reduce the feeling of nicotine withdrawal by using special patches or chewing special gum. The use of electronic cigarettes e-cigarettes) is not permitted.
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We have gathered here all the necessary information that you will need when travelling with your baby!
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Cargo department operates 24 hours a day, seven days a week, processing phone bookings and taking delivery of cargo consignments for almost all destinations of the company’s network.
For information on flights and freight prices:
Tel.: +30 210 3543700, +30 210 3543 095/ 096 Sales & Operations (Daily 09:00-18:30)
During non-working hours you can contact the following telephone numbers:+30 210 3543098 & +30 210 3543099
Fax: +30 210 3543198
e-mail Supervisor: info-cargo@aegeanair.com
For administrative services and complaints:
Tel.: +30 210 3543091, Administration
Fax: +30 210 3543198
e-mail Administration: cargo_admin@aegeanair.com
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Pets/ animals must be presented at a check-in counter for acceptance at least one (1) hour before flight departure. During Check-in at the airport, the "Live Animal Acceptance Checklist" must be completed by the available Check-in Agent and be signed respectively by both the Agent and the passenger/ owner of the pet.
At the Athens and Thessaloniki airports there are special check-in counters exclusively for passengers with pets/animals.
The pet/ animal’s health book must be presented for inspection and the pet/animal must have been fitted with the required ID microchip. Specifically for travel within Greece, the electronic Health Book issued by Gov.gr or a copy of its document is accepted as well if the date of the Microchip is also noted there.
When traveling abroad, pet owners must also present a pet passport. It is the owner’s responsibility to ensure that all paperwork required for the importation of their pet is correct for the country they are entering.
If a pet/ animal is not accompanied by its owner, a written authorization from the owner, using a declaration, is required.
Online and mobile check-in is available but you may pick your boarding pass at the airport.
Find more information about traveling with pets.
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In case of voluntary cancellation of the ticket by the passenger, whose payment has been made using the AEGEAN Gift Card either in full or by using the card for payment of any additional amount, the refundable amount is returned in the form of a Gift Voucher valid for 12 months from the date of issue.
The refundable amount is subject to the regulations of the ticket chosen by the passenger. Cancellations of tickets are made through the AEGEAN Call Center with a charge of the cancellation cost per ticket.
The regulations for Gift Voucher’s use are the same as those of the AEGEAN Gift Card.
After 12 months the value of the Gift Voucher is not refundable.
Find more about AEGEAN Gift Card.
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By making an offer on AEGEAN Upgrade Challenge you can determine how much you wish to pay for an upgrade to Business Class. You can submit your offer up to 10 hours prior to departure. Passengers will be notified whether they have won their bid via email. In order to take part in the AEGEAN Upgrade Challenge the ticket must be issued on AEGEAN or Olympic Air flight or when ticket is issued by other airline (for AEGEAN or Olympic flights).
Find more information about AEGEAN Upgrade Challenge.
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Aegean WiFi onboard allows you to wirelessly connect to the Inflight Entertainment and Connectivity platform on-board your Aegean flight. Through the platform you can connect to the internet while you at the same time enjoy free access to a variety of entertainment content such as series, music, games etc and useful information for your flight and destination via your personal electronic device (e.g. laptop, tablet, smartphone).
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In AEGEAN we constantly invest in new and sophisticated aircraft as well as on control systems, technical support and training of our staff. In June 2018 the largest private investment in Greece valued at 5 billion USD, was announced for the order of up to 42 new generation aircraft of the A320neo family from Airbus. Our goal is to continue investing in our fleet, and to enhance one of our main competitive advantages – the low average age of our aircraft. AEGEAN fleet consists of 20 AIRBUS A320neo, 14 AIRBUS A321neo, 28 AIRBUS A320, 4 AIRBUS A321, 2 Dash 8-100, 3 ATR 42-600 and 12 ATR 72-600.
Find more about each aircraft type here!
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Learjet 60 is our top perfomer of the Lear Line, flying direct to your destination at an unsurpassed 51.000 feet. Suitable for up to seven passengers, capable of covering distances up to 4.500 km, well above traffic, in stand-up cabin and full VIP comfort.
Technical specifications:
Cruise speed: 900 km/hr
Flight Altitude: 51.000 ft
Passengers: 7
Crew: Captain, co-pilot, flight attendants (optional)
Contact: tel.: 0030 210 35 50 589, fax: 0030 210 35 50 170
mobile: 0030 693 700 34 16, e-mail: privatejet@aegeanair.com
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AEGEAN service for unaccompanied children allows minors aged between 5 and 12 to travel safely when in certain circumstances are not accompanied by their parents/guardians.
An escort for your child can be arranged while booking a child fare ticket online or by calling our call center at (+30) 210 6261000.
Here you will find more information about Unacompanied Minors and the Service Charges
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We ask our passengers to respect the ban on carrying the materials and substances listed below, which might cause irreparable damage to your own health and safety, and that of your fellow passengers.
The materials and substances prohibited include:
Any explosive or flammable material which might endanger the health of passengers and crew or the general safety of the aircraft or the personal items being carried on board. Some examples of items in this category would include: any kind of ammunition or munitions or related mechanisms, gases and gas containers, flammable liquid fuels, any kind of firework, paint containers and materials, drinks with an alcohol content exceeding 70%, acetone, etc.
Any chemical or toxic substance, such as: acids and alkalis, corrosive or bleaching substances, disabling or incapacitating sprays, radioactive materials, poisons.
Infectious or biologically hazardous materials, e.g. contaminated blood, bacteria and viruses.
Read the Full List of Goods which considered as Dangerous.
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Browse through the latest edition of BLUE, your favorite inflight magazine! Select and download your copy here!
Was this answer helpful?
Plan your trip beforehand and download the travel guide for your destination, which you may find available here!
Was this answer helpful?
Whether your AEGEAN flight is long or short there are a few helpful tips that will ensure an enjoyable and relaxed journey. These simple guidelines can help you reach your destination feeling stress-free, refreshed!
Was this answer helpful?
Here you may view the online timetable!
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Get benefit from the guaranteed real time hotel availability through AEGEAN’s partnership with Booking.com. Find deals for any season, from cosy country homes to funky city flats.
Don't forget to check for travel restrictions. Travel may be permitted only for certain purposes and in particular, touristic travel may not be allowed. Read more.
Was this answer helpful?
Travelling with children? We are here for you!
Read about the bundle of services exclusively designed for you, so that to turn your family trip into an even more pleasurable experience.
