GENERAL TERMS

 
CHAPTER 1: PARTICIPATION

1. All AEGEAN passengers over 2 years of age are entitled to participate in the Programme. Legal entities, companies and sole proprietorships of all kinds do not qualify for Membership. Aegean employees, as well as all airline and travel agency personnel, are also not entitled to participation.
2. Participation in the Programme is strictly personal and cannot be transferred or assigned by the Member to any third party.
3. Registration is accomplished via applying online on Aegean’s website:  The frequent flyer / potential member fills out the online application form and sends it electronically. He/she immediately receives, the Basic Miles&Bonus Member Card (“Basic”) via an e-mail, with the Account Number and Password.
4. Each Account Number is unique. The Account Number, Password and Miles&Bonus card enable the member-passenger to start collecting and redeeming miles.
5. By completing the membership application, the members-passengers are deemed to fully and unconditionally accept the Terms.
6. During the Programme registration process, the Member is required to enter his/her full name in Latin characters, as written in his/her travel certification paper(s) (identity card or passport).
7. AEGEAN may, at its discretion, accept or reject any  application for participation.
8. Permanent membership is obtained by the Member upon receiving his/her permanent (i.e. plastic)  Card (hereinafter “Card”). 
9. Each Member can maintain only one personal account (hereinafter “Account”) to accumulate Miles in. In the event he/she holds two or more Accounts, only the older one shall remain valid, whereas all the others will be cancelled and any Miles amassed in them will be abolished,  unless otherwise stated by the Member.
10. If a Basic Member has not flown at least once within a period of twenty four (24) months from the date of his/her last registered and Account-validated flight, then his/her Card and Account will be automatically inactivated and cannot be used for any purpose (mileage accrual or redemption) for a period of 12 months. During this period the Member may retroactively claim a flight he/she had made within the previous year so that to have his/her Card and Account reactivated. Otherwise, as soon as the 12-month period expires, the Card and the Account will be irrevocably canceled.If a Blue or Gold Member has not flown for at least once within a period of thirty six (36) months from the date of his/her last registered and Account-validated flight, then his/her Card and Account will be automatically inactivated and cannot be used for any purpose (mileage accrual or redemption) for a period of 12 months. During this period the Member may retroactively claim a flight he/she had made within the previous year so that to have his/her Card and Account reactivated. Otherwise, as soon as the 12-month period expires, the Card and the Account will be irrevocably canceled.
11. If the Member wishes to discontinue his/her participation in the Programme, he/she shall have to declare it in writing. After processing the request, the Account will be automatically cancelled.
12. The Account and the Miles will be automatically cancelled in the case of the Member’s demise.

 

CHAPTER 2: LEVELS - CARDS

1. The Miles&Bonus Programme consists of two (2) levels: BLUE and GOLD, determined by the Tier Miles earned within a specific period of time and on a case-by-case basis. Depending on the level, the Programme offers two (2) types of Cards: the BLUE card and the GOLD card.

A. BLUE Card:
Basic Members, who have accumulated at least 4,000 Tier Miles within twelve consecutive (12) months from the date of their first valid flight that registered miles, will receive the plastic BLUE Card. The first 4,000 Miles that are a prerequisite for the Basic Member to reach the BLUE level are Tier Miles, as per the definition provided in Chapter 3 “MILES-CATEGORIES”. The BLUE Card will bear the same Account/Member Number and Password as the Basic Card. The Miles are recorded in the Member’s Account in direct association with the Card’s Account Number.

It shall be made clear that: (a) If the Basic Member has not collected 4,000 Miles within a period of twelve consecutive (12) months from the date of the first valid flight that registered miles), then the accrued Miles shall not be automatically reset, but shall rather be successively deleted, once one (1) year elapses from each flight event, effected within the said 12-month period. To this end, the Account shall continue to exist until zero Miles exist, except for the initial Welcome Miles (1.000 Bonus Award & Tier Miles, granted upon the online registration). (b) The twelve-month period for the accumulation of the 4,000 Miles will count from the date of the first valid flight that registered miles. However, new Members shall have the right to retroactively have flight Miles credited to their Account for a period up to six (6) months prior to their registration, provided they send the required documents (ticket coupons, boarding passes etc.) to the Miles&Bonus department in support of their claim. (c) The Aegean Bonus Visa cardholders automatically register to Miles&Bonus as BLUE members. (d) For Aegean Bonus Visa cardholders, only the first Welcome Miles (Bonus), acquired upon completion of their registration to the programme, shall be acknowledged as Tier Miles.

B. GOLD Card:
Members who hold a BLUE Card and who have earned at least 16,000 Tier Miles within twelve (12) consecutive months from their first miles-accruing flight on the previous tier will receive the GOLD Card. If, however, the Blue Member, after completion of the aforementioned twelve-month period, has gathered less than 16,000 Tier Miles, then he/she shall remain a Blue Member, whilst the Tier Miles collected during that twelve-month period shall not be automatically reset, but shall rather be successively deleted one (1) year from the day of each respective flight event, effected within the 12-month period in question.

1. The number of Tier Miles required for each type of Card, as well as the privileges that stem from each tier, may be modified at any time by AEGEAN without prior notice.
2. Each Card is personal, non-transferable, non-assignable and bears the name of the Member who holds it. The Card remains property of AEGEAN at all times and AEGEAN reserves the right to withdraw or cancel and/or replace it with a Card of the same or different level. The Card is not a credit card and cannot be used for identification purposes at check-in.
3. In the event of loss, theft or destruction of the Card, the Member must immediately notify AEGEAN by calling 801 11 20000 (from a fixed phone) or (+30) 210 6261000 (from a mobile phone or from abroad) on a continuous basis, 24 hours a day, seven days a week or by visiting the website www.aegeanair.com and filling out the online card loss application form.
4. Member Cards and their Passwords will be cancelled within 36 months if no flight activity is recorded in their Accounts.
5. Member Cards and their Passwords will never be cancelled as long as the Member remains an Aegean Bonus Visa cardholder.

 

CHAPTER 3: MILES/CATEGORIES
Miles are classified into two (2) categories: 

A. Tier Miles: they determine the level of the programme to which the Member belongs. These are Miles that each Member collects from specific activities cumulatively, in order to become a BLUE Cardholder and then a GOLD Cardholder. Tier Miles cannot be redeemed, save in the special instances set forth herein.

B. Award Miles: they are Miles that every Member collects in order to redeem, by exchanging them with the award of his choice, i.e. products and services offered by the Programme.

 

CHAPTER 4: AEGEAN FLIGHTS

MILES ACCRUAL FROM AEGEAN FLIGHTS
To register Miles from an AEGEAN flight in an Account, (a) the corresponding activity must be executed by the Member him/herself, (b) the flight must be operated by AEGEAN and (c) the Member data must completely match  the passenger’s.

