Fare Conditions
SPECIAL FARE CONDITIONS FOR SALE OVER THE INTERNET
The rules and fares presented concern those who use the AEGEAN website to purchase a ticket.
Through the online reservation management system, you can see and even modify, if you so wish, the ticket you purchased from AEGEAN’s website.
For codeshare flights, the fare rules shall apply as per section 4; terms of transfer and baggage allowance of the company operating the flight apply.
1. DOMESTIC NETWORK
1.1. Business Class Fare conditions for sale over the Internet
• Minimum stay: There is no limitation.
• Maximum stay: Return travel from last stopover point must commence no later than 12 months after departure from fare origin.
a) Penalties - Changes/Cancellations (C, D, Z, A): Cancellation before departure is allowed free of charge. It is allowed to change the date, flight or route, at any time, at the same booking class free of charge, or at the highest class available by paying the difference between the two fares.
b) Refund: It is allowed. For all refundable tickets, there is a €20 service fee for ticket refund for domestic and international flights.
c) Discounts for children/infants: Children (aged 2 to 12) pay 67% of the adult fare. Infants (under 2 years of age) travelling without a seat pay 10% of the adult fare.
1.2. Economy Class Fare conditions for sale over the Internet
• Minimum stay: There is no limitation.
• Maximum stay: Return travel from last stopover point must commence no later than 12 months after departure from fare origin.
a) Penalties - Changes/Cancellations:
i. Flex Fare (Y, B, M, H, Q, V, L, K, S, T, U, P Class): It is allowed to change the date, flight or route, at any time, at the same booking class free of charge, or at the highest class available by paying the difference between the two fares. In case of no-show, there is no extra charge.
ii. GoLight Fare (Y, B, M, H, Q, V, L, K, S, T, U, P Class): It is allowed to change the date, flight or route prior to departure with a charge of €40 (per passenger and per direction) at the same booking class or at the highest class available by paying the difference between the two fares plus €40 (per passenger and per direction). It is allowed only for the same fare group as the original (GoLight). In case of no-show, there can be no change in the date, flight or route.
TICKET CHANGE OR REISSUE MUST BE COMPLETED AT THE SAME TIME
b) Refund:
i. Flex Fare (Y, B, M, H, Q, V, L, K, S, T, U, P Class): The fare and taxes are refunded. There is a €45 cancellation penalty per direction, paid by the passenger to the company.
ii. GoLight Fare (Y, B, M, H, Q, V, L, K, S, T, U, P Class): The amount of taxes is refunded. There is a €20 service fee for ticket refund per ticket, paid by the passenger to the company.
c) Discounts for children/infants:
i. Flex Fare (Y, B, M, H, Q, V Class): Children (aged 2 to 12) pay 67% of the adult fare. Infants (under 2 years of age) travelling without a seat pay 10% of the adult fare.
ii. Flex Fare (L, K, S, T, U, P Class): There is no discounted fare for children. Infants (under 2 years of age) travelling without a seat pay 10% of the adult fare.
iii. GoLight Fare (Y, B, M, H, Q, V Class): Children (aged 2 to 12) pay 67% of the adult fare. Infants (under 2 years of age) travelling without a seat pay 10% of the adult fare.
iv. GoLight Fare (L, K, S, T, U, P Class): There is no discounted fare for children. Infants (under 2 years of age) travelling without a seat pay 10% of the adult fare.
2. PUBLIC SERVICE ROUTES
Destinations of public service routes:
Athens from/to Karpathos, Ikaria, Naxos, Sitia, Skiathos, Kithira, Leros, Milos, Paros, Skyros, Zakynthos.
Thessaloniki from/to Chios, Kalamata, Samos.
Rhodes from/to Kastellorizo.
• Minimum stay: There is no limitation.
