Ferryhopper FAQ and terms
1. About us
AEGEAN | Book a ferry is an online platform for ferry tickets operated by Ferryhopper in collaboration with AEGEAN. Its goal is to offer AEGEAN passengers the option to continue their journey to Greek islands that do not have an airport. AEGEAN provides the ability to book ferry tickets on the route that fully meets your travel needs, choosing from over 70 ferry companies in Greece, Italy, and Turkey, and more than 200 companies worldwide. It offers fast and easy online search and booking of ferry tickets at the best prices. Island hopping in Greece is one of the best ways to spend your holidays. That’s why we offer you all available routes to your desired destination, price comparisons between companies, and the purchase of tickets easily, quickly, and safely.
2. Frequently Asked Questions
Traveling with a ferry can be an amazing experience, and we want to make it as easy as possible for you. Below you will find answers to the most common questions asked by our customers.
1. What is AEGEAN | Book a ferry?
AEGEAN | Book a ferry is an online booking platform for ferry tickets developed and operated by Ferryhopper in collaboration with AEGEAN. It offers AEGEAN passengers the option to continue their travel to islands that have no airport connection. AEGEAN | Book a ferry offers the ability to book a ferry trip that fully meets your travel needs and budget. It provides a quick, easy and cost-efficient way to search and book ferry tickets online for thousands of ferry routes.
2. Where can I travel to?
You can travel to any Greek island that has a port, and many more destinations. We collaborate with ferry companies operating routes throughout the Mediterranean, the North & the Baltic seas, as well as worldwide. We currently offer ferry crossings with more than 200 companies and the number is constantly increasing.
On Ferryhopper, you can book tickets for all Greek destinations (islands and mainland), the whole of Spain (including the Canary and the Balearic Islands), the French island of Corsica, Turkey, Italy, Sicily, Sardinia, Albania, and North Europe. Furthermore, we support ferry routes from continental Europe to North Africa (Algeria, Morocco and Tunisia), alongside major destinations in Asia (Thailand, Indonesia, China) and North and South America.
3. Are ferry tickets the same price as those of the ferry operators?
Yes, prices of ferry tickets on AEGEAN | Book a ferry as well as special offers are set by the ferry operators themselves.
4. Are there any additional costs/service fees?
A service fee is an additional charge that may be applied to the ticket value, covering several operational costs such as affiliation services, customer service, bank transaction costs etc. If any additional service fee is to be applied upon the price of your ticket, it will be clearly displayed and explained to you prior to payment.
5. Infants & children: Do I need to buy a ticket?
Each company has its own definition of infants and children. In all cases, a ticket needs to be issued for the infant or child. In order to see the specific discount for this type of ferry tickets, you have to add an adult passenger first and then add your child or infant as a second passenger. Then, you will be able to choose the corresponding discount and the total price will be adjusted automatically.
6. How do I get student discounts on ferry tickets?
On international routes, a discount is offered to all Greek university students, as well as to International Student Card (ISIC) cardholders. On routes within Greece, student discounts are provided for Greek university students that have a valid Greek student ID. Some companies (e.g. Blue Star Ferries, Minoan Lines, Superfast Ferries, ANEK Lines, Saronic Ferries) also provide discounts for students with an ISIC card.
7. How can I be sure that my booking has been successful?
Once the booking is successfully completed, you will be directed to the booking confirmation page, which includes a summary of your trip. In addition, you will receive a confirmation email to your mailbox. You can also check your booking status at any time after booking completion on the My Booking page.
If the booking was not successful for any reason, you will be redirected to an error page explaining why your booking attempt has failed. If you are not sure why this has happened or you don’t understand the error message, do no hesitate to contact us. Please make sure that you copy and paste the error text in your message, as this will help us give you the right advice as fast as possible.
8. How do I change the name on my ticket?
It is important to be careful when you fill in the passenger details during booking in order to avoid typos and spelling mistakes. The standard procedure for changing a booking is to cancel the issued ticket and book a new one with the correct details.
On domestic routes, ferry companies may be more lenient when it comes to spelling mistakes and it is unlikely that you will encounter a problem during boarding. However, if you are traveling internationally or have purchased discounted tickets, you may not be allowed to board the ferry. You should thus make sure that all passenger details are written exactly as they appear on your personal documents. In case of a totally different name filled in, we advise you to contact us so that we can check what the possible options are.
Please also ensure that you have provided the correct email address and phone number so that we can send you the booking confirmation email and contact you in case of last-minute changes to your trip (e.g. due to bad weather conditions, strikes, etc.)
9. What is the maximum number of passengers and vehicles I can book?
AEGEAN | Book a ferry allows you to book up to 4 trips at once for up to 9 people travelling with up to 4 vehicles. If you want to travel in a bigger party, the booking process will have to be repeated.
AEGEAN | Book a ferry is an online booking platform for ferry tickets developed and operated by Ferryhopper in collaboration with AEGEAN. It offers AEGEAN passengers the option to continue their travel to islands that have no airport connection. AEGEAN | Book a ferry offers the ability to book a ferry trip that fully meets your travel needs and budget. It provides a quick, easy and cost-efficient way to search and book ferry tickets online for thousands of ferry routes.
2. Where can I travel to?
You can travel to any Greek island that has a port, and many more destinations. We collaborate with ferry companies operating routes throughout the Mediterranean, the North & the Baltic seas, as well as worldwide. We currently offer ferry crossings with more than 200 companies and the number is constantly increasing.
On Ferryhopper, you can book tickets for all Greek destinations (islands and mainland), the whole of Spain (including the Canary and the Balearic Islands), the French island of Corsica, Turkey, Italy, Sicily, Sardinia, Albania, and North Europe. Furthermore, we support ferry routes from continental Europe to North Africa (Algeria, Morocco and Tunisia), alongside major destinations in Asia (Thailand, Indonesia, China) and North and South America.
3. Are ferry tickets the same price as those of the ferry operators?
Yes, prices of ferry tickets on AEGEAN | Book a ferry as well as special offers are set by the ferry operators themselves.
4. Are there any additional costs/service fees?
A service fee is an additional charge that may be applied to the ticket value, covering several operational costs such as affiliation services, customer service, bank transaction costs etc. If any additional service fee is to be applied upon the price of your ticket, it will be clearly displayed and explained to you prior to payment.
5. Infants & children: Do I need to buy a ticket?
Each company has its own definition of infants and children. In all cases, a ticket needs to be issued for the infant or child. In order to see the specific discount for this type of ferry tickets, you have to add an adult passenger first and then add your child or infant as a second passenger. Then, you will be able to choose the corresponding discount and the total price will be adjusted automatically.
6. How do I get student discounts on ferry tickets?
On international routes, a discount is offered to all Greek university students, as well as to International Student Card (ISIC) cardholders. On routes within Greece, student discounts are provided for Greek university students that have a valid Greek student ID. Some companies (e.g. Blue Star Ferries, Minoan Lines, Superfast Ferries, ANEK Lines, Saronic Ferries) also provide discounts for students with an ISIC card.
7. How can I be sure that my booking has been successful?
Once the booking is successfully completed, you will be directed to the booking confirmation page, which includes a summary of your trip. In addition, you will receive a confirmation email to your mailbox. You can also check your booking status at any time after booking completion on the My Booking page.
If the booking was not successful for any reason, you will be redirected to an error page explaining why your booking attempt has failed. If you are not sure why this has happened or you don’t understand the error message, do no hesitate to contact us. Please make sure that you copy and paste the error text in your message, as this will help us give you the right advice as fast as possible.
It is important to be careful when you fill in the passenger details during booking in order to avoid typos and spelling mistakes. The standard procedure for changing a booking is to cancel the issued ticket and book a new one with the correct details.
On domestic routes, ferry companies may be more lenient when it comes to spelling mistakes and it is unlikely that you will encounter a problem during boarding. However, if you are traveling internationally or have purchased discounted tickets, you may not be allowed to board the ferry. You should thus make sure that all passenger details are written exactly as they appear on your personal documents. In case of a totally different name filled in, we advise you to contact us so that we can check what the possible options are.
Please also ensure that you have provided the correct email address and phone number so that we can send you the booking confirmation email and contact you in case of last-minute changes to your trip (e.g. due to bad weather conditions, strikes, etc.)
9. What is the maximum number of passengers and vehicles I can book?
AEGEAN | Book a ferry allows you to book up to 4 trips at once for up to 9 people travelling with up to 4 vehicles. If you want to travel in a bigger party, the booking process will have to be repeated.
10. How do I collect my tickets?
Although most of the ferry companies offer e-tickets (electronic tickets), still some don't provide this option. Therefore, passengers may be required to pick up their ferry tickets. You can find all the ticket collection points listed in your booking confirmation email along with your reservation number, ticket number, and information on the boarding process.
In case you are required to have paper tickets, you can collect them from any of the following collection points:
- You can pick up your ferry tickets from Ferryhopper’s offices, near the center of Athens. The address is: Thessalonikis 147, Moschato 183 46, Athens, Greece (Mon-Fri 10:00-18:00 and Saturday 10:00-15:00).
- You can collect your ferry tickets from several outlets serving your departure port. These include ticket booths at departure gates and travel agencies authorized by each ferry company (usually located near the port).
As soon as you complete your booking, you will receive an email with detailed information about all the ticket collection points. You can click on the link for each collection point to view the exact location and contact details.
If you would like to pick up your ferry tickets from the ticket booth at your departure gate, please rest assured that ticket booths are always open at least 1 hour before the ferry's scheduled departure. You can contact the authorized travel agencies to find out their exact working hours. It's worth mentioning that some local agencies might ask for an additional printing cost. This is a very rare occasion and we want to confirm that Ferryhopper does not benefit from these charges. That is why we have added a note indicating that additional cost in case you choose that pick-up option.
Important note: In case you have already collected your ferry tickets, any cancellation or change can only be processed if you return your tickets either to our offices or to the authorized travel agency.
11. Do I need to confirm the departure time of my ferry?
No, it is not necessary to confirm the departure time of your ferry, as it is uncommon for ferry schedules to change.
If there is a schedule change that affects your trip, Ferryhopper will notify you immediately via email or SMS, as soon as we are notified from the ferry operator. We thus recommend that you check your email once on the day before your departure and once on the day of your ferry trip. Most ferry companies also inform their passengers directly via text message in case of schedule modifications (given that you provided the correct contact information). You can also contact the local port authority on the day of your trip to get the latest information on schedule changes and delays.
12. Which documents are required for travel?
Apart from your ticket in a printed or e-ticket format, you should always have your ID card, passport, or any other identity document with you, especially on international ferry routes. Please note that for some regions and depending on the period of stay, you may additionally need a Visa. Always check your destination's official government website and our blog for further information. You may be asked to present the document to the ferry crew or port authority to confirm that you are the legal ticket holder.
