BAGGAGE

1.1 EXCESS BAGGAGE
1.2 SPECIAL BAGGAGE
1.3 PIECE ALLOWANCE
1.4 BAGGAGE CONTENT
1.5 DANGEROUS GOODS
1.6 DELAYED BAGGAGE
1.7 PREPAID EXCESS BAGGAGE
1.1 EXCESS BAGGAGE

PIECE CONCEPT
 
NOTE: A3 does not accept baggage over 32Kg

WEIGHT CONCEPT: MAXIMUM WEIGHT


GoLight Fare Family

Flex Fare Family

Business

For all passengers types except Infants

Domestic

No Free Baggage

1 Piece x 23 kg

2 Pieces x 32 kg

International

No Free Baggage

1 Piece x 23 kg

2 Pieces x 32 kg

Infants

Domestic

No Free Baggage

1 Piece x 23 kg

1 Piece x 32 kg

International

No Free Baggage

1 Piece x 23 kg

1 Piece x 32 kg

 

 

Important: The change to 23 kilos as Free Baggage Allowance for both domestic and international is effective for sales on/after 10th of October 2013, & travel on/after 01st November, 2013.

Notes:

  • Free Baggage Allowance applies per fare component.
  • Infant are allowed an 8kg cabin bag, as well as a foldable baby stroller for infants and children which is included in free carry-on items (on hold).

  • Miles & Bonus Gold Members and Gold Members of the other Star Alliance companies retain the right to carry free of charge one additional piece of baggage, regardless of the fare family they are travelling with (32kg in Business and 23kg in Economy Class).
  • Gold Miles & Bonus members are entitled to one additional piece of baggage as per compartment booked, free of charge when travelling on an award ticket.

Combinability: For routings where business class is not configured (i.e. ATH-JTR) and passenger cannot be given the possibility of flying in business all the way , there will be more options for through business fares (as domestic sector will be in Y/class, but will have the rules of business) In such cases, 2PC free baggage allowance rule will be shown in the ticket.

For End on End combinations, Free Baggage Allowance will be always the same, as End on End is permitted only in fare families with same Free Baggage Allowance (Flex with Flex/Semiflex/Saver, Business with Business, GoLight with GoLight, etc.)

Passengers with two tickets for connecting flights.

If passenger proceeds at the airport with two tickets within 24 hours.

For example:

One ticket: ATH-SKG in flex with 1PC

One ticket: SKG-MXP in GoLight with 0PC

Rules of each ticket should be applied.

So if passenger has one piece for both flights, for ATH-SKG will not be charged, but for SKG-MXP will be charged according to Excess Baggage policy (as second ticket is issue in the fare category without free baggage allowance).

Same procedure should be followed in case of tickets with different carriers within 24 hours.

EXCESS BAGGAGE AND WEIGHT CHARGES

With regards to excess weight charges we advise you that there is a capability to pre-pay via the A3 website or mobile site or call center as per the charges below:

Notice: -In case of prepaying additional weight from our call center or additional pieces of luggage separately, there is an additional charge of 8 euros per passenger.

               - Maximum weight for checked in baggage is restricted to 32 kilos. Any piece exceeding 32 kilos should be sent as cargo.

 

GoLight/Flex/Business Family

Airport Charges

 

Piece Charge up to 23 kilos

Flat Rate for Excess Kilos over Piece Limit             (23-32kilos)

Domestic

EUR25/GBP20/USD33

EUR25/GBP20/USD33

International short

EUR35/GBP25/USD40

EUR35/GBP25/USD40

International long

EUR45/GBP36/USD60

EUR45/GBP36/USD60

Exceptions routes

EUR70/GBP56/USD95

EUR70/GBP56/USD95

 

Prepaid Baggage Charges

 

Piece Charge                      Business/Flex/GoLight up to 23 kilos

Flat Rate for Excess Kilos over Piece Limit (23-32kilos)

Domestic

EUR15/GBP12/USD20

EUR15/GBP12/USD20

International short

EUR20/GBP16/USD28

EUR20/GBP16/USD28

International long

EUR30/GBP25/USD40

EUR30/GBP25/USD40

Exceptions routes

EUR40/GBP32/USD52

EUR40/GBP32/USD52

 

Important Notes:

  • International short routes: Cyprus (CY), Ιtaly (ΙΤ), Αustria (ΑΤ), Germany (DE), Hungary (HU), Czech Republic (CZ), Turkey (TR), Ιsrael (IL), Poland (PL), Switzerland (CH), Lebanon (LB), Serbia (RS), Romania (RO), Bulgaria (BG) , Albania (AL) and Jordan (JO). 
  • International long routes: France (FR), Belgium (BE), United Kingdom (UK), Spain (ΕS), Sweden ( SE) and Denmark (DK).

  • Exception routes: Russia (RU), Ukraine (UA), Georgia (GE), United Arab Emirates (AE) and Egypt (EG), ATH-FRA-ATH and ATH-MUC-ATH.

Notes:

- Same rates apply for economy/business class (GoLight, Saver, Semiflex, Flex, Business)

- Charges apply per portion

- RESOLUTION 302 applies for interline cases

- For GoLight fare families, where No Free Baggage Allowance exists, passenger will be charged from the 1st piece.

- Only for ATH-SKU v.v direct flights, first extra piece will be free of charge. For second and above normal excess/prepaid baggage charges will be applied.

 

Important Notice:

In case of a ticket with End on End or connecting flights (within 24 hours where passenger will be checked up to the final destination), in order to clarify if the travel is Short/Long or Exception and take the correct charge, the charge will be according to the most restricted (which is actually and the longest route).

 

Examples:

One Way ticket

LCA-ATH-FRA

LCA-ATH is in short routes and ATH-FRA is in Exception routes, the most restricted and longest is the ATH-FRA. So the charge will be 70€ for airport and 40€ for prepaid.

One Way ticket

MUC-SKG-HER

The charge will be 35€ for airport and 20€ for prepaid.

 

Connecting routes with Exception FRA/MUC routes

ATH-FRA v.v and ATH-MUC v.v are included in exception routes.

As a result, fare rules and excess/prepaid baggage rates are according to the exception charges.

But in case a passenger request to book a ticket GR-FRA v.v GR-MUC v.v via ATH

Example: HER-ATH-FRA

In that case itinerary is not defined as exception route, but as short route.

So if a passenger requests to prepaid a baggage from HER-FRA (via ATH), the charge will be 20€ and not 70€.

But if for any reason passenger will not be checked up to the final destination or there will be a stopover in ATH (over 24 hours), so will be checked up to the intermediate point, then there will be two charges (one for the short international from FRA and one for the domestic from ATH to HER).