1. The Miles are registered in the Account of the Member who actually flew (i.e. the Member must be the same person as the passenger).
2. Miles are earned and registered on a fare-basis, in accordance with the published Mile Accrual Charts, as they appear on AEGEAN’s website, in the Miles&Bonus section.. No Miles are registered for free or discounted tickets, special offer tickets, barters or charter flight fares. Tickets issued with a fare not included in the existing AEGEAN Mile Accrual Charts, do not earn Miles.
3. Members may not transfer Miles in any way or assign them to any third party, nor combine them with Miles from any other Member to jointly take advantage an offer.
4. Miles do not bear any commercial value and cannot be exchanged for money. Any disposal (sale, exchange etc.) of Miles or offers is automatically considered invalid.
5. The miles accrued from AEGEAN flights correspond both to Award Miles, as well as to Tier Miles.
6. In the event of the Programme’s cancellation as specified in the General Terms, all the collected Miles shall be automatically cancelled and cannot be exchanged with offers.
7. Each member-passenger must indicate his/her Account Number when reserving an airline ticket, and present the Card at check-in. Otherwise proper registration of the Miles will not be possible. Ticket coupons or receipts, boarding passes, and/or any other relevant documentary evidence should be retained by the Member until the Miles attributable to the AEGEAN flights appear in his/her Account. AEGEAN may at its discretion determine whether the documents submitted by the Member constitute sufficient proof or not.
8. Collected Miles from a flight appear in the Account one working day following the flight event, provided that the passenger’s data fully match the Member’s (as cited in his/her Account). Every Member may learn the number of Miles earned through his/her Online Miles&Bonus Account Management (on the website www.aegeanair.com) or by calling  AEGEAN’s Customer Service Department at 801 11 20000 (from a fixed phone) or at (+30) 210 6261000 (from a mobile phone or from abroad) on a continuous basis, 24 hours a day, seven days a week.
9. In the event that earned Miles do not appear in the Account, please fill out the online request form to retroactively claim the flight’s miles (through the Online Miles&Bonus Account Management on AEGEAN’s website, www.aegeanair.com).  Relevant itineraries / documents, i.e. boarding passes, ticket receipts, etc. should be available in case they are requested from Miles&Bonus department. Any objections relating to Miles Account transactions should be notified to AEGEAN within twelve (12) months from the date on which the Member claims that his/her flight activity transpired (and thus there is a mileage entitlement), otherwise they will be lost.

 MILES REDEMPTION ON AEGEAN FLIGHTS:

Members must have collected an adequate number of Award Miles in order to exchange them for a redemption award against an airline ticket (hereinafter "Ticket"), in accordance with the applicable Mile Redemption Charts, as published on the official AEGEAN website, specifically in the Miles&Bonus section.

1. The Ticket shall be issued for any direct AEGEAN destination, either domestic or international, within the AEGEAN scheduled flights network.
2. To redeem miles against an Aegean ticket, the Member should fill out the online request form through the Miles&Bonus Account Management (on AEGEAN’s website, www.aegeanair.com, in the Miles&Bonus section) or alternatively apply through AEGEAN’s Call Center at 801 11 20000 (from a fixed phone) or at (+30) 210 6261000 (from a mobile phone or from abroad) on a continuous basis, 24 hours a day, seven days a week.
3. The Ticket is issued simultaneously with the reservation, and the corresponding Award Miles are automatically deducted from the Member’s Account. The Ticket should be reserved at least 24hours before the Member’s desired date of departure for domestic flights and international flights. Should the passenger request the Ticket issuance at an AEGEAN airport desk, then the corresponding Miles will be deducted irrespective of whether the Ticket is finally issued or not.
4. Tickets issued by redeeming Miles are subject to seat availability. AEGEAN may limit or exclude the availability of seats exchangeable with Miles for a particular flight and/or per periods, and/or per destinations. General seat availability does not necessarily imply that a free Ticket will be provided by redeeming Miles in accordance with the Programme.
5. The Member may transfer the right to obtain a free Ticket to a relative or any third party that the Member indicates to the Loyalty/Miles&Bonus Department in writing.
6. All Tickets will be issued on a “seat confirmed" basis.
7. Tickets cannot be issued on an "open" basis, namely with an open departure and/or return date.
8. The Tickets’ booking and issuing is carried out exclusively through the AEGEAN website (Miles&Bonus section, “Request Award Ticket”) and from the AEGEAN ticketing offices. Tickets cannot be issued by Travel Agencies.
9. Ticket Change Policy: 1. for Tickets booked and issued until 14/09/2012, no change of date, flight or destination is permitted after the Ticket’s issuance; 2. for Tickets booked and issued from 15/09/2012 onwards, members are able to change Ticket’s date and time, up to 30 minutes before flight’s departure time, upon a re-issue fee of 20 Euros per ticket.
10. Ticket Cancellation Policy: 1. for Tickets booked and issued until 14/09/2012: when cancellation is requested for a booking at least 24 hours prior to the ticket’s first flight segment departure date, then the Member's account will be charged with 50% of the respective Miles used for this particular redemption. If the cancellation of a booking is requested less than 24 hours prior to the scheduled departure time, then the total of the Miles required for the redemption Ticket will be automatically deducted from the Member’s Account. 2. for Tickets booked and issued from 15/09/2012 onwards: a member may request a cancellation of a Ticket up to 30 minutes before the flight’s departure time. No Ticket cancellation can be put forth if within 30 minutes from flight’s departure. When a Ticket is cancelled, all corresponding Award miles are credited back to member’s account, while a Cancellation Fee of 20 Euros per ticket is applied.
11. No-show policy: 1. for Tickets booked and issued until 14/09/2012: In case of a non-show passenger (i.e. when, despite having issued the Ticket and without having notified AEGEAN, the passenger does not show up at the airport to fly), the Ticket is automatically cancelled and the corresponding Miles are deducted from the Member’s Account in total. 2. For Tickets booked and issued from 15/09/2012 onwards:  In case of a non-show passenger (i.e. when, despite having issued the Ticket and without having notified AEGEAN, the passenger does not show up at the airport to fly), the Ticket is automatically cancelled. Member should contact Aegean Airlines Call Center to have the Miles credited back to member's account upon a no-show fee of 30 Euros per ticket. In case of a no-show Ticket, Member reserves the right to change the Ticket’s date and time upon a re-issue fee of 20 Euros per ticket on top of the no-show fee (Ticket Change Policy and rules will apply).
12. Cancellation of a booking or an issued Ticket as well as Ticket change can be performed by calling AEGEAN at 801 11 20000 (from a fixed phone) or at (+30) 210 6261000 (from a mobile phone or from abroad), on a continuous basis, 24 hours a day, seven days a week.
13. Tickets cannot be issued in the following black-out periods: from 1/1 up to 8/1 each year, the Clean Monday period each year, the Holy Week period both for the Orthodox and the Catholic Easter each year, the 1st May each year, the Pentecost period, the period from 12/8 to 18/8 each year, the period from 25/10 to 28/10 each year, the March 25^th (Independence Day) period each year and the period from 23/12 to 31/12 (inclusive) each year.
14. Change of class of service cannot be accepted after the Ticket’s issuance.
15. It shall be underlined that Tickets do not include taxes, airport duties, A.I.A. (Athens International Airport) charges, insurance surcharges, as well as any additional charge or fee (all together hereinafter "Charges") imposed by any Public Authority Charges are payable by the Member and are due upon issuing the Ticket.
16. Tickets issued electronically through the Aegean Airlines website (Miles&Bonus section, “Request Award Ticket”),  are not subject to transaction fees. Redemption tickets issued either through the Aegean Call Center or through other AEGEAN points of sale are subject to transaction fees amounting to 20 Euros for domestic  and international flights.
17. Lost or stolen Tickets shall not be reissued or refunded by Aegean.
18. Carriage of passengers by air by AEGEAN is subject to the Aegean Airlines S.A. conditions of carriage and to the applicable legislation in force relating to carriage by air.