If you have purchased discounted ferry tickets, you will be required to provide a document confirming that you are eligible for the specific discount (e.g. student card, ISIC card, etc.). For more information please visit our Discounts page.
No, it is not necessary to confirm the departure time of your ferry, as it is uncommon for ferry schedules to change.
If there is a schedule change that affects your trip, Ferryhopper will notify you immediately via email or SMS, as soon as we are notified from the ferry operator. We thus recommend that you check your email once on the day before your departure and once on the day of your ferry trip. Most ferry companies also inform their passengers directly via text message in case of schedule modifications (given that you provided the correct contact information). You can also contact the local port authority on the day of your trip to get the latest information on schedule changes and delays.
12. Which documents are required for travel?
Apart from your ticket in a printed or e-ticket format, you should always have your ID card, passport, or any other identity document with you, especially on international ferry routes. Please note that for some regions and depending on the period of stay, you may additionally need a Visa. Always check your destination's official government website and our blog for further information. You may be asked to present the document to the ferry crew or port authority to confirm that you are the legal ticket holder.
If you have purchased discounted ferry tickets, you will be required to provide a document confirming that you are eligible for the specific discount (e.g. student card, ISIC card, etc.). For more information please visit our Discounts page.
13. What time should I arrive at the port?
The standard recommended is 1 hour before your departure time. This may vary depending on the port you are leaving from. Major ports, such as Piraeus, Rafina, Patras, Ancona, Brindisi, Heraklion, etc. are so big that you could have up to a 30-minute walk from the port entrance to your boarding gate. This is why we recommend arriving at the port 1 hour before departure, especially if you have a car.
14. Are there any luggage restrictions?
Each ferry company has its own baggage allowance policy. We recommend that you read the baggage allowance policy of the ferry company you are traveling with to avoid excess baggage charges at the port.
One large piece of luggage per person is typically allowed on board. For ferry routes in Greece & North Europe, passengers are entitled to carry luggage up to 50 kilos. However, for most European companies luggage allowance is usually 20 kilos, except for Italy (9-10 kilos). If you wish to carry additional luggage or special sports equipment, please consider using the alternative cargo services available during boarding. In case you have selected high-speed ferries, we advise you to re-confirm this option with the ferry operator. Generally, ferry companies are not liable for theft or loss of luggage.
Please note that depending on the ferry and your ticket type, there may not be a specific compartment or other space to store your luggage during the trip, especially if you don’t have a specific seat assigned to you (e.g. if you have purchased a deck-lounge ticket). In this case, you can keep your bags next to where you are sitting. Please make sure that you don’t leave them unattended.
15.I have NOT picked up my ferry tickets. Can I cancel them and get a refund?
In order to cancel your ferry tickets you need to make a cancellation request at least 48 hours before your ferry is scheduled to depart. You can request a cancellation through the My Booking page.
Once you have canceled your booking you will get a refund, which is provided by the ferry company(ies) you had booked your trip with. Please note that there is a small cancellation fee of €6 (euros) per booking. The refundable amount will be returned to the same card you used during your purchase, usually within the next 2-7 business days. The transaction currency used on our website is the euro (€). Ferryhopper is not responsible for the difference between the exchange rate at the time of the initial transaction and at the time of the cancellation.
In order to cancel your ferry tickets you need to make a cancellation request at least 48 hours before your ferry is scheduled to depart. You can request a cancellation through the My Booking page.
Once you have canceled your booking you will get a refund, which is provided by the ferry company(ies) you had booked your trip with. Please note that there is a small cancellation fee of €6 (euros) per booking. The refundable amount will be returned to the same card you used during your purchase, usually within the next 2-7 business days. The transaction currency used on our website is the euro (€). Ferryhopper is not responsible for the difference between the exchange rate at the time of the initial transaction and at the time of the cancellation.
16.I have already picked up my ferry tickets. Can I cancel them and get a refund?
*** Important note: according to the policy of some ferry companies, if paper tickets are required for boarding and you have already collected them, you must return the tickets in order to receive your refund. This policy is applied by the ferry operators and we are legally obligated to follow it. Scans or photos of printed coupons are not accepted. Please also note that the refund amount depends on the policy of each ferry company. ***
If you have already picked up your paper tickets and you wish to cancel them, you have to return them in one of the following ways:
- If you are outside of Athens (e.g. on an island), you can return your tickets to any local travel agency that collaborates with the ferry company you booked your trip with. You can find the contact details of all ticket collection and return points by clicking on the link in your booking confirmation email. The travel agent will stamp and cancel your tickets. Once this is done, they are required to either keep the canceled tickets and give you your refund or give you the canceled tickets, so that you can return them to our offices in Athens and receive your refund through Ferryhopper.
- If you are still in Athens or planning to visit after your trip, you can return your tickets to Ferryhopper’s offices at Thessalonikis 147, Moschato 183 46, Athens (Mon-Fri, 10:00-18:00 and Saturday 10:00-15:00). Our team will cancel your tickets and process your refund request.
- If you can’t return your tickets in person, you can send them to Ferryhopper by courier or post. In this case, you have to request a cancellation in any of the following ways: by sending us an email, by contacting us via our online chat, or through the My booking page. We will notify you by email as soon as we receive your tickets and issue your refund. If some time has gone by and you haven't received an email from us, please do not hesitate to get in touch. Our mailing address is: Ferryhopper Thessalonikis 147, Moschato 183 46, Athens, Greece
We strongly recommend sending your tickets via registered post. Please note that Ferryhopper is not responsible for the loss of your tickets in the post.
Kindly note that the applicable cancellation policy depends on when we receive the tickets.
17.How can I change my ferry ticket?
Ferryhopper offers an innovative & autonomous service for all customers, the online trip modifications, available with most ferry companies. You can either change your booking directly through My trips/My booking or, in some cases, complete the modification in chat.
Please note that Ferryhopper charges a modification fee per request, which is waived for passengers who have added the Support Plus/Flexi service to their booking.
Furthermore, if your ferry’s departure is scheduled within the next few hours, please check the ferry company's policy, as modifications may not be allowed. You can always modify your booking by visiting one of the ticket offices or travel agencies located at the departure port. Their addresses and contact information are included in your booking confirmation email.
Important note
If you have already picked up printed tickets, you must visit our offices or a travel agency in person to return the tickets before making any changes.
Port Office Changes
Making changes to your ferry booking directly at the port office involves several important considerations:
- Loss of Access by Ferryhopper: If changes are made at the port office, Ferryhopper can no longer access your booking for further modifications, cancellations, or support.
- System Limitations: Changes made at the port office may not synchronize with Ferryhopper's system, meaning updates may not appear on your booking confirmation email or the Ferryhopper platform. We recommend confirming any changes with the port office and retaining written confirmation for your records.
18. Why is my ticket non-refundable?
Some ticket types such as special offer tickets are non-refundable and non-amendable. Also, no refund is provided in case you request a cancellation at a time that does not comply with the ferry company’s cancellation terms and deadlines. Moreover, no refund is provided in case your tickets are printed and collected, unless you return them to the locations described in our cancellations section.
The refund terms of your ticket are governed by the ferry company’s policy and not by AEGEAN | Book a ferry. Before you purchase your tickets, you are asked to read and consent with the terms and conditions of the website as well as those of the ferry company; reading these terms is a very important in order to understand the service you are purchasing.
19. What if I lose my ticket?
Unless you have an electronic ticket, then we are sorry to say that without presenting the physical tickets, you will NOT be allowed to travel. The paper ticket is required to board and it cannot be replaced by the booking or the ticket number. In case of loss, you are required to buy a new ticket and fill a request for ticket loss at the local agency of the ferry operator. Afterwards, and on the condition that the lost tickets have not been used within a number of months, your ferry operator will examine your case and contact you directly to inform you of the outcome and the possibility to provide you with tickets of equal value. Please note that this is not a cancellation, so they will only replace the tickets, not refund you. However, this depends on the ferry company’s decision.
Do you have more questions?
As your tickets are issued through the collaboration of Aegean Airlines and Ferryhopper, you can address your question directly to them. They will be more than happy to help! Contact us
Some ticket types such as special offer tickets are non-refundable and non-amendable. Also, no refund is provided in case you request a cancellation at a time that does not comply with the ferry company’s cancellation terms and deadlines. Moreover, no refund is provided in case your tickets are printed and collected, unless you return them to the locations described in our cancellations section.
The refund terms of your ticket are governed by the ferry company’s policy and not by AEGEAN | Book a ferry. Before you purchase your tickets, you are asked to read and consent with the terms and conditions of the website as well as those of the ferry company; reading these terms is a very important in order to understand the service you are purchasing.
19. What if I lose my ticket?
Unless you have an electronic ticket, then we are sorry to say that without presenting the physical tickets, you will NOT be allowed to travel. The paper ticket is required to board and it cannot be replaced by the booking or the ticket number. In case of loss, you are required to buy a new ticket and fill a request for ticket loss at the local agency of the ferry operator. Afterwards, and on the condition that the lost tickets have not been used within a number of months, your ferry operator will examine your case and contact you directly to inform you of the outcome and the possibility to provide you with tickets of equal value. Please note that this is not a cancellation, so they will only replace the tickets, not refund you. However, this depends on the ferry company’s decision.
Do you have more questions?
As your tickets are issued through the collaboration of Aegean Airlines and Ferryhopper, you can address your question directly to them. They will be more than happy to help! Contact us
3. Terms & Conditions
Information about ferry.aegeanair.com
This legal notice applies to the entire contents of this ferry booking engine. Please take some time to read these Terms and Conditions of Use (‘Terms of Use’) as by using this booking engine you indicate your acceptance of these Terms of Use regardless of whether or not you choose to register with us.
ferry.aegeanair.com is a collaboration between Aegean Airlines S.A and FERRYHOPPER S.A. (owner of the ferry booking engine ferryhopper.com). FERRYHOPPER S.A. operates all the booking and operational aspects of ferry.aegeanair.com.
This legal notice applies to the entire contents of this ferry booking engine. Please take some time to read these Terms and Conditions of Use (‘Terms of Use’) as by using this booking engine you indicate your acceptance of these Terms of Use regardless of whether or not you choose to register with us.
ferry.aegeanair.com is a collaboration between Aegean Airlines S.A and FERRYHOPPER S.A. (owner of the ferry booking engine ferryhopper.com). FERRYHOPPER S.A. operates all the booking and operational aspects of ferry.aegeanair.com.