Was this answer helpful?
Shop in the clouds will not be available for some time. We are working towards a new and improved version of it.
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You may apply for a Travel Certification here.
The certificate is issued for flights that took place up to five (5) years prior to the date of the request and is sent electronically to the email address you provide, in the language you select (Greek or English) when completing the form.
For the following cases, please submit your request here:
Travel certificate for infants (0–2 years old)
No-boarding certificate (for adults, children, or infants)
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No Value
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Proceed with a request for Credit Voucher of equal value to the ticket purchased. An additional 10% is offered on the Credit Voucher value. You will receive it as soon as possible and you will be able to redeem your Credit Voucher on any future flight within the next 18 months. If you will not use it, you are eligible to request a monetary refund, either for the total or the remaining unused amount.
Proceed with rebooking your flight at no cost only through our call center at (+30) 210 6261000.
In case you do not want to proceed with a Credit Voucher or a rebooking, you may request for refund for your future cancelled flight through here.
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“My Notifications” service keeps you up-to-date on your upcoming flight by providing automated flight Push notifications through the Aegean App, SMS or email!
Just check-in through the Aegean App and start receiving Push notifications or provide your up-to-date mobile phone number or email address during the check-in procedure.
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You can easily track the status of your flight here!
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In the context of our Corporate policy, in the event of a flight delay caused other than external circumstances which our Company could not have prevented, e.g. adverse weather conditions, strikes, airport restrictions, etc., we offer our customers a Free Ticket. Infants affected by either flight delay or overbooking are entitled to a letter for Free ticket.
This ticket shall be offered to you by our Colleagues prior to your departure at the airport if your flight is delayed more than one (1) hour for domestic flights and to/from Cyprus and more than two (2) hours for international flights.
Respective ticket may be used on a route (domestic/ international) and Class of Service (business/ economy) as the originally booked ticket. It is valid for traveling within one year from the date of the flight affected, with the exception of the period from 20th December to 10th January, the week of Orthodox and Catholic Easter as well as the weeks that follow and during July and August.
This letter is personal, not transferable and is valid for AEGEAN or Olympic Air operating flights only ("Code Share" flights are not included), for point to point travel, with confirmed seat upon availability. Kindly note that reservation and issuing can only be made by any AEGEAN contracted Airport Ticketing Office (Stations of Public Services Obligation - PSO - routes are not included), or through our call center at (+30) 210 6261000, within reasonable time before the desired date of travel.
* Airport taxes and service charge are not included.
* Changes, rebookings and ticket reissue are not permitted.
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Customer Relations operates from Monday to Friday 09:00 - 21:00 and 09:00 - 17:00 Saturday & Sunday (Local time).
You may contact us here. As soon as you send us your query, you will receive via email a Unique Identifier Number, for example 220214-000135. Our aim is to address all incoming queries, the latest, within 10 working days. Please note that processing times vary as a result of research or internal investigation.
For urgent matters please contact our call center at (+30) 210 6261000, which operates on a 24hour daily basis.
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Here you may view the online timetable!
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Denied Boarding, Flight Cancellation and Delay: Notification of Passengers’ Right to Compensation and Assistance under EC Regulation No 261/ 2004
Aegean Airlines makes every effort to operate without disruption to its published schedule of flights. If a flight operated by Aegean Airlines is delayed, cancelled or you are denied boarding, you may be entitled to compensation and assistance under EC Regulation No. 261/ 2004 (“Regulation 261”).
Eligibility of Regulation No 261 / 2004
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Passenger Rights Israel Main content Notice of your rights in the event of denied boarding, flight delay or flight cancellation
This notice contains important information about your rights under Israel’s Aviation Services Law (Compensation and Assistance for Flight Cancellations and Changes in Conditions), 5772-2012 (the "ASL"). The rights referred to in this document apply in the following circumstances:
You have a confirmed reservation on a flight operated by the Airline purchased at a fare available directly or indirectly to the general public; and
(except in the case where your flight has been cancelled) you have presented yourself for check-in before the Check-In Deadline as specified by us in our General Terms & Conditions of Travel or related regulations; and
You are traveling on a flight departing from an airport in Israel or a flight arriving at an airport in Israel (unless it is evident that you received benefits or compensation and were given assistance in such other country and that those benefits, compensation and assistance directly correspond to your entitlement under ASL); and
You have not been denied boarding by reason of a matter set out in our General Terms & Conditions of Travel or related regulations; and
You have been denied boarding involuntarily or your flight is delayed by more than two hours beyond its scheduled departure time or cancelled.
DENIED BOARDING
The Airline, as a policy, does not overbook its flights. However, in the unlikely event that a seat is not available for a passenger with a confirmed reservation, we will seek volunteers to surrender their seats in exchange for benefits that we and the volunteer may agree upon before involuntarily denying boarding to other passengers. If there are insufficient volunteers and we deny you boarding involuntarily, you are entitled to the relevant rights set out in this chapter (same as in the event of flight cancelation), unless your boarding has been denied in circumstances where there are reasonable grounds to deny boarding such as reasons of health, safety, security or inadequate travel documentation.
FLIGHT DELAY BETWEEN 2 AND 8 HOURS
If we reasonably expect your flight to be delayed for two hours or more, but less than 8 hours, beyond its scheduled time of departure, you are entitled to the relevant rights set out in paragraph 3 of this document.
FLIGHT CANCELLATION AND DELAYS BY MORE THAN 8 HOURS
If your flight is cancelled, was brought forward, or delayed by more than 8 hours, you are entitled to the rights set out below (see following sections 1.; 2.; and 3.). As regards your right to compensation, please note that the Airline is entitled to refuse compensation when (the "Exemptions"): You are informed of the cancellation at least two weeks before the scheduled time of departure; or
You are informed of the cancellation between two weeks and seven days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than two hours before the scheduled time of departure and reach your final destination less than four hours after the scheduled time of arrival; or
You are informed of the cancellation less than seven days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than one hour before the scheduled time of departure and to reach your final destination less than two hours after the scheduled time of arrival; or
The cancellation is due to extraordinary circumstances which were not under the Airline's control even if the Airline had done whatever was under its control; the flight was cancelled due to strike or a protected work-by-rule strike; the flight has been cancelled in order to prevent the desecration of the Sabbath or a Jewish holiday.
The aforementioned provisions do not apply if you refuse to fly on the alternative flight because the alternative flight was not offered to your travel companion(s) or for reasons of security, religion or medical limitations.
