EXCESS BAGGAGE AND WEIGHT CHARGES

For passengers who have had tickets issued up to and including 14th June 2012, baggage allowance is based on the charge per kilo policy, while starting 15 June 2012, the per-bag policy described in detail below will apply.

 

With regards to excess weight charges we advise you that there is a capability to pre-pay via the A3 website or mobile site or call center as per the charges below:

• Pre-pay via A3 website www.aegeanair.com or mobile site (mobile.aegeanair.com) or via the A3 call center

	Extra Pieces		Extra Weight (it can be prepaid only via Aegean Call Center)
	Economy Class (up to 20kg)	Business Class (up to 32kg)	Economy Class (over 20 up to 32kg)	Business Class*
Domestic and Flights from Greece/to Larnaca and respectively	EUR12 / GBP10		EUR12 / GBP10	-
International (except for flights from Greece/to Larnaca and respectively)	EUR25 / GBP20		EUR25 / GBP20

 

 

• Paying excess weight at the airport

 

	Extra Pieces		Extra Weight
	Economy Class (up to 20kg)	Business Class (up to 32kg)	Economy Class (over 20 up to 32kg)	Business Class*
Domestic and Flights from Greece/to Larnaca and respectively	EUR20 / GBP16		EUR20 / GBP16	-
International (except for flights from Greece/to Larnaca and respectively)	EUR40 / GBP32		EUR40 / GBP32

 

*IT IS NOT POSSIBLE TO CARRY LUGGAGE ABOVE 32KG. ANYTHING ABOVE 32KG MUST BE TRANSPORTED AS CARGO. EXTRA WEIGHT FOR BUSINESS CLASS PASSENGERS CAN BE CARRIED AS ONE ADDITIONAL PIECE OF LUGGAGE ACCORDING TO THE CHARGES ABOVE

Notice:

In case of prepaying additional weight from our call center or additional pieces of luggage separately, there is an additional charge of 8 euros per passenger

IMPORTANT NOTES:

• The new policy applies exclusively to flights operated by Aegean. Itineraries that other airlines included or on flights operated in cooperation with other airlines, the charges may differ. For more information, please contact the validating carrier

• Charges for additional bags may be prepaid up to one hour before flight departure.

• In the event of a request for reissuance of a ticket initially issued under the previous baggage allowance policy (that is, before 14 June 2012), the new policy for charges per bag will apply.

• All excess baggage services (XBAG, XBAC, XBGS, XBGC) effective for sales on/after 06Mar13, will be non-refundable.
  Exceptions
  Excess baggage can be refunded in full for:
  1. all involuntary cases.
  2. lost baggage.
  3. excess baggage issued on/before 05th of March 2013, can be refunded in full.

• Payment for additional bags through Aegean's website is not possible for infants. Payment of charges for additional bags may only be made through the company's call center or through the ticket counters at the airport (see charges listed above).

• The maximum number of Baggage that a customer can present at the airport for check-in is limited to 5 pieces.

	Special Baggage
	Category	Description	Charge
	Small	Golf kit**	€35/GBP30/USD45
		Skis (first set of ski is free)*	€35/GBP30/USD45
		Snowboard**	€35/GBP30/USD45
		Water skis (first set of ski is free)*	€35/GBP30/USD45
		Scuba/skin diving equipment	€35/GBP30/USD45
		Archery equipment	€35/GBP30/USD45
		Bowling equipment	€35/GBP30/USD45
		Skate board	€35/GBP30/USD45
		Tennis/Squash/Badminton	€35/GBP30/USD45
		Alpinist Equipment	€35/GBP30/USD45
		Javelin	€35/GBP30/USD45
	Medium	Fishing gear	€55/GBP45/USD70
		Firearms	€55/GBP45/USD70
		Bicycle	€55/GBP45/USD70
		Bicycle (tandem)	€55/GBP45/USD70
		Surfboard	€55/GBP45/USD70
		Body board	€55/GBP45/USD70
		Kite board/Wake board	€55/GBP45/USD70
		Wave board	€55/GBP45/USD70
		Parachute equipment	€55/GBP45/USD70
		Hang glider	€55/GBP45/USD70
	Large	Windsurf	€80/GBP65/USD105
		Long Board	€80/GBP65/USD105
		Canoe	€80/GBP65/USD105
		Vaulting pole	€80/GBP65/USD105