• Maximum stay: Return travel from last stopover point must commence no later than 12 months after departure from fare origin.
a) Penalties - Changes / Cancellations:
Flex Fare (Y, B, M, H, Q, V, L, K, S, T, U, P Class): It is allowed to change the date, flight or route, at any time, at the same booking class free of charge, or at the highest class available by paying the difference between the two fares. In case of no-show, there is no extra charge.
b) Refund:
Flex Fare (Y, B, M, H, Q, V, L, K, S, T, U, P Class): The fare and taxes are refunded. There is a €45 cancellation penalty per direction, paid by the passenger to the company.
c) Discounts for children/infants:
i. Flex Fare (Y, B, M, H, Q, V, L Class): Children (aged 2 to 12) pay 67% of the adult fare. Infants (under 2 years of age) travelling without a seat pay 10% of the adult fare.
ii. Flex Fare (K, S, T, U, P Class): There is no discounted fare for children. Infants (under 2 years of age) travelling without a seat pay 10% of the adult fare.
3. INTERNATIONAL NETWORK
3.1. Business Class Fare conditions for sale over the Internet
• Minimum stay: There is no limitation.
• Maximum stay: Return travel from last stopover point must commence no later than 12 months after departure from fare origin.
a) Penalties - Changes / Cancellations (C, D, Z, A): It is allowed to change the date, flight or route at the same booking class free of charge or at the highest class available by paying the difference between the two fares. In case of no-show, there is no extra charge.
b) Refund: The fare and taxes are refunded. There is a service fee for ticket refund of €20 per ticket, paid by the passenger to the company.
c) Discounts for children/infants: Children (aged 2 to 12) pay 67% of the adult fare. Infants (under 2 years of age) travelling without a seat pay 10% of the adult fare.
3.1.1. Economy Class Fare conditions for sale over the Internet for flights between Greece and Cyprus, Serbia, Romania, Bulgaria, Albania, Bosnia-Herzegovina, North Macedonia.
• Minimum stay: There is no limitation.
• Maximum stay: Return travel from last stopover point must commence no later than 12 months after departure from fare origin.
a) Penalties - Changes / Cancellations:
i. Flex Fare (Y, B, M, H, Q, V, L, K, S, T, U, P Class): It is allowed to change the date, flight or route, at any time, at the same booking class free of charge, or at the highest class available by paying the difference between the two fares. In case of no-show, there is no extra charge.
ii. GoLight Fare (Y, B, M, H, Q, V, L, K, S, T, U, P Class): It is allowed to change the date, flight or route prior to departure with a charge of €45 (per passenger and per direction) at the same booking class or at the highest class available by paying the difference between the two fares plus €45 (per passenger and per direction). It is allowed only for the same fare group as the original (GoLight). In case of no-show, there can be no change in the date, flight or route.
TICKET CHANGE OR REISSUE MUST BE COMPLETED AT THE SAME TIME
b) Refund:
i. Flex Fare (Y, B, M, H, Q, V, , L, K, S, T, U, P Class): The fare and taxes are refunded. There is a cancellation penalty of €50 per direction, paid by the passenger to the company.
ii. GoLight Fare (Y, B, M, H, Q, V, L, K, S, T, U, P Class): The amount of taxes is refunded. There is a service fee for ticket refund of €20 per ticket, paid by the passenger to the company.
c) Discounts for children/infants:
i. Flex Fare (Y, B, M, H, Q, V, Class): Children (aged 2 to 12) pay 67% of the adult fare. Infants (under 2 years of age) travelling without a seat pay 10% of the adult fare.
ii. Flex Fare (L, K, S, T, U, P Class): There is no discounted fare for children. Infants (under 2 years of age) travelling without a seat pay 10% of the adult fare.
iii. GoLight Fare (Y, B, M, H, Q, V, Class): Children (aged 2 to 12) pay 67% of the adult fare. Infants (under 2 years of age) travelling without a seat pay 10% of the adult fare.
iv. GoLight Fare (L, K, S, T, U, P Class): There is no discounted fare for children. Infants (under 2 years of age) travelling without a seat pay 10% of the adult fare.
3.1.2. Economy Class Fare conditions for sale over the Internet for flights between Greece and Italy, Austria, Germany, Hungary, Czech Republic, Turkey, Israel, Poland, Switzerland, Lebanon, Jordan, Georgia, Croatia, Malta, Armenia, Slovenia, Ukraine, Montenegro, Tunisia.
• Minimum stay: There is no limitation.
