|1.1 EXCESS BAGGAGE
1.2 SPECIAL BAGGAGE
1.3 PIECE ALLOWANCE
1.4 BAGGAGE CONTENT
1.5 DANGEROUS GOODS
1.6 DELAYED BAGGAGE
1.7 PREPAID EXCESS BAGGAGE
1.1 EXCESS BAGGAGE
EXCESS BAGGAGE AND WEIGHT CHARGES
For passengers who have had tickets issued up to and including 14th June 2012, baggage allowance is based on the charge per kilo policy, while starting 15 June 2012, the per-bag policy described in detail below will apply.
With regards to excess weight charges we advise you that there is a capability to pre-pay via the A3 website or mobile site or call center as per the charges below:
*IT IS NOT POSSIBLE TO CARRY LUGGAGE ABOVE 32KG. ANYTHING ABOVE 32KG MUST BE TRANSPORTED AS CARGO. EXTRA WEIGHT FOR BUSINESS CLASS PASSENGERS CAN BE CARRIED AS ONE ADDITIONAL PIECE OF LUGGAGE ACCORDING TO THE CHARGES ABOVE
In case of prepaying additional weight from our call center or additional pieces of luggage separately, there is an additional charge of 8 euros per passenger
1.2 SPECIAL BAGGAGE
Carriage of Musical Instruments
Aegean Airlines provides to passengers, the opportunity to travel with their musical instrument - which must be carried in a secure, hard case. The instrument may be checked in to be carried in the hold, or taken with passenger on board the plane. If checked in, the weight of the instrument is counted as part of your regular baggage allowance and any excess weight will be charged as appropriate. Also, when passengers check in the instrument will be asked to sign a Limited Release Form, in which they agree that the musical instrument is being carried entirely at their own liability.
If passengers wish to take the instrument with them on board the plane, it will be counted as hand luggage and its dimensions must not exceed 55cm in length x 40cm in height x 23cm in width; it must not weigh more than 8 kilos. If the instrument exceeds these limits then an extra seat must be reserved, to be charged at the least costly regular fare available, as the dimesions must be:
· Up to 1.40cm in length X 0.58cm in height X 0.32cm in width (from cabin floor)
· Up to 1.10cm in length X 0.42cm in height X 0.50cm in width (from seat).
Weapon is in the medium category (55€)
Passenger’s weapon is under 15 kilos and 1.40, then the charge will be according to the small category.
*Same rates for domestic and international routes.**Rates apply per direction.
** First set of ski/golf/snowboard is free
**Attention: for ARN-KLX-ARN route, golf equipment is charged from the first set with €40 per sector.
***Arms of police officers and body guards swords belonging to army officers and civilians holding gun license for personal protection are not charged.
***A passenger’s scuba diving equipment may be accepted as checked baggage provided the air or oxygen supply bottles (included spare bottles) are completely empty. The passenger must be requested to demonstrate this at check-in by opening the valve.
To be charged at the above rates, the sports equipment must consist of no more than the following items. If additional items are to be carried apart from those listed below for each form of equipment, then excess baggage charges will be levied.
WINTER SKIING EQUIPMENT
A pair of skis, a pair of ski-poles, boots, one helmet
WATER SKIING EQUIPMENT
A pair of water skis (standard size), or a pair of slalom skis
A golf bag containing golf clubs, balls, tees and a pair of golfing shoes. There is a limitation on the Golf equipment depending on the aircraft type and you must contact help desk in order to confirm space availability.
One snowboard, a pair of boots and helmet.
One regular bike (no motor, no e-bike) or one special children’s trolley to use with a bike or a one-wheel bike.
BICYCLE (Tandem)A tandem bike with maximum 2 seats (no motor, no e-bike).
The maximum permitted length is 2 metres. Surfboards will be treated as windsurfing boards when greater than 2 metres in length.
KITE BOARD/ WAKE BOARD
A kite and one board / A board.
A board, one set of body protection (knee, arms etc.), a helmet.
A board, a sail, a boom, one gear bag and a mask.
One set of bow and arrow packed in a durable protective container.
A bowling bag, a bowling ball and a pair of shoes.
A set of parachute equipment packed in one container.
A set of hang gliding equipment packed in one container.
A board, one set of body protection (knee, arms etc) and a helmet.
A board (exceeding 2m)
A set of rackets and balls packed in a bag.
A backpack, one ice pick and a pair of climbing iron.
CANOE KAYAK EQUIPMENT
A canoe or a kayak (no motor attached).
A set of javelin equipment packed in one container.
SPORTS AND HUNTING GUNS, PISTOLS, RIFLES PLUS AMMUNITION
Must be declared and are classified according to their weight and/or length, into the category of Medium Sport Equipment and shall be charged accordingly.