1. Introduction
1.1 About the Company
The website “www.ferryhopper.com” and the mobile application "Ferryhopper” (hereinafter the term “Ferryhopper” means both the website and the mobile application) are owned by the Greek company under the company name "Ferryhopper S.A.", and the distinctive title "Ferryhopper" (hereinafter the "Company" or "we") established on 18/10/2016 with General Commercial Registry registration number 140289903000 and has its registered seat in Greece, at 147 Thessalonikis street, Moschato, with Tax Identification Number EL800769311, Attica Tax Procedures and Service Provision Center (KE.FO.D.E.).
Through the website “www.ferryhopper.com” and the mobile application “Ferryhopper”, the Company acts as a travel agent (EOT 0206E60000775101) for ferry ticket booking and in general as an intermediary of travel services (e.g. travel insurance, hotel rental, car rental, etc.) provided by third providers, hereinafter called the “Third Providers”, who are referred in Ferryhopper. In other words, through Ferryhopper, the user has the opportunity to search and purchase ferry tickets and in general travel services based on information in Ferryhopper provided by Third Provider.
Ferryhopper’s novelty lies in the online reservation of different travel itineraries with an intermediate destination from a wide range of travel options to its users. The Company seeks through its collaborations with Third Providers to enrich the range of the provided services via Ferryhopper in order to meet your needs. Ferryhopper is available to users through websites and third-party applications (e.g. GooglePlay, AppStore), is compatible with functional devices (e.g. Android, iOS) and requires an internet connection for its operation. The consumer has the following options regarding the use of Ferryhopper: a) to register as a user in Ferryhopper, b) to use Ferryhopper as a visitor. In case you use Ferryhopper as a visitor, you may not enjoy all the possibilities of Ferryhopper provided to users with a registered profile. In any case, whoever purchases services via Ferryhopper is referred herein as “User” or “you” (meaning both the registered user and the visitor).
1.2 The applicability of the terms of use
Before you continue the navigation in Ferryhopper, you are kindly requested to carefully read these terms of use (hereinafter the “General Terms of Use”).
These General Terms of Use and any specific terms of use applicable for a specific service (hereinafter the “Specific Terms of Use”) of Ferryhopper constitute a legally binding agreement governing any transaction between us. These General Terms of Use and any Specific Terms of Use that may apply per service specify the rights and obligations of the Company towards you as well as your rights and obligations towards the Company as a User and customer of Ferryhopper. The General Terms of Use and any Specific Terms of Use govern any transaction between us. By using Ferryhopper you unconditionally declare that you understand the General Terms of Use and any Specific Terms of Use, you accept them, and you agree with them. In case you disagree with the content of the General and/or Specific Terms of Use, in whole or in part, please do not use Ferryhopper and the services provided through Ferryhopper.
Given that our company acts as an intermediary for the provision of the aforementioned travel services, you should also check and comply with the terms and conditions of each Third Provider, as you could find in their terms useful information about the provided service (e.g. information about the possibility to change the reservation, any changes regarding the scheduled travel itineraries, the refund procedure). Terms and conditions of Third Providers may apply in the transaction between you and the Third Provider. In other words, apart from Ferryhopper’s General Terms of Use and Specific Terms of Use, Third Provider’s Terms and Conditions also apply in your relationship with the said Third Provider.
2. User's rights
As Ferryhopper’s User, acting in conformity with the terms incorporated within Ferryhopper regarding its operation, you are entitled to use Ferryhopper for all available services provided by Third Providers via Ferryhopper. As Users and consumers, you reserve any other right provided by the Greek and European legislation.
It is clarified that the User has no right of withdrawal in accordance with article 3a of Law 2251/1994, which clearly states that passengers of transport services are excluded from its application scope.
Any dispute between us may be settled amicably through the European Commission's Electronic Dispute Resolution Platform and its certified bodies in accordance with 2013/11/EU Directive on alternative dispute resolution (e.g. Hellenic Consumer Ombudsman).
3. User's obligations
Any User must use Ferryhopper in conformity with the law, the General Terms of Use, any Specific Terms, the Privacy Policy and the Cookie Policy in force.
By using Ferryhopper, the User declares that he/she is an adult (at least 18 years of age), legally competent and the real user of Ferryhopper. In the case of using Ferryhopper for minors, the User declares that he/she is legally liable for the minors.
By registering any data (yours or third parties’) within Ferryhopper you declare to us that you are entitled to make that registration (e.g. the information you enter refers to you, or third parties on behalf of which you act). You are exclusively liable for the content of the information you provide to us and their accuracy.
It is prohibited to use Ferryhopper to enact any illegal activity against the Company or against third parties (e.g. posting against the Company or third parties of defamatory, inaccurate comments, and/or making payments using a third-party account without being authorized for this payment). Specifically, it is forbidden to use Ferryhopper for misleading or profit purposes contrary to operation of Ferryhopper and in general for purposes other than the ones described in these General Terms of Use and/or any Specific Terms.
You as a User must respect and not infringe the intellectual property rights of the Company on Ferryhopper, avoiding any action infringing these rights, such as an unauthorized exploitation of Ferryhopper or imitating Ferryhopper.
According to our recommendation, you must check and comply with the Terms of Use of Third Providers that govern the provision of their services via Ferryhopper. The User is responsible for complying with the terms set by Third providers (e.g. the terms set by each shipping company regarding boarding time).
4. Rights of the Company - Limitation of liability
We reserve the right to exclude from Ferryhopper any User that acts illegally or violates our agreement and its relevant terms. We also have the right to reject any of your orders via Ferryhopper (e.g. booking order), in case of non- compliance with the General Terms of Use and/or Specific Terms of Ferryhopper.
The Company is entitled to protect by any legal means its intellectual property rights in Ferryhopper. The Company is the exclusive owner and beneficiary of Ferryhopper. Any copying, distribution, transfer, processing, resale, creation of derivative work or misleading about the actual beneficiary of Ferryhopper is prohibited.
The Company is entitled at any time to make changes to these General Terms of Use and/or the Specific Terms of Ferryhopper, without prior notice to the User, under the following preconditions: a) the changes are incorporated within Ferryhopper, so as to be available to the User and b) the changes apply for the future from the moment of their integration into Ferryhopper..
The Company acting as an intermediary is not liable either for any defective service provided by Third Providers or for their inability to provide you with these services, irrespectively of your lawful conduct. Also, the Company is not liable and responsible for the information provided to you by Third Providers through Ferryhopper, as the Company does not check such information. For example, the Company is neither liable nor responsible for any information regarding transfers, delays and cancellations of travel itineraries or other travel services and products of Third Providers. Third Provider is solely liable and responsible in case of non-availability of the selected and paid service, in case of faulty provision of the selected and paid services, in case of error, omission, violation, or refusal to provide. In case of injury, death, destruction of property or other damages (such as delays) due to the defected provision of the services, Third Provider is solely responsible and liable for any compensation.
The Company has no responsibility regarding travel documents (passports, visa, etc.) the client should possess for making a trip. The validity and originality of any necessary documents is the passenger’s responsibility. The Company is not liable for the content of other websites contained as links or references to Ferryhopper and is not liable for any damages or harm caused by them. Any reference to other websites facilitates the use of Ferryhopper.
5. Mediation of Ferryhopper for booking of travel services
5.1 Bookings
By filling in the relevant fields of the booking form on Ferryhopper, the User gives an order to Ferryhopper to act as an intermediary of travel services provided by Third Providers. The booking order shall bind the User in each case. In case of changes to the scheduled booking of your choice, which fall within the area of responsibility of a Third Provider (e.g. in case of delay or cancellation of the travel itinerary), the Company will make an effort to contact you in your e-mail or your phone number, which you already have provided to us, in order to facilitate you and inform you about the relevant changes, provided that we would also have been timely informed by the responsible Third Provider.
5.2 Combined trips, indirect trips, and travel itineraries
It is clarified that the combination of the travel itineraries does not mean a combined sale of the relevant ferry tickets, whether the services provided by the same or different Third Provider. In simple terms, each ticket is always sold separately. The user who chooses to buy a combination of travel itineraries with an intermediate destination has the sole responsibility for the successful completion of the combined trip responding to time limits (e.g. boarding time) set by the terms of each Third Provider. The Company acting as an intermediary is not responsible or liable for any changes regarding your reservations (e.g. modification of the time day or route of a trip or choice of inadequate waiting time between the trips or any other cause that will not allow the customer to complete the combined trip). In any case, we inform you through a specific notification, during the reservation and before its payment, for the exclusive responsibility of each Third Provider for the provision of the travel itineraries of the combined trip, as well as for your own responsibility to comply with the general terms of use of each Third Provider.
5.3 Price & charges
The prices indicated in the relevant fields of the Ferryhopper booking form are final and include the value of the travel service or travel product and any applicable taxes and/or fees. The prices of the travel services/products are determined by the respective Third Provider and are communicated together with the applicable taxes and fees to Ferryhopper. Ferryhopper is not responsible for the formation and/or changes in these prices.
For the services provided by the Company as an intermediary there may be an additional fee of the Company (“Booking Fee”). In this case, the Booking Fee is explicitly defined and made visible to the User before the payment stage of each transaction, in order for the user to be informed about the amount of the Booking Fee added to the offered service by the Service Provider and included in the total price of the reservation. In the event of cancellation of the reservation by the User, the Service Charge shall be refunded to the User only if the latter is entitled to a refund of the full value of all the tickets of the reservation in question. In the event of cancellation of the trip for reasons attributable to the Service Provider, the Booking Fee shall be refunded to the User only if the cancellation affects the total number of trips of the specific reservation made through Ferryhopper.
5.4 Payment methods
For the provision of travel services to you via Ferryhopper you can buy travel services by paying with a credit card (e.g. Mastercard) or using other online payment methods (e.g. Digitalwallet). The Company supports payments for Visa, Mastercard, Maestro credit cards, as well as Masterpass payments through the National Bank of Greece, Eurobank and the payment institution “EveryPay”, which is licensed by the Bank of Greece (by virtue of the decision no 280/3 / 23-7-2018 FEK B 3010/25-7-2018), and safely manages payment transaction details, in accordance with the regulatory framework of the card industry data security standard. All payments and refunds are made in Euros (€) according to the bank exchange rate at that time.
The Company is not obliged to deliver the tickets to the user, before the successful completion of the payment procedure. The Company will book the ferry ticket or any other service after the successful completion of the payment. In case that the reservation due to technical failure is unavailable despite the fulfillment of the payment, the Company undertakes the responsibility to immediately withdraw (within the day) the transaction and return the full amount in Euros. The refund of the amount from the customer's bank is usually carried out within 3-7 days and the Company has no additional obligation or liability for any additional bank charges.
