Passengers may apply for a voucher depending on the ticket they hold in order to redeem it on a future flight or on additional flight services using the promocode they will receive with an e-mail.
| Voucher type |
Ticket cancellation by |
Validity |
Amount |
Extra bonus |
Refundable |
Redemption on
|
| Credit Voucher |
Airline |
18 months |
Same as ticket |
+10% |
Yes |
Flights and/or Additional flight services |
| Credit Voucher |
Passenger |
18 months |
In accordance with the Fare Rules
|
No |
No |
Flights and/or Additional flight services |
| Gift Voucher |
Airline |
12 months |
Same as ticket |
No |
No |
Flights and/or Additional flight services |
| Gift Voucher |
Passenger |
12 months |
In accordance with the Fare Rules |
No |
No |
Flights and/or Additional flight services |
Notes:
View refund eligibility here
Gift Voucher is provided only for tickets issued with a Gift Card. Terms & Conditions
By applying for a voucher the entire booking including all flights and services within it will be cancelled.
Book a flight with a Voucher
Add Additional flight services to an existing booking
Terms & Conditions and the value of the voucher will be in accordance with the provisions of the Fare Rules.
In the event of the flight is canceled due to an external factor such as extreme weather conditions or a strike, the additional 10% bonus does not apply.
Frequently Asked Questions
To submit your Voucher request, please read and accept the Terms & Conditions.