 

Example:

HER-ATH-MUC

HER-ATH on 20th of January

ATH-MUC on 21st of January

Passenger presents at HER check in with one extra baggage

Check in agent will check passenger up to ATH and will charge the extra baggage with airport charges for domestic (25€)

Next day (21st of January), passenger presents at ATH check in with the extra baggage

Check in agent will check passenger from ATH to MUC and will charge the extra baggage with airport charges for exception routes (70€)

 

FRA-ATH-CHQ on 20th of January

Passenger presents at FRA check in with two extra baggage

Check in agent will check passenger up to CHQ and will charge the two extra baggage with airport charges for International Short (35€ per piece).

 

A3 excess rates for all other destinations, when A3 is the Most Significant Carrier

For all cases, where according to IATA Resolution 302 and U.S DoT, A3 is the most significant carrier and agent will have to follow A3 policy for Free Baggage Allowance and excess baggage rates.

Agent will follow the policy and excess baggage rates according to the A3 flight sector.

 

Example:

ATH-FRA A3 flight in flex fare

FRA-NYC LH flight in flex fare

 

According to U.S DoT, in the above example, A3 is the most significant carrier.

So the Free Baggage Allowance, according to A3 policy, will be 1PC up to 23 kilos.

Agent will check baggage up to the final destination (from the moment that there is an Interline agreement, between A3 and the other airline).

If passenger has extra baggage with him, agent will charge him until the final destination (NYC), according to excess baggage rates for International routes in existing pricing policy (as first sector is ATH-FRA) for airport charges.


Transition Period for Free Baggage Allowance and Excess Baggage rates.

Tickets subject to travel on/after 01st of November for domestic and 15th of January for International, where issuance was performed before the 10th of October, 2013, shall be accepted with free baggage allowance as shown in the ticket. In case of excess baggage charges will be applied according to new policy for airport and prepaid charges.

 

If such tickets are presented for reissue

In case of totally unused ticket

PNR will be re-priced according to current fares (date of the reissue). Fare Basis and Free Baggage Allowance will be according to new policy.

 

In case of partial used ticket

PNR will be priced according to the date of issuance of the original ticket and the date first flown segment. Fare Basis and Free Baggage Allowance will be according to the old policy.

 

Tickets issued with wrong Free Baggage Allowance

If a passenger presents at check in with a ticket that has been issued with weight concept as Free Baggage Allowance instead of Piece concept, agent should check passenger with A3 policy for FBA.

As A3 Free Baggage Allowance is Piece concept, agent will take the weight concept of the ticket as 1PC.

For economy fares:

-In case passenger has more than one baggage, travel agent will follow A3 policy for excess rates

-In case passenger has a baggage with more than 23 kilos, travel agent will follow A3 policy for excess rates.

      For Business fares:

-       In case passenger has more than two baggage, travel agent will follow A3 policy for excess rates.

 


Tickets issued with wrong fare basis or Free Baggage Allowance

Original ticket issued before 18th of June in any fare family except GoLight and change after 18th of June from website in GoLight.

For these tickets, passengers are already aware from the website that new ticket has 0PC (No free baggage allowance), as a result is passenger’s responsibility that he accepts this change and proceed with the online reissue.

No exception will be made in such cases and no correction in tickets. In case passenger wants to have the 1PC FBA, will be advised to issue prepaid/excess baggage.

 

Original ticket issued before 18th of June in any fare family except GoLight and change after 18th of June from A3 ticketing offices (offline) or travel agencies.

If agent will notice that passenger has a ticket that is issued from A3 offline offices or travel agent in wrong fare basis, should inform passenger that this ticket should be reissued in order to have again the Free Baggage Allowance (1PC).

Ticket will be reissued in Flex fare family instead of GoLight and agent should collect only the fare difference (that passenger should have been charged from the date of reissue with the difference between original ticket and the new flex fare family).

Rebooking fee and Reissue fee will be excluded from such reissues and will not be charged.

 

Tickets issued with correct fare basis (from all fare families to Flex, from GoLight to GoLight), but travel agent has updated the Free Baggage Allowance manually

For first issue and reissue cases.

In case an agent update the Free Baggage Allowance, there is no change in the pricing record (FCMI) and ticket/pricing is still shown as automated.

If an agent will notice that ticket is in GoLight, but the FBA instead of 0PC is any other allowance (i.e 1PC, 2PC, 20K, etc.), should not proceed with any change/update in the ticket.

Agent will inform passenger that for any change, he should contact the travel agent.

Please be informed that for these cases, travel agents will be notified from sales colleagues and ADM (debits) will be sent from Revenue Accounting.

 

 

Ticket issued with A3 and Other Airline with different FBA

If passenger holds a ticket with A3 and Other airline for one direction, where other airline has a different Free Baggage Allowance than A3, agent will check passenger up to the final destination according to RESO 302 or U.S DoT.

 

In case passenger requests to check his ticket and his luggage only up to the connecting point

or in case passenger has a stopover, agent will check passenger only for A3 flight according to A3 baggage policy.

 

In case other airline is the most significant carrier and has an airport tolerance, A3 will not accept the extra kilos free of charge and will check passenger and baggage according to the Free Baggage Allowance of the ticket.

 

Example:

Ticket:

SKG-MXP with A3 (FBA: 1PC)

MXP-EWR with LH (FBA: 2PC)

A3 is the most significant carrier according to U.S DoT and will check passenger and baggage with A3 policy, so 1PC up to the final destination.

 

SKG-LCA with A3 (FBA: 1PC) 20JUN

LCA-LIS with TP (FBA: 0PC) 22JUN

As passenger has a stop in LCA, A3 will check baggage up to LCA with Free Baggage Allowance 1PC

And other airline (TP) will check passenger again in LCA with her Free Baggage Allowance (in this case TP with 0PC)

 

SKG-ATH with A3 (FBA:1PC)

ATH-DOH-MEL with QR (FBA 23 kilos)

QR accept free of charge up to 30 kilos (airport tolerance 7kilos)

Most significant carrier is QR according to Reso 302

A3 will check passenger and baggage with the Free Baggage Allowance of the ticket, which in this case are 23 kilos.

If passenger has extra kilos (example total 28kilos), A3 will charge passenger for the overweight (5kilos extra) according to QR policy/charges for excess baggage.

In no way, A3 should accept the airport tolerance of 7 kilos, as this is not the policy.


IMPORTANT NOTES:

  • The new policy applies exclusively to flights operated by Aegean. Itineraries that other airlines included or on flights operated in cooperation with other airlines, the charges may differ. For more information, please contact the validating carrier
  • All excess baggage services (XBAG, XBAC, XBGS, XBGC) effective for sales on/after 06Mar13, will be non-refundable.
    Exceptions
    Excess baggage can be refunded in full for:
    1. all involuntary cases.
    2. lost baggage.
    3. excess baggage issued on/before 05th of March 2013, can be refunded in full.
  • Payment for additional bags through Aegean's website is not possible for infants. Payment of charges for additional bags may only be made through the company's call center or through the ticket counters at the airport (see charges listed above).
  • The maximum number of Baggage that a customer can present at the airport for check-in is limited to 5 pieces.
  • Baggage prepayment is restricted and cannot be offered within two (2) hours before the flight departure.