5.5 Confirmation of booking
When purchasing any travel service through Ferryhopper, Users will receive a booking confirmation via email. Users are expected to verify the correctness of the details and data contained within this reservation confirmation email and notify the Company immediately, for any discrepancies or errors that may be included.
5.6 e-tickets & physical ticket pick-up
Once your booking is confirmed, we will send you a confirmation email with a link, or an attachment of your electronic ticket (“e-ticket”) and a link for you to check-in online. It is important that you review your e-ticket, as it contains useful information about your trip and the check-in process. Since you are provided with an e-ticket, you do not need to pick up a physical ticket.
However, not all Third Providers currently offer e-ticket options. In this case or in case you wish to be provided with a physical ticket, you can receive your ticket from the Company in the address mentioned in the beginning of these General Terms of Use or from any authorized agencies of the relevant Third Provider (e.g. from the port of departure where the agency of the relevant shipping company is located).
5.7 Modification or cancellation of the travel service
The possibility to modify or cancel a ferry ticket, a trip or another product or service and the cost of such modification or cancellation are set by the Third Provider and referred to their terms of use (e.g. of the relevant ferry or insurance company). For this reason, we recommend that you read and comply with them, as it is necessary for the provision of the travel services. The Company, acting as an intermediary, is not able to influence the terms of use of the Third Providers and that is why our company is not liable for issues regulated by them. For example, the terms of use of the Third Providers may define the costs that burden to modify or cancel the relevant travel service which you have already selected. For modification or cancellation requests of travel products or services, you may contact the relevant Third Provider directly.
To help you make a modification or cancellation request exclusively of ferry tickets, as an additional service, Ferryhopper may handle such a request on your behalf with an additional (i.e. in addition to the modification or cancellation cost set by the Third Provider) fee of six Εuros (€6) per booking, provided that the terms of the Third Provider permit such a modification or cancellation. Therefore, in case you choose Ferryhopper to handle your cancellation request, the above mentioned fee of six Εuros (€6) will be deducted from the refund you will receive in addition to the deduction of the cancellation cost determined by the Third Provider.
In order for us to be able to handle the change or cancellation requested by you, it is necessary that you request the change or the cancellation of the ferry ticket either through the “My booking”page on our website or by completing our online contact form no later than 48 hours before the scheduled departure, in order for us to make the desired change or cancellation in accordance with the terms of the relevant Third Provider. For change or cancellation requests at shorter notice, we recommend that you contact the Third Provider directly.
6. Ferryhopper services
In addition to the services provided by the Company as an intermediary of travel services, Ferryhopper provides its own additional services. Before selecting any of these services, we recommend that you carefully read the relevant terms governing the Ferryhopper service in question.
6.1 Flexi
Ferryhopper acts as an intermediary for booking ferry tickets from many different Third Providers, each of which sets different conditions for the modifications of the tickets initiated by the Users. In order to upgrade booking modifications and provide more flexibility to Users, the Company offers Users the option to purchase the "flexible ticket service" (hereinafter "Flexi"). If purchased during the booking process, Flexi allows User to modify their booking under the following conditions:
i. User may request the modification of their booking without any limitations arising from the terms of the Third Provider. Rebooking is also possible within a different Third Provider than the one operating the originally booked ticket.
ii. By using Flexi, User agrees that one or multiple trips of their original booking are canceled and Company shall make a new booking on their behalf. Users will only be required to pay any difference between the price of their original booking and the new booking. Should the total price of the new booking be lower than the original booking, the Company shall make the new booking on User’s behalf and no additional payment shall be required from User. The Company shall use the refund from the cancelation of the original booking to cover the costs of the new booking. Should the total price of the new booking be lower than the total price of the original booking, the remainder is not refunded to User.
iii. Desired modifications using Flexi are subject to relevant ticket availability. Rebooking is only completed once the User receives the confirmation e-mail. If you do not receive a confirmation email, please contact our customer service.
iv. Any modifications to the booking must be requested at least forty-eight (48) hours before the original time of departure via “Make changes to your booking” under “My booking” page. In case your booking consists of multiple trips, during the booking process Flexi will be available only for trips more than forty-eight (48) hours apart, in which case the price of Flexi will be adjusted accordingly, excluding non-eligible trips.
v. Flexi must be purchased during the booking process and cannot be added to the booking afterwards.
vi. Flexi allows for each trip of the original booking to be modified only once. Any subsequent changes to this specific trip of the original booking are subject to Third Provider’s terms. Once the relevant modification has been confirmed, Flexi has been used up for this specific trip.
vii. Flexi is not cancellable or refundable; neither can be transferred to a new booking.
Flexi does not apply to cancellation of bookings. User cancellation requests are processed under Third Provider’s terms and the Company’s General Terms of Use. In addition, Flexi cannot be used for a trip if a scheduled modification or any other Third Provider enforced modification or cancellation has affected the trip. For the above-mentioned cases the Third Provider terms apply and Users will be reimbursed accordingly. Finally, Flexi cannot be used at times of, or if a trip is affected by a force majeure event or other extraordinary situation that is beyond the Company’s or the Third Provider’s control. Such events include, but are not limited to, extreme weather conditions, natural disasters, earthquakes, strikes, Third Provider insolvencies, pandemics, terrorist attacks, wars.
Flexi is not an insurance product and is not intended to protect Users from emergencies.
6.2 Support Plus
During the booking process, Ferryhopper might provide you with the option to choose the preferred level of customer support services. Customer support services govern the communication with our customer support team with regard to various issues which you might face in relation to your booking. The standard customer support services are provided to all bookings by default and are included in the Booking Fee (if any). Please note that, in case you opt for the standard customer support services and you wish the Company to handle any modification or cancellation requests of ferry tickets on your behalf, additional charges apply (please refer to section 5.7 of these General Terms of Use).
To make customer experience better, Ferryhopper also provides you with the option to purchase premium support services (hereinafter "Support Plus"). If purchased for an additional fee specified in the booking process, Support Plus is offered to Users under the following conditions:
i. Requests from users with Support Plus will receive a higher priority compared to requests from Users with standard customer support, resulting in faster first response times and quicker resolutions.
ii. Support Plus is offered 365 days a year, including Sundays and public holidays.
iii. The Company handles modification or cancellation requests of ferry tickets on behalf of Users without charging the additional (i.e. in addition to the modification or cancellation cost set by the Third Provider) fees referred to section 5.7 of these General Terms of Use. However, additional charges modification or cancellation requests of ferry tickets by the Third Provider may still apply.
iv. Support Plus must be purchased during the booking process and cannot be added to the booking afterwards.
v. Support Plus is not cancellable or refundable; neither can be transferred to a new booking.
7. Applicable law, jurisdiction, and other provisions
These General Terms of Use and any Specific Terms of Use, as applicable from time to time, shall be governed by and construed in accordance with the laws of Greece.
The competent Courts of the city of Athens have the exclusive jurisdiction for any dispute between us deriving from General Terms of Use, any Specific Terms, or in general from the use of Ferryhopper. The competent Courts of the city of Athens have the exclusive jurisdiction for injunction measures and/ or temporary restraint orders as well (including tort).
These General Terms of Use and any Specific Terms are available in Greek and English. In case of an interpretive issue, please read the Greek text, as the Greek version of the General Terms of Use and any specific Terms prevails.
1.1 About the Company
The website “www.ferryhopper.com” and the mobile application "Ferryhopper” (hereinafter the term “Ferryhopper” means both the website and the mobile application) are owned by the Greek company under the company name "Ferryhopper S.A.", and the distinctive title "Ferryhopper" (hereinafter the "Company" or "we") established on 18/10/2016 with General Commercial Registry registration number 140289903000 and has its registered seat in Greece, at 147 Thessalonikis street, Moschato, with Tax Identification Number EL800769311, Attica Tax Procedures and Service Provision Center (KE.FO.D.E.).
Through the website “www.ferryhopper.com” and the mobile application “Ferryhopper”, the Company acts as a travel agent (EOT 0206E60000775101) for ferry ticket booking and in general as an intermediary of travel services (e.g. travel insurance, hotel rental, car rental, etc.) provided by third providers, hereinafter called the “Third Providers”, who are referred in Ferryhopper. In other words, through Ferryhopper, the user has the opportunity to search and purchase ferry tickets and in general travel services based on information in Ferryhopper provided by Third Provider.
Ferryhopper’s novelty lies in the online reservation of different travel itineraries with an intermediate destination from a wide range of travel options to its users. The Company seeks through its collaborations with Third Providers to enrich the range of the provided services via Ferryhopper in order to meet your needs. Ferryhopper is available to users through websites and third-party applications (e.g. GooglePlay, AppStore), is compatible with functional devices (e.g. Android, iOS) and requires an internet connection for its operation. The consumer has the following options regarding the use of Ferryhopper: a) to register as a user in Ferryhopper, b) to use Ferryhopper as a visitor. In case you use Ferryhopper as a visitor, you may not enjoy all the possibilities of Ferryhopper provided to users with a registered profile. In any case, whoever purchases services via Ferryhopper is referred herein as “User” or “you” (meaning both the registered user and the visitor).
1.2 The applicability of the terms of use
Before you continue the navigation in Ferryhopper, you are kindly requested to carefully read these terms of use (hereinafter the “General Terms of Use”).
These General Terms of Use and any specific terms of use applicable for a specific service (hereinafter the “Specific Terms of Use”) of Ferryhopper constitute a legally binding agreement governing any transaction between us. These General Terms of Use and any Specific Terms of Use that may apply per service specify the rights and obligations of the Company towards you as well as your rights and obligations towards the Company as a User and customer of Ferryhopper. The General Terms of Use and any Specific Terms of Use govern any transaction between us. By using Ferryhopper you unconditionally declare that you understand the General Terms of Use and any Specific Terms of Use, you accept them, and you agree with them. In case you disagree with the content of the General and/or Specific Terms of Use, in whole or in part, please do not use Ferryhopper and the services provided through Ferryhopper.
Given that our company acts as an intermediary for the provision of the aforementioned travel services, you should also check and comply with the terms and conditions of each Third Provider, as you could find in their terms useful information about the provided service (e.g. information about the possibility to change the reservation, any changes regarding the scheduled travel itineraries, the refund procedure). Terms and conditions of Third Providers may apply in the transaction between you and the Third Provider. In other words, apart from Ferryhopper’s General Terms of Use and Specific Terms of Use, Third Provider’s Terms and Conditions also apply in your relationship with the said Third Provider.
2. User's rights
As Ferryhopper’s User, acting in conformity with the terms incorporated within Ferryhopper regarding its operation, you are entitled to use Ferryhopper for all available services provided by Third Providers via Ferryhopper. As Users and consumers, you reserve any other right provided by the Greek and European legislation.