1.3 PIECE ALLOWANCE

BAGGAGE POLICY

Permitted Limit for Baggage and Hand Luggage

The passenger’s baggage is defined as the bags or cases containing the clothes and other items to be taken on his journey.

The maximum weight for one piece is restricted to 32kg. Any piece exceeding 32kg has to be sent as cargo.

Business Class

Baggage

Each passenger is entitled to carry 2 pieces weighing up to 32 kilos each on all domestic and international flights, to be handed over at check-in. Infants (0 to 2 years old) have 1 piece allowance of up to 20 kilos and one fold-up, collapsible stroller.

Hand luggage

Each passenger may carry on board the plane up to two pieces of hand luggage, of which the first may not be larger than 55cm in length x 40cm in height x 20cm in width (or 20cm in length for clothes-carriers), and the second no larger than 45cm in length x 35cm in height x 20cm in width. The first item may not exceed 8 kilos in weight, and the second may not exceed 5 kilos.

Economy class

Baggage

Each passenger may carry 1 piece weighing up to 20 kilos on all domestic and international flights, to be handed over at check-in. Infants (0 – 2 years old) have 1 piece allowance of up to 20 kilos and one fold-up, collapsible stroller.

Hand luggage

Each passenger may carry on board the plane  one piece of hand luggage weighing up to 8kgs and  not be larger than 55cm in length x 40cm in height x 20cm in width (or 20cm in length for clothes-carriers).

	Business Class	Economy Class
Adults/Children
Domestic Flights	2 pieces x 32 kgs	1 piece x 20 kgs
International Flights	2 pieces x 32 kgs	1 piece x 20 kgs
Infants
Domestic Flights	1 piece x 20 kgs	1 piece x 20 kgs
International Flights	1 piece x 20 kgs	1 piece x 20 kgs

Note:

Star Alliance Gold and Miles & Bonus Gold members are entitled to one additional piece of luggage with maximum weight as per compartment booked, free of charge.

As hand-baggage the allowable limits depending on the location travelled. Not allowed to carry  extra weight.

1.4 BAGGAGE CONTENT

Checked BaggageFoodstuffs in semi-solid or liquid form must be suitably packed in wooden cases with absorbent material to avoid any leakage which might cause damage to the property of others. If carrying food you should also bear in mind regulations limiting the importing of foodstuffs that may apply in various states.

The following items should not be placed within the cases passengers check in, but must always be kept with them: medicines, jewellery, cash, insurance policies, securities, contracts, official papers, deeds, samples, electronic devices (videocameras, laptops, rechargers, etc.) and in general any valuables or fragile items.

If passengers want to transport fragile items, during the luggage control they will be asked to sign a document (Limited Release Form), which indicates that the transport of the items is at their own risk.

The following items may not be taken into the security restricted area or the passenger cabin of the aircraft:

a) Guns and other weapons

Any item capable, or appearing capable, of firing a projectile or causing injury.

Including:

• Any firearm (pistols, revolvers, rifles, hunting guns, shotguns etc.)
• Replicas and imitations of firearms
• Parts of firearms (with the exception of telescopic sights and aiming lenses)
• Air pistols, air rifles and pellet guns
• Flare pistols
• Starter pistols
• Toy guns of any kind
• Learners’ guns
• Industrial bolt and nail guns
• Crossbows
• Slings
• Harpoon guns
• Slaughterhouse guns
• Weapons designed to stun or cause electric shock, e.g. cattle prods, taser guns
• Cigarette lighters shaped like a firearm

Arms and Ammunition

Definition
Objects that by their external shape or marking give the impression of being weapons, munitions, or explosive or inflammable substances or can be used as such.