1.2 SPECIAL BAGGAGE

MUSICAL INSTRUMENTS

Carriage of Musical Instruments

Aegean Airlines provides to passengers, the opportunity to travel with their musical instrument - which must be carried in a secure, hard case. The instrument may be checked in to be carried in the hold, or taken with passenger on board the plane. If checked in, the weight of the instrument is counted as part of your regular baggage allowance and any excess weight will be charged as appropriate. Also, when passengers check in the instrument will be asked to sign a Limited Release Form, in which they agree that the musical instrument is being carried entirely at their own liability.

If passengers wish to take the instrument with them on board the plane, it will be counted as hand luggage and its dimensions must not exceed 55cm in length x 40cm in height x 23cm in width; it must not weigh more than 8 kilos. If the instrument exceeds these limits then an extra seat must be reserved, to be charged at the least costly regular fare available, as the dimesions must be:
 
        ·  Up to 1.55cm in  length X 0.42cm in height X 0.15cm in width (from cabin floor)

        ·  Up to 1.10cm in length X 0.42cm in height X 0.50cm in width (from seat).

For more information please go to chapter 3 (PAX WITH SPECIAL NEEDS) at paragraph 3.4 (EXTRA SEAT).

SPORT EQUIPMENT & CHARGES

Sports equipment on flights operated by Aegean

There are three categories of sports equipment (small, medium, large). The charge levied for carrying such equipment depends on the category to which it belongs and is not covered by the kilos each passenger is allowed to carry free of charge.

  • Category: Small
    Small equipment must weigh no more than 15 kilos and be no longer than 1.40 metres.
  • Category: Medium
     Medium equipment must weigh no more than 15-32 kilos and be no longer than 1.41 to 2 metres.
  • Category: Large
    Equipment falls within this category if it weighs more than 32 kilos and is longer than 2 metres.
Special Baggage
  Category Description Charge  
  Small Golf kit** €35/GBP30/USD45
 
Skis (first set of ski is free)* €35/GBP30/USD45
Snowboard** €35/GBP30/USD45
Water skis (first set of ski is free)* €35/GBP30/USD45
Scuba/skin diving equipment €35/GBP30/USD45
Archery equipment €35/GBP30/USD45
Bowling equipment €35/GBP30/USD45
Skate board €35/GBP30/USD45
Tennis/Squash/Badminton €35/GBP30/USD45
Alpinist Equipment €35/GBP30/USD45
Javelin €35/GBP30/USD45
   
Medium
Fishing gear €55/GBP45/USD70  
Firearms €55/GBP45/USD70  
Bicycle €55/GBP45/USD70  
Bicycle (tandem) €55/GBP45/USD70  
Surfboard €55/GBP45/USD70
Body board €55/GBP45/USD70
Kite board/Wake board €55/GBP45/USD70
Wave board €55/GBP45/USD70
Parachute equipment €55/GBP45/USD70
Hang glider €55/GBP45/USD70
  Large Windsurf €80/GBP65/USD105  
Long Board
€80/GBP65/USD105
Canoe €80/GBP65/USD105
Vaulting pole €80/GBP65/USD105

Important Notice:

  • If sports equipment can be found in the list above then the respective special charge from the charges table below shall be paid. Otherwise if the sports equipment cannot be found on the list below, then the normal excess baggage rates shall be applied.

  • In case the sport equipment (according to dimensions/weight) is over or under the category in the List of Sport Equipment table, the charge will be according to dimensions/weight and NOT according to the table.

Example:

Weapon is in the medium category (55€)

Passenger’s weapon is under 15 kilos and 1.40, then the charge will be according to the small category.

*Same rates for domestic and international routes.

**Rates apply per direction.

** First set of ski/golf/snowboard is free

**Attention: for ARN-KLX-ARN route, golf equipment is charged from the first set with €40 per sector.

***Arms of police officers and body guards swords belonging to army officers and civilians holding gun license for personal protection are not charged.

***A passenger’s scuba diving equipment may be accepted as checked baggage provided the air or oxygen supply bottles (included spare bottles) are completely empty. The passenger must be requested to demonstrate this at check-in by opening the valve.

  •  Engine driven compressors used for filling air bottles must not be carried as baggage.
  •  Interlining to/from Star Alliance partners is possible.

To be charged at the above rates, the sports equipment must consist of no more than the following items. If additional items are to be carried apart from those listed below for each form of equipment, then excess baggage charges will be levied.

WINTER SKIING EQUIPMENT

A pair of skis, a pair of ski-poles, boots, one helmet

WATER SKIING EQUIPMENT

A pair of water skis (standard size), or a pair of slalom skis

GOLFING EQUIPMENT


A golf bag containing golf clubs, balls, tees and a pair of golfing shoes. There is a limitation on the Golf equipment depending on the aircraft type and you must contact help desk in order to confirm space availability.

SNOWBOARD EQUIPMENT

One snowboard, a pair of boots and helmet.

BICYCLE

One regular bike (no motor, no e-bike) or one special children’s trolley to use with a bike or a one-wheel bike.

BICYCLE (Tandem)

A tandem bike with maximum 2 seats (no motor, no e-bike).

SURFBOARDS

The maximum permitted length is 2 metres. Surfboards will be treated as windsurfing boards when greater than 2 metres in length.

BODY BOARD

A board.

KITE BOARD/ WAKE BOARD

A kite and one board / A board.

WAVE BOARD

A board, one set of body protection (knee, arms etc.), a helmet.

WINDSURFING EQUIPMENT

A board, a sail, a boom, one gear bag and a mask.

SCUBA/SKIN DIVING EQUIPMENT

A diving mask, snorkel, fins, wetsuit, BCD-jacket, regulator, an empty tank  bottle, one lamp (switched off, energy source separately packed, removed battery protected against short circuit).

ARCHERY EQUIPMENT

One set of bow  and arrow packed in a durable protective container.

BOWLING EQUIPMENT

A bowling bag, a bowling ball and a pair of shoes.

FISHING EQUIPMENT

A box for fishing tackle or a haversack or an angler’s basket, a rod and one bag/box.

PARACHUTE EQUIPMENT

A set of parachute equipment packed in one container.

HANG GLIDER

A set of hang gliding equipment packed in one container.

SKATE BOARD

A board, one set of body protection (knee, arms etc) and a helmet.

