Delayed baggage

Delayed baggage?

At AEGEAN  and Olympic Air, we’re committed to finding and returning your baggage to you as quickly as possible!
While rare, baggage delays can happen due to unforeseen circumstances such as severe weather, technical issues with baggage handling systems, or missing baggage tags. These situations may cause your baggage to arrive later than you do.
 

What to do next?

Watch our quick video or read the important information below to learn what steps you need to take if your baggage is delayed.


Is your baggage delayed?

If you can’t locate your baggage upon arrival, please check your mobile notifications. If you provided your phone number when booking your ticket or use the AEGEAN app, you should have already received an automated message with the latest update.
 

If you received a notification


In this case there’s no need to visit the baggage services office — we’re already aware of the delay, and our team is actively working to return your baggage to you as quickly as possible. Simply complete the online baggage claim form, including a description of your baggage and your contact details. We’ll take it from there.

You’ll receive regular updates on the progress of your claim.

   

If you didn’t receive a notification

 
In this case, please visit the AEGEAN or Olympic Air Baggage Services Office before leaving the baggage claim area. To ensure you receive timely updates, a valid mobile number and email address should have been inserted into your booking, even if your reservation was made by a third party.

Our team will register your baggage in the WorldTracer global tracking system and provide you with a File Reference (e.g., ATHA312345). Please keep this File Reference for future reference. You’ll receive regular updates on your case via text, phone, or email. You can also track your baggage status anytime using your File Reference through the link - Check baggage status.
 

Reimbursement for first-need expenses

If your baggage is delayed for more than 24 hours and you are not at your permanent residence, you may be eligible for reimbursement of essential expenses such as toiletries, underwear, and a change of clothing.

Reimbursement is based on actual expenses and submitted receipts. The amount is evaluated per day without your baggage and may vary by travel class:

  • Up to €40/day for Economy Class passengers
  • Up to €60/day for Business Class and Gold Miles+Bonus members

To request reimbursement, please contact us within 21 days of receiving your baggage and include:

  1. receipts for the purchased items
  2. your File Reference (e.g., ATHA312345)
  3. your flight details and passenger name(s)

If your baggage has not arrived after 5 days

If your baggage has not been located within five (5) days of arrival, your case will be escalated to our central baggage tracing team. A team member will contact you to request a detailed inventory form, describing the contents of your baggage as clearly and thoroughly as possible.

If you have already filled the inventory form, you are welcome to send it as a message through our contact form.

Accurate information will help us continue the search more effectively. Your cooperation is essential to assist our efforts in locating your baggage.

If your baggage is not found within 45 days

In the rare event your baggage is not located within 45 days, the settlement process will begin. For business class and Gold Miles+Bonus members, the tracing period may be shortened to 21 days. One of our representatives will contact you directly to guide you through the next steps and provide all necessary information for compensation or further action.

Unchecked baggage & forgotten personal items

AEGEAN is not responsible for any lost, forgotten, or damaged personal items brought onboard.

Forgot something on board?  Please contact the Baggage services office in the Baggage claim area.

If found, items can be:

  • collected in person, or
  • picked up by an authorized person.

Lost or forgotten items that have been found are kept in storage for 15 days. After this period, the items will be recycled or donated.