- RIGHT TO COMPENSATION
If you are involuntarily denied boarding or your flight is cancelled or delayed by eight or more hours with respect to the scheduled departure time, you are entitled to receive, subject to the Exemptions provided hereinabove, the following amount from us:
A. NIS 1,390, in respect of all flights of 2,000 km or less; or
B. NIS 2,220 in respect of all flights between 2,000 km and 4,500 km; or
C. NIS 3,340 in respect of all flights over 4,500 km
The foregoing compensation will be reduced by 50% provided that the delay in the landing time at the final destination compared with the original landing time does not exceed the scheduled arrival time of the flight originally booked by 4 hours (flights falling under A), 5 hours (flights falling under B) or 6 hours (flights falling under C). Compensation, if due, will be made within 45 days of receipt of a written request to Customer Relations. Compensation will be made by bank transfer or check, or by other means as agreed to in writing by the passenger.
- RIGHT TO REIMBURSEMENT OR RE-ROUTING
If you were denied boarding or your flight is cancelled or delayed at least 8 hours, you may choose between:
a) Reimbursement in the amount paid for the flight ticket, including fees, levies, taxes and other obligatory payments within 21 days of receipt of written application Replacement flight ticket to your final destination; or
b) re-routing, under comparable transport conditions, to your final destination at the earliest opportunity; or
c) re-routing, under comparable transport conditions, to your final destination at a later date at your convenience, subject to availability of seats.
If your flight is delayed by at least five hours and you elect not to travel, you are entitled to receive reimbursement as set out in point (a) above, together with, when relevant, a return flight to the first point of departure, at the earliest opportunity.
If you do not wish to continue with your initial travel plans when there is a delay of at least 5 hours, you may choose reimbursement or rerouting. However, if the flight's delay is due to a protected strike, you will only be entitled to reimbursement; and a) and b) above. Where it is not feasible for the Airline to arrange the care set out above, it will reimburse you for your reasonable receipted expenses upon application to Customer Relations.
Reimbursement in the amount paid for the Flight Ticket, including fees, levies, taxes and other obligatory payments within 21 days of receipt of written application.
- RIGHT TO CARE
The assistance as described in this section is provided in the event that a flight time of departure is delayed by at least two hours from the scheduled departure. If the Airline expects a flight to be delayed by at least 2 hours you will be offered free of charge:
a) meals and refreshment vouchers in reasonable relation to the waiting time, as long as it will not further delay the departure of the aircraft;
b) two telephone calls, telex or fax messages or e-mails;
If the Airline expects a flight to be delayed by 5 hours and less than 8 hours, you will also be offered free of charge, if applicable:
c) hotel accommodation in cases where a stay of one or more nights becomes necessary, or where a stay additional to that intended by you becomes necessary;
d) transport between the airport and place of accommodation (hotel or other).
- CHANGES TO THE TERMS
If you are placed in a higher class of service than that stipulated on the Flight Ticket, you will not be subject to any extra charges nor are you entitled to any monetary compensation. If you are involuntarily placed in a lower class of service than that stipulated on the Flight Ticket, you will receive reimbursement of 100% of the price of the ticket for all flight segments longer than 4500 km. For flight segments less than 4500 km, the Airline will pay an amount equal to the flight fare paid, multiplied by the ratio between the affected flight distance and the total flight distance.
This Notice is required by Israel’s Aviation Services Law (Compensation and Assistance for Flight Cancellations and Changes in Conditions), 5772-2012; Any legal claim or action taken in the event of a dispute should be based solely on the legal text of the Law.
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Denied Boarding, Flight Cancellation and Delay: Notification of Passengers’ Right to Compensation and Assistance under EC Regulation No 261/ 2004
Aegean Airlines makes every effort to operate without disruption to its published schedule of flights. If a flight operated by Aegean Airlines is delayed, cancelled or you are denied boarding, you may be entitled to compensation and assistance under EC Regulation No. 261/ 2004 (“Regulation 261”).
Eligibility of Regulation No 261 / 2004
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“My Notifications” service keeps you up-to-date on your upcoming flight by providing automated flight Push notifications through the Aegean App, SMS or email!
Just check-in through the Aegean App and start receiving Push notifications or provide your up-to-date mobile phone number or email address during the check-in procedure.
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You can easily track the status of your flight here!
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In the context of our Corporate policy, in the event of a flight delay caused other than external circumstances which our Company could not have prevented, e.g. adverse weather conditions, strikes, airport restrictions, etc., we offer our customers a Free Ticket. Infants affected by either flight delay or overbooking are entitled to a letter for Free ticket.
This ticket shall be offered to you by our Colleagues prior to your departure at the airport if your flight is delayed more than one (1) hour for domestic flights and to/from Cyprus and more than two (2) hours for international flights.
Respective ticket may be used on a route (domestic/ international) and Class of Service (business/ economy) as the originally booked ticket. It is valid for traveling within one year from the date of the flight affected, with the exception of the period from 20th December to 10th January, the week of Orthodox and Catholic Easter as well as the weeks that follow and during July and August.
This letter is personal, not transferable and is valid for AEGEAN or Olympic Air operating flights only ("Code Share" flights are not included), for point to point travel, with confirmed seat upon availability. Kindly note that reservation and issuing can only be made by any AEGEAN contracted Airport Ticketing Office (Stations of Public Services Obligation - PSO - routes are not included), or through our call center at (+30) 210 6261000, within reasonable time before the desired date of travel.
* Airport taxes and service charge are not included.
* Changes, rebookings and ticket reissue are not permitted.
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Customer Relations operates from Monday to Friday 09:00 - 21:00 and 09:00 - 17:00 Saturday & Sunday (Local time).
You may contact us here. As soon as you send us your query, you will receive via email a Unique Identifier Number, for example 220214-000135. Our aim is to address all incoming queries, the latest, within 10 working days. Please note that processing times vary as a result of research or internal investigation.
For urgent matters please contact our call center at (+30) 210 6261000, which operates on a 24hour daily basis.
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Here you may view the online timetable!
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With the exception of specific breeds, only cats and dogs (guide dogs included) can travel in the aircraft cabin with you. The maximum permitted weight for a pet, combined with its container, is eight (8) kilos.
If you have a larger animal which exceeds the eight (8) kilos weight limit (including its container), then it should only be transported in the baggage hold compartment of the aircraft. Except for particular breeds, AEGEAN welcomes for transportation in the holds of Airbus 320, 321 and DH8-Q400 aircraft only dogs and cats and no other animal species.
