The following terms and conditions ("Terms and Conditions") shall apply to a bid (“Offer”) or a request to upgrade now (“Instant Upgrade”) made by you (“you”) to Aegean Airlines S.A. (“AEGEAN” or “Airline”) for an opportunity to upgrade from the economy class that was originally purchased by you for travel with the Airline and/or its subsidiary Olympic Air S.A. (“Olympic Air”) to business class (“Upgrade”).
Offers can only be made on selected flights operated by AEGEAN and/or Olympic Air provided the passenger holds a valid and issued by AEGEAN and/or Olympic Air or by another airline Economy class ticket, for the concerned flight.
An Offer, when submitted by you in association with a booking made with the Airline and/or Olympic Air, whether made directly with the Airline and/or Olympic Air or indirectly through other means, and presented to the Airline and/or Olympic Air, shall entitle the person or persons named on the Offer, subject to these Terms and Conditions, to be considered for an Upgrade. If more than one passenger exists in the original flight booking the upgrade offer applies to each passenger. The offered amount will be multiplied by the number of persons included in the original flight booking. Prior to submitting your credit card details you will see the total amount for the upgrade.
The Airline is under no obligation to accept your Offer, and it makes no representation or commitment that any passenger will be upgraded. The acceptance of the Offer is at the sole discretion of the Airline. In the event that you have already filed a request for Business Class upgrade, other than the AEGEAN Upgrade Challenge, i.e. via Miles+Bonus coupons or award Miles, the Airline makes no commitment on the way the Business Class upgrade will be confirmed.
Airline has the right to change the lower and/ or upper limits related to the Οffer amount at its sole discretion.
Instant Upgrade refers to when you select your flight to be instantly upgraded to Business Class instead of applying for a bid “Offer”. When you choose the option to “Upgrade Now” and provided that there are seats available, then your upgrade request will be authorized and you will be charged directly. Option for Instant Upgrade will be offered from 120 hours before departure. Same Terms & Conditions apply either for the Bid (“Offer”) or for the Instant Upgrade.
You agree that your Offer remains open for acceptance by the Airline at any time up to seven (7) hours prior to the scheduled flight departure time. You may revise or cancel your Offer up to ten (10) hours prior to the scheduled flight departure time. Once your Offer is accepted by the Airline, you are legally bound to complete payment for the price stated in your final Offer and you are not entitled to withdraw anymore from your Upgrade, except and to the extent as described in these Terms and Conditions.
The Airline may accept your Offer any time between ninety-six (96) and seven (7) hours prior to the scheduled flight departure time. In the event the Airline accepts your Offer, your credit card shall be charged the full amount immediately upon acceptance, and the Airline will issue an Upgrade to each passenger included in your original flight booking. The total amount charged will include all applicable pre-payable taxes and fees (if any) for the Upgrade. An Upgrade that has been accepted by the Airline cannot be assigned, or transferred by you, in whole or in part to another person or flight.
In the event that AEGEAN and/or Olympic Air cancels a flight and re-accommodates you on to another AEGEAN and/or Olympic Air operated flight, any accepted Offer you made in connection with the original booking may be transferred to the new flight(s), provided that seats are still available in the higher class of service. If, for any reason, there are not enough seats available in the higher service class to fulfil your Upgrade (only where your original Offer has been accepted), any amounts paid by you for the Upgrade will be refunded to the credit card that was used to pay for the Upgrade. If your booking is transferred to a flight operated by an airline other than AEGEAN and/ or Olympic Air, in this event the Airline cannot guarantee an Upgrade to the higher class. In this case, any amounts paid by you for the Upgrade will be refunded to the credit card that was used to pay for the Upgrade and the above-mentioned set off rules will apply.
As soon as your Offer has been accepted, no refund, crediting or exchange whatsoever is possible, except in the following conditions:
10.1 The flight for which your Offer was accepted and for which you have received an Upgrade was cancelled.
10.2 The flight for which your Offer was accepted and for which you have received an Upgrade was cancelled and AEGEAN and/or Olympic Air has rebooked you for another flight, though in the service class of your original booking.
