Flexibility for your ticket

Light

• Ticket changes with a fee. [1]
• Hold my Booking service with a fee.

Flex

• Unlimited ticket changes without rebooking fee. [1]
• Refundable with a cancelation fee.
• Hold my Booking service with a fee.

ComfortFlex

• Unlimited ticket changes without rebooking fee. [1]
• Refundable with a cancellation fee.
• Change to an earlier or later flight within the same day, without a fee or fare difference charge. [2]
• Hold my Booking service with a fee.

Notes

Clarifications

• Fare rules apply.
• Ticket changes via the call center are charged with 23 EUR service fee. In case online ticket change is not technically supported as an option, service fee is not charged for ticket change via the call center. 

• Unlimited ticket changes without rebooking fee. [1]
• Refundable.
• Change to an earlier or later flight within the same day, without a fee or fare difference charge. [2]
• Hold my Booking service with a fee.

Notes

Clarifications

• Fare rules apply.
• Ticket changes via the call center are charged with 23 EUR service fee. In case online ticket change is not technically supported as an option, service fee is not charged for ticket change via the call center. 

Light

• Allowed ticket changes with a charge: 

- the date, the flight and the route prior to departure (per passenger and per segment) 
- for the same booking class or higher and only for the same fare group as the original (i.e. Light). 

• In case of voluntary cancellation taxes are refundable in full. A refund charge of 23€ per ticket applies.
• In case of no-show, there can be no change in the date, flight or route, only cancellation is allowed.

*All above are also valid for bookings on Saver fare.

Flex

• Unlimited ticket changes without rebooking fee. [1]
• Refundable with a cancelation fee.

ComfortFlex

• Unlimited ticket changes without rebooking fee. [1]
• Refundable with a cancellation fee.
• Change to an earlier or later flight within the same day, without a fee or fare difference charge. [2]

You can rebook your ticket:

1. online through My booking
2. through our call center
3. through your travel agent

Notes

Clarifications

• Fare rules apply.
• Ticket changes via the call center are charged with 23 EUR service fee. In case online ticket change is not technically supported as an option, service fee is not charged for ticket change via the call center. 

• Unlimited ticket changes without rebooking fee. [1]
• Refundable.
• Change to an earlier or later flight within the same day, without a fee or fare difference charge. [2]

You can rebook your ticket:

1. online through My booking 
2.  through our call center 
3. through your travel agent.

Notes

Clarifications

• Fare rules apply.
• Ticket changes via the call center are charged with 23 EUR service fee. In case online ticket change is not technically supported as an option, service fee is not charged for ticket change via the call center. 

You may request a credit voucher of the same value as the ticket purchased plus an additional 10% of your initial ticket price (10% top up is not offered for flights cancellations due to severe weather conditions or strike). You will be able to redeem your Credit Voucher on any future flight within the next 18 months.

In case you already have a Credit Voucher you can Check your Balance here and Redeem it by clicking here.

 You can rebook your ticket on any available flight to the same destination at a new time or future date and/or to a different destination, through our call center or through your travel agent. You may contact us, 24/7, at: 

• 801 11 20000 for all national calls within Greece (option 4) or
• +30 210 62 61 000 for all international calls and mobiles (option 4) or
• click here for more options per country.

We inform you that you can change your ticket even after your initial flight date.

Please note that we are currently receiving a high volume of calls. We apologize for any delayed response.

You may request a monetary refund for the value of your ticket online. Find out more here. 

In case you already have a Credit Voucher and you do not want to use it, you are eligible to request a monetary refund, either for the total or the remaining unused amount, 12 months after the date of its issuance.