Note: On journeys involving a transatlantic flight and on flights operated in cooperation with other airlines, the charges may differ.
INSTRUCTIONS FOR REQUESTING A SPECIAL BAGGAGE WITHIN THE BOOKING FOR BOTH DOMESTIC AND INTERNATIONAL ROUTINGS
For carriage to be approved, you must insert into booking -in advance of passenger's journey- the relevant entry (SSR) of your GDS using SPEQ abbreviation and NN status, by notifying the items in question, kilos and dimensions. An Aegean reply will follow upon the SSR status (HK or UC), accompanied -where needed- with a respective SSR which will provide you with the correct details. In case you haven't followed these details in first place, you should insert a new correct SSR. Afterwards the same procedure will be followed by Aegean for the reply.
Following items may also be accepted at check-in without reservation, if space available:
For more information regarding entries, please contact the relevant Help Desk of your GDS or visit your GDSs Help/Info Pages.
1.3 PIECE ALLOWANCE
Permitted Limit for Baggage and Hand Luggage
The passenger’s baggage is defined as the bags or cases containing the clothes and other items to be taken on his journey.
The maximum weight for one piece is restricted to 32kg. Any piece exceeding 32kg has to be sent as cargo.
Each passenger is entitled to carry 2 pieces weighing up to 32 kilos each on all domestic and international flights, to be handed over at check-in. Infants (0 to 2 years old) have 1 piece allowance of up to 20 kilos and one fold-up, collapsible stroller.
Each passenger may carry on board the plane up to two pieces of hand luggage, of which the first may not be larger than 55cm in length x 40cm in height x 20cm in width (or 20cm in length for clothes-carriers), and the second no larger than 45cm in length x 35cm in height x 20cm in width. The first item may not exceed 8 kilos in weight, and the second may not exceed 5 kilos.
Each passenger may carry 1 piece weighing up to 20 kilos on all domestic and international flights, to be handed over at check-in. Infants (0 – 2 years old) have 1 piece allowance of up to 20 kilos and one fold-up, collapsible stroller.
Star Alliance Gold and Miles & Bonus Gold members are entitled to one additional piece of luggage with maximum weight as per compartment booked, free of charge.
As hand-baggage the allowable limits depending on the location travelled. Not allowed to carry extra weight.
1.4 BAGGAGE CONTENT
Checked BaggageFoodstuffs in semi-solid or liquid form must be suitably packed in wooden cases with absorbent material to avoid any leakage which might cause damage to the property of others. If carrying food you should also bear in mind regulations limiting the importing of foodstuffs that may apply in various states.
The following items should not be placed within the cases passengers check in, but must always be kept with them: medicines, jewellery, cash, insurance policies, securities, contracts, official papers, deeds, samples, electronic devices (videocameras, laptops, rechargers, etc.) and in general any valuables or fragile items.
If passengers want to transport fragile items, during the luggage control they will be asked to sign a document (Limited Release Form), which indicates that the transport of the items is at their own risk.
The following items may not be taken into the security restricted area or the passenger cabin of the aircraft:
a) Guns and other weapons
Any item capable, or appearing capable, of firing a projectile or causing injury.
Objects that by their external shape or marking give the impression of being weapons, munitions, or explosive or inflammable substances or can be used as such.
Carriage of arms and ammunition is covered by IATA Resolution 745a. Weapons or ammunition with explosive or incendiary projectiles may not be carried as checked baggage. Military weapons may not be carried as checked baggage
Any arms and ammunition which are permitted for transportation must be checked-in and carried in hold - carriage in the cabin is not permitted.
Transportation of arms and ammunition is under the passenger’s own responsibility.
Acceptance of Arms
The following items are accepted for transportation in hold.
Passengers are not permitted to carry any arms nor any articles which could be used as arms in their hand baggage or otherwise on their person in the passenger cabin during flight.
Passengers may carry hunting or sporting arms exclusively checked baggage which is loaded In the airplane cargo compartment and which must be unloaded and contained in a break proof container (e. g. a marketed gun case).:
Sporting guns, sporting pistols/revolvers and sporting rifles
Other small defense arms, such as knives, daggers, stilettos, etc.
Transportation of arms must be pre-notified
EXCEPTION: The personal weapon (handgun/pistol) of military staff may be accepted in the checked baggage under the following conditions:
Weapon must be unloaded
Weapon and ammunition must be suitably packed
SSR code: “WEAP”
Note: Passenger must always provide a permit for weapons in need of permit.