Find more information about Traveling with Pets.
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AEGEAN | Book a ferry is an online booking platform for ferry tickets developed and operated by Ferryhopper in collaboration with AEGEAN. It offers AEGEAN passengers the option to continue their travel to the Greek islands that there is no airport connection.
Read more here!
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The Infant Fare is for infants up to 2 years of age, if they are travelling on your lap.
If you prefer that your baby has his/ her own seat (in compliance with the necessary safety standards), then you must purchase a discount Child Fare (if available) and carry a car-type seat with you, which must comply with the international safety standards.
The procedure you are required to follow is contact AEGEAN’s call center at (+30) 210 6261000 or your travel agent accordingly.
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You may carry a TV or PC only within or as a hand baggage and as long as it doesn't exceed the cabin baggage allowance.
If it exceeds the allowed dimensions, please contact our call center at (+30) 210 6261000, so as to reserve an extra seat on board, which will be charged in accordance with the extra seat charging policy.
Alternatively, you can use our Cargo service (different charging policy). Athens Cargo department operates 24 hours a day, 7 days a week, processing phone bookings and taking delivery of cargo consignments for almost all destinations of the company’s network.
For information on flights and freight prices:
Tel.: +30 210 3543700, +30 210 3543 095 / 096 Sales & Operations (Daily 09:00 - 18:30)
During non-working hours, you can contact the following telephone numbers:+30 210 3543098 & +30 210 3543099
Fax: +30 210 3543198
e-mail Supervisor: info-cargo@aegeanair.com
Here you will find more information about Cargo.
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You may transport your musical instrument on any of our flights, provided it is in a secure hard case. Instruments may be transported either as checked baggage or carried with you in the cabin.
For more information, please check the respective section "Carriage of musical instruments".
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Sports/ special equipment may be carried as cabin and/ or checked baggage. You will need to submit your request for carrying your sports/ special equipment upon ticket issuance through the official digital channels of AEGEAN or the call center at (+30) 210 6261000.
For more information, please check here.
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The Call Center operates 24 hours a day, 7 days a week. The final cost depends on your telecommunications' provider pricing list.
Please find below all contact numbers per country:
Greece: 801 11 20000 national calls within Greece, (+30) 210 6261000 international calls and mobiles
Belgium: (+32) 275 34710
Canada: (+1) 833 673 6110
China: +86-20-83701079 / 83701083
Cyprus: (+357) 22 654100
France: (+33) 170 031323
Germany: (+49) 069 2380560
Italy: (+39) 069 7150532-33
Saudi Arabia: (+966) 800 844 1206
Spain: (+34) 900 802376
United Kingdom: 0871 200 0040, (+44) 208 7593800
USA: (+1) 833 732 8158
Australia: 1800412979
All other countries: (+30) 210 6261000
* If you are a Gold Miles+Bonus member, you may benefit from our dedicated call center phone number, which you will find at the section "My Miles+Bonus account" at the bottom of the page. If you have not already logged in, you can do it here.
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The Bonus points that you have accumulated from all your transactions using the Aegean Bonus Visa, can be converted into miles in the Miles+Bonus program, and thus give you free* trips with AEGEAN, Olympic Air, member-airlines of Star Alliance as well as products and services from the expanding network of Miles+Bonus partners in Greece and abroad.
You may convert any of your Bonus points collected into miles, online through your Miles+Bonus account on www.aegeanair.com or by contacting AEGEAN call center at (+30) 210 6261000, on a continuous basis, 24 hours a day, seven days a week.
To activate the fixed order for converting the Bonus pionts into miles, please contact directly Alpha Bank at 210 3260000.
* Taxes and airport fees are excluded.
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Thank you for your trust! You may enroll here!
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You can easily track the status of your flight here!
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Transportation of pets is subject to Governmental regulations concerning import, export and transit of live animals. Each country may impose additional conditions; therefore, it is mandatory and advised for each passenger/pet owner to visit the respective authorities (usually Ministry of Food and Animal) of their destination country for further requirements.
For more information, please visit http://ec.europa.eu/food/animals/pet-movement/index_en.htm (official EU site on the regulations for travelling with pets/animals).
Transportation of dogs and cats to the UK is only permitted for flights to London Heathrow and only to be sent as cargo. Please check the guidelines for importing pets into the UK.
Transportation of dogs and cats to Saudi Arabia is permitted only as cargo. Please check the guidelines for importing pets into Saudi Arabia.
When travelling abroad, pet owners must also present a pet passport.
It is the owner’s responsibility to ensure that all paperwork required for the importation of their pet is correct for the country they are entering.
Find more information about traveling with pets.
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Should you no longer wish to receive our latest offers and news, please click here.
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In the context of our Corporate policy, in the event of a flight delay caused other than external circumstances which our Company could not have prevented, e.g. adverse weather conditions, strikes, airport restrictions, etc., we offer our customers a Free Ticket. Infants affected by either flight delay or overbooking are entitled to a letter for Free ticket.
This ticket shall be offered to you by our Colleagues prior to your departure at the airport if your flight is delayed more than one (1) hour for domestic flights and to/from Cyprus and more than two (2) hours for international flights.
Respective ticket may be used on a route (domestic/ international) and Class of Service (business/ economy) as the originally booked ticket. It is valid for traveling within one year from the date of the flight affected, with the exception of the period from 20th December to 10th January, the week of Orthodox and Catholic Easter as well as the weeks that follow and during July and August.
This letter is personal, not transferable and is valid for AEGEAN or Olympic Air operating flights only ("Code Share" flights are not included), for point to point travel, with confirmed seat upon availability. Kindly note that reservation and issuing can only be made by any AEGEAN contracted Airport Ticketing Office (Stations of Public Services Obligation - PSO - routes are not included), or through our call center at (+30) 210 6261000, within reasonable time before the desired date of travel.
* Airport taxes and service charge are not included.
* Changes, rebookings and ticket reissue are not permitted.
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If your pet travels unaccompanied, please contact our cargo department.
Transportation of dogs and cats to the UK is only permitted for flights to London Heathrow and only to be sent as cargo. For the Guidelines for importing Pets into the UK, click here.
Cargo Department
Tel.: +30 210 3543700, +30 210 3543 095/ 096
Fax: +30 210 3543198
Ε-mail: cargosupervisor@aegeanair.com
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Customer Relations operates from Monday to Friday 09:00 - 21:00 and 09:00 - 17:00 Saturday & Sunday (Local time).