It is clarified that the User has no right of withdrawal in accordance with article 3a of Law 2251/1994, which clearly states that passengers of transport services are excluded from its application scope.
Any dispute between us may be settled amicably through the European Commission's Electronic Dispute Resolution Platform and its certified bodies in accordance with 2013/11/EU Directive on alternative dispute resolution (e.g. Hellenic Consumer Ombudsman).
3. User's obligations
Any User must use Ferryhopper in conformity with the law, the General Terms of Use, any Specific Terms, the Privacy Policy and the Cookie Policy in force.
By using Ferryhopper, the User declares that he/she is an adult (at least 18 years of age), legally competent and the real user of Ferryhopper. In the case of using Ferryhopper for minors, the User declares that he/she is legally liable for the minors.
By registering any data (yours or third parties’) within Ferryhopper you declare to us that you are entitled to make that registration (e.g. the information you enter refers to you, or third parties on behalf of which you act). You are exclusively liable for the content of the information you provide to us and their accuracy.
It is prohibited to use Ferryhopper to enact any illegal activity against the Company or against third parties (e.g. posting against the Company or third parties of defamatory, inaccurate comments, and/or making payments using a third-party account without being authorized for this payment). Specifically, it is forbidden to use Ferryhopper for misleading or profit purposes contrary to operation of Ferryhopper and in general for purposes other than the ones described in these General Terms of Use and/or any Specific Terms.
You as a User must respect and not infringe the intellectual property rights of the Company on Ferryhopper, avoiding any action infringing these rights, such as an unauthorized exploitation of Ferryhopper or imitating Ferryhopper.
According to our recommendation, you must check and comply with the Terms of Use of Third Providers that govern the provision of their services via Ferryhopper. The User is responsible for complying with the terms set by Third providers (e.g. the terms set by each shipping company regarding boarding time).
4. Rights of the Company - Limitation of liability
We reserve the right to exclude from Ferryhopper any User that acts illegally or violates our agreement and its relevant terms. We also have the right to reject any of your orders via Ferryhopper (e.g. booking order), in case of non- compliance with the General Terms of Use and/or Specific Terms of Ferryhopper.
The Company is entitled to protect by any legal means its intellectual property rights in Ferryhopper. The Company is the exclusive owner and beneficiary of Ferryhopper. Any copying, distribution, transfer, processing, resale, creation of derivative work or misleading about the actual beneficiary of Ferryhopper is prohibited.
The Company is entitled at any time to make changes to these General Terms of Use and/or the Specific Terms of Ferryhopper, without prior notice to the User, under the following preconditions: a) the changes are incorporated within Ferryhopper, so as to be available to the User and b) the changes apply for the future from the moment of their integration into Ferryhopper..
The Company acting as an intermediary is not liable either for any defective service provided by Third Providers or for their inability to provide you with these services, irrespectively of your lawful conduct. Also, the Company is not liable and responsible for the information provided to you by Third Providers through Ferryhopper, as the Company does not check such information. For example, the Company is neither liable nor responsible for any information regarding transfers, delays and cancellations of travel itineraries or other travel services and products of Third Providers. Third Provider is solely liable and responsible in case of non-availability of the selected and paid service, in case of faulty provision of the selected and paid services, in case of error, omission, violation, or refusal to provide. In case of injury, death, destruction of property or other damages (such as delays) due to the defected provision of the services, Third Provider is solely responsible and liable for any compensation.
The Company has no responsibility regarding travel documents (passports, visa, etc.) the client should possess for making a trip. The validity and originality of any necessary documents is the passenger’s responsibility. The Company is not liable for the content of other websites contained as links or references to Ferryhopper and is not liable for any damages or harm caused by them. Any reference to other websites facilitates the use of Ferryhopper.
5. Mediation of Ferryhopper for booking of travel services
5.1 Bookings
By filling in the relevant fields of the booking form on Ferryhopper, the User gives an order to Ferryhopper to act as an intermediary of travel services provided by Third Providers. The booking order shall bind the User in each case. In case of changes to the scheduled booking of your choice, which fall within the area of responsibility of a Third Provider (e.g. in case of delay or cancellation of the travel itinerary), the Company will make an effort to contact you in your e-mail or your phone number, which you already have provided to us, in order to facilitate you and inform you about the relevant changes, provided that we would also have been timely informed by the responsible Third Provider.
5.2 Combined trips, indirect trips, and travel itineraries
It is clarified that the combination of the travel itineraries does not mean a combined sale of the relevant ferry tickets, whether the services provided by the same or different Third Provider. In simple terms, each ticket is always sold separately. The user who chooses to buy a combination of travel itineraries with an intermediate destination has the sole responsibility for the successful completion of the combined trip responding to time limits (e.g. boarding time) set by the terms of each Third Provider. The Company acting as an intermediary is not responsible or liable for any changes regarding your reservations (e.g. modification of the time day or route of a trip or choice of inadequate waiting time between the trips or any other cause that will not allow the customer to complete the combined trip). In any case, we inform you through a specific notification, during the reservation and before its payment, for the exclusive responsibility of each Third Provider for the provision of the travel itineraries of the combined trip, as well as for your own responsibility to comply with the general terms of use of each Third Provider.
5.3 Price & charges
The prices indicated in the relevant fields of the Ferryhopper booking form are final and include the value of the travel service or travel product and any applicable taxes and/or fees. The prices of the travel services/products are determined by the respective Third Provider and are communicated together with the applicable taxes and fees to Ferryhopper. Ferryhopper is not responsible for the formation and/or changes in these prices.
For the services provided by the Company as an intermediary there may be an additional fee of the Company (“Booking Fee”). In this case, the Booking Fee is explicitly defined and made visible to the User before the payment stage of each transaction, in order for the user to be informed about the amount of the Booking Fee added to the offered service by the Service Provider and included in the total price of the reservation. In the event of cancellation of the reservation by the User, the Service Charge shall be refunded to the User only if the latter is entitled to a refund of the full value of all the tickets of the reservation in question. In the event of cancellation of the trip for reasons attributable to the Service Provider, the Booking Fee shall be refunded to the User only if the cancellation affects the total number of trips of the specific reservation made through Ferryhopper.
5.4 Payment methods
For the provision of travel services to you via Ferryhopper you can buy travel services by paying with a credit card (e.g. Mastercard) or using other online payment methods (e.g. Digitalwallet). The Company supports payments for Visa, Mastercard, Maestro credit cards, as well as Masterpass payments through the National Bank of Greece, Eurobank and the payment institution “EveryPay”, which is licensed by the Bank of Greece (by virtue of the decision no 280/3 / 23-7-2018 FEK B 3010/25-7-2018), and safely manages payment transaction details, in accordance with the regulatory framework of the card industry data security standard. All payments and refunds are made in Euros (€) according to the bank exchange rate at that time.
The Company is not obliged to deliver the tickets to the user, before the successful completion of the payment procedure. The Company will book the ferry ticket or any other service after the successful completion of the payment. In case that the reservation due to technical failure is unavailable despite the fulfillment of the payment, the Company undertakes the responsibility to immediately withdraw (within the day) the transaction and return the full amount in Euros. The refund of the amount from the customer's bank is usually carried out within 3-7 days and the Company has no additional obligation or liability for any additional bank charges.
5.5 Confirmation of booking
When purchasing any travel service through Ferryhopper, Users will receive a booking confirmation via email. Users are expected to verify the correctness of the details and data contained within this reservation confirmation email and notify the Company immediately, for any discrepancies or errors that may be included.
5.6 e-tickets & physical ticket pick-up
Once your booking is confirmed, we will send you a confirmation email with a link, or an attachment of your electronic ticket (“e-ticket”) and a link for you to check-in online. It is important that you review your e-ticket, as it contains useful information about your trip and the check-in process. Since you are provided with an e-ticket, you do not need to pick up a physical ticket.
However, not all Third Providers currently offer e-ticket options. In this case or in case you wish to be provided with a physical ticket, you can receive your ticket from the Company in the address mentioned in the beginning of these General Terms of Use or from any authorized agencies of the relevant Third Provider (e.g. from the port of departure where the agency of the relevant shipping company is located).
5.7 Modification or cancellation of the travel service
The possibility to modify or cancel a ferry ticket, a trip or another product or service and the cost of such modification or cancellation are set by the Third Provider and referred to their terms of use (e.g. of the relevant ferry or insurance company). For this reason, we recommend that you read and comply with them, as it is necessary for the provision of the travel services. The Company, acting as an intermediary, is not able to influence the terms of use of the Third Providers and that is why our company is not liable for issues regulated by them. For example, the terms of use of the Third Providers may define the costs that burden to modify or cancel the relevant travel service which you have already selected. For modification or cancellation requests of travel products or services, you may contact the relevant Third Provider directly.
To help you make a modification or cancellation request exclusively of ferry tickets, as an additional service, Ferryhopper may handle such a request on your behalf with an additional (i.e. in addition to the modification or cancellation cost set by the Third Provider) fee of six Εuros (€6) per booking, provided that the terms of the Third Provider permit such a modification or cancellation. Therefore, in case you choose Ferryhopper to handle your cancellation request, the above mentioned fee of six Εuros (€6) will be deducted from the refund you will receive in addition to the deduction of the cancellation cost determined by the Third Provider.
In order for us to be able to handle the change or cancellation requested by you, it is necessary that you request the change or the cancellation of the ferry ticket either through the “My booking”page on our website or by completing our online contact form no later than 48 hours before the scheduled departure, in order for us to make the desired change or cancellation in accordance with the terms of the relevant Third Provider. For change or cancellation requests at shorter notice, we recommend that you contact the Third Provider directly.
6. Ferryhopper services
In addition to the services provided by the Company as an intermediary of travel services, Ferryhopper provides its own additional services. Before selecting any of these services, we recommend that you carefully read the relevant terms governing the Ferryhopper service in question.