 

SEAT UPGRADE AWARD WITH MILES REDEMPTION ON AEGEAN FLIGHTS:

Members must have collected an adequate number of Award Miles in order to exchange them for a redemption award against a seat upgrade, in accordance with the applicable Upgrade Award Charts, as published on the official Aegean website, specifically in the Miles&Bonus section.

 

1. The Upgrade Award shall be issued for any direct Aegean destination, either domestic or international, within the Aegean scheduled flights network.
2. The Upgrade Award is provided only on flights where the Business class of service is available and can be booked up to 24 hours prior to the respective flight departure.
3. The reservation must be ticketed, irrespectively if it is an e-ticket or a paper ticket, under the following fares in Economy Class:
   1. DOMESTIC FLIGHTS
      1. Flex: Y, M, B, H
      2. Semiflex: Q, V, W, O,  L, K, S, J
   2. INTERNATIONAL FLIGHTS
      1. Flex: Y, M, B, H
      2. Semiflex: Q, V, W, O,  L, K, S, J                           
4. To redeem miles against an Upgrade Award, the Member is expected to contact Aegean’s Call Center accordingly (at 801 11 20000 from a fixed phone or +30 210 6261000 from a mobile phone or abroad, on a continuous basis, 24 hours a day, seven days a week).
5. The traveler receives travel/service benefits based on upgraded class, e.g. check-in counters, priority baggage, baggage allowance, lounge access, etc.
6. Mileage accrual is:
   1. applicable, according to the fare purchased (in Economy Class), not the flown
   2. credited as per Chapter 4 reference herein (MILES ACCRUAL FROM AEGEAN FLIGHTS)
7. Upgrade Awards are subject to seat availability. Aegean may limit or exclude the availability of seats exchangeable with Miles for a particular flight and/or per periods, and/or per destinations. General seat availability does not necessarily imply that a free Seat Upgrade will be provided by redeeming Miles in accordance with the Program.
8. The Member may transfer the right to obtain an Upgrade Award to a relative or any third party that the Member indicates to the Loyalty/Miles&Bonus Department in writing. In this event, mileage accrual is not feasible.
9. All Upgrade Awards will be issued on a “seat confirmed” basis.
10. Upgrade Awards cannot be issued on an “open” basis, namely with an open departure and/or return date.
11. No change of flight or destination will be accepted after the Upgrade Award’s issuance. Fare rules of the original booked ticket are applied.
12. When cancelation is requested for a booking at least 24 hours prior to the departure date, then the Member’s Account will be charged with 50% of the respective Miles used for this particular redemption. If the cancelation of a booking is requested less than 24 hours prior to the scheduled departure time, then the total of the Miles required for the Award will be automatically deducted from the Member’s Account. Cancelation of Upgrade Award is not allowed.
13. In case of a non-show passenger (i.e. when, despite having issued the Award and without having notified Aegean, the passenger does not show up at the airport to fly), the Award is automatically canceled and the corresponding Miles are deducted from the Member’s Account altogether.
14. It shall be underlined that any difference between the initially purchased Ticket and the new, higher class of service in taxes, airport duties, A.I.A. (Athens International Airport) charges, insurance surcharges, as well as any additional charge or fee (all together hereinafter “Charges”) imposed by any Public Authority, is due by the Member. The difference in the Charges is payable by the Member and are due upon issuing the Upgrade Award

CHAPTER 5: AEGEAN PARTNERSHIP WITH AIRLINE COMPANIES-MEMBERS OF STAR ALLIANCE

1. Members of the Programme can accrue and redeem miles on flights operated by Star Alliance member-airlines. It shall be made clear that the flight must be operated by any Star Alliance member-airline and not by other collaborating airline company (code-share flights).
2. The miles collected on any flight within the Star Alliance network correspond both to Award Miles and Tier Miles.
3. Award Miles may be redeemed in order to issue a free airline ticket within the Star Alliance network.
4. Miles from an AEGEAN Miles&Bonus Account cannot be transferred to any respective frequent flyer programme’s cardholder in any other Star Alliance member-airline company and vice versa.
5. Miles&Bonus Gold Members reserve the right to use the Star Alliance network’s lounges globally. Mandatory for access is the demonstration of the Gold Card which bears the Star Alliance logo along with the boarding pass with the distinctive *G, as testimony to the Member’s level in the Miles&Bonus programme, and to the fact that his/her flight is operated by a Star Alliance member-carrier.

MILES ACCRUAL FROM STAR-ALLIANCE FLIGHTS:

1. To register Miles in an Account, the corresponding flight must be realised by the Member. Miles are earned and registered on a fare-basis, in accordance with the published Mile Accrual Charts per Star Alliance member-carrier, as they appear on the official AEGEAN website, specifically in the Miles&Bonus section. Tickets issued with a fare not included in the existing Star Alliance member-carrier’s Mile Accrual Charts do not earn Miles.
2. The Miles are registered in the Account of the Member who actually flew (i.e. the Member must be the same person as the passenger), provided that the passenger’s data fully match the Member’s (as cited in his/her Account).
3. Members may not transfer Miles in any way or assign them to any third party, nor combine them with any other Member’s Miles in order to jointly take advantage of an offer.
4. Miles do not bear any commercial value and cannot be exchanged for money. Any disposal (sale, exchange etc.) of Miles or offers is automatically considered invalid.
5. In the event of the Programme’s cancellation as specified in the General Terms, all the collected Miles shall be automatically cancelled and cannot be exchanged with offers.
6. Each member-passenger must indicate his/her Account Number when reserving an airline ticket, and present the Card at check-in. Otherwise proper registration of the Miles will not be possible. Ticket coupons or receipts, boarding passes, and/or any other relevant documentary evidence should be retained by the Member until the Miles attributable to the Star Alliance flights appear in his/her account. AEGEAN may, at its discretion, determine whether the documents submitted by the Member constitute sufficient proof or not.
7. In the event that earned Miles do not appear in the Account one 14 days following the flight event, please fill out the online request form to retroactively claim the flight’s miles (through the Online Miles&Bonus Account Management on AEGEAN’s website, www.aegeanair.com). The corresponding miles will be credited to the Member's Account after two (2) weeks, at the latest, upon a reply from the Star Alliance member-carrier that executed the flight in question. Existing Miles&Bonus members can claim their miles retroactively for flights that took place up to 12 months prior to their retro-claim request (exception: Air New Zealand, LOT Polish, South Africa Airways and TAP Portugal, for which retro-claim is viable for flights taken place up to 6 months prior to retro-claim request).
8. Any objections relating to Miles Account transactions should be notified to AEGEAN within the time set by each Star Alliance member-airline, as mentioned on the official AEGEAN website and specifically in the Miles&Bonus Section, otherwise they will be lost.
9. Any request for the retroactive crediting of miles for a flight operated by a Star Alliance member-airline shall be accepted only for flights that have occurred since AEGEAN’s date of induction into the Star Alliance network (June 30^th, 2010).