You may contact us here. As soon as you send us your query, you will receive via email a Unique Identifier Number, for example 220214-000135. Our aim is to address all incoming queries, the latest, within 10 working days. Please note that processing times vary as a result of research or internal investigation.
For urgent matters please contact our call center at (+30) 210 6261000, which operates on a 24hour daily basis.
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Via telephone by contacting AEGEAN’s call center at (+30) 210 6261000, which operates on a continuous basis, 24 hours a day, seven days a week.
* The final cost depends on your telecommunications’ provider pricing list.
Alternatively, you may submit your request here. As soon as you send us your query, you will receive via email a Unique Identifier Number, for example 211008-000316. Our aim is to address all incoming queries, the latest, within 10 working days. Please note that processing times vary as a result of research or internal investigation.
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The availability of tickets is constantly changing as a result of cancellations, modifications or an offer which may be published for this route. This, however, doesn't mean that you can exchange your already purchased ticket for a lower cost one. Should you wish to cancel it, this will only be feasible as per the fare rules of your ticket.
Sign up now to our newsletter and be the first one to know about the latest news and offers by AEGEAN!
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AEGEAN Gift Card can be redeemed 48 hours after purchase. To redeem your AEGEAN Gift Card and book a flight, simply enter the discount code received via email in the special field "Promotional Code or Credit Voucher" that appears on the booking form, during the booking process through aegeanair.com, olympicair.com or the AEGEAN app. The amount of the AEGEAN Gift Card is automatically deducted from the total value of the booking.
The AEGEAN Gift Card can be redeemed to cover part or all of the ticket value and additional services such as luggage, seat selection, Fast Track, sports equipment, and pets both during the initial issuance and through the "My Booking" section. You can select the desired service and apply the AEGEAN Gift Card code in the special field "Promotional Code or Credit Voucher". Any remaining amount resulting from the redemption of the AEGEAN Gift Card will be paid by the AEGEAN Gift Card recipient.
Find more about AEGEAN Gift Card.
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In the event that your clothes or personal item get stained/ damaged during the flight, due to an action of our personnel, then our cabin crew will provide you with the appropriate assistance along with the "Damage of Unchecked items in Flight" form for you to fill in.
The Form and a brief description of the event will be forwarded internally to AEGEAN and Olympic Air Customer Relations for further evaluation and handling.
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No, Shop in the clouds is not available on board, anymore.
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Smoking is not permitted on any flights. You can however reduce the feeling of nicotine withdrawal by using special patches or chewing special gum. The use of electronic cigarettes e-cigarettes) is not permitted.
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We have gathered here all the necessary information that you will need when travelling with your baby!
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Cargo department operates 24 hours a day, seven days a week, processing phone bookings and taking delivery of cargo consignments for almost all destinations of the company’s network.
For information on flights and freight prices:
Tel.: +30 210 3543700, +30 210 3543 095/ 096 Sales & Operations (Daily 09:00-18:30)
During non-working hours you can contact the following telephone numbers:+30 210 3543098 & +30 210 3543099
Fax: +30 210 3543198
e-mail Supervisor: info-cargo@aegeanair.com
For administrative services and complaints:
Tel.: +30 210 3543091, Administration
Fax: +30 210 3543198
e-mail Administration: cargo_admin@aegeanair.com
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Pets/ animals must be presented at a check-in counter for acceptance at least one (1) hour before flight departure. During Check-in at the airport, the "Live Animal Acceptance Checklist" must be completed by the available Check-in Agent and be signed respectively by both the Agent and the passenger/ owner of the pet.
At the Athens and Thessaloniki airports there are special check-in counters exclusively for passengers with pets/animals.
The pet/ animal’s health book must be presented for inspection and the pet/animal must have been fitted with the required ID microchip. Specifically for travel within Greece, the electronic Health Book issued by Gov.gr or a copy of its document is accepted as well if the date of the Microchip is also noted there.
When traveling abroad, pet owners must also present a pet passport. It is the owner’s responsibility to ensure that all paperwork required for the importation of their pet is correct for the country they are entering.
If a pet/ animal is not accompanied by its owner, a written authorization from the owner, using a declaration, is required.
Online and mobile check-in is available but you may pick your boarding pass at the airport.
Find more information about traveling with pets.
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In case of voluntary cancellation of the ticket by the passenger, whose payment has been made using the AEGEAN Gift Card either in full or by using the card for payment of any additional amount, the refundable amount is returned in the form of a Gift Voucher valid for 12 months from the date of issue.
The refundable amount is subject to the regulations of the ticket chosen by the passenger. Cancellations of tickets are made through the AEGEAN Call Center with a charge of the cancellation cost per ticket.
The regulations for Gift Voucher’s use are the same as those of the AEGEAN Gift Card.
After 12 months the value of the Gift Voucher is not refundable.
Find more about AEGEAN Gift Card.
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By making an offer on AEGEAN Upgrade Challenge you can determine how much you wish to pay for an upgrade to Business Class. You can submit your offer up to 10 hours prior to departure. Passengers will be notified whether they have won their bid via email. In order to take part in the AEGEAN Upgrade Challenge the ticket must be issued on AEGEAN or Olympic Air flight or when ticket is issued by other airline (for AEGEAN or Olympic flights).
Find more information about AEGEAN Upgrade Challenge.
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Aegean WiFi onboard allows you to wirelessly connect to the Inflight Entertainment and Connectivity platform on-board your Aegean flight. Through the platform you can connect to the internet while you at the same time enjoy free access to a variety of entertainment content such as series, music, games etc and useful information for your flight and destination via your personal electronic device (e.g. laptop, tablet, smartphone).
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In AEGEAN we constantly invest in new and sophisticated aircraft as well as on control systems, technical support and training of our staff. In June 2018 the largest private investment in Greece valued at 5 billion USD, was announced for the order of up to 42 new generation aircraft of the A320neo family from Airbus. Our goal is to continue investing in our fleet, and to enhance one of our main competitive advantages – the low average age of our aircraft. AEGEAN fleet consists of 20 AIRBUS A320neo, 14 AIRBUS A321neo, 28 AIRBUS A320, 4 AIRBUS A321, 2 Dash 8-100, 3 ATR 42-600 and 12 ATR 72-600.
Find more about each aircraft type here!
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Learjet 60 is our top perfomer of the Lear Line, flying direct to your destination at an unsurpassed 51.000 feet. Suitable for up to seven passengers, capable of covering distances up to 4.500 km, well above traffic, in stand-up cabin and full VIP comfort.