6.1 Flexi
Ferryhopper acts as an intermediary for booking ferry tickets from many different Third Providers, each of which sets different conditions for the modifications of the tickets initiated by the Users. In order to upgrade booking modifications and provide more flexibility to Users, the Company offers Users the option to purchase the "flexible ticket service" (hereinafter "Flexi"). If purchased during the booking process, Flexi allows User to modify their booking under the following conditions:
i. User may request the modification of their booking without any limitations arising from the terms of the Third Provider. Rebooking is also possible within a different Third Provider than the one operating the originally booked ticket.
ii. By using Flexi, User agrees that one or multiple trips of their original booking are canceled and Company shall make a new booking on their behalf. Users will only be required to pay any difference between the price of their original booking and the new booking. Should the total price of the new booking be lower than the original booking, the Company shall make the new booking on User’s behalf and no additional payment shall be required from User. The Company shall use the refund from the cancelation of the original booking to cover the costs of the new booking. Should the total price of the new booking be lower than the total price of the original booking, the remainder is not refunded to User.
iii. Desired modifications using Flexi are subject to relevant ticket availability. Rebooking is only completed once the User receives the confirmation e-mail. If you do not receive a confirmation email, please contact our customer service.
iv. Any modifications to the booking must be requested at least forty-eight (48) hours before the original time of departure via “Make changes to your booking” under “My booking” page. In case your booking consists of multiple trips, during the booking process Flexi will be available only for trips more than forty-eight (48) hours apart, in which case the price of Flexi will be adjusted accordingly, excluding non-eligible trips.
v. Flexi must be purchased during the booking process and cannot be added to the booking afterwards.
vi. Flexi allows for each trip of the original booking to be modified only once. Any subsequent changes to this specific trip of the original booking are subject to Third Provider’s terms. Once the relevant modification has been confirmed, Flexi has been used up for this specific trip.
vii. Flexi is not cancellable or refundable; neither can be transferred to a new booking.
Flexi does not apply to cancellation of bookings. User cancellation requests are processed under Third Provider’s terms and the Company’s General Terms of Use. In addition, Flexi cannot be used for a trip if a scheduled modification or any other Third Provider enforced modification or cancellation has affected the trip. For the above-mentioned cases the Third Provider terms apply and Users will be reimbursed accordingly. Finally, Flexi cannot be used at times of, or if a trip is affected by a force majeure event or other extraordinary situation that is beyond the Company’s or the Third Provider’s control. Such events include, but are not limited to, extreme weather conditions, natural disasters, earthquakes, strikes, Third Provider insolvencies, pandemics, terrorist attacks, wars.
Flexi is not an insurance product and is not intended to protect Users from emergencies.
6.2 Support Plus
During the booking process, Ferryhopper might provide you with the option to choose the preferred level of customer support services. Customer support services govern the communication with our customer support team with regard to various issues which you might face in relation to your booking. The standard customer support services are provided to all bookings by default and are included in the Booking Fee (if any). Please note that, in case you opt for the standard customer support services and you wish the Company to handle any modification or cancellation requests of ferry tickets on your behalf, additional charges apply (please refer to section 5.7 of these General Terms of Use).
To make customer experience better, Ferryhopper also provides you with the option to purchase premium support services (hereinafter "Support Plus"). If purchased for an additional fee specified in the booking process, Support Plus is offered to Users under the following conditions:
i. Requests from users with Support Plus will receive a higher priority compared to requests from Users with standard customer support, resulting in faster first response times and quicker resolutions.
ii. Support Plus is offered 365 days a year, including Sundays and public holidays.
iii. The Company handles modification or cancellation requests of ferry tickets on behalf of Users without charging the additional (i.e. in addition to the modification or cancellation cost set by the Third Provider) fees referred to section 5.7 of these General Terms of Use. However, additional charges modification or cancellation requests of ferry tickets by the Third Provider may still apply.
iv. Support Plus must be purchased during the booking process and cannot be added to the booking afterwards.
v. Support Plus is not cancellable or refundable; neither can be transferred to a new booking.
7. Applicable law, jurisdiction, and other provisions
These General Terms of Use and any Specific Terms of Use, as applicable from time to time, shall be governed by and construed in accordance with the laws of Greece.
The competent Courts of the city of Athens have the exclusive jurisdiction for any dispute between us deriving from General Terms of Use, any Specific Terms, or in general from the use of Ferryhopper. The competent Courts of the city of Athens have the exclusive jurisdiction for injunction measures and/ or temporary restraint orders as well (including tort).
These General Terms of Use and any Specific Terms are available in Greek and English. In case of an interpretive issue, please read the Greek text, as the Greek version of the General Terms of Use and any specific Terms prevails.
4. Privacy policy & cookies
Policies regarding the processing of your data
At first, we present information about our company, which is according to the law in force the controller of your personal data, and about our Data Protection Officer (DPO), who has been appointed by our company in order to carry out the following tasks:
a) to inform and advise us for our obligations arisen by the relevant data protection regulatory framework
b) to monitor our compliance with the personal data protection legislation, through the assignment of responsibilities, awareness-raising and training of staff involved in processing operations, and through the related audits
c) to provide information, where requested, especially regarding the data protection impact assessment,
d) to cooperate with the HELLENIC DATA PROTECTION AUTHORITY and any other competent authority
e) to act as the contact point for the supervisory authority on issues relating to processing,
COMPANY NAME: FERRYHOPPER SA
ADRESS: 147 Thessalonikis street, 183 46, Moshato, Athens, Greece
E-MAIL: info@ferryhopper.com
CONTACT DETAILS OF (DPO): dpo@ferryhopper.com
At first, we present information about our company, which is according to the law in force the controller of your personal data, and about our Data Protection Officer (DPO), who has been appointed by our company in order to carry out the following tasks:
a) to inform and advise us for our obligations arisen by the relevant data protection regulatory framework
b) to monitor our compliance with the personal data protection legislation, through the assignment of responsibilities, awareness-raising and training of staff involved in processing operations, and through the related audits
c) to provide information, where requested, especially regarding the data protection impact assessment,
d) to cooperate with the HELLENIC DATA PROTECTION AUTHORITY and any other competent authority
e) to act as the contact point for the supervisory authority on issues relating to processing,
COMPANY NAME: FERRYHOPPER SA
ADRESS: 147 Thessalonikis street, 183 46, Moshato, Athens, Greece
E-MAIL: info@ferryhopper.com
CONTACT DETAILS OF (DPO): dpo@ferryhopper.com
Privacy Policy
This Policy regards the online platform “ferryhopper.com” (hereinafter “digital platform”) and the mobile app “mobile ferryhopper” (hereinafter “application”) which both belong to the Greek company under the company name "FERRYHOPPER SA", and the distinctive title "FERRYHOPPER" (hereinafter "Ferryhopper", or "company" or "our company") established on 18/10/2016 with registration number 140289903000 at General Commercial Registry and has its registered seat at 147 Thessalonikis street, Moshato in Athens, with Tax Identification Number 800769311 (Athens Companies’ Tax Authority) and GNTO License number 0206E60000775101. The Privacy Policy describes the important aspects regarding the processing of your personal data, which we receive in the context of the communication between us and the provision of services to you by Third Providers via this application. This Policy explains to you the following issues:
1. Which of your personal data we process?
2. What is the purpose of your personal data processing?
3. In which cases is your consent necessary for the processing of the data?
4. Which personal data that we collect are directly provided to us by you?
5. Which personal data we receive from third parties?
6. With which third parties we share your personal data?
7. How long we keep your personal data?
8. Which are your rights regarding the processing of your personal data?
Which of your personal data we process?
According to current legislation, personal data constitutes any information concerning an identified or identifiable natural person. An identifiable natural person is one whose identity can be verified, directly or indirectly, in particular by reference to an identifier, such as name, ID number, position data, linear ID, or one or more factors similar to physical, physiological, genetic, psychological, economic, cultural or social identity of that natural person. Special categories of personal data, the processing of which is prohibited in principle (unless there is a legal exception), are the data regarding racial or ethnic origin, political views, religious or philosophical beliefs or participation in a trade union organization, the genetic, biometric data, health data or data on the sexual life of a natural person or his or her sexual orientation. Our company declares that does not process any personal data that falls within the aforementioned special categories of data.
Specifically, our company processes the following categories of data:
Data regarding your identity: This category includes data such as your name, username and password, in case of use of our application as a registered user or a similar ID, through which you use the application as a visitor ( The term “user" refers to either the registered user or the visitor), your date of birth, your gender, your passport or ID number, your place of birth, your nationality, the expiration date of the passport or of your identity, any numbers, numbers of discount cards (e.g. in case you have a unique Island number), etc. Our company may process third party identity data, even minors. The user may disclosure to us third parties’ data following their authorization. Minors’ data are disclosed only by their guardians or by people acting under their authorization.
Financial data: This category includes information about your payment of the provided services (e.g. proof of payment). In simple terms, this category of data refers to information about the services you purchased through our digital platform or our application. It is clarified that our company does not process the details of your payment cards, which you enter in our application to pay for the purchased services. The facilitation provided in the application regarding the storage of your card details (e.g. you save time, as there is no need to re-enter your card details each time you wish to do so a reservation), does not mean that we process the full details of your card. Your card details are stored within the application pseudonymized (for this reason the full number of the payment card does not appear on your screen), as sent to us by the respective payment institution that clears the relative transaction (e.g. by the institution Everypay).
Technical data: These are data related to and serving your navigation in the digital platform or the application, such as Internet Protocol (IP) address, login details, navigation program you use, time zone and location, navigation / usage details in the application, operating system and its version, the size of the screen, the name of the device and its manufacturer, the IMEI code of the device, the version of the application in use, etc.
Advertising and usage data: This category includes information related to promotional material that a customer receives from us, his preferences and analysis of his behavior within the digital platform or the application, such as recent user searches, the frequency of use of the application, the frequency of purchasing similar services (e.g. booking tickets with similar passengers, frequency of similar trips), its "clicks", time per screen, the home page through which it visits the digital platform or the the application, etc.
Which are the purposes for the procession of your personal data?
We process your data in accordance with the law, and only in the following cases:
a) When you expressly consent to the procession of your personal data for one or more specific purposes, by explicitly stating it, within the application (e.g. when you register in our company's newsletters, when you contact us through the application, when you consent to receive from us promotional material, in order to be informed about the range of travel services that may interest you and are provided through the application),
b) processing is necessary for the execution of a contract (e.g., we process any data needed for the provision of our services or any data concerning your transactions, in order to ascertain the payment of the service you buy through the application),
c) the processing is necessary to comply with a legal obligation binding both of us,
d) the processing is necessary to safeguard your vital interest or that of another natural person,
e) the processing is necessary for the execution of a duty performed in the public interest,
f) the processing is necessary for the purposes of the legitimate interests we pursue, unless your interests or fundamental rights and freedoms prevail over those interests which require the protection of your personal data (especially if the data subject is a minor).
Which personal data that we collect are provided directly by you?
We collect data, provided directly by you, in case you consent to data procession or in case the relevant data are necessary for the use of the digital platform or the application or when the relevant data are necessary for the execution of your contract (e.g. for booking a trip, for the issuance of a ferry ticket, for a hotel booking or a car rental). Data provided directly by you are for example data such as: name, surname, gender, address, passport or ID number, place of birth, nationality, date of birth, contact details (such as your e-mail or phone number), information about your discount cards (e.g. holder of Unique Islander Number, Loyalty card number), pricing information (e.g. TIN, name, address, Tax Office .), technical data concerning your device (such as IP address, time, location, version of the application) data relating the services that you purchase within the digital platform or application and the use of our services (travel data, recent searches, fellow travelers, etc.).