General Restrictions
Carriage of arms and ammunition is covered by IATA Resolution 745a. Weapons or ammunition with explosive or incendiary projectiles may not be carried as checked baggage. Military weapons may not be carried as checked baggage
Any arms and ammunition which are permitted for transportation must be checked-in and carried in hold - carriage in the cabin is not permitted.
Transportation of arms and ammunition is under the passenger’s own responsibility.

Acceptance of Arms
The following items are accepted for transportation in hold.
Passengers are not permitted to carry any arms nor any articles which could be used as arms in their hand baggage or otherwise on their person in the passenger cabin during flight.
Passengers may carry hunting or sporting arms exclusively checked baggage which is loaded In the airplane cargo compartment and which must be unloaded and contained in a break proof container (e. g. a marketed gun case).:
Sporting guns, sporting pistols/revolvers and sporting rifles
Hunting rifles
Other small defense arms, such as knives, daggers, stilettos, etc.
Transportation of arms must be pre-notified

EXCEPTION: The personal weapon (handgun/pistol) of military staff may be accepted in the checked baggage under the following conditions:
Weapon must be unloaded
Weapon and ammunition must be suitably packed
SSR code: “WEAP”
Note: Passenger must always provide a permit for weapons in need of permit.

The following packing conditions must be met for arms:
Arms must be unloaded
Arms must be suitably packed, in a strong rigid container made of wood, metal, fiber, or the in the special “security item” envelope provided by Aegean
Weapon and ammunition must be suitably packed and separated

Interline transportation of arms
Acceptance for interline transportation is subject to prior approval from the carriers involved.

Acceptance of Ammunition
Ammunition is considered dangerous goods; consequently, acceptance is limited:
Only ammunition for sporting firearms of small caliber may be accepted as checked baggage Transportation of ammunition must be pre-notified SSR code: “WEAP”

Packing of Ammunition
The ammunition must be
packed separately from the firearm
packed in a strong outer container made of wood, metal or fiberboard
protected, inside the container, against shock and secured against any movement
packed in such a way that it cannot function accidentally

Ammunition Restrictions
Only ammunition for small arms (i. e. hunting and sporting arms) will be accepted up to a maximum of 5 kg / 11 Ib gross weight per passenger and only for carriage in or as checked baggage.
Note: Restrictions may be different for code-share flights operated by another carrier.

Interline Transportation of Ammunition
Acceptance for interline transportation is subject to prior approval from the carriers involved.

INSTRUCTIONS FOR REQUESTING A WEAPON WITHIN THE BOOKING FOR BOTH DOMESTIC AND INTERNATIONAL ROUTINGS

You must insert into booking -in advance of passenger’s journey- the relevant entry (SSR) of your GDS using WEAP abbreviation and HK status, by notifying the type of weapon and the quantity of ammunition. The approval for carriage is given only upon arrival by Airport Security Authorities and not by Aegean Airlines.

Attention: The quantity of ammunitions must not exceed 5 kilos gross weight per person for that person’s own use, excluding ammunition with explosive or incendiary projectiles. Allowances for more than one passenger must not been combined into one or more packages.