Technical specifications:
Cruise speed: 900 km/hr
Flight Altitude: 51.000 ft
Passengers: 7
Crew: Captain, co-pilot, flight attendants (optional)
Contact: tel.: 0030 210 35 50 589, fax: 0030 210 35 50 170
mobile: 0030 693 700 34 16, e-mail: privatejet@aegeanair.com
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AEGEAN service for unaccompanied children allows minors aged between 5 and 12 to travel safely when in certain circumstances are not accompanied by their parents/guardians.
An escort for your child can be arranged while booking a child fare ticket online or by calling our call center at (+30) 210 6261000.
Here you will find more information about Unacompanied Minors and the Service Charges
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We ask our passengers to respect the ban on carrying the materials and substances listed below, which might cause irreparable damage to your own health and safety, and that of your fellow passengers.
The materials and substances prohibited include:
Any explosive or flammable material which might endanger the health of passengers and crew or the general safety of the aircraft or the personal items being carried on board. Some examples of items in this category would include: any kind of ammunition or munitions or related mechanisms, gases and gas containers, flammable liquid fuels, any kind of firework, paint containers and materials, drinks with an alcohol content exceeding 70%, acetone, etc.
Any chemical or toxic substance, such as: acids and alkalis, corrosive or bleaching substances, disabling or incapacitating sprays, radioactive materials, poisons.
Infectious or biologically hazardous materials, e.g. contaminated blood, bacteria and viruses.
Read the Full List of Goods which considered as Dangerous.
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Browse through the latest edition of BLUE, your favorite inflight magazine! Select and download your copy here!
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Plan your trip beforehand and download the travel guide for your destination, which you may find available here!
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Whether your AEGEAN flight is long or short there are a few helpful tips that will ensure an enjoyable and relaxed journey. These simple guidelines can help you reach your destination feeling stress-free, refreshed!
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Here you may view the online timetable!
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Get benefit from the guaranteed real time hotel availability through AEGEAN’s partnership with Booking.com. Find deals for any season, from cosy country homes to funky city flats.
Don't forget to check for travel restrictions. Travel may be permitted only for certain purposes and in particular, touristic travel may not be allowed. Read more.
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Travelling with children? We are here for you!
Read about the bundle of services exclusively designed for you, so that to turn your family trip into an even more pleasurable experience.
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Shop in the clouds will not be available for some time. We are working towards a new and improved version of it.
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Denied Boarding, Flight Cancellation and Delay: Notification of Passengers’ Right to Compensation and Assistance under EC Regulation No 261/ 2004
Aegean Airlines makes every effort to operate without disruption to its published schedule of flights. If a flight operated by Aegean Airlines is delayed, cancelled or you are denied boarding, you may be entitled to compensation and assistance under EC Regulation No. 261/ 2004 (“Regulation 261”).
Eligibility of Regulation No 261 / 2004
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“My Notifications” service keeps you up-to-date on your upcoming flight by providing automated flight Push notifications through the Aegean App, SMS or email!
Just check-in through the Aegean App and start receiving Push notifications or provide your up-to-date mobile phone number or email address during the check-in procedure.
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To exercise your rights under Articles 12 – 23 of EU 679/ 2016, please send your requests to dpo@aegeanair.com.
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With the exception of specific breeds, only cats and dogs (guide dogs included) can travel in the aircraft cabin with you. The maximum permitted weight for a pet, combined with its container, is eight (8) kilos.
If you have a larger animal which exceeds the eight (8) kilos weight limit (including its container), then it should only be transported in the baggage hold compartment of the aircraft. Except for particular breeds, AEGEAN welcomes for transportation in the holds of Airbus 320, 321 and DH8-Q400 aircraft only dogs and cats and no other animal species.
Find more information about Traveling with Pets.
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AEGEAN | Book a ferry is an online booking platform for ferry tickets developed and operated by Ferryhopper in collaboration with AEGEAN. It offers AEGEAN passengers the option to continue their travel to the Greek islands that there is no airport connection.
Read more here!
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The Infant Fare is for infants up to 2 years of age, if they are travelling on your lap.
If you prefer that your baby has his/ her own seat (in compliance with the necessary safety standards), then you must purchase a discount Child Fare (if available) and carry a car-type seat with you, which must comply with the international safety standards.
The procedure you are required to follow is contact AEGEAN’s call center at (+30) 210 6261000 or your travel agent accordingly.
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You may carry a TV or PC only within or as a hand baggage and as long as it doesn't exceed the cabin baggage allowance.
If it exceeds the allowed dimensions, please contact our call center at (+30) 210 6261000, so as to reserve an extra seat on board, which will be charged in accordance with the extra seat charging policy.
Alternatively, you can use our Cargo service (different charging policy). Athens Cargo department operates 24 hours a day, 7 days a week, processing phone bookings and taking delivery of cargo consignments for almost all destinations of the company’s network.
For information on flights and freight prices:
Tel.: +30 210 3543700, +30 210 3543 095 / 096 Sales & Operations (Daily 09:00 - 18:30)
During non-working hours, you can contact the following telephone numbers:+30 210 3543098 & +30 210 3543099
Fax: +30 210 3543198
e-mail Supervisor: info-cargo@aegeanair.com
Here you will find more information about Cargo.
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You may transport your musical instrument on any of our flights, provided it is in a secure hard case. Instruments may be transported either as checked baggage or carried with you in the cabin.
For more information, please check the respective section "Carriage of musical instruments".
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Sports/ special equipment may be carried as cabin and/ or checked baggage. You will need to submit your request for carrying your sports/ special equipment upon ticket issuance through the official digital channels of AEGEAN or the call center at (+30) 210 6261000.
For more information, please check here.
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The Call Center operates 24 hours a day, 7 days a week. The final cost depends on your telecommunications' provider pricing list.
Please find below all contact numbers per country:
Greece: 801 11 20000 national calls within Greece, (+30) 210 6261000 international calls and mobiles
Belgium: (+32) 275 34710
Canada: (+1) 833 673 6110
China: +86-20-83701079 / 83701083
Cyprus: (+357) 22 654100
France: (+33) 170 031323
Germany: (+49) 069 2380560
Italy: (+39) 069 7150532-33
Saudi Arabia: (+966) 800 844 1206
Spain: (+34) 900 802376
United Kingdom: 0871 200 0040, (+44) 208 7593800
USA: (+1) 833 732 8158
Australia: 1800412979
All other countries: (+30) 210 6261000
* If you are a Gold Miles+Bonus member, you may benefit from our dedicated call center phone number, which you will find at the section "My Miles+Bonus account" at the bottom of the page. If you have not already logged in, you can do it here.