• Maximum stay: Return travel from last stopover point must commence no later than 12 months after departure from fare origin.
a) Penalties - Changes / Cancellations:
i. Flex Fare (Y, B, M, H, Q, V, L, K, S, T, U, P Class): It is allowed to change the date, flight or route, at any time, at the same booking class free of charge, or at the highest class available by paying the difference between the two fares. In case of no-show, there is no extra charge.
ii. GoLight Fare (Y, B, M, H, Q, V, L, K, S, T, U, P Class): It is allowed to change the date, flight or route prior to departure with a charge of €60 (per passenger and per direction) at the same booking class or at the highest class available by paying the difference between the two fares plus €60 (per passenger and per direction). It is allowed only for the same fare group as the original (GoLight). In case of no-show, there can be no change in the date, flight or route.
TICKET CHANGE OR REISSUE MUST BE COMPLETED AT THE SAME TIME
b) Refund:
i. Flex Fare (Y, B, M, H, Q, V, L, K, S, T, U, P Class):
The fare and taxes are refunded. There is a cancellation penalty of €60 per direction, paid by the passenger to the company.
ii. GoLight Fare (Y, B, M, H, Q, V, L, K, S, T, U, P Class):
The amount of taxes is refunded. There is a service fee for ticket refund of €20 per ticket, paid by the passenger to the company.
c) Discounts for children/infants:
i. Flex Fare (Y, B, M, H, Q, V, Class): Children (aged 2 to 12) pay 67% of the adult fare. Infants (under 2 years of age) travelling without a seat pay 10% of the adult fare.
ii. Flex Fare (L, K, S, T, U, P Class): There is no discounted fare for children. Infants (under 2 years of age) travelling without a seat pay 10% of the adult fare.
iii. GoLight Fare (Y, B, M, H, Q, V, Class): Children (aged 2 to 12) pay 67% of the adult fare. Infants (under 2 years of age) travelling without a seat pay 10% of the adult fare.
iv. GoLight Fare (L, K, S, T, U, P Class): There is no discounted fare for children. Infants (under 2 years of age) travelling without a seat pay 10% of the adult fare.
3.1.3. Economy Class Fare conditions for sale over the Internet for flights between Greece and France, Belgium, United Kingdom, Spain, Sweden, Denmark, Estonia, Finland, Norway, Netherlands, Luxembourg, Ireland, Latvia, Russia, Portugal, Morocco.
• Minimum stay: There is no limitation.
• Maximum stay: Return travel from last stopover point must commence no later than 12 months after departure from fare origin.
a) Penalties - Changes / Cancellations:
i. Flex Fare (Y, B, M, H, Q, V, L, K, S, T, U, P Class): It is allowed to change the date, flight or route, at any time, at the same booking class free of charge, or at the highest class available by paying the difference between the two fares. In case of no-show, there is no extra charge.
ii. GoLight Fare (Y, B, M, H, Q, V, L, K, S, T, U, P Class): It is allowed to change the date, flight or route prior to departure with a charge of €70 (per passenger and per direction) at the same booking class or at the highest class available by paying the difference between the two fares plus €70 (per passenger and per direction). It is allowed only for the same fare group as the original (GoLight). In case of no-show, there can be no change in the date, flight or route.
TICKET CHANGE OR REISSUE MUST BE COMPLETED AT THE SAME TIME
b) Refund:
i. Flex Fare (Y, B, M, H, Q, V, L, K, S, T, U, P Class):
The fare and taxes are refunded. There is a cancellation penalty of €60 per direction, paid by the passenger to the company.
ii. GoLight Fare (Y, B, M, H, Q, V, L, K, S, T, U, P Class):
The amount of taxes is refunded. There is a service fee for ticket refund of €20 per ticket, paid by the passenger to the company.
c) Discounts for children/infants:
i. Flex Fare (Y, B, M, H, Q, V Class): Children (aged 2 to 12) pay 67% of the adult fare. Infants (under 2 years of age) travelling without a seat pay 10% of the adult fare.
ii. Flex Fare (L, K, S, T, U, P Class): There is no discounted fare for children. Infants (under 2 years of age) travelling without a seat pay 10% of the adult fare.
iii. GoLight Fare (Y, B, M, H, Q, V Class): Children (aged 2 to 12) pay 67% of the adult fare. Infants (under 2 years of age) travelling without a seat pay 10% of the adult fare.
iv. GoLight Fare (L, K, S, T, U, P Class): There is no discounted fare for children. Infants (under 2 years of age) travelling without a seat pay 10% of the adult fare.