Which personal data we receive from third parties?
Your personal data that we collect from third parties are particularly technical data, relating to the data of your device (e.g. manufacturer, model, display features, operating system, etc.), or financial data (e.g. token with 4 last numbers of your payment card which you use for the payment of the desired services - remember that we do not process the full details of your payment card, your card details stored to the application only as a pseudonymized token, in order to make easier your future transactions through the application), as well as statistics or data of your behavior (e.g. clicks, selections).
Which third parties we share your personal data with?
Our company disclosures your personal data to the Third Providers (e.g. shipping companies, hotels), as they are listed in our digital platform and application, for the implementation of the provision of the services, which you have selected (e.g. to issue your ferry tickets, for a hotel booking, or a car rental), as well as to commercial partners performing data processing activities on behalf of our company (e.g. internet service providers, advertising service providers or technical support providers, such as customer services and services regarding our communication with the Third Providers.
How long we keep your personal data?
The procession of your data are secured, as we have adopted appropriate organizational and technical safeguard measures for the conformity of the data processing with the personal data applicable legislation and the decisions, opinions, guidelines of the Hellenic Data Protection Authority. In case you are a registered user, we keep your personal data for as long as your account in our digital platform or application remains activated, so that we can respond more effectively to any of your requests (e.g. in case of registration you choose to view your booking history, or the names of your fellow passengers in order to facilitate faster performance of similar future bookings). In any case, you have the right to delete your personal data at any time within the term of our contract between us. Also, in any case, we keep your data for as long as necessary in accordance with T&C of each service and the relevant applicable law. Especially for the trackers we use, the storage time of the collected data is set in a table that follows in the Trackers Policy listed below.
Which are your rights regarding the processing of your personal data?
According to the applicable data protection law, your rights as data subjects are the following:
Your right to transparent information: You have the right to be informed clearly by us about any processing of your personal data. Only after your clear information we can secure your lawful consent where this consent is required.
Your right to consent: Your right to consent to the processing of your data is freely revocable, which means that you may revoke your consent at any time.
Your right of access: You have the right to ask us for copies of your personal information.
Your right to rectification: You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction: In some cases you have the right to ask us to restrict the processing of your personal data.
Your right to object to the processing: In some cases, you have the right to object to the processing of your personal data.
Your right to data portability: In some cases, you have the right to request that we transfer the personal information you provided from one organisation to another, or give it to you.
If you make a request, we have one month to respond to you.
In case our response does not satisfy you, you have the right to file a complaint before the Hellenic Data Protection Authority based in Athens on Kifisias Avenue 1 (PC 115 23), with telephone number 2106475600. Before filing a complaint, consult the official website of the Authority "www.dpa.gr", to check that your complaint can be legally admitted.
Tracker's Policy
What is a tracker (e.g. cookie)?
This Trackers Policy governs the use of trackers (e.g. cookies and other tracking technologies) by our company in its digital platform and application. Reading this Policy you can understand what personal data we process through the use of cookies (or any other tracking technologies), why we use the cookies, as well as the period time they are stored. We also explain the way you can deactivate them, although this may degrade your online experience and may make some features of our digital platform and application unavailable. Cookies are small text files that are placed on your computer by the websites you visit. They are widely used to make websites work or work more efficiently, as well as to provide information to the website owners. The following tables describe the trackers (mainly cookies) that we use and the reasons for their use. If you want to learn more about cookies, you can visit "www.aboutcookies.org" or "www.allaboutcookies.org".
The tracker's categories are the following:
(Α) Strictly necessary cookies
These are cookies that are required for the operation of our website and under our terms with you. They include, for example, cookies that enable you to log into secure areas of our website or purchase a ticket or service.
(Β) Analytical/performance cookies.
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us for our legitimate interests of improving the way our website works, for example, by ensuring that users are finding what they are looking for easily.
(C) Functionality cookies.
These are used to recognise you when you return to our website. This enables us, subject to your choices and preferences, to personalize our content, greet you by name and remember your preferences.
(D) Targeting cookies
These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information subject to your choices and preferences to make our Site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
(Ε) Analysis Cookies
We use Google Analytics cookies to help us improve our application by gathering information about how you use it. These cookies collect information in a way that you do not immediately identify.
This Policy regards the online platform “ferryhopper.com” (hereinafter “digital platform”) and the mobile app “mobile ferryhopper” (hereinafter “application”) which both belong to the Greek company under the company name "FERRYHOPPER SA", and the distinctive title "FERRYHOPPER" (hereinafter "Ferryhopper", or "company" or "our company") established on 18/10/2016 with registration number 140289903000 at General Commercial Registry and has its registered seat at 147 Thessalonikis street, Moshato in Athens, with Tax Identification Number 800769311 (Athens Companies’ Tax Authority) and GNTO License number 0206E60000775101. The Privacy Policy describes the important aspects regarding the processing of your personal data, which we receive in the context of the communication between us and the provision of services to you by Third Providers via this application. This Policy explains to you the following issues:
1. Which of your personal data we process?
2. What is the purpose of your personal data processing?
3. In which cases is your consent necessary for the processing of the data?
4. Which personal data that we collect are directly provided to us by you?
5. Which personal data we receive from third parties?
6. With which third parties we share your personal data?
7. How long we keep your personal data?
8. Which are your rights regarding the processing of your personal data?
Which of your personal data we process?
According to current legislation, personal data constitutes any information concerning an identified or identifiable natural person. An identifiable natural person is one whose identity can be verified, directly or indirectly, in particular by reference to an identifier, such as name, ID number, position data, linear ID, or one or more factors similar to physical, physiological, genetic, psychological, economic, cultural or social identity of that natural person. Special categories of personal data, the processing of which is prohibited in principle (unless there is a legal exception), are the data regarding racial or ethnic origin, political views, religious or philosophical beliefs or participation in a trade union organization, the genetic, biometric data, health data or data on the sexual life of a natural person or his or her sexual orientation. Our company declares that does not process any personal data that falls within the aforementioned special categories of data.
Specifically, our company processes the following categories of data:
Data regarding your identity: This category includes data such as your name, username and password, in case of use of our application as a registered user or a similar ID, through which you use the application as a visitor ( The term “user" refers to either the registered user or the visitor), your date of birth, your gender, your passport or ID number, your place of birth, your nationality, the expiration date of the passport or of your identity, any numbers, numbers of discount cards (e.g. in case you have a unique Island number), etc. Our company may process third party identity data, even minors. The user may disclosure to us third parties’ data following their authorization. Minors’ data are disclosed only by their guardians or by people acting under their authorization.
Financial data: This category includes information about your payment of the provided services (e.g. proof of payment). In simple terms, this category of data refers to information about the services you purchased through our digital platform or our application. It is clarified that our company does not process the details of your payment cards, which you enter in our application to pay for the purchased services. The facilitation provided in the application regarding the storage of your card details (e.g. you save time, as there is no need to re-enter your card details each time you wish to do so a reservation), does not mean that we process the full details of your card. Your card details are stored within the application pseudonymized (for this reason the full number of the payment card does not appear on your screen), as sent to us by the respective payment institution that clears the relative transaction (e.g. by the institution Everypay).
Technical data: These are data related to and serving your navigation in the digital platform or the application, such as Internet Protocol (IP) address, login details, navigation program you use, time zone and location, navigation / usage details in the application, operating system and its version, the size of the screen, the name of the device and its manufacturer, the IMEI code of the device, the version of the application in use, etc.
Advertising and usage data: This category includes information related to promotional material that a customer receives from us, his preferences and analysis of his behavior within the digital platform or the application, such as recent user searches, the frequency of use of the application, the frequency of purchasing similar services (e.g. booking tickets with similar passengers, frequency of similar trips), its "clicks", time per screen, the home page through which it visits the digital platform or the the application, etc.
Which are the purposes for the procession of your personal data?
We process your data in accordance with the law, and only in the following cases:
a) When you expressly consent to the procession of your personal data for one or more specific purposes, by explicitly stating it, within the application (e.g. when you register in our company's newsletters, when you contact us through the application, when you consent to receive from us promotional material, in order to be informed about the range of travel services that may interest you and are provided through the application),
b) processing is necessary for the execution of a contract (e.g., we process any data needed for the provision of our services or any data concerning your transactions, in order to ascertain the payment of the service you buy through the application),
c) the processing is necessary to comply with a legal obligation binding both of us,
d) the processing is necessary to safeguard your vital interest or that of another natural person,
e) the processing is necessary for the execution of a duty performed in the public interest,
f) the processing is necessary for the purposes of the legitimate interests we pursue, unless your interests or fundamental rights and freedoms prevail over those interests which require the protection of your personal data (especially if the data subject is a minor).
Which personal data that we collect are provided directly by you?
We collect data, provided directly by you, in case you consent to data procession or in case the relevant data are necessary for the use of the digital platform or the application or when the relevant data are necessary for the execution of your contract (e.g. for booking a trip, for the issuance of a ferry ticket, for a hotel booking or a car rental). Data provided directly by you are for example data such as: name, surname, gender, address, passport or ID number, place of birth, nationality, date of birth, contact details (such as your e-mail or phone number), information about your discount cards (e.g. holder of Unique Islander Number, Loyalty card number), pricing information (e.g. TIN, name, address, Tax Office .), technical data concerning your device (such as IP address, time, location, version of the application) data relating the services that you purchase within the digital platform or application and the use of our services (travel data, recent searches, fellow travelers, etc.).
Which personal data we receive from third parties?
Your personal data that we collect from third parties are particularly technical data, relating to the data of your device (e.g. manufacturer, model, display features, operating system, etc.), or financial data (e.g. token with 4 last numbers of your payment card which you use for the payment of the desired services - remember that we do not process the full details of your payment card, your card details stored to the application only as a pseudonymized token, in order to make easier your future transactions through the application), as well as statistics or data of your behavior (e.g. clicks, selections).
Which third parties we share your personal data with?
Our company disclosures your personal data to the Third Providers (e.g. shipping companies, hotels), as they are listed in our digital platform and application, for the implementation of the provision of the services, which you have selected (e.g. to issue your ferry tickets, for a hotel booking, or a car rental), as well as to commercial partners performing data processing activities on behalf of our company (e.g. internet service providers, advertising service providers or technical support providers, such as customer services and services regarding our communication with the Third Providers.