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The Bonus points that you have accumulated from all your transactions using the Aegean Bonus Visa, can be converted into miles in the Miles+Bonus program, and thus give you free* trips with AEGEAN, Olympic Air, member-airlines of Star Alliance as well as products and services from the expanding network of Miles+Bonus partners in Greece and abroad.
You may convert any of your Bonus points collected into miles, online through your Miles+Bonus account on www.aegeanair.com or by contacting AEGEAN call center at (+30) 210 6261000, on a continuous basis, 24 hours a day, seven days a week.
To activate the fixed order for converting the Bonus pionts into miles, please contact directly Alpha Bank at 210 3260000.
* Taxes and airport fees are excluded.
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Thank you for your trust! You may enroll here!
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You can easily track the status of your flight here!
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Transportation of pets is subject to Governmental regulations concerning import, export and transit of live animals. Each country may impose additional conditions; therefore, it is mandatory and advised for each passenger/pet owner to visit the respective authorities (usually Ministry of Food and Animal) of their destination country for further requirements.
For more information, please visit http://ec.europa.eu/food/animals/pet-movement/index_en.htm (official EU site on the regulations for travelling with pets/animals).
Transportation of dogs and cats to the UK is only permitted for flights to London Heathrow and only to be sent as cargo. Please check the guidelines for importing pets into the UK.
Transportation of dogs and cats to Saudi Arabia is permitted only as cargo. Please check the guidelines for importing pets into Saudi Arabia.
When travelling abroad, pet owners must also present a pet passport.
It is the owner’s responsibility to ensure that all paperwork required for the importation of their pet is correct for the country they are entering.
Find more information about traveling with pets.
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Should you no longer wish to receive our latest offers and news, please click here.
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In the context of our Corporate policy, in the event of a flight delay caused other than external circumstances which our Company could not have prevented, e.g. adverse weather conditions, strikes, airport restrictions, etc., we offer our customers a Free Ticket. Infants affected by either flight delay or overbooking are entitled to a letter for Free ticket.
This ticket shall be offered to you by our Colleagues prior to your departure at the airport if your flight is delayed more than one (1) hour for domestic flights and to/from Cyprus and more than two (2) hours for international flights.
Respective ticket may be used on a route (domestic/ international) and Class of Service (business/ economy) as the originally booked ticket. It is valid for traveling within one year from the date of the flight affected, with the exception of the period from 20th December to 10th January, the week of Orthodox and Catholic Easter as well as the weeks that follow and during July and August.
This letter is personal, not transferable and is valid for AEGEAN or Olympic Air operating flights only ("Code Share" flights are not included), for point to point travel, with confirmed seat upon availability. Kindly note that reservation and issuing can only be made by any AEGEAN contracted Airport Ticketing Office (Stations of Public Services Obligation - PSO - routes are not included), or through our call center at (+30) 210 6261000, within reasonable time before the desired date of travel.
* Airport taxes and service charge are not included.
* Changes, rebookings and ticket reissue are not permitted.
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If your pet travels unaccompanied, please contact our cargo department.
Transportation of dogs and cats to the UK is only permitted for flights to London Heathrow and only to be sent as cargo. For the Guidelines for importing Pets into the UK, click here.
Cargo Department
Tel.: +30 210 3543700, +30 210 3543 095/ 096
Fax: +30 210 3543198
Ε-mail: cargosupervisor@aegeanair.com
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Customer Relations operates from Monday to Friday 09:00 - 21:00 and 09:00 - 17:00 Saturday & Sunday (Local time).
You may contact us here. As soon as you send us your query, you will receive via email a Unique Identifier Number, for example 220214-000135. Our aim is to address all incoming queries, the latest, within 10 working days. Please note that processing times vary as a result of research or internal investigation.
For urgent matters please contact our call center at (+30) 210 6261000, which operates on a 24hour daily basis.
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Via telephone by contacting AEGEAN’s call center at (+30) 210 6261000, which operates on a continuous basis, 24 hours a day, seven days a week.
* The final cost depends on your telecommunications’ provider pricing list.
Alternatively, you may submit your request here. As soon as you send us your query, you will receive via email a Unique Identifier Number, for example 211008-000316. Our aim is to address all incoming queries, the latest, within 10 working days. Please note that processing times vary as a result of research or internal investigation.
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The availability of tickets is constantly changing as a result of cancellations, modifications or an offer which may be published for this route. This, however, doesn't mean that you can exchange your already purchased ticket for a lower cost one. Should you wish to cancel it, this will only be feasible as per the fare rules of your ticket.
Sign up now to our newsletter and be the first one to know about the latest news and offers by AEGEAN!
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AEGEAN Gift Card can be redeemed 48 hours after purchase. To redeem your AEGEAN Gift Card and book a flight, simply enter the discount code received via email in the special field "Promotional Code or Credit Voucher" that appears on the booking form, during the booking process through aegeanair.com, olympicair.com or the AEGEAN app. The amount of the AEGEAN Gift Card is automatically deducted from the total value of the booking.
The AEGEAN Gift Card can be redeemed to cover part or all of the ticket value and additional services such as luggage, seat selection, Fast Track, sports equipment, and pets both during the initial issuance and through the "My Booking" section. You can select the desired service and apply the AEGEAN Gift Card code in the special field "Promotional Code or Credit Voucher". Any remaining amount resulting from the redemption of the AEGEAN Gift Card will be paid by the AEGEAN Gift Card recipient.
Find more about AEGEAN Gift Card.
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In the event that your clothes or personal item get stained/ damaged during the flight, due to an action of our personnel, then our cabin crew will provide you with the appropriate assistance along with the "Damage of Unchecked items in Flight" form for you to fill in.
The Form and a brief description of the event will be forwarded internally to AEGEAN and Olympic Air Customer Relations for further evaluation and handling.
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No, Shop in the clouds is not available on board, anymore.
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Smoking is not permitted on any flights. You can however reduce the feeling of nicotine withdrawal by using special patches or chewing special gum. The use of electronic cigarettes e-cigarettes) is not permitted.
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We have gathered here all the necessary information that you will need when travelling with your baby!
