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Reservations Department

PASSENGER NOTIFICATION SERVICE

We would like to inform you that as of Tuesday November 29th, we are launching a new automated schedule change notification process. Communication for involuntary changes will be significantly simplified, replacing time consuming manual process of contacting passengers. Aegean will be able to react quickly and efficiently to external events, such as schedule changes. Passengers will receive English or Greek notification by email or SMS. PASSENGER NOTIFICATION SERVICE, is applicable to passengers who have booked their tickets from Aegean’s website, call center or ticket office.

Reservations and general enquiries
Calls from
Telephone number
Greece (landline phones)
801 11 20000
Greece (mobile phones)
(+30) 210 6261000
UK
0871 200 0040
UK
(+44) 208 7593800
Italy
(+39) 06 - 97150533
Germany
(+49) 06 - 92385630
U.S.A.
(+1) 855-323-4326
Spain
(+34) 935 500550
Belgium
(+32) 275 34710
Cyprus
(+35) 722 654100
Italy
(+39) 069 7150532-33
France
(+33) 170 031323
Other countries
(+30) 210 6261000

The reservations department can be reached daily, 24 hours a day. Our staff will be more than happy to assist you and give you all the necessary information.
Contact us

  • To book seats on Aegean Airlines flights or flights operated in cooperation with other airlines.
  • To issue an e-ticket.
  • For information on flights, fares, as well as new services.
  • For tickets/bookings changes or cancellations.
  • To find out the telephone numbers and addresses of our offices.
  • To redeem your Miles&Bonus miles for tickets or car rental.
  • To use points on your Alpha Bank ‘Bonus’ Card to purchase a ticket.
  • For special services – children travelling alone, pets, persons with special needs.
  • For any information regarding your journey.

Ιf tickets are purchased through our reservations department or airport offices in Greece, a service charge of €20 for domestic flights and international flights will be charged (per ticket). For tickets purchased through our international offices, the following charges will apply: Germany - €20, Italy - €20, Spain - €20, Belgium - €20, United Kingdom - GBP10, Russia - €20, Cyprus - €20, and for Israel 45 USD.


When refund of either fare or taxes occurs, then a refund fee of €20 for domestic flights &  international flights will be charged.

For every ticket change request at Aegean ticketing offices and call centre, a reissue fee of 20 € for domestic & international tickets will be charged

For non-show tickets (i.e. when, despite having issued the ticket and without Aegean’s prior notice, the passenger does not appear at the airport to fly), the ticket is automatically canceled and depending on the fare class the passenger will be charged a non-show fee . The passenger reserves the right to change the ticket’s date and time upon a re-issue fee of 20 Euros per ticket, on top of the non-show fee (Ticket Change Policy and rules will apply).

Tickets are personal and not transferable. Names on tickets may under no circumstances be altered (IATA Passenger Air Tariff regulation, Part 1, chapter 13.2, paragraph 13.2.2).