For more information regarding entries, please contact the relevant Help Desk of your GDS or visit your GDS’s Help/Info Pages.

b) Sharp and pointed weapons and other items

Pointed or bladed articles capable of causing injury, including:

• Small and large axes
• Arrows and darts
• Hooks
• Harpoons and spears
• Icepicks
• Ice-skates
• Pocket-knives or stilettos with any length of blade
• Knives, including ceremonial knives, with blades longer than 6cm, of metal or any other hard material capable of being used as weapons
• Meat cleaver
• Machetes
• Cutthroat razors and razor-blades (with the exception of safety blades or disposable razors, with blades in a case)
• Sabres, swords and swordsticks
• Scalpels
• Scissors with blades longer than 6cm
• Ski and walking/hiking poles
• Throwing stars (shuriken)
• Professional or working tools which might serve as pointed or sharp-edged weapons, e.g. drills and bits, box cutters, kitchen knives, saws of any kind, screwdrivers, crowbars, hammers, pliers, spanners and wrenches, blow-torches.

c) Blunt objects

Any blunt object capable of causing injury, including:

• Baseball and softball bats
• Clubs or batons – rigid or flexible – e.g. truncheons, night sticks and batons
• Cricket bats
• Golf clubs
• Hockey sticks
• Lacrosse sticks
• Kayak and canoe paddles
• Skateboards
• Billiard cues
• Fishing rods
• Martial arts equipment, e.g. knuckle dusters, clubs, coshes, rice flails, num chucks, kubatons, kubasaunts.

d) Explosive and flammable materials

Any explosive or highly flammable material which might endanger the health of passengers and crew or the safety, in all respects, of the aircraft or personal items carried thereon.

Including:

• Ammunition
• Blasting caps
• Detonators and fuses
• Explosives and explosive devices
• Replicas or imitations of explosive materials or devices
• Mines or other military explosives
• Grenades of all kinds
• Gases and gas cylinders, e.g. butane, propane, acetylene, oxygen – in large volume
• Fireworks, flares in any form and other pyrotechnics (including party poppers and toy caps)
• Non-safety matches
• Smoke grenades or cartridges
• Flammable liquid fuel, e.g. petrol, diesel, lighter fuel, alcohol, ethanol
• Paint spray cans
• Turpentine and paint thinners
• Alcoholic drinks with more than 70% alcohol content (140% proof)

e) Chemical and toxic substances

Any chemical or toxic substance which might endanger the health of passengers and crew, or the safety, in any way, of the aircraft or personal items carried thereon. Including:

• Acids and alkalis, e.g. wet-cell batteries
• Corrosive or bleaching substances – e.g. mercury, chlorine
• Disabling or incapacitating sprays, e.g. Mace spray, pepper spray, tear gas
• Radioactive material e.g. isotopes for medical or commercial use
• Poisons
• Infectious or biologically hazardous material – e.g. contaminated blood, bacteria and viruses
• Material capable of spontaneous ignition or combustion

Cabin Baggage

Contents of hand luggage

Please remember that passengers may not carry items which might cause injury or bodily harm. For example:

• Weapons and in general any item which is or might appear to be capable of firing a projectile or causing injury, such as: parts of firearms, replicas and imitations of weapons such as toy air guns or any kind of pistols or pellet guns, launchers of any kind, harpoon guns or any device designed to immobilize or administer electric shock.
• Pointed or sharp objects of any kind or material capable of causing injury, such as: penknives, stilettos, knives, axes, arrows, scalpels, scissors or any other sharp or pointed tool or household item.
• Any blunt instrument capable of causing injury, such as: sporting bats, clubs, canes and rackets of any kind, oars, billiard cues, fishing rods, martial arts equipment.

The above is not intended as an exhaustive list. For more information, please contact our staff.

We must remind you of the current comprehensive prohibition on taking any sharp metal objects on board the plane, including knives or penknives, scissors, knitting needles, manicure sets, etc.

Any such items found will be confiscated by the airport authorities; the company accepts no responsibility for their return to passengers, nor can there be any question of compensation being paid in the event of loss. Items of the sort described may be carried only in the baggage checked in by customers for carriage in the hold.

