2-factor Authentication

Of course, your credentials are still the same.

You just have to follow a second step, every time you login to your account.

More particularly, you will receive an email or SMS (at the email address or the mobile number saved in your profile) including a 6-digit one-time code (OTP), to enter it and validate your identity.

Click here to reset your password.

Exactly. “2-factor Authentication” is a mandatory and essential process.

Login to your account and click on the section "My Profile", so as you update the contact info you wish.

To your email address or mobile number, saved in your profile. 

Login to your account and click on the section "My Profile", to ensure that the contact info saved in your profile is valid.

No, you will receive the one-time password to one, unique channel.

It is on you to decide where you shall receive the one-time password every time you sign in, either to your email address or the mobile phone number you have saved in your profile.

a) Login via aegeanair.com on desktop or mobile
Right, every time you sign in to your account through aegeanair.com, you should enter an one-time password.

b) Login via the AEGEAN app
If you login to your account via the AEGEAN app, the fact of entering the one-time password depends on the frequency of the app usage.
If you do not wish to enter the one-time password every time, you can select the option “Keep me logged in for 6 months” while filling in your credentials.

Don’t worry, just opt for resending the one-time password.

Don’t worry, just opt for resending the one-time password.

If this option does not work as well, contact us at 801 11 20000 from a landline or at (+30) 210 6261000 from a mobile or from abroad.

The “2-factor Authentication” process requires you to save at least one valid contact info, either email or mobile. If both info is invalid, the authentication of your account will not be completed.

Please contact us at 801 11 20000 from a landline or at (+30) 210 6261000 from a mobile or from abroad, so as we fill in the correct contact info with you.

The “2-factor Authentication” process requires you to save at least one valid contact info, either email or mobile. If none of your info is saved, the authentication of your account will not be completed.

Please contact us at 801 11 20000 from a landline or at (+30) 210 6261000 from a mobile or from abroad, so as we fill in your contact info with you.

You should download the latest version of the app and follow 2 steps to login to your account:

Step 1: Enter your email or Miles+Bonus member ID and password.
Step 2: Select the channel (email or SMS) through which you shall receive the one-time password so as you validate your identity.

Biometrics are personal data that can be used to identify individuals. Some examples are: Fingerprint, facial recognition etc.

To facilitate you, we simplify the login process to your account via the AEGEAN app. Verify your identity using your biometrics (if your device supports biometrics) and login to your account fast and easily!

Login through:

• A 4-digit PIN code, or
• Your fingerprint*, or
• Your facial recognition*.

*This feature should be supported by your device.

No, please check if your own device supports Biometrics.