Reservations Department

PASSENGER NOTIFICATION SERVICE

We would like to inform you that as of Tuesday November 29th, we are launching a new automated schedule change notification process. Communication for involuntary changes will be significantly simplified, replacing time consuming manual process of contacting passengers. Aegean will be able to react quickly and efficiently to external events, such as schedule changes. Passengers will receive English or Greek notification by email or SMS. PASSENGER NOTIFICATION SERVICE, is applicable to passengers who have booked their tickets from Aegean’s website, call center or ticket office.

Reservations and general enquiries

Calls from

Telephone number

Greece (landline phones)

801 11 20000

Greece (mobile phones)

(+30) 210 6261000

0871 200 0040

Italy

(+39) 06 - 97150533

Germany

(+49) 06 - 92385630

U.S.A. & other countries

(+30) 210 6261000

The reservations department can be reached daily, from 7:00 to 23:00, Greek time. Our staff will be more than happy to assist you and give you all the necessary information.
Contact us

To book seats on Aegean Airlines flights or flights operated in cooperation with other airlines (Lufthansa, bmi, Brussels Airlines, Tap Air Portugal).
To issue an e-ticket.
For information on flights, fares, as well as new services.
For tickets/bookings changes or cancellations.
To find out the telephone numbers and addresses of our offices.
To redeem your Miles&Bonus miles for tickets or car rental.
To use points on your Alpha Bank ‘Bonus’ Card to purchase a ticket.
For special services – children travelling alone, pets, persons with special needs.
For any information regarding your journey.

Ιf tickets are purchased through our reservations department or airport offices in Greece, a service charge of €20 for domestic flights and international flights will be charged (per ticket). For tickets purchased through our international offices, the following charges will apply: Germany - €20, Italy - €20, Spain - €20, Belgium - €20, United Kingdom - GBP10, Russia - €20, Cyprus - €20, and for Israel 45 USD.

The Service Fee for buying a ticket from Aegean’s website is €4 for domestic flights and €6 for international flights per passenger (adult and child, infant excluded), and is non-refundable. For flights originating in the UK, the Service Fee is £5. The Service Fee for booking classes P is €1 for domestic flights and €2 for international flights. The Service Fee for booking classes U, T is €4 for domestic and international flights For flights originating in the UK, the corresponding Service Fee for booking classes P is GBP 2 and is non-refundable.

When refund of either fare or taxes occurs, then a refund fee of €14 for domestic flights & international flights will be charged.

For every ticket change request at Aegean ticketing offices and call centre, a reissue fee of 20 € for domestic & international tickets will be charged

If a passenger fails to occupy reserved space, the carrier will cancel all other reservations held by such passenger for continuing or return space. Carriers are not liable for such cancellation, but will refund in accordance with Voluntary Refund provisions (IATA Passenger Air Tariff regulation, chapter 8, paragraph 12).

Tickets are personal and not transferable. Names on tickets may under no circumstances be altered (IATA Passenger Air Tariff regulation, Part 1, chapter 13.2, paragraph 13.2.2).