3.1.4. Economy Class Fare conditions for sale over the Internet for flights between Greece or any international origin (as stated in paragraphs 3.1.1. & 3.1.2.) and Egypt. Also, for flights originating Greece or any international origin (as stated in paragraphs 3.1.1. & 3.1.2.) to Saudi Arabia.
• Minimum stay: There is no limitation.
• Maximum stay: Return travel from last stopover point must commence no later than 12 months after departure from fare origin.
a) Penalties - Changes / Cancellations:
i. FLEX Fare (Y / B / M / H Class): It is allowed to change the date, flight or route, at any time, at the same booking class free of charge, or at the highest class available by paying the difference between the two fares. In case of no-show, there is a charge of €50.
ii. SAVER Fare (Q / V / / L / K Class): It is allowed to change the date, flight or route at any time with a charge of €50 per direction in the same booking class or at the highest class available by paying the difference between the two fares plus €50 per direction. In this case, the non-refundable amount remains non-refundable. In case of no-show, there is a charge of €50.
iii. SAVER Fare (S / T / U / P Class): It is allowed to change the date, flight or route at any time with a charge of €50 per direction at the same booking class or at the highest class available by paying the difference between the two fares plus €50 per direction. In this case, the non-refundable amount remains non-refundable. In case of no-show, no change in the reservation is allowed.
TICKET CHANGE OR REISSUE MUST BE COMPLETED AT THE SAME TIME
b) Refund:
i. FLEX Fare (Y / B / M / H Class):
The fare and taxes are refunded. There is a service fee for ticket refund of €20 per ticket, paid by the passenger to the company.
ii. SAVER Fare (Q / V / / L / K / S / T / U / P Class):
The amount of taxes is refunded. There is a service fee for ticket refund of €20 per ticket, paid by the passenger to the company.
c) Discounts for:
i. FLEX Fare (Y / B / M / H / Q / V / Class): Children (aged 2 to 12) pay 67% of the adult fare. Infants (under 2 years of age) travelling without a seat pay 10% of the adult fare.
ii. SAVER Fare (L / K / S / T / U / P Class): There is no discounted fare for children. Infants (under 2 years of age) travelling without a seat pay 10% of the adult fare.
3.1.5. Economy Class Fare conditions for sale over the Internet for flights originating Saudi Arabia to Greece or any international destination (as stated in paragraphs 3.1.1. & 3.1.2.).
• Minimum stay: There is no limitation.
• Maximum stay: Return travel from last stopover point must commence no later than 12 months after departure from fare origin.
a) Penalties - Changes / Cancellations:
i. FLEX Fare (Y / B / M / H Class): It is allowed to change the date, flight or route, at any time, at the same booking class free of charge, or at the highest class available by paying the difference between the two fares. In case of no-show, there is a charge of €50.
ii. SAVER Fare (Q / V / / L / K Class): It is allowed to change the date, flight or route at any time with a charge of €50 per direction at the same booking class or at the highest class available by paying the difference between the two fares plus €50 per direction. In this case, the non-refundable amount remains non-refundable. In case of no-show, there is a charge of €50.
iii. SAVER Fare (S / T / U / P Class): It is allowed to change the date, flight or route prior to departure with a charge of €50 per direction in the same booking class or at the highest class available by paying the difference between the two fares plus €50 per direction. In this case, the non-refundable remains non-refundable. In case of no-show, no change in the reservation is allowed.
TICKET CHANGE OR REISSUE MUST BE COMPLETED AT THE SAME TIME
b) Refund:
i. FLEX Fare (Y / B / M / H Class):
The fare and taxes are refunded. There is a service fee for ticket refund of €20 per ticket, paid by the passenger to the company.
ii. SAVER Fare (Q / V / / L / K / S / T / U / P Class): The fare and the amount of taxes are refundable, with a cancellation penalty of €50 per direction, and there is a service fee for ticket refund of €20 per ticket. These amounts are paid by the passenger to the company.
c) Discounts for children/infants:
i. FLEX Fare (Y / B / M / H / Q / V / Class): Children (aged 2 to 12) pay 67% of the adult fare. Infants (under 2 years of age) travelling without a seat pay 10% of the adult fare.
ii. SAVER Fare (L / K / S / T / U / P Class): There is no discounted fare for children. Infants (under 2 years of age) travelling without a seat pay 10% of the adult fare.