How long we keep your personal data?
The procession of your data are secured, as we have adopted appropriate organizational and technical safeguard measures for the conformity of the data processing with the personal data applicable legislation and the decisions, opinions, guidelines of the Hellenic Data Protection Authority. In case you are a registered user, we keep your personal data for as long as your account in our digital platform or application remains activated, so that we can respond more effectively to any of your requests (e.g. in case of registration you choose to view your booking history, or the names of your fellow passengers in order to facilitate faster performance of similar future bookings). In any case, you have the right to delete your personal data at any time within the term of our contract between us. Also, in any case, we keep your data for as long as necessary in accordance with T&C of each service and the relevant applicable law. Especially for the trackers we use, the storage time of the collected data is set in a table that follows in the Trackers Policy listed below.
Which are your rights regarding the processing of your personal data?
According to the applicable data protection law, your rights as data subjects are the following:
Your right to transparent information: You have the right to be informed clearly by us about any processing of your personal data. Only after your clear information we can secure your lawful consent where this consent is required.
Your right to consent: Your right to consent to the processing of your data is freely revocable, which means that you may revoke your consent at any time.
Your right of access: You have the right to ask us for copies of your personal information.
Your right to rectification: You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction: In some cases you have the right to ask us to restrict the processing of your personal data.
Your right to object to the processing: In some cases, you have the right to object to the processing of your personal data.
Your right to data portability: In some cases, you have the right to request that we transfer the personal information you provided from one organisation to another, or give it to you.
If you make a request, we have one month to respond to you.
In case our response does not satisfy you, you have the right to file a complaint before the Hellenic Data Protection Authority based in Athens on Kifisias Avenue 1 (PC 115 23), with telephone number 2106475600. Before filing a complaint, consult the official website of the Authority "www.dpa.gr", to check that your complaint can be legally admitted.
What is a tracker (e.g. cookie)?
This Trackers Policy governs the use of trackers (e.g. cookies and other tracking technologies) by our company in its digital platform and application. Reading this Policy you can understand what personal data we process through the use of cookies (or any other tracking technologies), why we use the cookies, as well as the period time they are stored. We also explain the way you can deactivate them, although this may degrade your online experience and may make some features of our digital platform and application unavailable. Cookies are small text files that are placed on your computer by the websites you visit. They are widely used to make websites work or work more efficiently, as well as to provide information to the website owners. The following tables describe the trackers (mainly cookies) that we use and the reasons for their use. If you want to learn more about cookies, you can visit "www.aboutcookies.org" or "www.allaboutcookies.org".
The tracker's categories are the following:
(Α) Strictly necessary cookies
These are cookies that are required for the operation of our website and under our terms with you. They include, for example, cookies that enable you to log into secure areas of our website or purchase a ticket or service.
(Β) Analytical/performance cookies.
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us for our legitimate interests of improving the way our website works, for example, by ensuring that users are finding what they are looking for easily.
(C) Functionality cookies.
These are used to recognise you when you return to our website. This enables us, subject to your choices and preferences, to personalize our content, greet you by name and remember your preferences.
(D) Targeting cookies
These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information subject to your choices and preferences to make our Site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
(Ε) Analysis Cookies
We use Google Analytics cookies to help us improve our application by gathering information about how you use it. These cookies collect information in a way that you do not immediately identify.
In particular, based on the above categories we use the following trackers:
First party trackers:
fh_cookie_consent
Source: ferryhopper.com
Name: fh_cookie_consent
Duration: 365 days
Category: Α
Description: Ferryhopper cookie that store the consent of the user to the privacy policy.
PHPSESSID
Source: ferryhopper.com
Name: PHPSESSID
Duration: session
Category: Α
Description: PHP session cookie associated with embedded content from this domain.
device_view
Source: ferryhopper.com
Name: device_view
Duration: 30 days
Category: C
Description: Associated with the Mobile Detect Bundle library for the Symfony PHP web development framework. Used for adaptive/responsive sites to determine which version should be served according to the users device (e.g. desktop or mobile)
aff_uid
Source: ferryhopper.com
Name: aff_uid
Duration: 30 days
Category: A
Description: Ferryhopper cookie that is used for attributing a booking to an affiliate.
Third party trackers:
__cfduid
Source: .hscollectedforms.net
Name: __cfduid
Duration: 30 days
Category: Α
Description: Cookie associated with sites using CloudFlare, used to speed up page load times. According to CloudFlare it is used to override any security restrictions based on the IP address the visitor is coming from. It does not contain any user identification information.
__hssc
Source: Hubspot
Name: __hssc
Duration: 1 day
Category: B
Description: This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics.
hubspotutk
Source: Hubspot
Name: hubspotutk
Duration: 13 months
Category: C
Description: This cookie name is associated with websites built on the HubSpot platform. HubSpot report that its purpose is user authentication. As a persistent rather than a session cookie it cannot be classified as Strictly Necessary.
__hstc
Source: Hubspot
Name: __hstc
Duration: 30 days
Category: B
Description: This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics.
__hssrc
Source: Hubspot
Name: __hssrc
Duration: session
Category: B
Description: This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics.
_uetsid
Source: Bing
Name: _uetsid
Duration: 1 day
Category: D
Description: This cookie is used by Bing to determine what ads should be shown that may be relevant to the end user perusing the site.
_gat
Source: Google
Name: _gat
Duration: 1 day
Category: B
Description: This cookie name is associated with Google Universal Analytics, according to documentation it is used to throttle the request rate - limiting the collection of data on high traffic sites.
_ga
Source: Google
Name: _ga
Duration: 1 day
Category: B
Description: This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session, and campaign data for the site's analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners.
_gid
Source: Google
Name: _gid
Duration: 2 days
Category: B
Description: This cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited.
_gcl_au
Source: Google
Name: _gcl_au
Duration: 120 days
Category: D
Description: Used by Google AdSense for experimenting with advertisement efficiency across websites using their services
_fbp
Source: facebook.com
Name: _fbp
Duration: 120 days
Category: D
Description: Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers
_hjid
Source: Hotjar
Name: _hjid
Duration: session
Category: B
Description: This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.
_hjIncludedInSample
Source: Hotjar
Name: _hjIncludedInSample
Duration: session
Category: B
Description: This cookie is associated with web analytics functionality and services from Hot Jar, a Malta based company. It uniquely identifies a visitor during a single browser session and indicates they are included in an audience sample.
First party trackers:
fh_cookie_consent
Source: ferryhopper.com
Name: fh_cookie_consent
Duration: 365 days
Category: Α
Description: Ferryhopper cookie that store the consent of the user to the privacy policy.
PHPSESSID
Source: ferryhopper.com
Name: PHPSESSID
Duration: session
Category: Α
Description: PHP session cookie associated with embedded content from this domain.
device_view
Source: ferryhopper.com
Name: device_view
Duration: 30 days
Category: C
Description: Associated with the Mobile Detect Bundle library for the Symfony PHP web development framework. Used for adaptive/responsive sites to determine which version should be served according to the users device (e.g. desktop or mobile)
aff_uid
Source: ferryhopper.com
Name: aff_uid
Duration: 30 days
Category: A
Description: Ferryhopper cookie that is used for attributing a booking to an affiliate.
Third party trackers:
__cfduid
Source: .hscollectedforms.net
Name: __cfduid
Duration: 30 days
Category: Α
Description: Cookie associated with sites using CloudFlare, used to speed up page load times. According to CloudFlare it is used to override any security restrictions based on the IP address the visitor is coming from. It does not contain any user identification information.
__hssc
Source: Hubspot
Name: __hssc
Duration: 1 day
Category: B
Description: This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics.
hubspotutk
Source: Hubspot
Name: hubspotutk
Duration: 13 months
Category: C
Description: This cookie name is associated with websites built on the HubSpot platform. HubSpot report that its purpose is user authentication. As a persistent rather than a session cookie it cannot be classified as Strictly Necessary.
__hstc
Source: Hubspot
Name: __hstc
Duration: 30 days
Category: B
Description: This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics.
__hssrc
Source: Hubspot
Name: __hssrc
Duration: session
Category: B
Description: This cookie name is associated with websites built on the HubSpot platform. It is reported by them as being used for website analytics.
_uetsid
Source: Bing
Name: _uetsid
Duration: 1 day
Category: D
Description: This cookie is used by Bing to determine what ads should be shown that may be relevant to the end user perusing the site.
_gat
Source: Google
Name: _gat
Duration: 1 day
Category: B
Description: This cookie name is associated with Google Universal Analytics, according to documentation it is used to throttle the request rate - limiting the collection of data on high traffic sites.
_ga
Source: Google
Name: _ga
Duration: 1 day
Category: B
Description: This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session, and campaign data for the site's analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners.
_gid
Source: Google
Name: _gid
Duration: 2 days
Category: B
Description: This cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited.
_gcl_au
Source: Google
Name: _gcl_au
Duration: 120 days
Category: D
Description: Used by Google AdSense for experimenting with advertisement efficiency across websites using their services
_fbp
Source: facebook.com
Name: _fbp
Duration: 120 days
Category: D
Description: Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers
_hjid
Source: Hotjar
Name: _hjid
Duration: session
Category: B
Description: This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.
_hjIncludedInSample
Source: Hotjar
Name: _hjIncludedInSample
Duration: session
Category: B
Description: This cookie is associated with web analytics functionality and services from Hot Jar, a Malta based company. It uniquely identifies a visitor during a single browser session and indicates they are included in an audience sample.
The trackers we use (e.g. cookies) make it easier for you to purchase services through our digital platform and application (e.g. by reducing the clicks you need to book a ferry ticket). They also help us to understand if you are a user. and if you are connected to your profile, in order to provide you with any additional services. It also makes it easier for you to access your personal data, as you can see all the transactions you have made within the digital platform and the application. There is no need to worry that process any data without your consent, since the first time you visit or register to the digital platform or the application we specifically ask you to declare your consent for the use and storage of the cookies in your computer, via a banner, which contains brief information about the cookies, which in any case they are described in detail in this Policy. You can change the preferences of the cookies in use and other trackers at any time by clicking on the "Cookies" icon in the application, selecting "Active" or "Inactive", and then clicking "Save and Close". You may need to refresh your page for the implementation of the settings. Alternatively, most browsers (Google Chrome, Microsoft Edge, Mozilla Firefox, Microsoft, Internet Explorer, Opera, Apple Safari) allow you to control most trackers through their settings. Deactivating trackers means that we could not process information about the way you use the application and therefore specific application functions will be disabled. We advise you not to deactivate trackers, as it may degrade the operation of the application, its interaction with other pages, as well as the ability to provide you with personalized information.
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