LONG BOARD

A board (exceeding 2m)

TENNIS/SQUASH/BADMINTON EQUIPMENT

A set of rackets and balls packed in a bag.

ALPINIST EQUIPMENT

A backpack, one ice pick and a pair of climbing iron.

CANOE KAYAK EQUIPMENT

A canoe or a kayak (no motor attached).

JAVELIN EQUIPMENT

A set of javelin equipment packed in one container.


SPORTS AND HUNTING GUNS, PISTOLS, RIFLES PLUS AMMUNITION

Must be declared and are classified according to their weight and/or length, into the category of Medium Sport Equipment and shall be charged accordingly.

Note: On journeys involving a transatlantic flight and on flights operated in cooperation with other airlines, the charges may differ.


INSTRUCTIONS FOR REQUESTING A SPECIAL BAGGAGE WITHIN THE BOOKING FOR BOTH DOMESTIC AND INTERNATIONAL ROUTINGS

For carriage to be approved, you must insert into booking -in advance of passenger's journey- the relevant entry (SSR) of your GDS using SPEQ abbreviation and NN status, by notifying the items in question, kilos and dimensions. An Aegean reply will follow upon the SSR status (HK or UC), accompanied -where needed- with a respective SSR which will provide you with the correct details. In case you haven't followed these details in first place, you should insert a new correct SSR. Afterwards the same procedure will be followed by Aegean for the reply.

Exception:

  • For bicycles the SSR must be inserted with BIKE abbreviation (not SPEQ) using NN status as per above instructions. In addition the reply upon the SSR status (HK or UC) depends as well on the quantity of the applied BIKEs per flight.
  • For arms and ammunition the SSR must be inserted  with WEAP abbreviation  using NN status as per above instructions..
  • For large sports equipment the SSR must be inserted  with BULK abbreviation using NN status as per above instructions.

 

Attention :

Following items may also be accepted at check-in without reservation, if space available:

  •  Bowling equipment
  • Skateboard
  • ennis/ squash/ badminton equipment
  • Alpinist equipment
  • Scuba/ skin diving equipment
  • Archery

For more information regarding entries, please contact the relevant Help Desk of your GDS or visit your GDS’s Help/Info Pages.

1.3 PIECE ALLOWANCE

BAGGAGE POLICY

Permitted Limit for Baggage and Hand Luggage


The passenger’s baggage is defined as the bags or cases containing the clothes and other items to be taken on his journey.

The maximum weight for one piece is restricted to 32kg. Any piece exceeding 32kg has to be sent as cargo.

Business Class (EXISTING POLICY)

Baggage


Each passenger is entitled to carry 2 pieces weighing up to 32 kilos each on all domestic and international flights, to be handed over at check-in. Infants (0 to 2 years old) have 1 piece allowance of up to 32 kilos and one fold-up, collapsible stroller.

Hand luggage

  • For A320 aircraft

For business class, each passenger may carry 2 pieces of hand luggage maximum total weight 13kgs.

1st cabin bag 8kgs 56x45x25cm

2nd cabin bag or briefcase 5kgs 45x35x20cm or 1 garment bag 20cm deep when folded

  • For DH8 aircraft

For hand luggage allowance for business class for DH8, the webpage will be updated shortly.



Economy class (EXISTING POLICY)

Baggage


Each passenger may carry 1 piece weighing up to 23 kilos on all domestic and international flights, to be handed over at check-in. Infants (0 – 2 years old) have 1 piece allowance of up to 23 kilos and one fold-up, collapsible stroller.

Hand luggage

  • For A320 aircraft

For economy class, each passenger may carry 1 piece of hand luggage maximum weight 8kgs.

1 cabin bag 8kgs 56x45x25cm

 

  • For DH8 aircraft

For hand luggage allowance for economy class for DH8, the webpage will be updated shortly.

 

Business Class

Economy Class

Adults/Children

 

 

Domestic Flights

2 pieces x 32 kgs

1 piece x 23 kgs

International Flights

2 pieces x 32 kgs

1 piece x 23 kgs

Infants

 

 

Domestic Flights

1 piece x 32 kgs

1 piece x 23 kgs

International Flights

1 piece x 32 kgs

1 piece x 23 kgs


Note:

Star Alliance Gold and Miles & Bonus Gold members are entitled to one additional piece of luggage with maximum weight as per compartment booked, free of charge.

Star Alliance Gold and Miles & Bonus Gold members follow the cabin class baggage allowance in which they are flying. They are not entitled to any extra carry on weight.

Infant are allowed an 8kg cabin bag, as well as a foldable baby stroller for infants and children which is included in free carry-on items (on hold).

BAGGAGE (NEW PRICING  POLICY)

GoLight Fare Family (All passenger types and infants)

No free baggage allowance

Hand luggage

  • For A320 aircraft

For economy class, each passenger may carry 1 piece of hand luggage maximum weight 8kgs.

1 cabin bag 8kgs 56x45x25cm

  • For DH8 aircraft

For hand luggage allowance for economy class for DH8, the webpage will be updated shortly

 

Flex Fare Family(All passenger types and infants)

Each passenger is entitled to carry 1piece weighing up to 23 kilos each on all domestic and international flights, to be handed over at check-in. Infants (0 to 2 years old) have 1 piece allowance of up to 23 kilos and one fold-up, collapsible stroller.

Hand luggage

  •  For A320 aircraft

For economy class, each passenger may carry 1 piece of hand luggage maximum weight 8kgs.

1 cabin bag 8kgs 56x45x25cm

  • For DH8 aircraft

For hand luggage allowance for economy class for DH8, the webpage will be updated shortly.

 

Business

Each passenger is entitled to carry 2 pieces weighing up to 32 kilos each on all domestic and international flights, to be handed over at check-in. Infants (0 to 2 years old) have 1 piece allowance of up to 32  kilos and one fold-up, collapsible stroller.

Hand luggage

  • For A320 aircraft

For business class, each passenger may carry 2 pieces of hand luggage maximum total weight 13kgs.

1st cabin bag 8kgs 56x45x25cm

2nd cabin bag or briefcase 5kgs 45x35x20cm or 1 garment bag 20cm deep when folder

 

  • For DH8 aircraft

For hand luggage allowance for business class for DH8, the webpage will be updated shortly.

.

 

GoLight Fare Family

Flex Fare Family

Business

For all passengers types except Infants

Domestic

No Free Baggage

1 Piece x 23 kg

2 Pieces x 32 kg

International

No Free Baggage

1 Piece x 23 kg

2 Pieces x 32 kg

Infants

Domestic

No Free Baggage

1 Piece x 23 kg

1 Piece x 32 kg

International

No Free Baggage

1 Piece x 23 kg

1 Piece x 32 kg



Star Alliance Gold and Miles & Bonus Gold members follow the cabin class baggage allowance rules in which they are flying. They are not entitled to any extra carry on weight.