MILES REDEMPTION ON STAR ALLIANCE FLIGHTS:

1. Members must have collected an adequate number of Award Miles in order to exchange them for a redemption award against an airline ticket ("Ticket"), in accordance with the applicable Mile Redemption Charts of each Star Alliance member-airline, as published on the official AEGEAN website, specifically in the Miles&Bonus section. The Ticket shall be issued for any domestic or international destination within the Star Alliance member-carriers’ scheduled flights’ network. As regards the procedure for redeeming miles against a Star Alliance Ticket, the Member should fill out the online request form through the Miles&Bonus Account Management  (on AEGEAN’s website www.aegeanair.com, in the Miles&Bonus section) or alternatively apply through AEGEAN’s Call Center at 801 11 20000 (from a fixed phone) or at (+30) 210 6261000 (from a mobile phone or from abroad, on a continuous basis, 24 hours a day, seven days a week).
2. The Ticket is issued simultaneously with the reservation, and the corresponding Award Miles are automatically deducted from the Member's Account. The Ticket should be reserved at least 24hours before the Member’s desired date of departure for domestic flights and international flights.
3. Tickets issued by redeeming Miles are subject to seat availability. The selected Star Alliance member-airline may limit or exclude the availability of seats exchangeable with Miles for a particular flight and/or per periods, and/or per destinations. General seat availability does not necessarily imply that a free Ticket will be provided in accordance with the Programme.
4. The Member may transfer the right to obtain a free Ticket to a relative or to any third party that the Member indicates to the Loyalty/Miles&Bonus Department in writing.
5. All Tickets will be issued on a “seat confirmed" basis.
6. Tickets cannot be issued on an "open" basis, namely with an open departure and/or return date.
7. The Tickets’ booking and issuing is exclusively performed by the AEGEAN  ticketing offices. Tickets cannot be issued by Travel Agencies.
8. Ticket Change Policy: 1. for Tickets booked and issued until 14/09/2012, no change of date, flight or destination is permitted after the Ticket’s issuance; 2. for Tickets booked and issued from 15/09/2012 onwards, members are able to change Ticket’s date and time, up to 30 minutes before flight’s departure time, upon a re-issue fee of 20 Euros per ticket.
9. Ticket Cancellation Policy: 1. for Tickets booked and issued until 14/09/2012: when cancellation is requested for a booking at least 24 hours prior to the ticket’s first flight segment departure date, then the Member's account will be charged with 50% of the respective Miles used for this particular redemption. If the cancellation of a booking is requested less than 24 hours prior to the scheduled departure time, then the total of the Miles required for the redemption Ticket will be automatically deducted from the Member’s Account. 2. for Tickets booked and issued from 15/09/2012 onwards: a member may request a cancellation of a Ticket up to 30 minutes before the flight’s departure time. No Ticket cancellation can be put forth if within 30 minutes from flight’s departure. When a Ticket is cancelled, all corresponding Award miles are credited back to member’s account, while a Cancellation Fee of 20 Euros per ticket is applied.
10. No-show policy: 1. for Tickets booked and issued until 14/09/2012: In case of a non-show passenger (i.e. when, despite having issued the Ticket and without having notified AEGEAN, the passenger does not show up at the airport to fly), the Ticket is automatically cancelled and the corresponding Miles are deducted from the Member’s Account in total. 2. For Tickets booked and issued from 15/09/2012 onwards:  In case of a non-show passenger (i.e. when, despite having issued the Ticket and without having notified AEGEAN, the passenger does not show up at the airport to fly), the Ticket is automatically cancelled. Member should contact Aegean Airlines Call Center to have the Miles credited back to member's account upon a no-show fee of 30 Euros per ticket. In case of a no-show Ticket, Member reserves the right to change the Ticket’s date and time upon a re-issue fee of 20 Euros per ticket on top of the no-show fee (Ticket Change Policy and rules will apply).
11. Cancellation of a booking or an issued Ticket as well as Ticket change can be performed by calling AEGEAN at 801 11 20000 (from a fixed phone) or at (+30) 210 6261000 (from a mobile phone or from abroad), on a continuous basis, 24 hours a day, seven days a week.
12. Tickets cannot be issued for specific black-out periods, as defined by each airline company and published on their official websites.
13. It shall be underlined that Tickets do not include taxes, airport duties, insurance surcharges, as well as any additional charge or fee (all together hereinafter "Charges") imposed by any Public Authority. Charges are payable by the Member and are due upon issuing the Ticket.
14. Redemption tickets issued through the Aegean Call Centre are subject to transaction fees amounting to 20 Euros.
15. Lost or stolen tickets shall not be reissued or refunded by Aegean.
16. Carriage of passengers by air by Star Alliance member-airlines is subject to the conditions of carriage of each airline company and to the relevant aviation legislation.

 

CHAPTER 6: AEGEAN BONUS VISA
The Aegean Bonus Visa card is a credit card that Aegean Airlines has created in collaboration with Alpha Bank and the Bonus Reward Programme, and is linked with the Miles&Bonus Programme.

1. Aegean Bonus Visa cardholders may convert their Bonus points into miles at a ratio of 1/1 (1 Bonus point = 1 Miles&Bonus Mile).
2. The miles collected by converting points from the Aegean Bonus Visa card are Award Miles, as defined in chapter 3 “MILES/CATEGORIES ETC.", and never expire.
3. Member Cards and their Passwords will not be cancelled as long as the Member remains an Aegean Bonus Visa cardholder.

 

CHAPTER 7: AEGEAN PARTNERSHIP WITH HERTZ
Members can earn miles from car rental reservations through the partnership with AUTOHELLAS S.A. (hereinafter “HERTZ”), located at 31 Viltanioti St., Kifissia. It is stipulated that the miles will be credited in the Account only after completing the car rental. No Miles will be registered in case of a non-show upon the vehicle delivery or reservation cancellation.

Moreover, if the reservation is performed through https://rentacar.aegeanair.com, and the Miles&Bonus Account Number is provided, HERTZ will offer special prices, customized from those on the general rental pricelist.

MILES ACCRUAL:

1. In order to have Miles properly registered in an Account the corresponding car must have been rented by the Member (important prerequisite is that the Member should be the car driver) and the Miles&Bonus Account must be in an active status.
2. Miles&Bonus mileage accrual, as well as Gold Miles&Bonus member privileges (i.e. free car category upgrade) are valid for qualifying retail rates in participating locations only; excluded are the Corporate, group or wholesale rates, third party internet rates, Airline or Travel Agency staff, Car rental employee rates, complimentary or free car rental upon mileage redemption, and gift certificates or other awards. 
3. ThMiles are earned in accordance with the published Charts as they appear on the official AEGEAN website, specifically in the Miles&Bonus section.
4. The Miles granted are Award Miles, as defined in chapter 3 “MILES/CATEGORIES ETC.".
5. The Miles are registered solely in Miles&Bonus Account of the Member who used the car rental services and are credited within two weeks after the vehicle’s delivery.
6. Miles do not have any commercial value and cannot be exchanged for money. Any disposal (sale, exchange etc.) of Miles or offers is automatically considered invalid.
7. In the event of the Programme’s cancellation as specified in the General Terms, all the collected Miles shall be automatically cancelled and cannot be exchanged with offers.
8. Each member-passenger must indicate his/her Account Number when reserving the car. Otherwise proper registration of the  Miles will not be possible. Booking confirmation itineraries, payment receipts, and/or any other relevant documentary evidence should be retained by the Member until the Miles attributable to the car rental services appear in his/her Account. AEGEAN may, at its discretion, determine whether the documents submitted by the Member constitute sufficient proof or not.
9. AEGEAN holds no responsibility with regard to the car rental conditions, unavailability or other problems that may arise through the Hertz booking system.
10. In the event that earned Miles from your car rental with Hertz in Greece, Cyprus, and Bulgaria do not appear in the Account, please send AEGEAN the HERTZ rental payment receipt (via email to miles_bonus@aegeanair.com). For car rentals from Hertz for the rest of the countries please submit online your request at https://www.hertz.com/rentacar/partner/index.jsp?targetPage=ftRetroFormView.jsp
11. Any objections relating to Miles Account transactions concerning a claim for a retroactive credit should be notified to AEGEAN within twelve (12) months from of the date of the rental completion/vehicle delivery, commencing from August 26^th, 2010 (when the Aegean-Hertz accrual partnership was initiated, by sending an e-mail to AEGEAN (to miles_bonus@aegeanair.com), having attached the relevant supporting documents, otherwise they will be lost. 