The following packing conditions must be met for arms:
Arms must be unloaded
Arms must be suitably packed, in a strong rigid container made of wood, metal, fiber, or the in the special “security item” envelope provided by Aegean
Weapon and ammunition must be suitably packed and separated
Interline transportation of arms
Acceptance for interline transportation is subject to prior approval from the carriers involved.
Acceptance of Ammunition
Ammunition is considered dangerous goods; consequently, acceptance is limited:
Only ammunition for sporting firearms of small caliber may be accepted as checked baggage Transportation of ammunition must be pre-notified SSR code: “WEAP”
Packing of Ammunition
The ammunition must be
packed separately from the firearm
packed in a strong outer container made of wood, metal or fiberboard
protected, inside the container, against shock and secured against any movement
packed in such a way that it cannot function accidentally
Only ammunition for small arms (i. e. hunting and sporting arms) will be accepted up to a maximum of 5 kg / 11 Ib gross weight per passenger and only for carriage in or as checked baggage.
Note: Restrictions may be different for code-share flights operated by another carrier.
Interline Transportation of Ammunition
Acceptance for interline transportation is subject to prior approval from the carriers involved.
INSTRUCTIONS FOR REQUESTING A WEAPON WITHIN THE BOOKING FOR BOTH DOMESTIC AND INTERNATIONAL ROUTINGS
You must insert into booking -in advance of passenger’s journey- the relevant entry (SSR) of your GDS using WEAP abbreviation and HK status, by notifying the type of weapon and the quantity of ammunition. The approval for carriage is given only upon arrival by Airport Security Authorities and not by Aegean Airlines.
Attention: The quantity of ammunitions must not exceed 5 kilos gross weight per person for that person’s own use, excluding ammunition with explosive or incendiary projectiles. Allowances for more than one passenger must not been combined into one or more packages.
For more information regarding entries, please contact the relevant Help Desk of your GDS or visit your GDS’s Help/Info Pages.
b) Sharp and pointed weapons and other items
Pointed or bladed articles capable of causing injury, including:
Any blunt object capable of causing injury, including:
Any explosive or highly flammable material which might endanger the health of passengers and crew or the safety, in all respects, of the aircraft or personal items carried thereon.
Any chemical or toxic substance which might endanger the health of passengers and crew, or the safety, in any way, of the aircraft or personal items carried thereon. Including:
Contents of hand luggage
Please remember that passengers may not carry items which might cause injury or bodily harm. For example:
We must remind you of the current comprehensive prohibition on taking any sharp metal objects on board the plane, including knives or penknives, scissors, knitting needles, manicure sets, etc.
Any such items found will be confiscated by the airport authorities; the company accepts no responsibility for their return to passengers, nor can there be any question of compensation being paid in the event of loss. Items of the sort described may be carried only in the baggage checked in by customers for carriage in the hold.
Liquids carried in hand luggage – New E.U. security measures
As of 06/11/2006, new security measures will be in effect at all airports in the European Union (European Commission Regulation 1546/06) regarding liquids carried in hand luggage. According to the new European Regulation, such items (e.g. water, alcohol and beverages, gel, cream, glue, lotion, perfume, shampoo, mascara, lip gloss, hair spray, toothpaste, shaving foam, aerosols, contact lens solution, honey, marmalade, soup, olive oil, any other item of similar consistency) have been added to the list of prohibited articles that passengers may not carry on board, unless conditions are met.
The new regulation is applied in addition to the existing rules for items that are not allowed to be carried on board an aircraft and affects only the liquid items in passenger’s hand luggage and not the checked-in baggage.
Here below you will find useful information and guidelines for passenger’s better and faster service at all airports to which the new rules apply.
Items that can be carried in passenger’s hand luggage:
1.5 DANGEROUS GOODS
We ask our passengers to respect the ban on carrying the materials and substances listed below, which might cause irreparable damage to passenger’s own health and safety, and that of their fellow passengers. The materials and substances prohibited include:
For more information on Baggage-Carrying Liability, please visit the ‘Legal Information’ page.
1.6 DELAYED BAGGAGE
If passengers are unable to locate their baggage upon arrival, they must immediately report it to the Aegean Airlines Ground Staff prior to leaving the airport. Passenger’s baggage details will be entered into a worldwide baggage tracing system (Worldtracer) and passenger will be provided with a File Reference ID. Please refer to the given file locator in all communication regarding passenger’s delayed baggage.
Claims for damage or loss to items in checked baggage, which are fragile, perishable or of special value cannot be accepted.
By clicking on the following link you can be informed about the status of passenger’s baggage tracing procedure. Passengers just have to enter their 10-character file reference (e.g. ATHA312345) as well as their last name in the relevant boxes.