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Cargo department operates 24 hours a day, seven days a week, processing phone bookings and taking delivery of cargo consignments for almost all destinations of the company’s network.
For information on flights and freight prices:
Tel.: +30 210 3543700, +30 210 3543 095/ 096 Sales & Operations (Daily 09:00-18:30)
During non-working hours you can contact the following telephone numbers:+30 210 3543098 & +30 210 3543099
Fax: +30 210 3543198
e-mail Supervisor: info-cargo@aegeanair.com
For administrative services and complaints:
Tel.: +30 210 3543091, Administration
Fax: +30 210 3543198
e-mail Administration: cargo_admin@aegeanair.com
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Pets/ animals must be presented at a check-in counter for acceptance at least one (1) hour before flight departure. During Check-in at the airport, the "Live Animal Acceptance Checklist" must be completed by the available Check-in Agent and be signed respectively by both the Agent and the passenger/ owner of the pet.
At the Athens and Thessaloniki airports there are special check-in counters exclusively for passengers with pets/animals.
The pet/ animal’s health book must be presented for inspection and the pet/animal must have been fitted with the required ID microchip. Specifically for travel within Greece, the electronic Health Book issued by Gov.gr or a copy of its document is accepted as well if the date of the Microchip is also noted there.
When traveling abroad, pet owners must also present a pet passport. It is the owner’s responsibility to ensure that all paperwork required for the importation of their pet is correct for the country they are entering.
If a pet/ animal is not accompanied by its owner, a written authorization from the owner, using a declaration, is required.
Online and mobile check-in is available but you may pick your boarding pass at the airport.
Find more information about traveling with pets.
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In case of voluntary cancellation of the ticket by the passenger, whose payment has been made using the AEGEAN Gift Card either in full or by using the card for payment of any additional amount, the refundable amount is returned in the form of a Gift Voucher valid for 12 months from the date of issue.
The refundable amount is subject to the regulations of the ticket chosen by the passenger. Cancellations of tickets are made through the AEGEAN Call Center with a charge of the cancellation cost per ticket.
The regulations for Gift Voucher’s use are the same as those of the AEGEAN Gift Card.
After 12 months the value of the Gift Voucher is not refundable.
Find more about AEGEAN Gift Card.
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By making an offer on AEGEAN Upgrade Challenge you can determine how much you wish to pay for an upgrade to Business Class. You can submit your offer up to 10 hours prior to departure. Passengers will be notified whether they have won their bid via email. In order to take part in the AEGEAN Upgrade Challenge the ticket must be issued on AEGEAN or Olympic Air flight or when ticket is issued by other airline (for AEGEAN or Olympic flights).
Find more information about AEGEAN Upgrade Challenge.
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Aegean WiFi onboard allows you to wirelessly connect to the Inflight Entertainment and Connectivity platform on-board your Aegean flight. Through the platform you can connect to the internet while you at the same time enjoy free access to a variety of entertainment content such as series, music, games etc and useful information for your flight and destination via your personal electronic device (e.g. laptop, tablet, smartphone).
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In AEGEAN we constantly invest in new and sophisticated aircraft as well as on control systems, technical support and training of our staff. In June 2018 the largest private investment in Greece valued at 5 billion USD, was announced for the order of up to 42 new generation aircraft of the A320neo family from Airbus. Our goal is to continue investing in our fleet, and to enhance one of our main competitive advantages – the low average age of our aircraft. AEGEAN fleet consists of 20 AIRBUS A320neo, 14 AIRBUS A321neo, 28 AIRBUS A320, 4 AIRBUS A321, 2 Dash 8-100, 3 ATR 42-600 and 12 ATR 72-600.
Find more about each aircraft type here!
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Learjet 60 is our top perfomer of the Lear Line, flying direct to your destination at an unsurpassed 51.000 feet. Suitable for up to seven passengers, capable of covering distances up to 4.500 km, well above traffic, in stand-up cabin and full VIP comfort.
Technical specifications:
Cruise speed: 900 km/hr
Flight Altitude: 51.000 ft
Passengers: 7
Crew: Captain, co-pilot, flight attendants (optional)
Contact: tel.: 0030 210 35 50 589, fax: 0030 210 35 50 170
mobile: 0030 693 700 34 16, e-mail: privatejet@aegeanair.com
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AEGEAN service for unaccompanied children allows minors aged between 5 and 12 to travel safely when in certain circumstances are not accompanied by their parents/guardians.
An escort for your child can be arranged while booking a child fare ticket online or by calling our call center at (+30) 210 6261000.
Here you will find more information about Unacompanied Minors and the Service Charges
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We ask our passengers to respect the ban on carrying the materials and substances listed below, which might cause irreparable damage to your own health and safety, and that of your fellow passengers.
The materials and substances prohibited include:
Any explosive or flammable material which might endanger the health of passengers and crew or the general safety of the aircraft or the personal items being carried on board. Some examples of items in this category would include: any kind of ammunition or munitions or related mechanisms, gases and gas containers, flammable liquid fuels, any kind of firework, paint containers and materials, drinks with an alcohol content exceeding 70%, acetone, etc.
Any chemical or toxic substance, such as: acids and alkalis, corrosive or bleaching substances, disabling or incapacitating sprays, radioactive materials, poisons.
Infectious or biologically hazardous materials, e.g. contaminated blood, bacteria and viruses.
Read the Full List of Goods which considered as Dangerous.
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Browse through the latest edition of BLUE, your favorite inflight magazine! Select and download your copy here!
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Plan your trip beforehand and download the travel guide for your destination, which you may find available here!
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Whether your AEGEAN flight is long or short there are a few helpful tips that will ensure an enjoyable and relaxed journey. These simple guidelines can help you reach your destination feeling stress-free, refreshed!
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Here you may view the online timetable!
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Get benefit from the guaranteed real time hotel availability through AEGEAN’s partnership with Booking.com. Find deals for any season, from cosy country homes to funky city flats.
Don't forget to check for travel restrictions. Travel may be permitted only for certain purposes and in particular, touristic travel may not be allowed. Read more.
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Travelling with children? We are here for you!
Read about the bundle of services exclusively designed for you, so that to turn your family trip into an even more pleasurable experience.
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Shop in the clouds will not be available for some time. We are working towards a new and improved version of it.
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Check out our offers and contests here!
Be the first to know when a special offer appears by subscribing to our Newsletter.
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In partnership with MAGENTA MOMENTS of COSMOTE TELEKOM, we offer 20% discount on all international and selected domestic flights!
Discover more here!
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