MILES REDEMPTION:
The redemption of Miles against car rental services is regulated by the existing car rental terms as determined by AUTOHELLAS S.A. (“HERTZ”), 31 Viltanioti St., Kifissia, as well as by the herein Terms of the Programme. The full text regarding the car rental’s terms and conditions is available to the Members directly from HERTZ upon request:

1. Miles redeemed against free car rental from HERTZ are valid within the Aegean domestic network destinations, as well as in Cyprus and Bulgaria, and include in detail:
   • B and D class cars
   • 100 Km per day for a one (1)day car rental
   • Free kilometres for car rental duration of  three (3) up to seven (7) days
   • Third-party insurance
   • Deductible liability (CDW)
   • Airport taxes
   • VAT (23%) for Greece
     Extra charges may be imposed and the rental terms modified as per specific time periods. Any additional charge shall be payable by the Member.
2. The black-out periods for free car rental redeemed against Miles are: the Easter Period, July and August of each year.
3. To redeem Miles against a HERTZ car rental award, the Member should fill out the online request form through the Miles&Bonus Account Management (on AEGEAN’s website, www.aegeanair.com, in the Miles&Bonus section, “Request Hertz Reservation”) or alternatively apply through AEGEAN’s Call Center at 801 11 20000 (from a fixed phone) or at (+30) 210 6261000 (from a mobile phone or from abroad) on a continuous basis, 24 hours a day, seven days a week.
4. All reservations for car rental redemption Awards are subject to HERTZ availability.
5. Drivers must satisfy the following HERTZ rental conditions:
   • Driving license for at least one (1) year
   • Credit cardholder
   • 21 years of age or more
6. The terms may be modified by HERTZ at its discretion per various periods. Consequently, Members are advised to request and study the car rental terms whilst performing the booking.

 

CHAPTER 8: AEGEAN PARTNERSHIP WITH BOOKING.COM
Members of the Programme may earn miles from hotel reservations through AEGEAN’s partnership with Booking.com. It shall be made clear that the accrual of Miles will occur only after the Member’s hotel stay is completed.  No Miles will be registered in case of a non-show reservation or a cancellation.

MILES ACCRUAL:

1. In order to have Miles properly registered in an Account  the corresponding hotel reservation must have been made by the Member whose Miles&Bonus Account must be in an active status.
2. Miles are accrued only under the condition that  the corresponding hotel reservation was made via AEGEAN’s website, www.aegeanair.com (http://hotel.aegeanair.com). 
3. The Miles that can be gained are calculated as  twice the cost of the overnight stays stated during the booking. If a Member stays fewer nights than those confirmed in his/her booking itinerary, the miles will not be credited to the Member’s account.
4. In case of payment in currencies other than Euro, the amount of Award Miles registered in Member’s account is calculated based on the converted in Euro amount
5. The Miles granted are Award Miles, as defined in chapter 3 “MILES/CATEGORIES ETC.".
6. The Miles are registered solely in the Account of the Member who actually stayed at the hotel and are credited not later than five (5) weeks after the check-out date, and provided that the Member’s data match with the hotel customer’s as cited in the reservation.
7. Miles do not have any commercial value and cannot be exchanged for money. Any disposal (sale, exchange etc.) of Miles or offers is automatically considered invalid.
8. In the event of the Programme’s cancellation as specified in the General Terms, all the collected Miles shall be automatically cancelled and cannot be exchanged with offers.
9. Each member-passenger must indicate his/her Account Number when making the hotel reservation. Otherwise proper registration of the Miles will not be possible. Booking confirmation itineraries,  hotel receipts, and/or any other relevant documentary evidence should be retained by the Member until the Miles appear in his/her Account. AEGEAN may, at its discretion, determine whether the documents submitted by the Member constitute sufficient proof or not.
10. AEGEAN holds no responsibility with regard to the conditions of stay, any cancellation, unavailability or other problems that may arise through the Booking.com reservation system or due to failure of the hotel in question to provide accommodation..
11. In the event that earned Miles do not appear in the Account, please fill out the online request form to retroactively claim the hotel reservation miles (through the Online Miles&Bonus Account Management on AEGEAN’s website, www.aegeanair.com, “Claim Booking.com Miles”) or notify AEGEAN accordingly by sending an e-mail with the transaction confirmation attached to miles_bonus@aegeanair.com;. Any objections relating to Miles Account transactions concerning a claim for retroactive credit should be notified to AEGEAN within  twelve (12) months following the hotel stay (check-out date),  otherwise they will be lost.

 

CHAPTER 9: AEGEAN PARTNERSHIP WITH LYCSAC/EASTPACK
Programme members may collect miles by purchasing at LYCSAC/LYCSHOP, via AEGEAN’s partnership. It shall be made clear that the product purchase must be completed and successfully delivered to the specified address before the corresponding miles are credited in the Member’s Account. No Miles will be registered in case of a refusal to accept delivery of the purchased product.

MILES ACCRUAL:

1. In order to have Miles properly registered in an Account the corresponding purchase must have been carried out by the Member whose Miles&Bonus Account must be in an active status.
2. Miles are accrued only under the condition that the product is purchased via AEGEAN’s website, www.aegeanair.com (http://eastpak.aegeanair.com/main/index.php). 
3. The Miles that can be gained are calculated as twice the cost of purchases completed by the Member. No Miles will be earned should there be a refusal to accept the product delivery or its unsuccessful delivery.
4. The Miles granted are Award Miles, as defined in chapter 3 “MILES/CATEGORIES ETC.".
5. Miles are credited solely in the Account of the Member who made the purchase, provided that the Member’s data match the buyer’s, as cited in the transaction.
6. Miles do not have any commercial value and cannot be exchanged for money. Any disposal (sale, exchange etc.) of Miles or offers is automatically considered invalid.
7. In the event of the Programme’s cancellation as specified in the General Terms, all the collected Miles shall be automatically cancelled and cannot be exchanged with offers.
8. Each member-passenger must indicate his/her Account Number when shopping at the online LYCSAC/LYCSHOP facility. Otherwise proper registration of the Miles will not be possible. The purchase confirmation e-mail, and/or any other relevant documentary evidence should be retained by the Member until the Miles appear in his/her Account. AEGEAN may, at its discretion, determine whether the documents submitted by the Member constitute sufficient proof or not.
9. AEGEAN holds  no responsibility with regard to the quality of the products, the ordering and delivery processes, the possible unavailability of commodities or any other problem that may arise. LYCSAC/LYCSHOP is solely responsible for the ordering process.
10. In the event that earned Miles do not appear in the Account, please notify AEGEAN accordingly be sending an e-mail with the purchase confirmation attached to miles_bonus@aegeanair.com;  otherwise they will be lost. 