Infant are allowed an 8kg cabin bag, as well as a foldable baby stroller for infants and children which is included in free carry-on items (on hold).
1.4 BAGGAGE CONTENT

Checked BaggageFoodstuffs in semi-solid or liquid form must be suitably packed in wooden cases with absorbent material to avoid any leakage which might cause damage to the property of others. If carrying food you should also bear in mind regulations limiting the importing of foodstuffs that may apply in various states.

The following items should not be placed within the cases passengers check in, but must always be kept with them: medicines, jewellery, cash, insurance policies, securities, contracts, official papers, deeds, samples, electronic devices (videocameras, laptops, rechargers, etc.) and in general any valuables or fragile items.

If passengers want to transport fragile items, during the luggage control they will be asked to sign a document (Limited Release Form), which indicates that the transport of the items is at their own risk.

In case of alcoholic beverages, when in retail packaging containing more than 24% but not more than 70% alcohol by volume can be carried in receptacles not exceeding 5L, with a total net quantity per person of 5L. Home-made alcoholic beverages cannot be carried.

Olive oil requires a wooden box with absorbent material inside

The following items may not be taken into the security restricted area or the passenger cabin of the aircraft:

a) Guns and other weapons

Any item capable, or appearing capable, of firing a projectile or causing injury.

Including:
  • Any firearm (pistols, revolvers, rifles, hunting guns, shotguns etc.)
  • Replicas and imitations of firearms
  • Parts of firearms (with the exception of telescopic sights and aiming lenses)
  • Air pistols, air rifles and pellet guns
  • Flare pistols
  • Starter pistols
  • Toy guns of any kind
  • Learners’ guns
  • Industrial bolt and nail guns
  • Crossbows
  • Slings
  • Harpoon guns
  • Slaughterhouse guns
  • Weapons designed to stun or cause electric shock, e.g. cattle prods, taser guns
  • Cigarette lighters shaped like a firearm
Arms and Ammunition

Definition
Objects that by their external shape or marking give the impression of being weapons, munitions, or explosive or inflammable substances or can be used as such.

General Restrictions

Carriage of arms and ammunition is covered by IATA Resolution 745a. Weapons or ammunition with explosive or incendiary projectiles may not be carried as checked baggage. Military weapons may not be carried as checked baggage
Any arms and ammunition which are permitted for transportation must be checked-in and carried in hold - carriage in the cabin is not permitted.
Transportation of arms and ammunition is under the passenger’s own responsibility.

Acceptance of Arms
The following items are accepted for transportation in hold.
Passengers are not permitted to carry any arms nor any articles which could be used as arms in their hand baggage or otherwise on their person in the passenger cabin during flight.
Passengers may carry hunting or sporting arms exclusively checked baggage which is loaded In the airplane cargo compartment and which must be unloaded and contained in a break proof container (e. g. a marketed gun case).:
Sporting guns, sporting pistols/revolvers and sporting rifles
Hunting rifles
Other small defense arms, such as knives, daggers, stilettos, etc.
Transportation of arms must be pre-notified

EXCEPTION:
The personal weapon (handgun/pistol) of military staff may be accepted in the checked baggage under the following conditions:
Weapon must be unloaded
Weapon and ammunition must be suitably packed
SSR code: “WEAP”
Note: Passenger must always provide a permit for weapons in need of permit.

The following packing conditions must be met for arms:
Arms must be unloaded
Arms must be suitably packed, in a strong rigid container made of wood, metal, fiber, or the in the special “security item” envelope provided by Aegean
Weapon and ammunition must be suitably packed and separated

Interline transportation of arms
Acceptance for interline transportation is subject to prior approval from the carriers involved.

Acceptance of Ammunition

Ammunition is considered dangerous goods; consequently, acceptance is limited:
Only ammunition for sporting firearms of small caliber may be accepted as checked baggage Transportation of ammunition must be pre-notified SSR code: “WEAP”

Packing of Ammunition
The ammunition must be
packed separately from the firearm
packed in a strong outer container made of wood, metal or fiberboard
protected, inside the container, against shock and secured against any movement
packed in such a way that it cannot function accidentally

Ammunition Restrictions
Only ammunition for small arms (i. e. hunting and sporting arms) will be accepted up to a maximum of 5 kg / 11 Ib gross weight per passenger and only for carriage in or as checked baggage.
Note: Restrictions may be different for code-share flights operated by another carrier.

Interline Transportation of Ammunition
Acceptance for interline transportation is subject to prior approval from the carriers involved.

INSTRUCTIONS FOR REQUESTING A WEAPON WITHIN THE BOOKING FOR BOTH DOMESTIC AND INTERNATIONAL ROUTINGS

You must insert into booking -in advance of passenger’s journey- the relevant entry (SSR) of your GDS using WEAP abbreviation and HK status, by notifying the type of weapon and the quantity of ammunition. The approval for carriage is given only upon arrival by Airport Security Authorities and not by Aegean Airlines.

Attention: The quantity of ammunitions must not exceed 5 kilos gross weight per person for that person’s own use, excluding ammunition with explosive or incendiary projectiles. Allowances for more than one passenger must not been combined into one or more packages.

For more information regarding entries, please contact the relevant Help Desk of your GDS or visit your GDS’s Help/Info Pages.

b) Sharp and pointed weapons and other items

Pointed or bladed articles capable of causing injury, including:
  • Small and large axes
  • Arrows and darts
  • Hooks
  • Harpoons and spears
  • Icepicks
  • Ice-skates
  • Pocket-knives or stilettos with any length of blade
  • Knives, including ceremonial knives, with blades longer than 6cm, of metal or any other hard material capable of being used as weapons
  • Meat cleaver
  • Machetes
  • Cutthroat razors and razor-blades (with the exception of safety blades or disposable razors, with blades in a case)
  • Sabres, swords and swordsticks
  • Scalpels
  • Scissors with blades longer than 6cm
  • Ski and walking/hiking poles
  • Throwing stars (shuriken)
  • Professional or working tools which might serve as pointed or sharp-edged weapons, e.g. drills and bits, box cutters, kitchen knives, saws of any kind, screwdrivers, crowbars, hammers, pliers, spanners and wrenches, blow-torches.
c) Blunt objects

Any blunt object capable of causing injury, including:
  • Baseball and softball bats
  • Clubs or batons – rigid or flexible – e.g. truncheons, night sticks and batons
  • Cricket bats
  • Golf clubs
  • Hockey sticks
  • Lacrosse sticks
  • Kayak and canoe paddles
  • Skateboards
  • Billiard cues
  • Fishing rods
  • Martial arts equipment, e.g. knuckle dusters, clubs, coshes, rice flails, num chucks, kubatons, kubasaunts.
d) Explosive and flammable materials

Any explosive or highly flammable material which might endanger the health of passengers and crew or the safety, in all respects, of the aircraft or personal items carried thereon.