10.3 Your Offer was accepted and you received an Upgrade, but you were unable to obtain a seat in the service class of the Upgrade (e.g. due to a lack of availability). This includes equipment changes if on the new aircraft a seat in the higher service class is not available, or a delay in a connecting flight which meant that you missed the flight for which you received the Upgrade. Reasons which fall under your responsibility are not included.
If, due to equipment change, the higher service class on the route for which you purchased an Upgrade is available but has a different interior fitting, no refund can be claimed.
If the refund is approved, the amount paid for the Upgrade will be refunded to the payment card that was used to pay for the Upgrade. Should refunds be approved, they will be processed in the currency in which the Upgrade amount was charged (EURO).
If you paid for Security Fast Track and /or a Seat for an originally purchased AEGEAN and/or Olympic Air flight and your Offer was accepted, the amount paid will not be refunded and cannot be used for future trips.
The fare conditions for the original ticket you purchased shall remain in effect and will be applicable even if your Offer has been accepted and you have been upgraded, including, but not limited to, cancellation policies and change fees.
If your Offer has been accepted and you have been upgraded you can profit on the upgraded flight from the free baggage allowance according to the Upgrade class for the flight segment(s) your offer has been accepted. In the event that part of your itinerary includes a flight that is operated by another airline (other than AEGEAN and/ or Olympic Air), the baggage allowance of the upgraded compartment applies only to your flight with AEGEAN and/or Olympic Air and only for the upgraded segment.
Mileage accrual is applicable according to the original fare purchased. Miles do not change upon Upgrade.
The Airline does not guarantee specific seat assignments to passengers whose Offers are accepted and who are upgraded.
In the event your Offer was accepted and your credit card was charged the Offer amount but the Upgrade was not provided or received, you may ask for a refund provided that the conditions for which refunds are given as described in these Terms and Conditions have been satisfied. You hereby agree that when claiming a refund, you shall contact the Airline through the Customer Relations within twelve (12) months of the flight departure for which such refund is being claimed.
The Airline reserves the right to modify and otherwise change these Terms and Conditions at any time in its sole discretion. These modifications or changes shall not impact the Offers that have already been accepted.
These Terms and Conditions constitute the entire and only understanding between the parties regarding the Upgrade product, and replace any prior understandings or agreements (whether oral or written) relating to the subject matter hereof.
The failure of the Airline to exercise any of its rights shall not be construed as a waiver or relinquishment of the future performance of any of its rights, and your obligations with respect to such future performance shall continue in full force and effect.
These Terms and Conditions shall be governed by the laws of Greece. Without prejudice to your right under mandatory local laws to initiate legal proceedings before other competent courts, you submit to the exclusive jurisdiction of the courts of Greece, for settlement of any dispute which might arise as a result of or in connection with these Terms and Conditions.
These Terms and Conditions should be read in conjunction with the Airline’s and/ or Olympic Air’s Conditions of Carriage and Privacy Policy which documents are hereby incorporated into and form part of these Terms and Conditions.
All Offers must be paid using one of the following credit cards: VISA, MASTERCARD.
AEGEAN makes no representation that any Passenger will be upgraded regardless of whether or not seats are available in the class of service for which an Offer is being made.
Any changes that may occur to the fare conditions due to the upgrade, including, but not limited to, cancellation policies, change fees, baggage allowance, and rules relating to the accrual of Miles+Bonus miles, only apply to the leg that receives the Upgrade, not other flight legs purchased at the same time.
If the passenger changes their ticket, AEGEAN has no obligation to seat them in the upgraded class of service, unless they pay for the Upgrade as per the Airline’s and/ or Olympic Air’s standard change policies and the policies and conditions associated with the fare class of original ticket.
General seat availability does not necessarily imply that an auction for seat Upgrade will take place.