Liquids carried in hand luggage – New E.U. security measures

As of 06/11/2006, new security measures will be in effect at all airports in the European Union (European Commission Regulation 1546/06) regarding liquids carried in hand luggage. According to the new European Regulation, such items (e.g. water, alcohol and beverages, gel, cream, glue, lotion, perfume, shampoo, mascara, lip gloss, hair spray, toothpaste, shaving foam, aerosols, contact lens solution, honey, marmalade, soup, olive oil, any other item of similar consistency) have been added to the list of prohibited articles that passengers may not carry on board, unless conditions are met.
The new regulation is applied in addition to the existing rules for items that are not allowed to be carried on board an aircraft and affects only the liquid items in passenger’s hand luggage and not the checked-in baggage.
Here below you will find useful information and guidelines for passenger’s better and faster service at all airports to which the new rules apply.

Items that can be carried in passenger’s hand luggage:

• Liquid items, in individual containers with a capacity no greater than 100 ml. They have to be contained in one transparent plastic re-sealable bag of a maximum capacity not exceeding 1 litre. This plastic re-sealable bag is limited to one per passenger and must be sealed and delivered to the Security Screening separately for examination.
• Liquids required for medical or dietary purposes and baby foods which are to be used during the trip. Passenger may be asked for proof that they are needed.
• Products that are sold in shops beyond the Security Screening points (Duty Free Shops). These products should be placed in a special sealed bag. This special sealed bag, which should be provided by the shop, must not be opened before passengers are screened – otherwise the contents may be confiscated at the checkpoint. If passenger transfer at an EU airport and in Norway, Iceland and Switzerland do not open the bag before screening at passenger’s airport of transfer, or at the last one if passenger transfer more than once. All these liquids are additional to the quantities in the re-sealable plastic bag mentioned above. Security screening staff is obliged to ask passenger to dispose of any liquid products that do not comply with the conditions of the new European Regulation. Such items will be sent for recycling as useless.

1.5 DANGEROUS GOODS

We ask our passengers to respect the ban on carrying the materials and substances listed below, which might cause irreparable damage to passenger’s own health and safety, and that of their fellow passengers. The materials and substances prohibited include:

• Any explosive or flammable material which might endanger the health of passengers and crew or the general safety of the aircraft or the personal items being carried on board. Some examples of items in this category would include: any kind of ammunition or munitions or related mechanisms, gases and gas containers, flammable liquid fuels, any kind of firework, paint containers and materials, drinks with an alcohol content exceeding 70%, acetone, etc.
• Any chemical or toxic substance, such as: acids and alkalis, corrosive or bleaching substances, disabling or incapacitating sprays, radioactive materials, poisons.
• Infectious or biologically hazardous materials, e.g. contaminated blood, bacteria and viruses.The above list is not exhaustive. For more information, please contact our staff.

Baggage-Carrying Liability

For more information on Baggage-Carrying Liability, please visit the ‘Legal Information’ page.

1.6 DELAYED BAGGAGE

Delayed Baggage

If passengers are unable to locate their baggage upon arrival, they must immediately report it to the Aegean Airlines Ground Staff prior to leaving the airport. Passenger’s baggage details will be entered into a worldwide baggage tracing system (Worldtracer) and passenger will be provided with a File Reference ID. Please refer to the given file locator in all communication regarding passenger’s delayed baggage.

Claims for damage or loss to items in checked baggage, which are fragile, perishable or of special value cannot be accepted.

By clicking on the following link you can be informed about the status of passenger’s baggage tracing procedure. Passengers just have to enter their 10-character file reference (e.g. ATHA312345) as well as their last name in the relevant boxes.

Online baggage tracing

If passenger wish to print the “Passenger form for checked baggage” please click on the link below: Passenger form for checked baggage

For more information please contact our staff at the airport where passenger claimed his/her lost baggage (up until the 5th day of his/her claim)

From the 6th day and onwards please contact our Lost and Found department at the Athens International airport, by dialing +30 210 3530546. If passenger’s baggage is not traced after a period of 45 days, the procedure of reimbursement will begin.

Aegean Airlines would like to assure you that will make every possible effort to trace passenger’s baggage.