4. CODE SHARE FLIGHTS
4.1. Business Class Fare conditions for sale over the Internet for codeshare flights.
• Minimum stay: There is no limitation.
• Maximum stay: Return travel from last stopover point must commence no later than 12 months after departure from fare origin.
a) Penalties - Changes / Cancellations (C / D / Z Class): It is allowed to change the date or flight at the same booking class free of charge or at the highest class available by paying the difference between the two fares. In case of no-show, there is no extra charge.
b) Refund: The fare and taxes are refunded. There is a service fee for ticket refund of €20 per ticket, paid by the passenger to the company.
c) Discounts for children/infants: Children (aged 2 to 12) pay 67% of the adult fare. Infants (under 2 years of age) travelling without a seat pay 10% of the adult fare.
4.2. Economy Class Fare conditions for sale over the Internet for codeshare flights (incl. GR domestic*) with:
Air Baltic* / Ethiopian Airlines / Etihad Airways* / Bulgaria Air* / Gulf Air* / Air Serbia* / Lufthansa / Swiss International Airlines / Egyptair* / Tarom / Austrian Airlines / Siberia Airlines* / Scandinavian Airlines* / Brussels Airlines / Turkish Airlines / Tap Portugal* / Oman Air*
Note: Exceptions apply for Lufthansa & Brussels Airlines. For details and conditions, please refer to paragraph 4.4.
• Minimum stay: There is no limitation.
• Maximum stay: Return travel from last stopover point must commence no later than 12 months after departure from fare origin.
a) Penalties - Changes / Cancellations:
i. FLEX Fare (Y / B / M / H Class): It is allowed to change the date or flight at any time, at the same booking class free of charge, or at the highest class available by paying the difference between the two fares. In case of no-show, there is a charge of €100.
ii. SAVER Fare (Q / V / L / K Class): It is allowed to change the date or flight at any time with a charge of €75 per direction in the same booking class or at the highest class available by paying the difference between the two fares plus €75 per direction. In this case, the non-refundable amount remains non-refundable. In case of no-show, there is a charge of €100.
iii. SAVER Fare (S / T / U / P Class): It is allowed to change the date or flight at any time with a charge of €75 per direction at the same booking class or at the highest class available by paying the difference between the two fares plus €75 per direction. In this case, the non-refundable amount remains non-refundable. In case of no-show, no change in the reservation is allowed.
TICKET CHANGE OR REISSUE MUST BE COMPLETED AT THE SAME TIME
b) Refund:
i. FLEX Fare (Y Class): The fare and taxes are refunded. There is a service fee for ticket refund of €20 per ticket, paid by the passenger to the company.
ii. FLEX Fare (B / M / H Class): The fare and taxes are refunded, with a cancellation penalty of €70 per direction. There is a service fee for ticket refund of €20 per ticket. These amounts are paid by the passenger to the company.
iii. SAVER Fare (Q / V / / L / K / S / T / U / P Class): The amount of taxes is refunded. There is a service fee for ticket refund of €20 per ticket, paid by the passenger to the company.
c) Discounts for:
i. FLEX Fare (Y / B / M / H / Class): Children (aged 2 to 12) pay 67% of the adult fare. Infants (under 2 years of age) travelling without a seat pay 10% of the adult fare.
ii. SAVER Fare (Q / V Class): Children (aged 2 to 12) pay 67% of the adult fare. Infants (under 2 years of age) travelling without a seat pay 10% of the adult fare.
iii. SAVER Fare (L / K / S / T / U / P Class): There is no discounted fare for children. Infants (under 2 years of age) travelling without a seat pay 10% of the adult fare.
4.3. Economy Class Fare conditions for sale over the Internet for codeshare flights (incl. GR domestic*) with:
Air Canada* / Singapore Airlines* / Hainan Airlines
• Minimum stay: There is no limitation.
