New baggage-carrying policy on all Aegean flights starting 15th June 2012
Aegean simplifies policy on allowable baggage limits
Starting 15th June 2012, Aegean is adjusting its baggage-carrying regulations on all flights, adopting the policy already being implemented by other international airline companies. With its new policy, Aegean will be bringing the baggage-carrying process into line with that of larger airlines, thus contributing to an improved travel experience for passengers. As a result, passengers will be permitted to check in a specific number of bags and up to a specific weight free of charge, depending on the seating class (Economy or Business) they have selected.
Please check the tables below for detailed information on the number and weight of bags you will be permitted to carry starting 15th June 2012:
Rules applying to infants
Infants (0 to 2 years old) have a baggage allowance of up to 20 kilos and one fold-up, collapsible stroller.
Passengers who wish to carry additional bags or bags that exceed their weight allowance may prepay through the company's website, www.aegeanair.com, the mobile site (mobile.aegeanair.com) or through the Aegean call center. Please note that these prepay charges are up to 40% lower than the amount charged in the event payment is made at the airport. Specifically, the following will be in effect starting 15th June 2012:
Charges for Additional/Overweight Bags
- Prepaid through (a) Aegean website (www.aegeanair.com); (b) mobile site (mobile.aegeanair.com); and (c) through the call center
* Bags exceeding 32kg may not be checked. They will have to be shipped as cargo. The surplus contents of overweight bags may be checked using an additional bag, which will be subject to the above charges.
In the event payment for additional bags or overweight bags is made at the airport, the following charges apply:
- Payment at the Airport
* Bags exceeding 32kg may not be checked. They will have to be shipped as cargo. The surplus contents of overweight bags may be checked using an additional bag, which will be subject to the above charges.
Hand luggage (Economy class)
Each passenger may carry on board the plane 1 item of hand luggage, weighing no more than 8 kilos and measuring no more than 55cm in length x 40cm in height x 20cm in width.
Hand luggage (Business Class)
Each passenger may carry on board the plane up to two pieces of hand luggage, of which the first may not be larger than 55cm in length x 40cm in height x 20cm in width (or 20cm in length for clothes-carriers), and the second no larger than 45cm in length x 35cm in height x 20cm in width. The first item may not exceed 8 kilos in weight, and the second may not exceed 5 kilos.
BENEFITS FOR MILES&BONUS GOLD MEMBERS AND STAR ALLIANCE GOLD MEMBERS
Miles&Bonus Gold members and Gold members of other frequent flyer programs of Star Alliance member carriers are allowed one additional bag free of charge, with a maximum allowable weight of 32kg in Business Class and 20kg in Economy Class. Specifically, Gold members travelling Business Class are allowed up to 3 bags weighing up to 32kg each, and those travelling Economy Class are allowed up to 2 bags weighing up to 20kg each.
IMPORTANT NOTES:
- The new policy applies exclusively to flights operated by Aegean.
- Charges for additional bags may be prepaid during the online ticket purchase process on Aegean's official website (www.aegeanair.com) or on its mobile site (mobile.aegeanair.com). Alternatively, charges for additional bags may be prepaid through the website or mobile site 'My Booking' page following ticket purchase. Prepayment is also possible through Aegean's call center. It is also possible to pay for additional baggage at the airport; however, the higher charges indicated on the price list above will apply.
- Charges for bags which exceed the weight allowance (over 20kg and up to 32kg) may only be paid through the company's call center or at the ticket counters at the airport (see additional charges above).
- Charges for additional bags may be prepaid up to one hour before flight departure.
- In the event of a request for reissuance of a ticket initially issued under the previous baggage allowance policy (that is, before 14 June 2012), the new policy for charges per bag will apply.
- For bookings made on/after 06 Mar 13, all pre-paid baggage charges are non-refundable. Excess baggage can be refunded in full only for the following cases:
1. In the event of involuntary changes, resulting from flight cancellations, delays, or schedule changes
2. Lost baggage
3. Excess baggage issued on/before 05th of March 2013. - The passenger’s baggage is defined as the bags or cases containing the clothes and other items to be taken on his journey.
- Payment for additional bags through Aegean's website is not possible for infants. Payment of charges for additional bags may only be made through the company's call center or through the ticket counters at the airport (see charges listed above).
- Should you wish to prepay for additional or overweight bags through the Aegean call center, in case you have already purchased your ticket you will be charged €8 per passenger.
- After a ticket has been issued, extra baggage can only be added to tickets that are from issued on Aegean stock (Tickets that begin with 390)
- For more information on charges for special baggage, click here.
- For more information on charges for pets, click here
For passengers who have had tickets issued up to and including 14th June 2012, baggage allowance is based on the charge per kilo policy, while starting 15 June 2012, the per-bag policy described in detail above will apply. To see the policy applying to tickets issued up to and including 15 June 2012, please see the web page below.
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