 

CHAPTER 10: MILES’ ACCRUAL THROUGH AEGEAN’S SHOP ON BOARD

Program members may collect miles by purchasing during their flights through the Shop On Board catalogue. It shall be made clear that the product purchase must be completed and successfully delivered before the corresponding miles are credited in the Member’s Account, following the flight arrival. No Miles will be registered in case of a refusal to accept delivery of the purchased product. It is notable that the Shop On Board catalogue is distributed only on Aegean’s international flights.

MILES ACCRUAL:

1. In order to have Miles properly registered in an Account the corresponding purchase must have been carried out by the Member whose Miles&Bonus Account must be in an active status.
2. Miles are accrued only under the condition that the product is purchased via AEGEAN’s Shop On Board catalogue, during an Aegean flight, also by displaying the Miles&Bonus membership card. 
3. The Miles that can be gained are calculated as twice the value of purchases completed by the Member. No Miles will be earned should there be a refusal to accept the product delivery or its unsuccessful delivery.
4. The Miles granted are Award Miles, as defined in chapter 3 “MILES/CATEGORIES ETC.".
5. Miles are credited solely in the Account of the Member who made the purchase, provided that the Member’s data match the buyer’s, as cited in the transaction.
6. Miles do not bear any commercial value and cannot be exchanged for money. Any disposal (sale, exchange etc.) of Miles or offers is automatically considered invalid.
7. In the event of the Program’s cancellation as specified in the General Terms, all the collected Miles shall be automatically cancelled and cannot be exchanged with offers.
8. Each member-passenger must indicate his/her Account Number when shopping via the Shop On Board catalogue, otherwise proper registration of the Miles will not be possible. The purchase receipt and/or any other relevant documentary evidence should be retained by the Member until the Miles appear in his/her Account, one week after his flight at the latest. AEGEAN may, at its discretion, determine whether the documents submitted by the Member constitute sufficient proof or not.
9. AEGEAN holds no responsibility with regard to the quality of the products, the possible unavailability of commodities or any other problem that may arise.

In the event that earned Miles do not appear in the Account, please notify AEGEAN accordingly by sending an e-mail with the purchase confirmation attached to miles_bonus@aegeanair.com; otherwise they will be lost.

 

CHAPTER 11: AEGEAN PARTNERSHIP WITH CITY DISCOVERY

Members of the Program may earn miles from booking activities through AEGEAN’s partnership with City Discovery. It shall be made clear that the accrual of Miles will occur only after the Member’s reserved activity is completed. No Miles will be registered in case of a Member non-show or cancelation of the reservation.

MILES ACCRUAL:

1. In order to have Miles properly registered in an Account the corresponding transaction must have been made by the Member whose Miles&Bonus Account must also be in an active status.
2. Miles are accrued only under the condition that the corresponding transaction was made via AEGEAN’s website, www.aegeanair.com (http://tours.aegeanair.com/).
3. The Miles that can be gained are calculated as twice the cost of the reserved activity. If a Member opts not to carry out the particular activity partly or in whole, the miles will not be credited to the Member’s account.
4. In case of payment in currencies other than Euro, the amount of Award Miles registered in Member’s account is calculated based on the converted in Euro amount.
5. The Miles granted are Award Miles, as defined in chapter 3 “MILES/CATEGORIES ETC.”.
6. The Miles are registered solely in the Account of the Member who actually booked and made use of the activity, and are successfully credited provided that the Member’s data match with the customer’s as cited in the reservation.
7. Miles do not have any commercial value and cannot be exchanged for money. Any disposal (sale, exchange, etc.) of Miles or offers is automatically considered invalid.
8. In the event of the Program’s cancelation as specified in the General Terms, all the collected Miles shall be automatically canceled and cannot be exchanged with offers.
9.  Each member-passenger must indicate his/her Account Number when making the activity reservation. Otherwise proper registration of the Miles will not be possible. Booking confirmation itineraries, receipts, and/or any other relevant documentary evidence should be retained by the Member until the Miles appear in his/her Account, approximately one week after the activity completion. AEGEAN may, at its discretion, determine whether the documents submitted by the Member constitute sufficient proof or not.
10. AEGEAN holds no responsibility with regard to the conditions of the chosen activity, any cancelation, unavailability or other problems that may arise through the City Discovery reservation system, or due to failure of the activity provider to deliver the requested service.

11. In the event that earned Miles do not appear in the Account, please fill out the online request form  to retroactively claim Miles (through the Online Miles&Bonus Account Management on AEGEAN’s website, www.aegeanair.com) or notify AEGEAN accordingly by sending an e-mail with the transaction confirmation attached to miles_bonus@aegeanair.com; otherwise they will be lost. Such retroactive claims will be accepted only for activities that took place after August 3rd, 2011, when AEGEAN’s partnership with City Discovery commenced.

CHAPTER 12: AEGEAN PARTNERSHIP WITH HELLENIC DUTY FREE SHOPS

Program members may collect miles via purchasing from Hellenic Duty Free Shops by displaying their Miles&Bonus card to the cashier. It shall be made clear that the product purchase must be completed and successfully delivered before the corresponding miles are credited in the Member’s Account. Μembers can also redeem their miles against products purchased from Hellenic Duty Free Shops.

MILES ACCRUAL:

1. In order to have Miles properly registered in an Account the corresponding purchase must have been carried out by the Member whose Miles&Bonus Account must be in an active status.
2. The Miles that can be gained are calculated as twice the cost of purchases completed by the Member (1€ = 2 Miles). No Miles will be earned should there be a return or refusal to accept the product delivery or its unsuccessful delivery.
3. The Miles granted are Award Miles, as defined in chapter 3 “MILES/CATEGORIES ETC.".
4. Miles are credited solely in the Account of the Member who made the purchase, provided that the Member’s data match the buyer’s, as cited in the transaction, and are attributed two (2) weeks after the transaction, at the latest. Each Member may be informed about the accumulated Miles through the Miles&Bonus website on www.aegeanair.com or by calling 801 11 20000 (or +30 210 6261000 from a mobile phone or abroad, on a continuous basis, 24 hours a day, seven days a week).
5. The respective Miles from purchases at the Hellenic Duty Free shops may be credited in a unique Account and only once per transaction.
6. Miles do not have any commercial value and cannot be exchanged for money. Any disposal (sale, exchange etc.) of Miles or offers is automatically considered invalid.
7. In the event of the Programme’s cancellation as specified in the General Terms, all the collected Miles shall be automatically cancelled and cannot be exchanged with offers.
8. Each member must display the Miles&Bonus membership card indicate his/her Account Number when shopping. Otherwise proper registration of the Miles will not be possible. The purchase receipt should be retained by the Member until the Miles appear in his/her Account. AEGEAN may, at its discretion, determine whether the documents submitted by the Member constitute sufficient proof or not.
9. AEGEAN holds no responsibility with regard to the quality of the products or any other problem that may arise.
10. Any objections relating to Miles Account transactions concerning a claim for a retroactive credit should be notified to AEGEAN within twelve (12) months from of the date of the purchase, commencing from March 13th, 2012 (when the Aegean-Hellenic Duty Free partnership was initiated, by sending an e-mail to AEGEAN (to miles_bonus@aegeanair.com), having attached the purchase receipt, otherwise they will be lost.