• Maximum stay: Return travel from last stopover point must commence no later than 12 months after departure from fare origin.
a) Penalties - Changes / Cancellations:
i. FLEX Fare (Y / B / M / H Class): It is allowed to change the date or flight at any time, at the same booking class free of charge, or at the highest class available by paying the difference between the two fares. In case of no-show, there is a charge of €200.
ii. SAVER Fare (Q / V / L / K Class): It is allowed to change the date or flight at any time with a charge of €200 per direction in the same booking class or at the highest class available by paying the difference between the two fares plus €200 per direction. In this case, the non-refundable amount remains non-refundable. In case of no-show, there is a charge of €200.
iii. SAVER Fare (S / T / U / P Class): It is allowed to change the date or flight at any time with a charge of €200 per direction at the same booking class or at the highest class available by paying the difference between the two fares plus €200 per direction. In this case, the non-refundable amount remains non-refundable. In case of no-show, no change in the reservation is allowed.
TICKET CHANGE OR REISSUE MUST BE COMPLETED AT THE SAME TIME
b) Refund:
i. FLEX Fare (Y Class): The fare and taxes are refunded. There is a service fee for ticket refund of €20 per ticket, paid by the passenger to the company.
ii. FLEX Fare (B / M / H Class): The fare and taxes are refunded, with a cancellation penalty of €200 per direction. There is a service fee for ticket refund of €20 per ticket. These amounts are paid by the passenger to the company.
iii. SAVER Fare (Q / V / / L / K / S / T / U / P Class): The amount of taxes is refunded. There is a service fee for ticket refund of €20 per ticket, paid by the passenger to the company.
c) Discounts for:
i. FLEX Fare (Y / B / M / H / Class): Children (aged 2 to 12) pay 67% of the adult fare. Infants (under 2 years of age) travelling without a seat pay 10% of the adult fare.
ii. SAVER Fare (Q / V Class): Children (aged 2 to 12) pay 67% of the adult fare. Infants (under 2 years of age) travelling without a seat pay 10% of the adult fare.
iii. SAVER Fare (L / K / S / T / U / P Class): There is no discounted fare for children. Infants (under 2 years of age) travelling without a seat pay 10% of the adult fare.
4.4. Economy Class Fare conditions for sale over the Internet for codeshare flights on selected routes with: Lufthansa / Brussels Airlines
Lufthansa Routes:
From Athens to Berlin / Frankfurt / Hannover / Hamburg / Munich / Brussels / Barcelona / Paris / London / Amsterdam / Warsaw
From Heraklion to Frankfurt / Munich
From Thessaloniki to Frankfurt
From Kerkyra / Heraklion / Kalamata / Rhodos / Thesalloniki to Amsterdam
From Kerkyra / Heraklion / Kalamata / Rhodos / Thesalloniki to Warsaw
Brussels Airlines Routes:
From Athens to Brussels
• Minimum stay: There is no limitation.
• Maximum stay: Return travel from last stopover point must commence no later than 12 months after departure from fare origin.
a) Penalties - Changes / Cancellations:
i. FLEX Fare (Y / B / M / H Class): It is allowed to change the date or flight at any time, at the same booking class free of charge, or at the highest class available by paying the difference between the two fares. In case of no-show, there is a charge of €100.
ii. SAVER Fare (Q / V / L / K / S / T / U / P Class): It is allowed to change the date or flight at any time, at the same booking class free of charge, or at the highest class available by paying the difference between the two fares. In case of no-show, there is a charge of €100.