Including:
  • Ammunition
  • Blasting caps
  • Detonators and fuses
  • Explosives and explosive devices
  • Replicas or imitations of explosive materials or devices
  • Mines or other military explosives
  • Grenades of all kinds
  • Gases and gas cylinders, e.g. butane, propane, acetylene, oxygen – in large volume
  • Fireworks, flares in any form and other pyrotechnics (including party poppers and toy caps)
  • Non-safety matches
  • Smoke grenades or cartridges
  • Flammable liquid fuel, e.g. petrol, diesel, lighter fuel, alcohol, ethanol
  • Paint spray cans
  • Turpentine and paint thinners
  • Alcoholic drinks with more than 70% alcohol content (140% proof)
e) Chemical and toxic substances

Any chemical or toxic substance which might endanger the health of passengers and crew, or the safety, in any way, of the aircraft or personal items carried thereon. Including:
  • Acids and alkalis, e.g. wet-cell batteries
  • Corrosive or bleaching substances – e.g. mercury, chlorine
  • Disabling or incapacitating sprays, e.g. Mace spray, pepper spray, tear gas
  • Radioactive material e.g. isotopes for medical or commercial use
  • Poisons
  • Infectious or biologically hazardous material – e.g. contaminated blood, bacteria and viruses
  • Material capable of spontaneous ignition or combustion
Cabin Baggage

Contents of hand luggage


Please remember that passengers may not carry items which might cause injury or bodily harm. For example:
  • Weapons and in general any item which is or might appear to be capable of firing a projectile or causing injury, such as: parts of firearms, replicas and imitations of weapons such as toy air guns or any kind of pistols or pellet guns, launchers of any kind, harpoon guns or any device designed to immobilize or administer electric shock.
  • Pointed or sharp objects of any kind or material capable of causing injury, such as: penknives, stilettos, knives, axes, arrows, scalpels, scissors or any other sharp or pointed tool or household item.
  • Any blunt instrument capable of causing injury, such as: sporting bats, clubs, canes and rackets of any kind, oars, billiard cues, fishing rods, martial arts equipment.
The above is not intended as an exhaustive list. For more information, please contact our staff.

We must remind you of the current comprehensive prohibition on taking any sharp metal objects on board the plane, including knives or penknives, scissors, knitting needles, manicure sets, etc.

Any such items found will be confiscated by the airport authorities; the company accepts no responsibility for their return to passengers, nor can there be any question of compensation being paid in the event of loss. Items of the sort described may be carried only in the baggage checked in by customers for carriage in the hold.

Liquids carried in hand luggage – New E.U. security measures

As of 06/11/2006, new security measures will be in effect at all airports in the European Union (European Commission Regulation 1546/06) regarding liquids carried in hand luggage. According to the new European Regulation, such items (e.g. water, alcohol and beverages, gel, cream, glue, lotion, perfume, shampoo, mascara, lip gloss, hair spray, toothpaste, shaving foam, aerosols, contact lens solution, honey, marmalade, soup, olive oil, any other item of similar consistency) have been added to the list of prohibited articles that passengers may not carry on board, unless conditions are met.
The new regulation is applied in addition to the existing rules for items that are not allowed to be carried on board an aircraft and affects only the liquid items in passenger’s hand luggage and not the checked-in baggage.
Here below you will find useful information and guidelines for passenger’s better and faster service at all airports to which the new rules apply.

Items that can be carried in passenger’s hand luggage:
  • Liquid items, in individual containers with a capacity no greater than 100 ml. They have to be contained in one transparent plastic re-sealable bag of a maximum capacity not exceeding 1 litre. This plastic re-sealable bag is limited to one per passenger and must be sealed and delivered to the Security Screening separately for examination.
  • Liquids required for medical or dietary purposes and baby foods which are to be used during the trip. Passenger may be asked for proof that they are needed.
  • Products that are sold in shops beyond the Security Screening points (Duty Free Shops). These products should be placed in a special sealed bag. This special sealed bag, which should be provided by the shop, must not be opened before passengers are screened – otherwise the contents may be confiscated at the checkpoint. If passenger transfer at an EU airport and in Norway, Iceland and Switzerland do not open the bag before screening at passenger’s airport of transfer, or at the last one if passenger transfer more than once. All these liquids are additional to the quantities in the re-sealable plastic bag mentioned above. Security screening staff is obliged to ask passenger to dispose of any liquid products that do not comply with the conditions of the new European Regulation. Such items will be sent for recycling as useless.
1.5 DANGEROUS GOODS

We ask our passengers to respect the ban on carrying the materials and substances listed below, which might cause irreparable damage to passenger’s own health and safety, and that of their fellow passengers. The materials and substances prohibited include:
  • In case of alcoholic beverages, when in retail packaging containing more than 24% but not more than 70% alcohol by volume can be carried in receptacles not exceeding 5L, with a total net quantity per person of 5L. Home-made alcoholic beverages cannot be carried.
  • Any explosive or flammable material which might endanger the health of passengers and crew or the general safety of the aircraft or the personal items being carried on board. Some examples of items in this category would include: any kind of ammunition or munitions or related mechanisms, gases and gas containers, flammable liquid fuels, any kind of firework, paint containers and materials, drinks with an alcohol content exceeding 70%, acetone, etc.
  • Any chemical or toxic substance, such as: acids and alkalis, corrosive or bleaching substances, disabling or incapacitating sprays, radioactive materials, poisons.
  • Infectious or biologically hazardous materials, e.g. contaminated blood, bacteria and viruses.The above list is not exhaustive. For more information, please contact our staff.
Baggage-Carrying Liability

For more information on Baggage-Carrying Liability, please visit the ‘Legal Information’ page.

1.6 DELAYED BAGGAGE

Delayed Baggage

If passengers are unable to locate their baggage upon arrival, they must immediately report it to the Aegean Airlines Ground Staff prior to leaving the airport. Passenger’s baggage details will be entered into a worldwide baggage tracing system (Worldtracer) and passenger will be provided with a File Reference ID. Please refer to the given file locator in all communication regarding passenger’s delayed baggage.

Claims for damage or loss to items in checked baggage, which are fragile, perishable or of special value cannot be accepted.

By clicking on the following link you can be informed about the status of passenger’s baggage tracing procedure. Passengers just have to enter their 10-character file reference (e.g. ATHA312345) as well as their last name in the relevant boxes.

Online baggage tracing

If passenger wish to print the “Passenger form for checked baggage” (the baggage is lost for more than 5 days) please click on the link below: Passenger form for checked baggage

For more information please contact our staff at the airport where passenger claimed his/her lost baggage (up until the 5th day of his/her claim)

From the 6th day and onwards please contact our Lost and Found department at the Athens International airport, by dialing +30 210 3530546. If passenger’s baggage is not traced after a period of 45 days, the procedure of reimbursement will begin.