MILES REDEMPTION ON HELLENIC DUTY FREE:

1. Members who wish to redeem miles at the Hellenic Duty Free Shops must have active accounts.
2. Members must have collected the adequate number of Award Miles in order to exchange them for products at the Hellenic Duty Free Shops, at their whole retail price.
3. The product purchase through Miles redemption is calculated based on the ratio 1 euro = 200 Award Miles.
4. The corresponding Award Miles are automatically deducted from the Member's Account at the time of the purchase.
5. The Member is not allowed to transfer the right to redeem miles to any third party.
6. No Miles refund will be accepted, once the redemption procedure has been completed, even if the purchased product is changed or returned.

CHAPTER 13: AEGEAN PARTNERSHIP WITH YES! HTOELS

Program members may collect miles via staying at YES! HOTELS by displaying their Miles&Bonus card at the check-in counter. It shall be made clear that the reservation must be completed before the corresponding miles are credited in the Member’s Account within one (1) week ensuing the check-out date. Μembers can also redeem their miles against free stays at YES! Hotels.

YES! HOTELS comprise these units: Semiramis, Twenty One, Kefalari Suites, Periscope, New.

MILES ACCRUAL:

1. In order to have Miles properly registered in an Account the corresponding reservation must have been carried out by the Member whose Miles&Bonus Account must be in an active status.
2. The Miles that can be gained are calculated as twice the cost of the reservation completed by the Member (1€ = 2 Miles). No Miles will be earned should there be a non-show incident. It should also be clarified that the Miles credited correspond with the total expenditure at Yes! Hotels, i.e. including the usage of extra facilities other than the stay itself.
3. The Miles granted are Award Miles, as defined in chapter 3 “MILES/CATEGORIES ETC.".
4. Miles are credited solely in the Account of the Member who made the purchase, provided that the Member’s data match the client’s, as cited in the transaction, and are attributed within one (1) week after the check-out date, at the latest. Each Member may be informed about the accumulated Miles through the Miles&Bonus website on www.aegeanair.com or by calling 801 11 20000 (or +30 210 6261000 from a mobile phone or abroad, on a continuous basis, 24 hours a day, seven days a week).
5. The respective Miles from Yes! Hotels reservations may be credited in a unique Account and only once per transaction.
6. Miles do not bear any commercial value and cannot be exchanged for money. Any disposal (sale, exchange etc.) of Miles or offers is automatically considered invalid.
7. In the event of the Program’s cancellation as specified in the General Terms, all the collected Miles shall be automatically cancelled and cannot be exchanged with offers.
8. Each member must display the Miles&Bonus membership card to indicate his/her Account Number when checking in at the hotel. Otherwise proper registration of the Miles will not be possible. The confirmation email or receipt, and/or any other relevant documentary evidence should be retained by the Member until the Miles appear in his/her Account. AEGEAN may, at its discretion, determine whether the documents submitted by the Member constitute sufficient proof or not.
9. AEGEAN holds no responsibility with regard to the quality of the supplied services, the availability or any other problem that may arise.
10. Any objections relating to Miles Account transactions concerning a claim for a retroactive credit should be notified to AEGEAN within twelve (12) months from of the check-out date, commencing from July 3^rd, 2012 (when the Aegean-Yes! Hotels partnership was initiated), by sending an e-mail to AEGEAN (to miles_bonus@aegeanair.com), having attached the relevant supporting documents, otherwise they will be lost.

MILES REDEMPTION ΑΤ YES! HOTELS:

1. Members who wish to redeem miles at the YES! HOTELS must have active accounts.
2. Members must have collected the adequate number of Award Miles in order to exchange them for free stays at Yes! Hotels.
3. The reservation through Miles redemption is calculated subject to the preferred hotel and room type, based on the rates of the chart below:
   
   

   All aforementioned redemption categories regard the Member him/herself, irrespective of each room’s capacity. For the stay of more than one (1) person per room, the following supplementary charges apply:

   • 2^nd person: €15 per night
   • 3^rd person, aged up to 4 years: no charge
   • 3^rd person, aged between 4 and 12 years: €15 per night (breakfast is not included)
   • 3^rd person, aged 12 years or more: €65 per night

Moreover, mileage redemption at YES! Hotels excludes taxes (VAT & municipal tax), as well as any supplementary charge (abbreviated as “Extra Charges”) that may arise during the Member’s stay at the hotel. The Charges are payable by the Member upon his/her check-out from the hotel.




4. The corresponding Award Miles are automatically deducted from the Member's Account at the time of the reservation completion (once the availability is verified).
5. The Member is not allowed to transfer the right to redeem miles to any third party.
6. No Miles refund will be accepted, once the redemption procedure has been completed, even if the purchased product is changed or returned.
7. Once the redemption procedure has been completed, the Member may request a cancelation under the following preconditions:
   1. If the cancelation is requested up to 24 hours prior to the declared hotel arrival time, then all the miles used for the redemption shall be refunded in full
   2. If the cancelation is requested within 24 hours from the declared hotel arrival time, then all the miles used for the redemption shall be lost.

CHAPTER 14: AEGEAN PARTNERSHIP WITH AMATHUS HOTELS

 

Program members may collect miles via staying at AMATHUS HOTELS by displaying their Miles&Bonus card at the check-in counter. It shall be made clear that the reservation must be completed before the corresponding miles are credited in the Member’s Account within one (1) week ensuing the check-out date.

 

AMATHUS HOTELS comprise these units: Amathus Beach Hotel Limassol (Cyprus), Amathus Beach Hotel Paphos (Cyprus), Amathus Beach Hotel Rhodes (Greece).

