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  4. Free Business Class Upgrade - Terms and Conditions

Free Business Class Upgrade - Terms and Conditions

  1. The benefit of free Business Class upgrade is available for Silver and Gold Miles+Bonus members only.
  2. Silver members are eligible to 2 free Business Class upgrades and Gold members are eligible to 4 free Business Class upgrades.
  3. The benefit is provided upon tier upgrade or renewal and can be requested within the period that the tier is valid.
  4. Free Business Class upgrade can be requested by the member only, online through their Miles+Bonus account, up to 2 hours prior to the respective flight departure. It is clarified that the free Business Class upgrade cannot be requested after 22:00 (GR time), for flights departing until 09:00 (GR time) the upcoming day.
  5. The request for free Business Class upgrade can be confirmed up until flight departure (for example: At the airport - during check-in, at the gate, during boarding), upon availability.
  6. The benefit can be used by the member for himself/herself or other passengers, only provided that those passengers are in the same booking with himself/herself. Therefore, the benefit cannot be used for other passengers, not travelling along with the member entitled to the benefit.
  7. General Business Class availability does not necessarily imply that a Free Business Class upgrade will be provided.
  8. The benefit is available for flights operated exclusively by AEGEAN and Olympic Air.
  9. The request for free Business Class upgrade is available per flight. In case of connecting flights, more than one request can be made – at the same time.
  10. The member should have a valid and paid Economy Class ticket with confirmed booking either with AEGEAN as the validating carrier (stock number 390) or Olympic Air as the validating carrier (stock number 050).
  11. It is clarified that the benefit of free baggage allowance, for a confirmed Free Business Class upgrade request, is offered only for AEGEAN and Olympic Air flights and not for any other carriers that may be included in the same ticket.
  12. In case the member has already checked-in for the Economy Class ticket, and the Free Business Class upgrade is confirmed afterwards, the member needs to check-in again after receiving the new email confirmation with the Business Class ticket.
  13. In case the booking contains more than one AEGEAN (stock number 390) or Olympic Air (stock number 050) ticket, for the same passenger, the request for Free Business Class upgrade is not available.
  14. In case the booking contains more than one passengers eligible for a Free Business Class upgrade, and each passenger wants to use his/her benefit, then the passengers should contact AEGEAN’s call center to split their booking first and then they may continue with their online upgrade request.
  15. Free Business Class upgrade is not permitted: 1) For the following booking classes in Light ticket: U, P, T. 2) When the ticket includes charter flights. 3) For free tickets, award tickets from miles redemption, award tickets from points redemption through bank loyalty schemes, tickets on non-published fare and/or fare that is not displayed in the ticket, group and barter tickets.
  16. It is clarified that, after the Free Business Class upgrade confirmation:
    a) Date and time changes are permitted based on the fare rules of the original booked ticket. Any change of the upgraded flight and/or any other flight included in the same ticket can be performed only by contacting AEGEAN’s Call Center at 801 11 20000 (from a fixed phone) or at (+30) 210 6261000 (from a mobile phone or from abroad), on a continuous basis, 24 hours a day, 7 days a week, upon a re-issue fee of 23 euros per ticket. In case of date and time change, if there is no availability for Free Business Class upgrade, the already used benefit of upgrade will not be reused.
    b) Rerouting is permitted in the original Economy fare and the original benefit of upgrade cannot be reused. If the member wishes to upgrade again his/her ticket with the new route, a new request of Free Business Class upgrade must be made through the same online process.
    c) In cases of non-show or voluntary cancellation, the already used benefit of upgrade cannot be re-used.
    d) In case the member doesn’t wish to travel in Business Class, the cancellation should be requested by the member through the AEGEAN call center. In that case, a ticket change is required as well. The ticket change or cancelation will take place according to the terms & conditions of the original booked ticket and the already used benefit of upgrade will not be refunded.
  17. There might occur a difference between the initially purchased ticket and the new, higher class of service in taxes, airport duties, A.I.A. (Athens International Airport) charges, insurance surcharges, as well as any additional charge or fee imposed by any Public Authority. This difference in the charges is payable by the member and are due upon issuing the upgrade award. If additional taxes apply during the upgrade procedure of your ticket to Business Class, a call center agent will contact the member.
  18. If the member has already filed a request for a Business Class upgrade through the Aegean Upgrade Challenge, the airline makes no commitment on the way the Business Class upgrade will be confirmed.
  19. AEGEAN Pass tickets can only be upgraded to Business Class only by using the Free Business Class upgrade benefit. In case a passenger uses the Free Business Class upgrade benefit, a ticket change is not permitted.
  20. Mileage accrual is applicable according to the original purchased fare and not the flown cabin class (Business Class) and miles will be credited to the member’s account within 10 working days upon the flight completion.
  21. If the member is travelling with an infant, Free Business Class upgrade is permitted. No separate request for Free Business Class upgrade will be required for the infant.
  22. It is clarified that the member is eligible to cancel online only the requests that are on “Waiting list” status.
  23. In case the request for Free Business Class Upgrade is confirmed and member has already paid for a non-refundable additional baggage, the paid amount is not refundable.
  24. In the event that the upgrade request is confirmed at the airport, while check in has been completed, additional services such as baggage or/ and Fast Track that may have been included in the original booking, cannot be used for a future flight.

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