Changes & Cancellations

 

Do you want to change, cancel or request a refund for your booking?

Sometimes travel plans change and you may need to amend your booking. With AEGEAN, you can do it at any time as long as:

  1. You request changes before check-in of the original flight closes. See check-in times.
  2. The departure time of the new flight is at least 1 hour after the time of change.

Applicable for changes either online or via the AEGEAN call center.

1. The conditions applying for booking changes, cancellations and refunds differ depending on the fare class and fare category you have chosen to travel. Additionally, the change and cancellation rules apply per route.

  • Specific fares may involve charges for making changes (date, flight or route).
  • Any change of name is allowed only in particular cases with a fee.
  • Ticket change or reissue should be completed at the same time.
  • For refundable tickets, there is a service fee for ticket refund of €23 per ticket applies for both domestic and international flights.
  • Taxes are refundable in full for all tickets. A service fee for ticket refund of €23 per ticket applies.
  • In case of not showing up for a flight and regarding specific fare categories, there may be a charge or changes (in date, flight or route) may not be allowed.
  • Please check all fare conditions in detail here.
2. As far as redemption tickets (Miles+Bonus Program/Alpha Bonus Scheme/€pistrofi loyalty Program/Bank of Cyprus antamivi Scheme) are concerned, the following apply:
  • You can change your ticket's date and time, up to 30 min before the flight's departure time, upon a service fee of €23 per ticket.
  • Taxes are refundable in full for all tickets. A service fee for ticket refund of €23 per ticket applies.
  • Changes are permitted on the same fare category.
  • Rerouting is not permitted.
  • Tax difference is collected, if any.

3. The process of changing a reservation can be completed through My Booking via all AEGEAN digital channels. However, the following transactions can be made only through the AEGEAN call center*:
  • For return tickets or tickets with multiple segments, in case of not showing up at the first flight’s departure, any changes to the subsequent flights.
  • Reroutings (changing the points of departure and/or destination).
  • Booking cancellations.

For codeshare flights, the fare rules and terms of transfer of the Airline operating the corresponding flight apply.

*For each transaction (per ticket) via the AEGEAN call center, there is a service fee of €23.

Has your flight been cancelled? Find your options.

  • Proceed with a request for Credit Voucher of equal value to the ticket purchased. We offer an additional 10% on the Credit Voucher value. You will receive it as soon as possible and you will be able to redeem your Credit Voucher on any future flight within the next 18 months. If you will not use it, you are eligible to request a monetary refund, either for the total or the remaining unused amount.
  • Proceed with rebooking your flight at no cost only through the AEGEAN call center.
  • In case you do not want to proceed with a Credit Voucher or a rebooking, you may request for refund for your future cancelled flight through here.