 

MILES ACCRUAL:

1. In order to have Miles properly registered in an Account the corresponding reservation must have been carried out by the Member whose Miles&Bonus Account must be in an active status.
2. The Miles that can be gained are calculated as twice the cost of the reservation completed by the Member (1€ = 2 Miles). No Miles will be earned should there be a non-show incident. It should also be clarified that the Miles credited correspond with the total expenditure at Amathus Hotels, i.e. including the usage of extra facilities other than the stay itself.
3. The Miles granted are Award Miles, as defined in chapter 3 “MILES/CATEGORIES ETC.".
4. Miles are credited solely in the Account of the Member who made the purchase, provided that the Member’s data match the client’s, as cited in the transaction, and are attributed within one (1) week after the check-out date, at the latest. Each Member may be informed about the accumulated Miles through the Miles&Bonus website on www.aegeanair.com or by calling 801 11 20000 (or +30 210 6261000 from a mobile phone or abroad, on a continuous basis, 24 hours a day, seven days a week).
5. The respective Miles from Amathus Hotels reservations may be credited in a unique Account and only once per transaction.
6. Miles do not bear any commercial value and cannot be exchanged for money. Any disposal (sale, exchange etc.) of Miles or offers is automatically considered invalid.
7. In the event of the Program’s cancellation as specified in the General Terms, all the collected Miles shall be automatically cancelled and cannot be exchanged with offers.
8. Each member must display the Miles&Bonus membership card to indicate his/her Account Number when checking in at the hotel. Otherwise proper registration of the Miles will not be possible. The confirmation email or receipt, and/or any other relevant documentary evidence should be retained by the Member until the Miles appear in his/her Account. AEGEAN may, at its discretion, determine whether the documents submitted by the Member constitute sufficient proof or not.
9. AEGEAN holds no responsibility with regard to the quality of the supplied services, the availability or any other problem that may arise.
10. Any objections relating to Miles Account transactions concerning a claim for a retroactive credit should be notified to AEGEAN within twelve (12) months from of the check-out date, commencing from August 10^th, 2012 (when the Aegean-Amathus Hotels partnership was initiated), by sending an e-mail to AEGEAN (to miles_bonus@aegeanair.com), having attached the relevant supporting documents, otherwise they will be lost.
11. In the event that the Member participates in other airlines’ Loyalty Programs, which also grant miles from Amathus hotels’ stays, the corresponding miles shall be credited to whichever Program the Member selects, at his/her own discretion.

CHAPTER 15: AEGEAN PARTNERSHIP WITH DAIOS HOTELS

Program members may collect miles via staying at DAIOS HOTELS by displaying their Miles&Bonus card at the check-in counter. It shall be made clear that the reservation must be completed before the corresponding miles are credited in the Member’s Account within one (1) week ensuing the check-out date.

DAIOS HOTELS comprise the following units: Daios Luxury Living (Thessaloniki), Daios Cove Resort (Crete).

MILES ACCRUAL:

1. In order to have Miles properly registered in an Account the corresponding reservation must have been carried out by the Member whose Miles&Bonus Account must be in an active status. Reservations made for the Member by any third party (e.g. travel agent) are exempted from mileage accrual.
2. The Miles that can be gained are calculated as twice the cost of the reservation completed by the Member (1€ = 2 Miles). No Miles will be earned should there be a non-show incident. It should also be clarified that the Miles credited correspond with the total expenditure at Daios Hotels, i.e. including the usage of extra facilities other than the stay itself.
3. The Miles granted are Award Miles, as defined in chapter 3 “MILES/CATEGORIES ETC.".
4. Miles are credited solely in the Account of the Member who made the reservation, provided that the Member’s data match the client’s, as cited in the transaction, and are attributed within one (1) week after the check-out date, at the latest. Each Member may be informed about the accumulated Miles through the Miles&Bonus website on www.aegeanair.com or by calling 801 11 20000 (or +30 210 6261000 from a mobile phone or abroad).
5. The respective Miles from Daios Hotels reservations may be credited in a unique Account and only once per transaction.
6. Miles do not bear any commercial value and cannot be exchanged for money. Any disposal (sale, exchange etc.) of Miles or offers is automatically considered invalid.
7. In the event of the Program’s cancellation as specified in the General Terms herein, all the collected Miles shall be automatically cancelled and are not exchangeable with offers.
8. Each member must present the Miles&Bonus card to indicate his/her Member ID when checking in at the hotel. Otherwise proper registration of the Miles will not be possible. The confirmation email or receipt, and/or any other relevant documentary evidence should be retained by the Member until the Miles appear in his/her Account. Aegean may, at its discretion, determine whether the documents submitted by the Member constitute sufficient proof or not.
9. Aegean holds no responsibility with regard to the quality of the supplied services, the availability or any other problem that may arise.

Any objections relating to Account transactions concerning a claim for a retroactive credit should be notified to AEGEAN within twelve (12) months from of the check-out date, commencing from October 29^th, 2012 (when the Aegean-Daios Hotels partnership was initiated), by sending an e-mail to AEGEAN (to miles_bonus@aegeanair.com), having attached the relevant supporting documents, otherwise they will be lost. 

CHAPTER 16: OTHER TERMS

1. AEGEAN, may at its discretion, unilaterally cancel the Programme at any time after giving one (1) month’s prior written notice to Members.
2. In the event of AEGEAN’s bankruptcy, insolvency, merger or dissolution in any manner, the Programme shall be automatically cancelled. At the same time, all Member Accounts and accumulated Miles will be abolished. Consequently, AEGEAN will bear no liability towards  Members,   nor will the Members be able to leverage  any further claim against AEGEAN.
3. AEGEAN’s liability towards Programme Members is limited. Under no circumstances shall AEGEAN be held accountable  for any case of negligence or damage (consequential loss included) arising from the  use or the implementation of the Programme. In all events, any liability of AEGEAN, whether contractual, tortuous or otherwise, to compensate members for damages, losses, costs or expenses  incurred from  any action or omission, shall be limited solely and exclusively to re-crediting the Member’s Account with the Miles corresponding to the contested offer. AEGEAN accepts no liability for any consequential damages.
4. AEGEAN shall not be liable for any loss, delay or direct and indirect damage deriving  from the use of a Programme offer, so long as that in the specific case, the offer provider is a third party and not AEGEAN. Liability shall lie exclusively with the third party making the special offer.
5. AEGEAN is not liable for any loss or damage incurred by Members or third parties due to any false or inaccurate representation of the Members’ personal data.
6. AEGEAN bears no liability for the accurate and timely performance of post office and courier services.
7. Members are responsible for informing AEGEAN in writing about any change in their personal data (name, surname, address etc.).
8. AEGEAN bears no liability for any errors, omissions or changes to the text and contents of the Terms which occur during the printing of this document or other documents relating to the Programme.
9. The Terms and Conditions of the Programme as well as the legal relationship between AEGEAN and the Members are subject to Greek Law, and thus the courts competent to settle any disputes which may arise due to the participation in the Programme are the Courts of Athens.

 

Personal data notice - Law 2472/1997.
A. Passengers' personal data are gathered, filed and processed by the company "AEGEAN AIRLINES S.A. – ANONYMOUS AIRLINE COMPANY" trading as "AEGEAN AIRLINES S.A." (hereinafter "AEGEAN") exclusively for the purposes of the “Miles&Bonus” Programme.
B. After completing and signing the written application for the Programme (or in case of an online application, after filling out the online form and e-mailing it), the passenger automatically grants AEGEAN the right, under Law 2472/1997, to use, process and forward his/her personal data, exclusively for the purposes of the "Miles&Bonus" Programme.
C. AEGEAN reserves the right to forward its Members’ personal data to any of the Programme’s associate companies– offer providers for operational or data-processing purposes, as well as for statistical and historical reasons.

D. Members may at any time access and learn about the content of their personal data files or object to any further processing of their data files in accordance with Article 13 of Law 2472/1997 on the protection of personal data.

Ε. Aegean reserves the right to use the Members’ e-mail address to send them updates regarding flights and/or newsletters or offers relating to its Miles&Bonus Programme.  The User has the right to opt for a removal of his/her address from the Aegean newsletter mailing list and have his/her details deleted from the database at any time, upon written notification to the e-mail miles_bonus@aegeanair.com.