Online baggage tracing
If passenger wish to print the “Passenger form for checked baggage” please click on the link below: Passenger form for checked baggage
For more information please contact our staff at the airport where passenger claimed his/her lost baggage (up until the 5th day of his/her claim)
From the 6th day and onwards please contact our Lost and Found department at the Athens International airport, by dialing +30 210 3530546. If passenger’s baggage is not traced after a period of 45 days, the procedure of reimbursement will begin.
Aegean Airlines would like to assure you that will make every possible effort to trace passenger’s baggage.
1.7 PREPAID EXCESS BAGGAGE THROUGH AMADEUS/SABRE/TRAVELPORT
Amadeus/Sabre/Travelport users in following markets can display, book, price and sell prepaid excess baggage for Aegean flights.
Travel Agent Markets
Greece (GR), Cyprus (CY),Austria (AT), Czech Republic (CZ), Denmark (DK), Estonia (EE), France (FR), Germany (DE), Italy (IT), Latvia(LV), Lithuania (LT), Norway (NO), Russia (RU), Spain (ES), Sweden (SE), Switzerland (CH), United Kingdom (GB), Australia (AU), Faroe Islands (FO), Hungary (HU), Ireland (IE), Israel (IL), Moldova (MD), Montenegro (ME), Portugal (PT), Serbia (RS), Turkey (TR).
Greece (GR), Cyprus (CY),Australia (AU), Austria (AT), Belgium (BE), Czech Republic (CZ), Denmark (DK), Egypt (EG), France (FR), Germany (DE), Hungary (HU), Ireland (IE), Israel (IL), Italy (IT), Kuwait (KW), Lebanon (LB), Luxemburg (LU), Netherlands (NL), Norway (NO), Poland (PL), Portugal (PT), Romania (RO), Russia (RU), Switzerland (CH), Spain (ES), Sweden (SE), Slovakia (SK), Turkey (TR), United Kingdom (GB), USA (US), Ukraine(UA).
Travelport Users (WorldSpan & Galileo):
Greece (GR), Cyprus (CY), Albania (AL), Australia (AU), Austria (AT), Azerbaijan (AZ), Belgium (BE), Bulgaria (BG), Czech Republic (CZ), Denmark (DK), Egypt (EG), Estonia (EE), France (FR), Great Britain (GB), Hungary (HU), Ireland (IE), Israel (IL), Italy (IT), Kuwait (KW), Latvia (LV), Lebanon (LB), Lithuania (LT), Luxemburg (LU), Netherlands (NL),Norway (NO), Portugal (PT), Romania (RO), Serbia (RS), Slovakia (SK), Spain (ES), Sweden (SE), Switzerland(CH), Turkey (TR), Ukraine(UA)
Excess baggage is considered each physical piece exceeding free baggage allowance as shown on passenger’s ticket.
-All passenger type codes (ADT, CHD, etc), except infants.
-Individual and Group PNRs
-Published and IT ticket fares
* Prepaid excess baggage will be issued on EMD-A and since EMD is not yet interlineable, prepaid excess baggage cannot be issued for other airline stock and other airline flights. In case of interline itinerary, Resolution 302 applies and paper XSB ticket must be issued prior flight departure by A3 staff.
Charges for prepaid excess baggage
Prices have been filed through ATPCO in order for prepaid excess baggage to be automatically priced through
the Airline Ancillary Services (AAS) solution and issued as EMD-A.
- Excess Baggage EMDs are non-refundable for voluntary cases.
In case of passenger’s decision to use part of the extra baggage bought, the unused pieces will remain non-refundable.
For example: passenger has bought 3 pieces in excess and now wants to fly with 2 pieces only.
Excess baggage can be refunded in full for all involuntary cases and for lost baggage.
- Travel Agencies will only be able to display EMDs issued in their agency. Travel agencies are not able to display an EMD issued by A3 or by a different travel agency.
- Travel Agencies are not entitled to exchange Excess baggage EMDs. If such EMD is presented for exchange then travel agent must encourage passenger to arrange exchange with Aegean call center (801 11 20000 or +30210 6261000) prior to flight departure.
-The prepaid baggage EMD is valid for one year from the date of issue.
-If EMD-A has been issued for a specific route and passenger wants to use only ticket, in order to use EMD-A for different than issued date/flight for same route, then this EMD-A should be disassociated from original ticket. Association/disassociation is done by A3 Travel Agency help desk.
-In case of schedule change no actions in regards of prepaid EMD-A are required by travel agencies:
EMD-A will remain associated to original ticket in case of involuntary revalidation by A3 upon travel agent request to A3 help desk
EMD-A will be associated to a new ticket in case of involuntary reissue by A3 upon travel agent request to A3 help desk
EMD-A will be reissued in case of involuntary rerouting by A3 upon travel agent request to A3 help desk.