TICKET CHANGE OR REISSUE MUST BE COMPLETED AT THE SAME TIME
b) Refund:
i. FLEX Fare (Y Class): The fare and taxes are refunded. There is a service fee for ticket refund of €20 per ticket, paid by the passenger to the company.
ii. FLEX Fare (B / M / H Class): The fare and taxes are refunded, with a cancellation penalty of €70 per direction. There is a service fee for ticket refund of €20 per ticket. These amounts are paid by the passenger to the company.
iii. SAVER Fare (Q / V / L / K / S / T / U / P Class): The fare and taxes are refunded, with a cancellation penalty of €70 per direction. There is a service fee for ticket refund of €20 per ticket. These amounts are paid by the passenger to the company.
c) Discounts for:
i. FLEX Fare (Y / B / M / H / Class): Children (aged 2 to 12) pay 67% of the adult fare. Infants (under 2 years of age) travelling without a seat pay 10% of the adult fare.
ii. SAVER Fare (Q / V Class): Children (aged 2 to 12) pay 67% of the adult fare. Infants (under 2 years of age) travelling without a seat pay 10% of the adult fare.
iii. SAVER Fare (L / K / S / T / U / P Class): There is no discounted fare for children. Infants (under 2 years of age) travelling without a seat pay 10% of the adult fare.
GENERAL TERMS
- The maximum number of baggage allowance per passenger is five (5).
- For each transaction via the AEGEAN Call Center, there is a service fee for ticket issuance of €20. The fee is not credited.
- In case of cancellation, non-use of the ticket or part thereof and money refund, there is a service fee for ticket refund of €20, which applies to all categories of fares.
- In case of change of the ticket through our Call Center or company offices there is a €20 service fee for ticket reissue for domestic and international flights, which applies to all categories of fares.
- Individual modifications in a party reservation can be made only through the Call Center.
- On partially used tickets that have already been reissued once, a change can only be made by the reservation department or at the airport for a service fee for ticket reissue of €20.
- Round trip tickets or multiple flight tickets should be used by the traveller in totality and in the order in which they have been issued.
If a passenger is a holder of such a ticket but does not intend to travel on one or a number of the flights, they will be able to issue their ticket again including only the flights they wish to take provided that they have informed the Company before their departure. The ticket will be re-issued based on the terms of the fare category that has been chosen during the initial issue of the ticket. This procedure may be carried out only by the Reservations Department of the company or at the airport with a €20 service fee for ticket reissue per ticket.
- In the case a holder of such a ticket does not arrive at the airport at the time of departure of the first flight, without having previously informed the Company (No-Show), the ticket is canceled for all flights. The ticket can only be issued based on the terms of the fare category selected and provided that these terms allow the change or re-issue of a ticket. In this case there will be a €20 service fee for ticket reissue fee per ticket. This procedure may be carried out only by the Reservations Department of the company or at the offices of our company at the airport, provided that there are available seats.
TICKET CHANGE FEE
- The ticket change fee is based on the fare terms valid on the date the change is made.
- In return tickets with a change in the fare category, the passenger will be charged for both routes.
- The change fee is not credited.
- For codeshare flights with Star Alliance members, the number of miles to be awarded is subject to the terms and conditions of each airline's loyalty program.
NAME CHANGE POLICY
The ticket is a personal document and can not be transferred to another person.
Any change of name is allowed only in the following cases, always subject to the provision of an official document, either as an original or by fax or email, proving the correct name.
1. If the reservation was made with the surname of one spouse instead of the other or vice versa.
2. If there was an error in the entry of the name with Latin characters, e.g. MPAMPIS instead of BABIS.
3. If the passenger has two names, and only one was entered during the reservation process.
4. If there is confusion regarding the name and surname, e.g. GEORGE/PAPADOPOULOS instead of PAPADOPOULOS/GEORGE.
There is a name change fee of €20 for the aforementioned changes. In the event of a fare/tax difference, the corresponding amount will be charged normally.
REROUTING
It is allowed for all categories of fares, provided that the total amount of the new route is equal to or greater than the amount of the original fare, regardless of the point of departure/destination.
It is allowed for international open jaw* trips for wholly Golight or Flex tickets.
It is allowed for domestic open jaw* trips for wholly Flex tickets, provided same fare is booked for the whole journey.
In partially used tickets and in case the remaining segments concern a trip within Greece, there is no possibility of changing the ticket to an international destination.
Please note that rerouting cannot be done through AEGEAN's website. Rerouting (changing the points of departure and/or destination) can be made only through our Call Center.
*Open jaw: A trip that is essentially of a round trip or circle trip nature except that the outward point of departure and the inward point of arrival, or vice versa, are not the same.
Note: The air carrier reserves the right to change the aforementioned fees at any time and without prior notice.