Aegean Airlines would like to assure you that will make every possible effort to trace passenger’s baggage.

1.7 PREPAID EXCESS BAGGAGE THROUGH AMADEUS/SABRE/TRAVELPORT


Amadeus/Sabre/Travelport users in following markets can display, book, price and sell prepaid excess baggage for Aegean flights.

Travel Agent Markets

Amadeus Users:

Greece (GR), Cyprus (CY),Austria (AT), Czech Republic (CZ), Denmark (DK), Estonia (EE), France (FR), Germany (DE), Italy (IT), Latvia(LV), Lithuania (LT), Norway (NO), Russia (RU), Spain (ES), Sweden (SE), Switzerland (CH), United Kingdom (GB), Australia (AU), Faroe Islands (FO), Hungary (HU), Ireland (IE), Israel (IL), Moldova (MD), Montenegro (ME), Portugal (PT), Serbia (RS), Turkey (TR), Poland (PL), Slovakia (SK), Albania (AL), Bulgaria (BG), Romania (RO), Egypt (EG), Belgium (BE), Luxemburg (LU), Netherlands (NL), Slovenia (SI), Croatia (HR).

Sabre Users:

Greece (GR), Cyprus (CY),Australia (AU), Austria (AT), Belgium (BE), Czech Republic (CZ), Denmark (DK), Egypt (EG), France (FR), Germany (DE), Hungary (HU), Ireland (IE), Israel (IL), Italy (IT), Kuwait (KW), Lebanon (LB), Luxemburg (LU), Netherlands (NL), Norway (NO), Poland (PL), Portugal (PT), Romania (RO), Russia (RU), Switzerland (CH), Spain (ES), Sweden (SE), Slovakia (SK), Turkey (TR), United Kingdom (GB), USA (US), Ukraine(UA), United Arab Emirates (AE), Azerbaijan (AZ).

WorldSpan Users:

Greece (GR), Cyprus (CY), Albania (AL), Australia (AU), Austria (AT), Azerbaijan (AZ), Belgium (BE), Bulgaria (BG), Czech Republic (CZ), Denmark (DK), Egypt (EG), Estonia (EE), France (FR), Great Britain (GB), Hungary (HU), Ireland (IE), Israel (IL), Italy (IT), Kuwait (KW), Latvia (LV), Lebanon (LB), Lithuania (LT), Luxemburg (LU), Netherlands (NL),Norway (NO), Portugal (PT), Romania (RO), Serbia (RS), Slovakia (SK), Spain (ES), Sweden (SE), Switzerland(CH), Turkey (TR), Ukraine(UA), Germany (DE), United Arab Emirates (AE).

Galileo Users :

Greece (GR), Cyprus (CY), Albania (AL), Australia (AU), Austria (AT), Azerbaijan (AZ), Belgium (BE), Bulgaria (BG), Czech Republic (CZ), Denmark (DK), Egypt (EG), Estonia (EE), France (FR), Great Britain (GB), Hungary (HU), Ireland (IE), Israel (IL), Italy (IT), Kuwait (KW), Latvia (LV), Lebanon (LB), Lithuania (LT), Luxemburg (LU), Netherlands (NL),Norway (NO), Portugal (PT), Romania (RO), Serbia (RS), Slovakia (SK), Spain (ES), Sweden (SE), Switzerland(CH), Turkey (TR), Ukraine(UA), Germany (DE), United Arab Emirates (AE), Slovenia (SI), Croatia (HR).

Excess baggage is considered each physical piece exceeding free baggage allowance as shown on passenger’s ticket.

  • Extra pieces of baggage over the free baggage allowance can be prepaid.
  • The maximum piece baggage allowance is 5 baggage per passenger with some exceptions. For exceptions please contact A3 Help desk.
  • The maximum weight baggage allowance is 32kg. Bags exceeding 32kg will have to be shipped as cargo.
  • Special baggage such as sports equipment, pets etc cannot be prepaid. This kind of baggage should have prior confirmation upon request to A3, and may be bought at the airport ONLY before departure.
  • Excess baggage can be prepaid for tickets issued on:A3 stock (390) and A3 operating flights*

          -All passenger type codes (ADT, CHD, etc), except infants.

          -Individual and Group PNRs

         -Published and IT ticket fares

* Prepaid excess baggage will be issued on EMD-A and since EMD is not yet interlineable, prepaid excess baggage cannot be issued for other airline stock and other airline flights. In case of interline itinerary, Resolution 302 applies and paper XSB ticket must be issued prior flight departure by A3 staff.

 

Charges for prepaid excess baggage

Prices have been filed through ATPCO in order for prepaid excess baggage to be automatically priced through

the Airline Ancillary Services (AAS) solution and issued as EMD-A.

STEPS FOR EMD ISSUANCE PER GDS

AMADEUS

Ticket pricing and issuance:

1. FXP

    FXP/A2-KN0BAG/A3-M2A3, in case you want to price a specific fare basis

The automated pricing is guaranteed by the system.

As soon as ticket(s) are issued in the booking the steps for EMD to be followed are:

1. SR for the service request

2. FXG to price

    FXG/L2 to price a specific line (SSR element)

    FXG/S2 to price a specific flight segment (instead of the SSR element)

3. TMI/FP-CASH for the form of payment (CASH  is as an example)

4. You save the changes

5. TTM/RT to issue

6. TTM/M1/RT to issue a specific TSM


GALILEO

Ticket pricing and issuance:

1. FQA to display all prices

2. FF1 to select the desirable price

    FQ to price the cheapest

The automated pricing is guaranteed by the system.

As soon as ticket(s) are issued in the booking the steps for EMD to be followed are:

1. DAS* to display the services

2. DAS01L1*TX-FREE TEXT

    DAS01L1*TX-FREE TEXT*01L02TX-FREE TEXT

    DAS01L1P2*TX-FREE TEXT for a specific passenger

3. R.GK + ER

4. *SI (to see the special service requirements)

5. EMDI/IC390…………/FS to issue

    EMDI/IC390…………/P2/FS to issue a specific passenger


SABRE

Ticket pricing and issuance: 

1. WP to price the cheapest

     WPAA3#NL to price the one you prefer

The automated pricing is guaranteed by the system.

As soon as ticket(s) are issued in the booking the steps for EMD to be followed are:

1. WPAE to price

2. AE#1A1-2#N1.1,2.1

    AE= Air Extras, 1A=number of bags, 1-2= lines to sell from WPAE.

3. Add the SSRXBAG per segment, per passenger:

    3XBAG1/PREPAID-1.1

    3XBAG2/PREPAID-1.1

    3XBAG1/PREPAID-2.1

    3XBAG2/PREPAID-2.1

4. End (ER) to store the entries.

5. Then IR to receive the HD status in the *AE display.

6. Only with HD status may issue W#EMD*AE1-2#FCASH, where 1-2 the line numbers in *AE.

WORLDSPAN

Ticket pricing and issuance:

1. 4P*FSR  to price the cheapest fare

    4P*--H2A3CYD#FSR to price a specific fare basis

The automated pricing is guaranteed by the system.

As soon as ticket(s) are issued in the booking the steps for EMD to be followed are:

1. DAS* to display the services

2. DAS01L1*TX-FREE TEXT

    DAS01L1*TX-FREE TEXT*01L02TX-FREE TEXT

    DAS01L1N1.1*TX-FREE TEXT for a specific passenger

3. ER

4. *G  to see the special service requirements

5. EMDI#IC390…………#$CA to issue

    EMDI#IC390…………..#N1.1#$CA to issue a specific passenger

AEGEAN Airlines is not your contact point for these issues. For more details regarding entries please contact your system’s local help desk.

GoLight/Flex/Business Family

 Airport Charges

 

 

Piece Charge up to 23 kilos

Flat Rate for Excess Kilos over Piece Limit             (23-32kilos)

Domestic

EUR25/GBP20/USD33

EUR25/GBP20/USD33

International short

EUR35/GBP25/USD40

EUR35/GBP25/USD40

International long

EUR45/GBP36/USD60

EUR45/GBP36/USD60

Exceptions routes

EUR70/GBP56/USD95

EUR70/GBP56/USD95

 

Prepaid Baggage Charges

 

Piece Charge                      Business/Flex/GoLight up to 23 kilos

Flat Rate for Excess Kilos over Piece Limit (23-32kilos)

Domestic

EUR15/GBP12/USD20

EUR15/GBP12/USD20

International short

EUR20/GBP16/USD28

EUR20/GBP16/USD28

International long

EUR30/GBP25/USD40

EUR30/GBP25/USD40

Exceptions routes

EUR40/GBP32/USD52

EUR40/GBP32/USD52

 

Important Notes:

  • International short routes: Cyprus (CY), Ιtaly (ΙΤ), Αustria (ΑΤ), Germany (DE), Hungary (HU), Czech Republic (CZ), Turkey (TR), Ιsrael (IL), Poland (PL), Switzerland (CH), Lebanon (LB), Serbia (RS), Romania (RO), Bulgaria (BG), Albania (AL) and Jordan (JO).

  • International long routes: France (FR), Belgium (BE), United Kingdom (UK), Spain (ΕS), Sweden ( SE) and Denmark (DK).

  •  Exception routes: Russia (RU), Ukraine (UA), Georgia (GE), United Arab Emirates (AE) and Egypt (EG), ATH-FRA-ATH and ATH-MUC-ATH.


- Excess Baggage EMDs are non-refundable for voluntary cases. Excess Baggage EMD is voidable only within the same day of issuance.

- Excess baggage can be full refunded in case of lost baggage.

- For all other EMDs-A (UMNR, MAAS, PETC, AVIH, etc.), policy doesn’t change and are remained refundable for both voluntary and involuntary cases. EMD-A (UMNR, MAAS, PETC, AVIH, etc.) is voidable only within the same day of issuance.

-  If a passenger has issued and EMD-A for more than one excess baggage and decides to use part of the extra baggage bought, the unused pieces will remain non-refundable.

For example: passenger has bought 3 pieces in excess and now wants to fly with 2 pieces only. Excess baggage can be refunded in full for all involuntary cases and for lost baggage.

- Travel Agencies will only be able to display EMDs issued in their agency. Travel agencies are not able to display an EMD issued by A3 or by a different travel agency.

- Travel Agencies are not entitled to exchange Excess baggage EMDs. If such EMD is presented for exchange then travel agent must encourage passenger to arrange exchange with Aegean call center (801 11 20000 or +30210 6261000) prior to flight departure.

-The prepaid baggage EMD is valid for one year from the date of issue.

-If EMD-A has been issued for a specific route and passenger wants to use only ticket, in order to use EMD-A for different than issued date/flight for same route, then this EMD-A should be disassociated from original ticket. Association/disassociation is done by A3 Travel Agency help desk.

-In case of schedule change no actions in regards of prepaid EMD-A are required by travel agencies:

EMD-A will remain associated to original ticket in case of involuntary revalidation by A3 upon travel agent request to A3 help desk

EMD-A will be associated to a new ticket in case of involuntary reissue by A3 upon travel agent request to A3 help desk

EMD-A will be reissued in case of involuntary rerouting by A3 upon travel agent request to A3 help desk.

EMD issued with old pricing policy

 

EMDs issued on/before 05th of March

 EMDs that are issued on/before 05th of March, where according to old pricing policy were Refundable, for travel on/after 06th of March, will continue to be Refundable for both Voluntary and Involuntary  cases.

 

Partial Used EMDs issued on/before the 05th of March, where the unused coupon is for travel on/after the 01st of November for Domestic and the 15th of January for International.

In case passenger requests to change his ticket, agent will accept the EMD with the original amounts (no extra charge)

In case of rerouting, agent will check the amounts of the existing pricing policy.

If according to new route, EMD amount is less, agent will have to reissue the EMD with the new amount and issue a Residual Value for Refundable Balance EMD. Difference will be refunded to passenger.

If according to new route, EMD amount is higher, agent will have to reissue the EMD and collect the difference.

 

Partial Used EMDs issued on/after the 06th of March, where the unused coupon is for travel on/after the 01st of November for Domestic and the 15th of January for International.

In case passenger requests to change his ticket, agent will accept the EMD with the original amounts (no extra charge).

In case of rerouting, agent will check the amounts of the existing pricing policy.

If according to new route, EMD amount is less, agent will have to reissue the EMD with the new amount. Difference will not be refunded, as EMD after 05th of March is non-refundable.

If according to new route, EMD amount is higher, agent will have to reissue the EMD and collect the difference.

 

Totally unused EMDs issued on/before 18th June with existing pricing policy amounts, for travel on/after the 01st of November for Domestic and the 15th of January for International.

If passenger requests to change his ticket, agent will have to check the EMD amounts according to new pricing policy.

If the amount in the new pricing policy is higher, agent will have to reissue the EMD and collect the difference.

If the amount in the new pricing policy is lower, agent will have to reissue the EMD with the new amounts. In such cases:

If EMD is issued on/before the 05th of March, the difference is refundable.

Agent will issue a Residual Value refundable balance EMD for the EMD for excess baggage and refund the difference.

If EMD is issued on/after the 06th of March, difference is non-refundable.